Nobltravel Recensioni 

I ordered a Nobl Expandable carryon. They charged my Credit Card immediately. After 3 weeks with no activity on the order I reached out and was told the order had shipped, I never received any shipping information, but was returned for a bad address and resend within 24-48 hours. After another week, I still had no shipping information. I called again and was now told that the item had been on backorder and was shipping the next day. A week later, still no shipping. I demanded they cancel the order which took 10 minutes of my time repeating that I wanted the order cancelled. They said refund would take 10-14 days. After 2 weeks and no refund, I called again and was told there was missing information from the original submission and it was their fault, not mine. After another week of no refund, I finally put the charge in dispute with my credit card company. 24 hours after the dispute was filed and credited back to my account, Nobl processed a credit back to my card. Coincidence??.

I rarely write a second review for the same person, but Brody at NOBL Travel absolutely deserves one!

This time, the mistake was completely mine. Because I was so impressed with the service I received, I decided to order a 24” piece to complete our beautiful set. However, I and accidentally selected ivory instead of silver. Since Brody and I had built such a great rapport from my previous experience, I reached out to him directly. He immediately jumped into action, walked me through exactly what I needed to do, and even stayed late to prepare my shipping label so I could get the exchange taken care of.

When some time passed and I still hadn’t received my replacement, I reached out to Brody again. Without hesitation, he checked on my order, discovered there was a hold at the warehouse, and immediately had it released. My beautiful silver luggage arrived just a few days later!

It’s one thing to receive great customer service once, but Brody has now gone above and beyond for me on two separate occasions. His responsiveness, follow-through, and genuine desire to take care of his customers are exceptional.

Brody, thank you AGAIN for making what could have been a frustrating experience incredibly easy. NOBL Travel is very lucky to have you, and you’ve certainly made a loyal customer out of me!

In fact, I’ve now turned several of my friends on to NOBL Travel, and much of that is because of the exceptional service I’ve received from Brody. When someone takes such great care of you, you can’t help but tell others about it!

Five stars simply aren’t enough! ⭐️⭐️⭐️⭐️⭐️

I received my weekender bag today and it is beautiful! Thank you so much for restoring my faith in a quality company and quality product! I have increased my review rating because NOBL did the Noble thing(pun intended!) and corrected the shipping error to provide me with a quick response to the problem! Once again- love this luggage.

I just ordered two luggage sets, I signed up for your emails and forgot to add my hundred dollar discount.
I paid with the Shop app and unfortunately you cannot cancel the transaction and start again so I contacted your customer service and spoke with Hazel who was able to credit my card back $100.
It is so nice to work with a company with great customer service.
I can’t wait to receive my luggage sets as your products look well built and designed.

I’ve traveled with my Nobl suitcases twice to Europe and they have held up so well.

If you buy from them, pray you never have to return an item or chat with their AI bot ( I mean, customer service).

After ordering one of their sets, I eagerly opened the package and found that the suit cases wouldn't fit all my belongings. I travel a lot mostly out of a carry-on. I found the carry-on particularly to be small and wouldn't fit the belongings I take with me due to the laptop compartment. I also found the largest bag's internal compartment to be smaller than my current large back. I was bummed they didn't work, but figured I'd return them and continue my hunt for a new set of suitcases. The package arrived on 8/7, I started the return process on 8/8.

That's when the nightmare began.

1. Instructions on the site say you need to email customer service to initiate a return. You've got 100 days.
2. I emailed, but got another message right away saying you actually can only chat with the team instead.
3. I started a chat in which the AI bot explained to me a series of instructions (writing the RMAs on the outside of the box, having the order number on the inside) I also had to pay for my own return label. Annoying, but that is clearly stated on the website.
4. I took the items back in the same packaging and box to UPS that same day and returned them.
These are expensive suitcases so I wanted to return them before the charges started coming out of my Affirm account.
5. Then nothing...
I checked in with the AI bot every 5-7 days since with no update at all.
6. Finally I found out that if you dispute the order with Affirm, that you'll magically hear back from NOBL's customer service team right away. And that's exactly what happened! I returned the items on 8/8, I started the dispute on 9/1, I heard back from them on 9/2.
7. They contacted me to say that the handles and locks were scratched so the return is rejected. They also said I needed me to cancel the chargeback for them to finalize the return inspection?
8. I emailed back asking for proof of the scratches since I know for a fact that they are not scratched. I have a photo of the luggage all packed up with the foam bumpers and cloth bag around the outer suitcase. There's no way there are scratches on the handles and locks.
9. Based on the previous reviews, Idk when I'll ever hear back from them. Supposedly giving them bad reviews here also gets them to reply and own their shit so that's what I'm doing. This has been my experience so far and I am just floored at how bad their return process and customer service has been. I don't know what's going to happen. I will absolutely update this review once the return is finalized.

I’ve been really happy with my NOBL suitcase set. The luggage looks beautiful, feels sturdy and well made, and I love how easy the cases are to maneuver. They have a sleek, high-end look without sacrificing functionality, and the set has been great for traveling as a family.

What impressed me most, though, was the customer service. We had an issue with one of the wheels, and Leslie was incredibly helpful. She communicated with us, helped get everything sorted out, and made sure a replacement wheel was sent. Things can happen with any luggage, especially when it gets handled by airlines, so to me the real test is how a company responds—and NOBL took care of us.

I love my NOBL luggage and I gave it 5 stars even though both handles on my carry on are already scared out of the box but nothing to cry about. I have traveled now twice with them and I love the set. Leaving in two weeks for a Mediterranean cruise in Europe!

I wanted to provide an update to my previous review. After I disputed the charge with my credit card company, Brody from NOBL contacted me personally and promised to make things right. He followed through and sent the missing pieces of my luggage set. I truly appreciate Brody taking ownership of the situation and resolving the issue.

Team was responsive and prompt with a solution.

The product is Amazing and I like that they reached out and asked how it was going for me.

Bought this luggage earlier this year. I have used it several times, it has held up well. The packing cubes have been helpful. Absolutely no regrets with this purchase.

Great pieces of luggage! Went on an international trip for 10 days and our luggage did tremendous!!

Leslie was extremely helpful, quick to respond, professional and courteous. Very satisfied!

I love my suitcase & it makes traveling easier! I love the cup holder & the laptop compartment with a charging option. It will last forever!

I had the pleasure of working with Leslie with my transaction and concerns. She was able to quickly settle my issue and everything was very smooth.
Leslie was very customer service oriented, and very pleasure to do business with

I like Nobl's follow up after a sale.

My wife travels a lot for work and was getting too many things damaged in soft carry on bags. The Nobl hard shell case is perfect. It fits the overhead bins and nothing has been damaged. She loves that light pastel green color. I’m about to order myself a blue one. The customer service and follow-up communication has been stellar. These folks truly care! Thank you Nobl!

Don in Louisville…..

The two people I chatted with were great. I was surprised, tho, that there was no information included with my order regarding the how to set the combination locks. By the way, I had to choose NOBL luggage d my maiden name was Noble.

Run from this place! I contacted them before purchasing to make sure this luggage was not manufactured in China. I was told no, it was not manufactured in China. I ordered a set of luggage, and when it arrived, it is clearly marked "Made in China." I did not open it, but contacted them right away and told them I was lied to and the luggage will be returned. Tags and all where on the new luggage and it was returned. I am still waiting for my refund. All of a sudden, yesterday, I am charged another $159!!! For what!? I tried to reach them, and the only way to contact them is through a chat. No email, no phone number, just a chat. I waited for hours on the chat without a response. When they finally responded, they told me the charge was a subscription charge for the air tags!!! What? I returned everything! Why would I be charged? They have my credit card number and they are using it without my permission. I have tried to contact them, again, through their only method of communication (chat) and I have been sitting here in the chat for a very long time without any response. This place is crooked. If I could give a minus 10 stars, I would. Horrible customer service.