Northgate Insurance Services Recensioni 

11.214
TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Northgate (Auxillis) were very capable with respect to managing the repair of my car that was recently involved in a "no fault" accident. The only slight problem I had was that I had paid extra on my... Leggi di più

Valutata 5 stelle su 5

Kate (Call Handler/ Adviser) at Northgate Insurance Services I would like to personally thank Kate at Northgate for her help this morning following an insurance claim made. She was very polite, h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This company, made a very difficult and stressful time, so much easier, by their help and professionalism. A hire car was organised in less than a day, and all other communication was done in a clear... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Always kept informed of what was happening.Great courtesy car provided delivered to our holiday home.Pleasant staff on phone and car delivery. Timely car pick up from home again with communication.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di assicurazioni

Scritti dall'azienda

Northgate Insurance Services is the new name for Auxillis, reinforcing our position as one of the UK's leading insurance mobility and claims support providers. Whilst our name has changed, everything our customers and partners value remains the same – the same dedicated team, the same expertise, and the same trusted service you rely on every day. This change brings our expertise fully into Northgate Mobility – creating clearer, more connected propositions and a simpler way for customers and partners to access the full breadth of our offering. Backed by more than 30 years of trusted, award-winning support, the rebrand better reflects the transformation already underway – positioning Northgate Insurance Services as a broader, more connected mobility and claims partner, built around evolving customer needs.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

11K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 92% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(11.214)

920 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Delivered to repair centre as…

Delivered to repair centre as requested, on time and in clean condition. All existing marks and scratches clearly identified. Good service and communication.

8 aprile 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Thank you for the lovely feedback Linda - it is great knowing you were satisfied with the service provided!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Friendly

Friendly, and fast to respond, I just couldn't fault the service!

16 aprile 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Thank you for the kind feedback - your words are really appreciated by our teams!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Delivery and pickup of vehicle on time

Delivery and pickup of vehicle on time. Notified all the way. A thoroughly enjoyable experience.

16 aprile 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Thank you for taking the time to write us this review Ray!

We are pleased in knowing you were satisfied with the delivery/collection of hire car.

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

EXCELLENT SERVICE....

Excellent Service. WOULD RECOMMEND THIS SERVICE.

Very prompt with updates when vehicle was in for repair from customer service staff .

7 giugno 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Thank you for taking the time to leave us this lovely review James! It really means a lot to the teams!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

The service we received was second to…

The service we received was second to none very punctual and great staff would recommend it to everybody.

8 aprile 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Thank you for the kind words Stephen - it is always appreciated by our teams!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Great service they really look after…

Great service they really look after you from delivery to collection very polite and very knowledgeable would recommend them.

7 giugno 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

We are thrilled in knowing you would recommend us based on your recent experience Mr Dhada!

Thankyou for the feedback!

Auxillis Online Team

Valutata 5 stelle su 5

Excellent service

Excellent service, friendly, honest

14 maggio 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

We are grateful in knowing you found the service to be of excellent standard Jamal - thank you for the review!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

First time user

Everything went smoothly from start to finish and great communication.

1 maggio 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

We are pleased in knowing you found the service to be a smooth one Paul - this is something we always aim to achieve!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Auxillis were very quick to call us and…

Auxillis were very quick to call us and arrange the hire car and it was delivered early the next morning. Each time I had to call Auxillis due to repair delays they were understanding and easily extended my hire without problem.

17 febbraio 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Thank you for the review and rating Andrew!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Amazing and professional

Amazing and professional. Car looked spot on and staff were so friendly and nice. Thank you soo much

6 giugno 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Thank you for taking the time to leave us a review Craig!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Brilliant!

Overall the whole experience and communication was excellent from staff, and the delivery of service.

20 aprile 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Thank you for the review and rating it really means a lot to the teams!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Very good at arranging the repairs and…

Very good at arranging the repairs and the hire car was of good quality and well prepared.

9 aprile 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

It is great knowing you were satisfied with the hire car provided - thank you for taking the time to leave us a review!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Good to deal with company!

Auxillis were very helpful sorting a courtesy car for me recently. They delivered it and collected it from the repair company, making things easy. Thanks Auxillis!!

24 aprile 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Thank you for the kind feedback Gary - it really is appreciated by our teams!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Well pleased with service

I was well pleased when they turned up with a vehicle of a very similar size to mine they were quick delivering it to. Staff were pleasant and friendly, very professional, thankyou.

2 dicembre 2025
Non scritta su invito
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Risposta di Northgate Insurance Services

We are thrilled in knowing you found our service to be a pleasant and friendly one Trevor! This is something we always aim on achieving!

Thank you for the review,

Auxillis Online Team

Valutata 5 stelle su 5

Very pleasant staff on the phone and…

Very pleasant staff on the phone and delivery service

10 aprile 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Thank you for the review and rating - it is always appreciated by our teams!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Excellent

Thank you for the excellent service from Auxillus. From the start of the hire to the finish everything was taken care of with care, precision and excellent customer service.
I would definitely recommend Auxillis.

17 aprile 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

We are thrilled in knowing you would recommend us based on your recent experience Shelina - thank you for the review!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Smooth and efficient

The car was delivered exactly as was told I was kept up to date by the driver at all times. The man that delivered the car explained all the buttons and gadgets as I am used to a very old car, it was agreed when the car would be picked up and the car was inspected and taken everything was smooth and efficient I can not find fault with anything

2 febbraio 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Thank you for the lovely review Alison your words really mean a lot to our teams!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Great service.

Great service.

11 maggio 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Thank you for the review and rating Ravi!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Very good experience

Very good experience, car delivered and collected as arranged and within the time frame. Car itself was very clean and in excellent condition.

2 giugno 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Thank you for taking the time to leave us some feedback Zeeshan!

Kind Regards,

Auxillis Online Team

Valutata 5 stelle su 5

Auxillis has been the best service in…

Auxillis has been the best service in times when my car incurred hit and run collision..
My routine was disrupted when someone smashed into my parked car on a side road. Auxillis quick response was very refreshing. Auxillis kept me back into my normal routine given me a car that requisite my own car. It was overwhelming to have such a brown new car car as replacement. I do not know how I could recover another car to use for work if I did not have Auxillis quick Assistance. Auxillis service left me speechless.

26 marzo 2026
Non scritta su invito
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Risposta di Northgate Insurance Services

Wow thank you so much for this wonderful review Jones! We are delighted to read that our high standard of service left you speechless! This is the outcome we always aim on achieving.

Thank you again for the kind words it really does mean a lot!

Auxillis Online Team

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