Very stressful and disappointing…
Very stressful and disappointing experience. Go elsewhere. Their fitters cut and punctured our water pipes not once, but TWICE. One of these flooded the ceiling of our newly decorated bathroom. The other happened the last working day before Christmas and Daniel the boss and Conor the salesman did not respond to our many calls or messages, meaning we had to get an emergency plumber out as our builders were all leaving for Christmas. They then took months to pay this bill (if they have paid at all) and left us being chased for payment. Lots of snags they had to come back to fix. To add insult to injury, a final finishing coat is an additional cost which I believe should be included, or at least been complimentary given the massive problems they caused.
I discussed with Conor that I was worried about using them because of a terrible earlier Google review and Conor assured me that it was a one off and that guy was unreasonable. Unfortunately I fell for his sales patter. He also pushed their fitters on us saying that the guarantee would be void if we used our builder's fitters. Unfortunately we fell for this too.
The quality and end product look good but every time I wash the floors I get angry about all the mishaps. This is a saturated market so I strongly suggest you go elsewhere for your wooden floors.
In response to their reply 1/10/2025: would have been better if you’d resolved this at the time not this inadequate reply nearly 5 years later. New management just means you’ve avoided your corporate responsibilities to customers and creditors so my review of this business still stands:AVOID. Daniel and/Conor and others who were so bad when we dealt with them are no doubt still involved and probably wrote the response!
Who am I responding to? Daniel or Conor? As mentioned I had to pay for emergency plumbers twice (just before Christmas) because your fitter cut into water pipes and you guys wouldn’t respond. Also had to pay for a decorator to fix water damage to the flooded bathroom below. You never paid a penny for any of this or got in touch, you just vanished. I’ve dealt with a lot of trades in my time but dealing with Oak Artisans was the worst by far. Absolute nightmare.
You ask me how to put it right now? How about compensation for the damage caused, costs and stress?
Who is this: Daniel or Conor? No I won’t be coming into the showroom. It’s been such a bad experience that I won’t agree to that. You can email me.
Risposta di Oak Artisans
HI Allison, I just read your review., Unfortunately that was under different ownership/management. I assure you that your experience would be nothing but positive if you ever came back to us. Regardless I would still like to apologise.
HI Allison, I did not ask you to change your review. But let me know what you would like me to do to make things up to you.
Do you want to come into the showroom and meet me for a chat Allsion?
What's your email?