Transport Solutions Recensioni 1362

TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

Lovely drivers, patient and arrived early so we could leave promptly. Only issues were real difficulties getting hold of the company by phone. Speedy responses to emails (literally by return in som... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We used Worthing Coaches for a recent 4 day rugby tour to Holland. Despite the best that the UK's crippled infrastructure could throw our way over the Easter weekend which resulted in c8 hours just to... Leggi di più

Valutata 4 stelle su 5

Fantastic experience! The reservation process was a breeze, thanks to the helpful representative who assisted me every step of the way. The driver was punctual and amicable, and the coach was spotless... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Initial booking via Clarkes of London. Juliet was an amazing first contact who made the process easy to understand and navigate. She was very flexible with changes and very reassuring. Kingsferry were... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Autolinea

Scritti dall'azienda

National Express Transport Solutions is composed of the UK’s leading coach hire specialists providing ground transport solutions for any occasion, whether you have a small group travel requirement or you’re needing transportation for 1,000+ passengers - we have the travel solutions for you! With over 90 years combined experience, both The Kings Ferry Group and Lucketts Group are long-established providers of corporate travel, private hire, commuter coach services and touring holidays. National Express Transport Solutions is located throughout the South, South-East and East Midlands of England, consisting of 9 of the UK’s biggest coach hire companies; The Kings Ferry, Clarkes of London, Stewarts Coaches, Woods Coaches, Lucketts Travel, Coliseum Coaches, Mortons Travel, Solent Coaches and Worthing Coaches brands. We are an award-winning company within the coaching industry with our outstanding customer service, expert-led sales team and professional and experienced drivers. We have experience in all types of coach hire including contracts with the sporting industry, large scale events and package holidays. There’s a reason we’re rated ‘Excellent’ on TrustPilot. Any vehicle, any time, anywhere.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

1K recensioni

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Valutata 5 stelle su 5

Good price

Good price, courteous drivers , and good driving

17 novembre 2024
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Risposta di Transport Solutions

Thank you for your positive review.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Valutata 5 stelle su 5

Excellent service

Excellent service, on time , professional, clean coach, with super lovely drivers.
We are a school and we really enjoyed the service

21 novembre 2024
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Risposta di Transport Solutions

Thank you for your positive review, we'll be sure to pass on your kind feedback to your drivers.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Valutata 1 stelle su 5

The coach was an hour late and changed…

The coach was an hour late and changed the pick-up location very last minute. I emailed to discuss this further but they haven't responded.

7 novembre 2024
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Risposta di Transport Solutions

Thank you for your feedback, I can confirm we have received your email and will be in contact once this has been investigated.

With kind regards,
After Sales & Client Support Team

Valutata 5 stelle su 5

The service we received was excellent…

The service we received was excellent 👍.
Time was the key from start to finish.

16 novembre 2024
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Risposta di Transport Solutions

Thank you for your positive review, we're delighted to hear you were happy with the service provided.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Valutata 5 stelle su 5

Really friendly driver

Really friendly driver, clean coach perfect timing at beginning of the day and end of the day. Would definitely recommend.

15 novembre 2024
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Risposta di Transport Solutions

Thank you for leaving a positive review, we'll be sure to pass on your kind comments to your driver Barry.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Valutata 5 stelle su 5

Drivers were really accomodating and…

Drivers were really accomodating and helpful.

19 ottobre 2024
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Risposta di Transport Solutions

Thank you for your positive review, we're delighted to hear you found our drivers to be accommodating.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Valutata 5 stelle su 5

Dave our driver really represented your…

Dave our driver really represented your company with excellence. He made us feel very welcome and safe. He was very understanding and committed.
Our journey was enjoyably and we just want to say thank you.

27 ottobre 2024
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Risposta di Transport Solutions

Thank you for taking the time to leave a positive review. We're delighted to hear you had a great journey with your driver David. We'll be sure to pass on your kind feedback.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Valutata 5 stelle su 5

Friendly and professional experience…

Friendly and professional experience from both drivers who took me and my school group to Belgium earlier this week.

21 ottobre 2024
Non scritta su invito
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Risposta di Transport Solutions

Thank you for your positive review, it's great to hear you had a good experience travelling with our drivers to Belgium.

With kind regards,
After Sales & Client Support Team

Valutata 2 stelle su 5

For Friday 11th pick up from school one…

For Friday 11th pick up from school one coaches arrived at 12:15 for as arranged for 12: 30 which was excellent. For the second coaches I had call
three times before I was able to get any information about the whereabout of the coaches. We were meant to be at Kingswood Ashford for 2:30pm.
We didn’t leave school till 1:50pm. By the time we got to Kingswood it was after 4:20pm, because of the delay our students missed out the first activity scheduled for them.
We allowed that on the ground of there was a miscommunicating with the timing, even though I called up to double check when I only received the movement of one coach. I was reassured the that booking was all confirmed for two coaches and both journeys.

On the return trip back Sunday 13th , the drama starts all over again one coach is missing, I had to phone few times to get the location of the coach. Then I was told because the drive was coming from another job so
he needs to have half hours break because legally he cannot drive without the break. On what angle is this our problem, we asked for 2:00pm pick up and we expect that.
We had deal with some very angry parents waiting for us when we got back due to the delay. One delay is understandable things happen but both times is very off putting, especially when it happens on the same leg of journey.
I have been booking coaches with your company for a while now and was very happy with your service so far.

12 ottobre 2024
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Risposta di Transport Solutions

Thank you for your feedback. We're sorry to hear of the delays experienced on your hire, you can use the email address quality@nationalexpress.com to submit an official complaint to be investigated.

With kind regards,
After Sales & Client Support Team

Valutata 5 stelle su 5

Fabulous

We were impressed by the professional and pleasant service and the excellent timekeeping. The coach was comfortable, and the drive to our venue was pleasant.

15 ottobre 2024
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Risposta di Transport Solutions

Thank you for your positive review, it's great to hear you had a good experience travelling with us.

With kind regards,
After Sales & Client Support Team

Valutata 5 stelle su 5

Matt the driver was amazing

Matt the driver was amazing, felt very safe on the journey and he was very patient when we got to the Excel london.

15 ottobre 2024
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Risposta di Transport Solutions

Thank you for your positive review, we'll be sure to pass on your kind comments to your driver Matt.

With kind regards,
After Sales & Client Support Team

Valutata 5 stelle su 5

Wedding coach

Ian, the driver, was great. Very good service, safe driving. All the wedding guests using service very happy.

12 ottobre 2024
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Risposta di Transport Solutions

Thank you for your positive review, we'll be sure to pass on your kind comments to your driver Ian.

With kind regards,
After Sales & Client Support Team

Valutata 5 stelle su 5

Our Driver was amazing

Our Driver was amazing! S

9 ottobre 2024
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Risposta di Transport Solutions

Thank you for your positive review, we'll be sure to pass on your comment to your driver.

With kind regards,
After Sales & Client Support Team

Valutata 5 stelle su 5

Oldham to London

The trip from Oldham up to Crystal Palace went really well, unfortunately the M62 was closed and the driver had to take an alternate, longer route. Coach was warm, comfortable and the driver was friendly and professional - many thanks to the team

15 settembre 2024
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Risposta di Transport Solutions

Thank you for your positive review, it's great to hear you had a good experience travelling with us despite the unexpected diversion.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Valutata 5 stelle su 5

Very good drivers

Very good drivers, both Mark & Emily. Excellent service 👏 👍. Thank you 😊

29 settembre 2024
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Risposta di Transport Solutions

Thank you for your positive review, we are glad that you had a great trip with Mark and Emily and will be sure to pass on your kind comments.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Valutata 5 stelle su 5

What a professional service

What a professional service you provided for our journey to Taunton via several pickups.

From our first point of contact who was so helpful and accommodating and our driver who went above and beyond keeping us all safe and comfortable during our journey both ways.

I will have no hesitation to recommend your services to anyone in the future.

29 settembre 2024
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Risposta di Transport Solutions

Thank you for your positive review, it's great to hear you had a good experience booking and travelling with us. We'll be sure to pass on your kind comments to all of the teams involved.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Valutata 1 stelle su 5

Shocking service

The coach was booked to collect a school party at 9.00 am to go to Southampton to catch a ferry. When we called to confirm where he was to park at 8.30 am we were told he was the other side of London. He finally arrived at gone 10.00 am. We loaded up the children and were then informed he needed a 45 minute break on the way. This resulted in the children missing 2 ferries and half their first day of their school trip.

17 settembre 2024
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Risposta di Transport Solutions

Thank you for providing feedback on your hire. I can confirm we have received your email outlining your concerns and have provided a response following our investigation.

Please don't hesitate to contact us at quality@nationalexpress.com should you need any further information.

With kind regards,
After Sales & Client Support Team

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