Northern Garms Recensioni 

623
TrustScore 4 su 5

3,9

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Valutata 2 stelle su 5

Kvaliteten af tøjet lever slet ikke op til prisen. Tyndt stof og ret dyrt. Dertil lang leveringstid og toldbehandling oveni.

Valutata 4 stelle su 5

Garms are super comfy, and although one item was mistakenly the wrong size, the gents at northern garms had responded to my inquiry email within the hour. Less then 24hrs later, proper size item w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I made a mistake on my address when placing my order and I sent an email quickly asking could anything be done. I got a fast response and got my address corrected. My partner also loves his new fleecy... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I loved the garms and the pricing was super reasonable especially with offers etc. The thick hoodies are the warmest I’ve ever found. I use them to keep warm at my desk, among other things. Super cool... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

623 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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3,9

Tutte le recensioni

(623)

33 recensioni negli ultimi 12 mesi

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Valutata 2 stelle su 5

Very poor customer service

Sherpa hoodie was great for about 2 months then developed a hole under the arm. Northern Garms customer chat didn’t want to know and told me to find someone to repair it.

I would expect a £60 hoodie to last longer than a few months, only worn 6 or 7 times.

13 novembre 2025
Non scritta su invito
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Risposta di Northern Garms

Hi AJ

Thank you for your feedback

Any issues with items need to be informed with 30 days of the item arriving.

There is only a small grace for wear and tear and as your item was delivered 2 months prior this is not covered unfortunately.

Valutata 1 stelle su 5

Terrible company, do not buy!!

Not sure where these reviews are coming from. Quality of clothes is awful and customer service even worse. Don’t waste your time or money, you’ll have a hard time getting a refund as the company tries to push credit notes in exchange for refund. When I finally got my refund after weeks of back and forward emails I lost my original delivery charge and had to pay for delivery to send the clothes back. Wasted around £10 in delivery fees. Complete waste of time and money. Stay well away IMO.

12 novembre 2025
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Risposta di Northern Garms

Hi Jack

Thank you so much for taking the time to leave us a review.

I have checked all of the information on your order and I wanted to give you a breakdown of whats happened.

You purchased a sale item - Which is issued with a credit as per the T&C online and each step of the customers journey to avoid any mis communication.

In regards to a refund this has been processed and completed.

Shipping costs are paid to the courier and not to ourselves we make no profit from this service and this is the reason you have been charged from these sources due to the service being completed.

Valutata 1 stelle su 5

Absolutely shockingly poor quality…

Absolutely shockingly poor quality products orders two pairs of the ozark trousers couldn’t believe how cheap they look and are made also the Velcro strap on the cuff just sags as the bit your supposed to stick it to is way to close so it just sags I’ve seen better quality on wish the just look like pyjama bottoms definitely won’t be ordering again from this scam company

27 ottobre 2025
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Risposta di Northern Garms

Good Morning Stoner

Thank you so much for your feedback

Sorry your not happy with your product, We offer the best possible quality for the price.

We have sold over 100k of our trousers with amazing feedback

If you wish to return please use the returns form within your shipment

Customer Services
Northern Garms

Valutata 5 stelle su 5

This is my first experience with this company

This is my first experience with this company and the carriers were very slow to up date their site. Customer services came back to me very quickly and my hoodie actually arrived within four days. The hoodie is lovely and soft and very warm. Love it.

23 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Brilliant..

Brilliant service.. Cargos are the best I have ever bought. They are so good I have thrown all my current pairs out and ordered about 10 pairs in mixed colours and other bits. They are really smart and comfortable. I would love to see this brand do really well because from what I have experienced and worn so far they deserve it. This isnt some crappy AI generated review, try a pair and you will see for yourself.

22 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Sent me the wrong colour then would…

Sent me the wrong colour then would only offer a promo code off a new order despite accepting they sent the wrong colour

UPDATE: Reply below is simply FALSE - their voucher offer for a mistake they made is not legal and I'll be sending all items back and reclaiming via my bank.

Simply not legal practice to think sending the absolute wrong item it's ok to offer future discount. But more the ATTITUDE is the problem to stop future custom, and fabric quality.

8 ottobre 2025
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Risposta di Northern Garms

Hi Tom

Thank you for taking the time to leave us a review.

I have checked and we have offered a credit or a QR to return the product. The QR has been emailed for you to return the incorrect item

The voucher as a good will gesture but of course you can return the item.

But please return all items for a refund with the prepaid label to avoid any further issues.

Sorry once again for the issue. We have done everything we can to help.

Valutata 5 stelle su 5

Amazing quality and worth the price. They last forever!!!

I have bought 2 hoodys from northern garms. I bought both roughly about 4 yrs ago and they are still fully intact, even after a thousand washes. They are both comfy, but the one is a sherpa and is MY ABSOLUTE FAVORITE. I just gor a white sherpa and I cannot wait to get it.

14 settembre 2025
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Risposta di Northern Garms

Hi Benny

We so glad you love your item

Valutata 5 stelle su 5

Perfect fit

I like the fit of the cargos and trousers. They're tapered just how I want the fitting to be. Combine with an oversized T shirt, and it's good to go. Top notch style and designs come along and sometimes I got to force my other hand not to tap 'PAY NOW'.

25 agosto 2025
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Risposta di Northern Garms

Thank you so much for the review. It really means alot to us.

Valutata 1 stelle su 5

Labels peeled of after first wear…

Labels peeled of after first wear before washing wasn't offered any compensation for the defect.

9 agosto 2025
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Risposta di Northern Garms

Hi Benjamin

Thank you so much for your feedback

If you email customer services with your issue they will advise further.

info@northerngarms.co.uk

Please make sure the care label has been followed to make the most wear out of your item.

Valutata 5 stelle su 5

Top Company

I loved the garms and the pricing was super reasonable especially with offers etc. The thick hoodies are the warmest I’ve ever found. I use them to keep warm at my desk, among other things. Super cool company, totally professional dealing with the wrong item getting sent out etc. T-shirts look great, will be getting some too. Everything is presented fantastically on the website. Highly recommend!

24 aprile 2025
Valutata 1 stelle su 5

Refunds are rubbish

Refunds are rubbish. You get store credit instead of your money back scam artists

20 luglio 2025
Non scritta su invito
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Risposta di Northern Garms

Hi Ben

Thank you for taking the time to leave us a review.

We offer full refunds on full price items. If its a sale item this is issued with a credit.

We are fully transparent and we have added this to the header of the website prior to purchasing.

Valutata 1 stelle su 5

Worst experience ever

No words can describe the dissatisfaction, unprofessional and substandard Customer service & product I received poor material worn 5 times a ripped promised packaging to return it that never came I emailed again received the exact same email promising packaging, I’ve requested a refund and now my emails are being ignored… DO NOT BUY

10 giugno 2025
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Risposta di Northern Garms

Hi James

Thank you for leaving feedback

Our customer services team respond to all emails so I am not sure how you havent had a response.

Can you please email customer services and put in the title FAO Sean or contact us VIA whatsapp and we will assist via this channel to assist

Valutata 5 stelle su 5

Probably the best service I’ve ever…

Probably the best service I’ve ever received, efficient personable and prompt!
Bigger companies should take a leaf out of their book
Quality product and fit great
Well done !

3 giugno 2025
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Risposta di Northern Garms

Thank you so much for taking the time to leave us a review.

Enjoy your items.

Valutata 5 stelle su 5

Premium clothing

Premium clothing , always in trend , prefect fitting .

Any queries answered in a timely manner

Great Brand !

6 giugno 2025
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Risposta di Northern Garms

Thank you so much for taking the time to leave us a review.

Enjoy your items.

Valutata 5 stelle su 5

Hidden gem in men’s clothing

You know when you buy something online and it turns up looking nothing like the pictures?

Yeah.. not the case with Northern Garms. The fit is absolutely spot on. The cargos are hands down the best I’ve come across, and the sherpas are next level quality. I used to be all about Reiss (with the odd piece elsewhere), but honestly, this has completely changed the game for me.

Genuinely impressed.

3 giugno 2025
Non scritta su invito
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Risposta di Northern Garms

Thank you so much for taking the time to leave us a review.

Enjoy your items.

Valutata 4 stelle su 5

Garms are super comfy

Garms are super comfy, and although one item was mistakenly the wrong size, the gents at northern garms had responded to my inquiry email within the hour.
Less then 24hrs later, proper size item was on its way.
People can easily make mistakes, and they showed true chivalry in makin things right.
Will be a returning customer, cheers fellas

28 maggio 2025
Non scritta su invito
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Risposta di Northern Garms

Thank you so much for taking the time to leave us a review.

Enjoy your items.

Valutata 2 stelle su 5

Non-Existent Customer Service

Unfortunately I’m having to leave this review as I am getting absolutely zero response from this company via email or instant message. A pair of trousers that I ordered incurred a frayed hole after only one wear, evidently down to a defective product - was more than happy to discuss a simple way to resolve the issue, however the lack of response has been appalling. As a customer who has spent thousands with this company, the lack of customer service is genuinely shocking.

29 maggio 2025
Non scritta su invito
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Risposta di Northern Garms

Hi Fin

Thank you so much for taking the time to leave us a review.

I can see the team have responded to all of your emails and also provided a QR via email to return the product so I am unsure why you havent received these emails.

Please email info@northerngarms.co.uk and put in the email subject FAO Sean and I will personally resend all of this information as there is responses for all of the emails sent.

Valutata 1 stelle su 5

Sizing is way too small

Absolutely shocking, ordered cargos in xxl and the sizing is way off they are far too small, they don't offer refunds either so will be going straight in the bin, what a waste of money.

29 maggio 2025
Non scritta su invito
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Risposta di Northern Garms

Hi Ryan

Thank you for taking the time to leave us a review.

Our sizing is true to size, But we also stock upto XXXL so you can return the item no problem.

If you need a returns form please contact customer services

info@northerngarms.co.uk

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