Bought a wallet during this summer sale, I live in Italy. Everything arrived in about 3 weeks which is absolutely reasonable considering it's an international shipment; Package wrapped with great care... Leggi di più
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Have been using Nodus iPhone cases for years and can't recomend them enough. Best leather cases out there and the magnetic dock that comes with the Shell Case is remarkably strong even when driving of... Leggi di più
After using the Access Case III for two months, the iPhone remains intact while the ease of use is sublime. I no longer feel that I am using a non-natural material technology object, for the case rad... Leggi di più
I pre-ordered an iphone 13 Access case in December 2021. Money has been taken but product not received. I have received no correspondence whatsoever, despite emailing them about five times. Clearly... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
BETTER BY DESIGN We see everyday accessories as an opportunity to do more than just create high quality products. Each piece is handcrafted from the finest materials and designed to improve the daily interactions we have with the world, so you can s...
Informazioni di contatto
Nodus Collection Ltd, The Old Granary, Malpas Rd, TR1 1QH, Truro, Regno Unito
- support@thenoduscollection.com
- noduscollection.com
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Order still has not Shipped after 2 months of placing the Order
I placed my order over 2 months ago and my order still has not been shipped.
Each time I requested and update, I immediately received the standard automated reply that
“… Unfortunately we are currently experiencing a higher volume of traffic than usual and as a result not always to respond a quickly as we would like.”
Zero information on when the wallet…
Zero information on when the wallet would be sent out and delivered and my emails were completely ignored
They look like they are taking a lot of…
They look like they are taking a lot of money without delivering the goods - I ordered in February, have emailed 3 times and still no response. Soon it will be time to put a CC complaint in to get them blocked.
Never received the case, worst customer service ever
Never received the case, and no reply from the customer service. Very bad experience, still waiting to be refunded.
It took a very long time to ship the…
It took a very long time to ship the product. I emailed Nodus three times without receiving a response. It was only after a threatened to start a Paypal dispute that the shipped the product.
Ich habe eine fehlerhafte Handyhülle…
Ich habe eine fehlerhafte Handyhülle zugeschickt bekommen. Auf Nachfrage, wie wir mir dem Problem umgehen wurde bis heute noch nicht geantwortet.
Non-existent customer service
If I could give zero stars I would, the customer service is non existent. Good luck getting in touch with anyone to request a change or return. I’m appalled by the number of times I’ve been ignored.
There seems to be a problem with this company
Ordered my case as a gift two weeks ago, since then no case and no response to my messages - very disappointing as I’ve bought from here in the past and been very happy - would really appreciate a resolution
I ordered this and it arrived too late
I ordered this and it arrived too late. So I wanted to return this. I’ve emailed Nodus three times to obtain the returns label , as per the instructions
Never had one reply
I still have the phone cover and clearly haven’t had a refund ..
Can not contact support
Two email's to support for an order issue, and still, more than one month later, no response.
I bought the wallet more than one month…
I bought the wallet more than one month ago and still don’t get it.
Avoid this shop
I ordered in February 2022. We are now April 2022. No shipping. No feedback on emails.
Avoid this shop!
Ordered 2 cases from their “clearance”…
Ordered 2 cases from their “clearance” email. Got email response of order, but nothing else for almost 2 weeks. I’ve emailed and sent messages over FB messenger to no avail. I’ve ordered their products in the past and had a great experience. What’s going on? Are they still in business?
Product quality has declined.
Product quality has declined.
In addition, customer service is nonexistent if you do have any issues.
very gold information for delivery
very gold information for delivery. The products are awesome
Terrible service
Terrible service. Don’t shop here. Package never delivered. No response whatsoever.
They require you to email them to get…
They require you to email them to get information for a return but good luck getting a response back. I never heard back even after following up several times.
First Class manufacturer and supplier
Very good products at keen prices and excellent customer support.
Worst shipping ever and the case lost…
Worst shipping ever and the case lost quality comparing previous models.
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