Novuna Vehicle Solutions Recensioni 

The experience had been good. No issues.

Great service. Big shout out to Lukas Machelski who looked after me from the very start. Answered all my questions and talked me through the process. Cheers again for you help

Ash Moon was clear and quick about my query and framed the resolution in a perfectly, client focussed way. Super happy. She was extremely helpful

There was a long wait for the car I wanted and Lukas was incredibly helpful in helping me to secure the model we were looking for in a slightly different spec, arriving 5-6 months earlier than I was initially quoted. Thank you, Lukas.

They want a car back as if it had just come out of a showroom no problem with milage but they are totally unrealistic with the slightest mark its a used car of witch they have received good money
Glad I've found an alternative to them
Be warned

An absolute professional company with an eye for detail 5 star lodge tyres are at the top of there game, the fitter was polite and professional will definatly use them for my future tyre needs

Had my diesel Peugeot expert booked in for its bimonthly “ service “ (oil and filter change due to DPF) I book this in as soon as I see the warning as I’ve had experience of the van going into limp mode and then being told by NOVUNA, it was dangerous to drive, but I should try and drive it to a garage?!

I then had to hire a replacement vehicle at my own cost as they couldn’t look at it for two weeks.

I did make a formal complaint, however the external body that they use to handle their complaints is actually a subscription that they pay to belong to so you won’t ever get anywhere with them if you do want to complain.

Anyway, I digress. So I noticed in the lead up to the booking about a week before that my rear driver side brake was grinding quite badly. I rang Novuna driver line and the lady I spoke to on the phone (always record your calls for future reference) said not a problem she would put a note on the booking and the garage would do it. This sounded far too easy and straight forward for a NOVUNA interaction so I asked if there’d be a confirmation email or text message as there is with every other booking that they make and was told there wouldn’t be.

Lo and behold the morning that the van is due to be worked on. I ring the garage to confirm that the brakes are being looked at as well and they have no record of any message being added or Notes being added to my initial booking.

Not only that the vehicle is booked in on Saturday and despite the gentleman Jason that I spoke to at Halfords Plymouth Exeter Street working twice as hard for me to get hold of Novuna so that I could have the brakes looked at et cetera and them him for things like mileage he was told later on in the day that there was nobody there to authorise the work. How useful to have a vehicle booked in on a day when nobody in Novuna will be able to authorise any work anyway?

In my honest opinion if you can find another lease company and maybe they are a little bit more expensive, but you can get a much better service, then that is the best thing to do. I went down this route as I was hoping that having this vehicle would make my life easier and if I’m honest, any interaction I have with Novuna just makes life more difficult.

My brand-new Peugeot expert has been in for a service since I had it last April about seven or eight times… thank God I paid for the service package else that would all be done out of my own pocket. Even though the vehicle is bran new and shouldn’t require up to 2 services per month I am told that when I drop the vehicle off I will lose it for a day no courtesy vehicle is provided however if you want to pay another fee, they can provide a courtesy vehicle… money, money, money.

Would not recommend.

Great service, constant updates and all hassle free

I have always had efficiency in booking car services with Novuna. They look after you as a customer and you feel valued.

A very thorough and comprehensive service. The tyres were replaced and fixed quickly. Staff were very helpful too.

I have received excellent support from Lizzie Long throughout the process of selecting and ordering my new vehicle through Novuna.

Lizzie was always responsive, helpful and patient, taking the time to answer my questions, provide multiple vehicle options and explain delivery times so I could make an informed decision. She also helped when I experienced issues accessing the portal and kept me updated throughout the ordering process.

What stood out most was her friendly and professional approach. Nothing felt like too much trouble, and she was always willing to provide guidance when I was weighing up different vehicle choices.

A big thank you to Lizzie for making the experience straightforward and stress-free. I would highly recommend her and Novuna's service.

It was easy to book my tyre appointment. Quite straightforward. I got regular updates on when the technician would be here as well as the ability to track their arrival. They came on time and they were professional.

Although the new vehicle is very nice it’s a bit too big for what I need and I’m unable to park it across my driveway so some occasions I will have to park it away from my home address

Excellent service to come to my home and change a tyre that had a screw in it.

I’ve had my leased vehicle for just over 2 years now, due to keep the vehicle for 4 years, total mileage currently is just under 10,000 (40,000 total for 4 years).

At the beginning of this year I almost died due to an undiagnosed condition which has rendered me fully disabled, I am no longer able to walk or look after myself and I most definitely am no longer safe to drive a car which renders my lease useless.

Whilst I understand Novuna do not want to make a loss with my vehicle and if I terminate the lease early my contract states I would need to pay it seems no one at Novuna has an ounce of sympathy, I’m currently not receiving any income, I cannot afford my monthly payments nor the £3500 quoted for early return of my vehicle and I certainly cannot set up a payment plan as I have no income.

Recently a family member passed away and as it was exceptional circumstances (as is like my current circumstances) her lease company waived all return fees.

I would avoid Novuna at all costs as they clearly care more about squeezing every last penny out of their vulnerable customers and causing a lot of unnecessary stress.

Nice people
Very good customer service
Vehicle delivered me on time

Very friendly and efficient service

Very nice person to talk to and very helpful, thank you 😊

I spoke with Matilda Bryan (Tilly). I had a query regarding a new car order, she was amazing in resolving my issue. She went away and dealt with it promptly. Fantastic service. She was polite and very helpful. Thank you, Tilly. Always a pleasure to speak to someone who takes ownership and resolves the issue quickly- 10/10.

Shorayz was very helpful and nothing was too much trouble. A great experience.