Stuart was handling my application and he was knowledgeable and easy to understand. The application itself was quick and easy to do and my application start to finish was done within a few hours. I ne... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I would recommend your firm to anyone because I had Karolis as my person to contact the whole way through my application it made a great smooth process. I am sorry sorry greatful , many thanks for the... Leggi di più
L'azienda ha risposto
Had a seamless experience getting a loan with Norwich Union. Monika was extremely helpful, clear, and made the whole process stress-free from start to finish. Highly recommended!
L'azienda ha risposto
The service was fantastic straight forward, and customers service was amazing, very helpfull. And their was no judgements and listened to support you where needed to get you application completed. Tha... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Informazioni di contatto
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, Regno Unito
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4,8
Eccellente
280 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Tom was 5* very helpful and…
Tom was 5* very helpful and professional.
The entire process was simple and straight forward.
Thanks Tom
10 giugno 2025
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Everybody at each stage were very clear…
Everybody at each stage were very clear and patient and outlined all options available. Financial points were explained clearly and advice was given in a friendly and helpful way to understand.
10 giugno 2025
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Fast Service
Fast Service, Friendly, and Informative at Every Step.
4 giugno 2025
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Service was disappointing.
Service was disappointing. I got an email saying I passed the online check which included open banking. Questions were answered honestly. I was a bit hopeful, but hours later I got a text message saying my application was unsuccessful. I felt deflated.
30 maggio 2025
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Risposta di Norwich Trust Limited
Hi Tolulola,
Thank you very much for your feedback.
While you successfully passed our initial high-level checks, a manual review by one of our underwriting team has found that your application doesn’t quite meet our lending criteria.
I completely understand that this news may be disappointing, and I’m truly sorry. Please know that we have to be careful to ensure any loan offered is affordable for you now and in the future, as we wouldn’t want to place you in a difficult position with repayments.
Thank you for your understanding, and apologies that we were unable to assist on this occasion.
Kind regards
Brendan Wilson
Head of Lending
No judgement genuinely great service…
No judgement genuinely great service quick and easy
30 maggio 2025
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Did not waste my time nor give me the…
Did not waste my time nor give me the run around. I found them personal yet professional.
29 maggio 2025
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Monicka was absolutely brilliant…
Monicka was absolutely brilliant throughout. Nothing was a problem and was very informative.
22 maggio 2025
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The customer service representative was…
The customer service representative was nice,kind and polite.she was very helpful and explained everything. Thank you 😀
15 maggio 2025
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Excellent
Excellent customer service from start to finish. Very prompt at responding to any queries I had and explained everything for me. Very prompt acceptance to my application as well to help me get back on track financially. Both Abbey and Michael were great during the whole process.
14 maggio 2025
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Brilliant company
Brilliant company. Easy application with no judgement financial discussions. Highly recommended - 5⭐️
13 maggio 2025
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New loan
Very quick decision anf payment. Advisor was very polite and helpful.
12 maggio 2025
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The time my enquire was attended too in…
The time my enquire was attended too in a couple of days and they were very polite.
20 aprile 2025
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I’m 60 yrs old
I’m 60 yrs old. No good with modern technology.Ryan was very helpful and patient with me.i’m going through a very bad time at the moment.and not concentrating .but Ryan helped me out step by step .very happy with the support filling forms in.thankyou
24 aprile 2025
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Fantastic customer service by Norwich
Fantastic customer service by Norwich, definitely recommend.
Made the process very easy with no issues at all.
Thanks again.
23 aprile 2025
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I have to say very good service and…
I have to say very good service and thank youse to Ryan he was there calling me back and just amazing
15 aprile 2025
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Very professional and knowledgable…
Very professional and knowledgable staff who handled my questions well. The team were responsive and helpful.
8 aprile 2025
Non scritta su invito
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