Oaklandfurnitureland Recensioni 

I purchased an Eastbourne 3 seater recliner sofa and two chairs both recliners delivered end of May last year(2024).After delivery I had to complain because the side of one chair had loose pleats of fabric which was quickly sorted.In October I noticed that my seat cushion was starting to slope down towards middle cushion and intended to complain about it.Due to illness Covid etc was not able to do this until the new year.The recliner wasnt used maybe once but when I opened it to take a picture of something underneath which they insisted they couldnt do anything without i could see the end of the recliner was also sloping down.
The chair which is used is a disgrace the cushion has gone and the back was saggy and the recliner which was never used is the same .
Someone came out to look at it and proceed to stuff fibre into the chair and sofa to fill corners out and removed the seat padding which was a probable 5 cm thick piece of foam and replace with another.
The same was done to chair .I sat watching while he worked so I saw what he was doing .I have no complaints with chap who came very nice friendly.
It does however amuse me how they travel with foam and stuffing to put right what shouldnt have gone wrong in the first place which from reading reviews and Facebook reviews it does.
It is barely over a week and the same thing is happening again my seat is starting to sink on one side
The chair the same.I have reported it and they are sending someone else to look.I am not overweight at 8 st 7lb there is no outside reason why this should happen ,they say theres no fault with suite which implies its myself and husbands fault.At 84 yrs old what do they think we do on said furniture Someone else is coming in 3 weeks as they have a full program which says a lot.I,m doubtful about the outcome so have been looking into Trading Standards as its quoted in 2015 goods bought should be of usable quality which they arent This is update of above review.Not alot to say everything went as I thought Its all my fault I shouldnt sit on my seat the one that is convenient to me.I should have sat on the whole sofa i was told.My husbands chair is still a mess but thats as it should be when the recliner is up lots of loose material.My recliner isnt still as it was when delivered.His cushion is soft and lumpy, mine is starting to slope again .I sit as near to the arm as i can but find myself slowly moving across.I now put a cushion halfway across my seat and sit like that.I could go on but its pointless when you have a company who dont want to listen.The only thing i will say thats my fault is i didnt read Trust Pilot and Facebook reviews before I set foot in the store.So as soon as I am able it will be Citizens Advice and Trading Standards maybe credit card company ,although doubt they will help because i didnt have finance.

We purchased a Nebraska sofa and 2 chairs from Oak Furnitureland two years ago. I was given a five year guarantee and also took out an insurance policy at the time. I have had to claim because the structure of the settee is creaking - the engineer ordered a new part. It was delivered yesterday and consists of a piece of flimsy cardboard! I pointed out the seat cushions had lost their flexibility but the engineer put it down to wear and tear! I am so disappointed - I have spoken to Oak Furnitureland and been told that this isn’t their problem now and advised that I take it up with the Ombudsman. I would not advise anyone to buy this furniture.

Oak furniture land attitude is appalling. After ordering a full set of bedroom furniture and being told by the salesman in the store the triple wardrobe will be delivered in 3 boxes so will be easy to fit upstairs they arrived and did not even attempt to get the wardrobe in, absolutely disgusted. Just don't bother, like others have said, who on earth are they selling to if they can't deliver to an average 3 bed semi?

Do not use this company. Very quick to sell and take your money but from then on they just do not care. We ordered bedroom furniture and paid extra for delivery and setting up. The drivers arrived, looked at our hallway and stairs and said no the wardrobes wouldn't fit. Our hallway and staircase are HUGE, if they won't fit there then there no hope for anyone. Customer services not bothered and charged us £100 for failed delivery! DO NOT BUY FROM OAK FURNITURE LAND they honestly do not care about their customers.

I bought 5 items, from a local store. My advice :Do not use this company!
Problem 1 -The wardrobe didn’t fit up the stairs in the cottage although I made the order in a shop and the dimensions were all discussed on purchase.
Problem 2 – Customer service were totally inadequate they had no solution, empathy or even apology. I was being pushed to make a big decision in a short time frame.
Problem 3 – if I sent it all back I would be charged a return fee and no discount on a range which allegedly would fit, (approx. £600 extra) even though the company had full payment for 2 months of my money. If I kept 4 of the 5 items and sent the wardrobe back on its own, I was still charged £100, even though I had paid the extra for premium delivery and this was not my fault!
However the delivery guys were excellent and helped me out a lot.

With
regards to my comments on Trustpilot about the delivery of our sofas from Oak furniture land,with no help from the Cheltenham branch ,we spoke to Tracy and her team who agreed with us that the delivery drivers should have tried to bring the furniture in with their help a agreement hasbeen made which both parties are satisfied with,so Thanks to Tracy and her team.

Jaw droppingly bad delivery service. Do NOT use.

Had a corner sofa plus a two seater delivered on 15/04 2024. We paid extra for all the sofas to be delivered into the lounge. The two guys who delivered it were rude, arrogant & unhelpful. They just left the two seater jammed solid between the front door & hallway door and then just left it there and drove off. All they had to do was remove the temporary plastic feet...but no, that was too much effort. In jamming the sofa by kicking it and forcibly pushing it they badly damaged the Upvc front door and painted internal door & frame, and also snapped both end wings of the sofa that now needs specialist repairing. Although in our 60's we managed to un-lodge it, then removed all the feet as mentioned. As a result it was then possible to move it into the hallway, and then manhandle it into the lounge ourselves after quite some time & effort. We had a similar issue 9 months ago with some oak wardrobes that the drivers couldn't be bothered to take upstairs even though we paid extra for that service as well. This has been reported to HO and we are now awaiting a response. The products themselves are of good quality, but that said never ever again will we order a delivery from them as there is a lot of better, polite, and helpful delivery drivers out there, and thus were not risking this fiasco happening again for a third time.

Date of experience: 15 April 2024

Customer service very poor I have received my sofa and I’m not particularly happy with that because it was so much gap in it and when they delivered the sofa was soaking wet I have made a complaint 2weeks ago but not response

Recently moved into a new flat and purchased the French Farmhouse bed frame, we purchased in early september and scheduled delivery for early October, which was plenty of time for Oak Furniture Land to get themselves sorted. We paid for the premium delivery which includes assembly of bed. On the delivery day, the delivery guys turned up but quickly after unpacking, realised that they could not put the bed together as they were missing the fixings pack (the screws etc).. They said there was nothing they could do and it would have to be handled with customer services. Upon calling customer services, they said it would take 7-14 days to get a fixings pack out to me, i explained how it was totally unacceptable to delivery 90% of a product and not have a sense of urgency about fixing a problem which was Oak Furniture Land's fault. After more arguing, we settled on a partial delivery refund and they they would send me the build instructions so I could go and buy the screws myself. It took 3 phone calls to get them to send me the build instructions although this was apparently because they had a misspelled email address to send it to. Upon building the bed, there were missing pilot holes for most of the screws to go into (along the side/middle rails for the slats and on the middle blocks to support the middle rail) so I have had to drill pilot holes myself. This is a total shambles and for me has ruined the brand image for Oak Furniture Land.

Placed order OFL-8945520 28th Aug, for oak bed and premium delivery £671,97. Delivery scheduled 20th Sep. Wife took day off work. Got a text on the day (not day before) delivery slot is 18:00-21:00. No delivery turned up, no text from the driver, no call from warehouse. 21st Next day no emails to explain why no delivery was made. I then called, I was told that due to drivers hours they couldn't deliver my item. Having been a Truck driver in my military carer I find it strange how I would get the last slot of the evening, if they were not able to cover drivers hours. I asked the lady on the phone could she please confirm my bed is on the truck, as my online oak account is showing that the bed isn't even ready to be shipped. " please hold whilst I ring the warehouse"...." yes sir I can confirm it is on the truck, However we will need to deliver this next Wednesday 27th" I couldn't understand why it had to be that long seeing the bed was on the van but I said ok.22nd i get a call from them, "we are very sorry, but we have just realised your bed wasn't on the van, its not even in the ware house and we might be able to deliver it on the 9th October" they did offer me £69 as a sorry we are liars, sorry your bed was never on the van, sorry we are full of poo. I declined and will go elsewhere. Customer service has gone down the pan with allot of big companies. I can appreciate things go wrong, but to me it just feels you get told what you want to hear at the end of the phone, because the call handler knows they probably wont be the one having to deal with the upset customer who's just been told a pack of lies.

Now some other company will be getting X3 bed orders, bed side tables, and x2 tv cabinet's

Ordered bed and other matching items from the Croydon store (whose customer service was excellent; thanks Richard W). Mark and Josh delivered the pieces on 29 Aug. I'm on a narrow road and it's a small house, so a bit of a challenge. Mark and Josh were great - delivered, unpacked, put the furniture together and placed it. Really nice guys, worked hard and efficiently. Did a great job. Very happy with my new bedroom furniture!!

Absolutely shocking customer service.

I ordered a sofa at the end of March with a delivery date of 9th June. I paid almost £2500 upfront, rather than apply for finance.

I received a delivery late on 9th June (Friday) afternoon. The delivery men were very hasty to leave, advising me to contact customer services if there were any problems. On unpackaging the sofa I discovered it was completely wrong. It was the correct model sofa but in the wrong colour, wrong size and in addition to that they had sent two corner pieces and a right-hand end. I contacted customer services immediately but the adviser told me there wasn't much she could do other than place a new order for the correct sofa, which wouldn't be ready for delivery until August. She couldn't explain where my order was or why I had been sent the wrong one. She also advised me that she wouldn't be able to arrange for the incorrect sofa to be collected until July! She did explain that I could request a full refund. I was unsure what to do so I advised I would call back the following morning.

I called back on Saturday morning and spoke to another adviser who was slightly more helpful. She apologised and advised me that she could contact the manufacturer on Monday to try and find out what happened with my order and if it was ready for delivery. By this point, I had decided I would just accept a full refund and arrange for the incorrect sofa to be collected. The next convenient collection date is 26th June, although she advised me she would keep looking for alternative dates throughout the rest of her shift and contact me at lunch time on Monday with an update. By 8:30pm on Monday evening (last night) I had not received a phone call, so I decided to email their complaints department. To add further insult to injury, I was informed that the refund will not be processed until the sofa they had delivered had been collected and received back at the depot! I find this appalling given that I have paid all the money upfront and they have had my money since end of March. If this was being paid on finance they wouldn't have had anywhere near as much money from me at this stage.

The response I have received by email from customer relations today doesn't get much better. I was advised that they cannot trace my original order and confirmed that a full refund will not be processed until after the incorrect sofa has been returned - in my eyes this is theft. I am unable to purchase a new sofa until I have my money back, so my family and I will have nothing to sit on for who knows how long.

Following the email I received, my partner called customer services who reiterated exactly the same thing and could not explain how it was right that they can hold my money to ransom even though the reason for return and request for refund is due to their own errors and incompetence! They couldn't even agree to refunding half my money in the interim! "It's company policy" was the repeated response.

My advice - avoid ordering from this company like the plague, unless you can afford to be £2500 down with no sofa to sit on. I'm sure Oak Furniture Land would be quick to chase me if I'd missed a payment!

Posted a review and they said they would get back to me ! Still no contact . Quick to reply to trust pilot slow to respond to me . Come on Oakland you can do better than this .

SO

This is my third order from them.First two orders were a good experience. This last one very disappointing. Bedroom furniture arrived on the second attempt. First date arranged, they cancelled 1Hr before due. Items well packaged but when I came to put clothes etc. into the drawers found that all surfaces (inside & out) were covered in a film of grey/black dust. Some of the runners had been so heavily greased that blobs of the stuff were on parts that shouldn't have had. I've had to spend hours cleaning every surface! Also, the internal dimensions of all the drawers are a lot smaller than expected. Won't be ordering anything else from them again.

Would never purchase anything from this company again,customer services are very very poor

I ordered a 3 seater modular sofa from Oaklands. The middle module of the sofa was not delivered and reported. I called the store , they asked me to call back to Customer Service. I have now been following up with Customer Service every day and the response I get is they havent heard back from the delivery service.

This is just un-acceptable service from this firm who do not care about their customers.

We paid for the specific room delivery of our bedroom furniture as my partner is in hospital receiving chemotherapy. I directed the delivery drivers to the bedroom and went into my lounge. They called to say they had finished and left -when I went upstairs the furniture was not there it had been left in our kitchen!!! We called customer service and we were offered £30 refund the cost of the delivery, this is not helpful as we now have 3 items of bedroom furniture left in the middle of the kitchen and as my partner is in hospital there is no way I can lift these items by myself. We asked for delivery men to eternity and move them up into the room and were told that this was not possible! Very unhappy customers .

Terrible delivery service. Scheduled date was cancelled 1hour before the sofa was due to be delivered. A new date arranged for the following week...received a text the night before to say delivery postponed again! Telephoned the office to be told that a new delivery date could be arranged for the following week. So 2 cancelled deliveries and 3 weeks later than scheduled I MAY OR MAY NOT GET MY SOFA! Disgraceful!!

UPDATE: The 3rd delivery date was a NO SHOW with not even a text or email to cancel this time.

Next day I called in to the store in Swindon to complain face to face with management. Apologies from them with a promise of a 4th delivery date but I had lost faith in this company to keep their promises so I reluctantly CANCELLED my order and requested a full refund.

The despatch and delivery department is such a let down for this company when they sell such nice products...crazy!

Awful experience with oak furniture land post placing our order at the Cheltenham store. Two deliveries later and still without the correct sofa, two days off work to take the deliveries (now out of pocket) and when ringing customer services for a second time we are now having to wait for a resolution (a. do they even stock the colour we ordered now b. when a new delivery can be arranged for which will be another day off work c. no mention what so ever of any compensation for the inconvenience and material distress).

I certainly wouldn’t recommend to family and friends and the experience has now tainted what should have been a day to look forward too (new sofa in our new home with somewhere to chill out)

A total disgrace, ordered two sofas on 32st December 2021, 17 weeks delivery, when they arrived they had sent two left hand sides on the 4 seater, so it was reordered, 10 weeks later the new came and it wad two right sides, spring broke and a slightly different shade, so had to order two more sofas in a different colour, two weeks delivery, no, that was cancelled and they said another six weeks which is the 8th November 2022, today that has been cancelled and now they have given us the 12 January, whaaat, a year for two sofas, we paid cash which now I wish we had not, I would not recommend Oak Furnitureland to anybody and at present we are still waiting for them to get back to us about the situation, disgusted