Nissan Canada Recensioni 

Nissan Finance Canada's shady business practices are something any Nissan owner who has financed or leased a vehicle should be aware of. I am one of those customers. My Nissan vehicle was written off in an accident back in September of this year.

The first issue with the company was that once the proof of loss from my insurance company was issued to them, they responded that it would take up to 10 business days to review and accept or decline the proof of loss. Having had to call numerous times in that 10 business day time frame, on the 10th day they accepted the proof of loss from my insurance company. That was on October 24th. On October 25th, my insurance company sent a check via courier to Nissan. Nissan received and signed for the cheque on October 29th.

I called them that day to confirm that they had received it, which they had. Also, I inquired about when I would be paid out the difference owed to me after the value of the vehicle was deducted from the total. An employee told me it would be no later than mid-week of November 4th.

I reached out again to inquire about the status as I was in the middle of a new vehicle negotiation. The deal was to be made at the end of the week of the 4th. Now, when I talked to the first customer service representative (CSR) on November 1st, I was told there was a mistake made on the file about how much I was to receive back. I was told it wasn't a big deal and to call again on the 4th of November. They assured me that everything was okay, that the check had cleared and they had closed my account that day.

That's when I asked again if the money owed to me would be deposited into my account mid-week of November 4th. The CSR replied that it would take up to 20 business days for me to receive my settlement! I said to him that this was not acceptable, and I asked to speak to someone else above him to understand exactly what was happening. He said he had to put me on hold and someone would answer me. However, I was on hold for over 2.5 hours before I hung up!

In the meantime, my wife called from her phone and was hung up on before anyone even said anything on the other end, after waiting for another half an hour. When I called back again and got through to another CSR after 25 minutes, I was told the same thing: I'd have to call on Monday, that I couldn't talk to anyone today and it would be about 10-15 business days to receive the money after my account was closed.

At this point I was upset, so my wife took over for me. While my wife was in mid-sentence, she was hung up on. Now we were both upset with how this was going and called back for the fourth time! The next CSR knew we were upset, and my wife took the phone again to talk to that person. They had a conversation and the CSR said that we would have to call again on Monday.

So our issues are that we spent over 3 hours on the phone trying to have our questions addressed and clarified, with no real answer or outcome. We were ignored, put on hold, and hung up on multiple times. The fact that Nissan has closed my account with them as they have now received the money from my insurance company, but won't release my funds to me is bothering me. If they take 20 business days before they send me my portion, they are making interest on my money of 20k.

How is this a good business practice? Is this how you treat your loyal customer of just under 20 years of buying vehicles from you? I was a loyal customer but being treated this way is not acceptable, I believe, in anyone's eyes.

When Nissan Ariya is sold, it is claimed that it can travel 500 kilometers, but in reality, it only reaches a maximum of 350 kilometers, and in winter, this number drops to 250 kilometers.
"I am dissatisfied with the purchase of the Nissan Ariya and will discourage all my friends and acquaintances from buying Nissan. If Nissan values its reputation, it should take back my car."

Brand new Rogue off the lot. Rear wheel trim piece was broken. They said I broke it and had to pay for a new one. I was so angry with them accusing me. I had not opened the rear doors for 2 weeks until we put our granddaughter in the back and heard it jiggle. That was in April of 2024. My next visit a scheduled oil change appointment at 8:45 past 10:30 and still waiting for them to take the vehicle in. Gosh they are horrible.

We purchased a 2023 Rogue from Lethbridge Nissan back in November of 2022. On the drive home - while running the cruise control - it kicked out and would not let me reset it. This continued to happen on a number of occassions. This was the first issue that we experience, to which they EVENTUALLY installed a patch for after multiple trips to the dealership. Now we are fighting with Nissan in regards to the Carplay in the Rogue, and unfortunately for us, it is an issue that occurs randomly, not everytime we use the vehicle. It glitches out with issues from changing the time on the car clock (twice now it randomly loses 2 hours), Carplay will lock up and we can't access Google maps. Just this morning, it locked on one radio station and would not let me change the station. The screen has randomly gone black and kicked us out. It randomly shuts down. Some days we can connect to Carplay, other days not. Nissan Lethbridge has told us to document all of these incidents which we have done. Paul (the owner) has come out and sat in the car with us and worked on it. He even admitted that it wasn't working correctly. He told us that it must be our phone (iphone 15). He swapped us vehicles and told us to try our phones on the new vehicle he lent us. Everything worked fine. Swapped back. The issues continued. Still documenting and sending issues via email to Paul and Nissan Canada. Now we have to relocate across the country and we are pressuring Nissan to replace the Carplay so that we don't have to start all over with a new dealership in Eastern Canada. Paul called a couple of weeks ago and said they were going to replace it for us. Then we got a call from Nissan Canada stating that from all of the information they had gathered, that the carplay is working as it should. We confronted Paul about this and he looked into it. Now we have been asked to once again take the car in and swap it out for another vehicle. Seems like we are on a merry-go-round and getting the run-around. They are just buying time now until we relocate. In the meantime, they have told us to only connect one phone at a time, otherwise it will lock up. WE WILL NOT BE BUYING FROM NISSAN AGAIN AND WOULD ADVISE CUSTOMERS TO BE AWARE OF THIS BRAND/MODEL.

I am writing with significant dissatisfaction regarding Nissan Canada's services. I purchased a **2024 Nissan Leaf** and expected Nissan, as a reputable brand, to uphold its standards of quality and after-sales service. Unfortunately, my experience has not met these expectations.

The issues began when the vehicle's battery quickly failed, and in an emergency situation, the car doors would not open. This led to the use of roadside assistance and a taxi. After replacing the battery at Nissan North Vancouver, additional problems, including a non-functional charging port button, arose, requiring further service.

Furthermore, the vehicle has repeatedly experienced issues with acceleration while driving, which has significantly increased my safety concerns. These issues are unacceptable and undermine my trust in the vehicle's reliability.

Despite being told that the vehicle has been tested multiple times and found to be without issues, my repeated experiences of acceleration problems and other malfunctions indicate that the vehicle remains problematic and concerning. I do not feel secure using this vehicle, which has severely impacted my overall experience.

Additionally, over the approximately five months since purchasing the vehicle, I have been unable to use the car for half of this time, with the remaining period spent in service. This situation is completely unacceptable and highly unsatisfactory.

During this time, I have also incurred extra costs for gasoline, which is unacceptable for a new electric vehicle. Nissan Canada needs to take immediate action to resolve these issues. I request a full replacement of the vehicle at no cost, and Nissan Canada must take full responsibility for this situation and take the necessary steps to address these problems.

I had a horrible experience with Oakville Nissan... I purchased a pre-owned car, "Nissan Rough 2020" and a few days later, I found that the A/C compressor is not working... I called Oakville Nissan many times, and they always said "Someone will call you" .. with no response at all ... I changed the compressor and it cost me $2300... what was verryyy surprising for me. I made a complaint to Nissan Canada and after 4 weeks they replied me that we couldn't make a refund and you need to talk to Oakville Nissan !!!!! My complaint is that Oakville Nissan sold me a car with a major problem and they don't seem to respond to my calls/requests ......how your reply is contacting Oakville Nissan??????
VERY BAD EXPERIENCE .. DO NOT BUY PRE_OWNED CAR FROM OAKVILLE NISSAN

NISSAN CANADA = ZERO CUSTOMER COMPLAINT

I emailed Colton with a couple of questions and he called me within minutes. His product knowledge, timeliness, and exceptional customer service was greatly appreciated, as usual.

A few days later, I received a call from Brendan who was following up on a process that Nissan has in place following a vehicle purchase. He explained the process accurately which made his request quick and easy to complete. Brendan provides a high level of service and clearly cares about his customers!

This is for Reddeer Nissan

Dear Cliff,

I hope this message finds you well. I am writing to express my profound disappointment with the recent service experience I had at your dealership. As a loyal Nissan customer for over a decade, having purchased two vehicles from your establishment, I am deeply concerned about how my recent service was handled.

Last week, I brought my vehicle in with a flat tire and explicitly mentioned to the service team that there was a nail in the tire, as confirmed by both AMA and Canadian Tire. I have supporting documents to verify this. Despite this, I was charged for a repair, and the nail was not shown to me. Two days later, I received a warning on my dashboard about low tire pressure. Upon returning to Nissan, I was informed that all four tires needed replacement, though this was later revised to two.

Today, during another service visit, I discovered that the nail was still present in the tire. I have evidence to support this. Additionally, I received a quote for replacing two tires at $638.35. This situation raises several concerns about the quality and integrity of the service provided.

As a loyal customer, I expected better care and transparency. This experience has left me questioning the trust I have in Nissan’s service department. I believe this is a serious safety issue and I am very troubled by the lack of resolution and attention to my concerns.

I intend to escalate this complaint and share my experience publicly if necessary. As someone who works in customer service, I am particularly disappointed by the handling of this situation and the apparent disregard for resolving the issue.

I would appreciate your immediate attention to this matter and a satisfactory resolution. Please let me know how we can rectify this situation and restore my confidence in your dealership.

Thank you for your prompt attention.

Best regards,

Purchased a vehicle from Trevors nissan in Miramichi. The vehicle was sold at a lower klm on the title fraudulently, the vehicle was never inspected or even in their shop before selling it or the warranty fraudulently, not even 2 tanks of gas through it and it sits at another dealer with a 9$k quote to repair it to safe drivable and as sold condition.
Contacted Nissan Canada and they refuse to help fix the car or acknowledge the blatant risk of my life or the fraudulent activity going on at their dealership as I’m told they do not get involved with subcontractor disputes.

Customer service is bad. They do not call you back.
I have had to go back for the same problem multiple times. The last time I went back they finally fixed the problem but created another one.
I have lost my faith in that Company.
Each time I go back, the last person I dealt with is no longer there. Now they have so many new people but no one you can trust.

We purchased a 2022 Nissan Pathfinder Premium new. The second week owning it the transmission started acting up. Followed by the infotainment system freezing and becoming inoperative, at 26000 kms our breaks were shot, they went before then but because we were on a road trip we exceeded our warranty by about a thousand kilometres. Our tires were toast in a year. Our dealer was great trying to advocate for us with Nissan but never had success. Nissan acts surprised with each issue, because they are intermittent the dealers shop can’t get it to repeat what it did. Nissan refuses to do anything when they sell a piece of junk Friday afternoon lemon. The final straw was while driving the car through itself in to park coming to an abrupt stop locking up the wheels, previous issues were it going out of gear. The drivers seat controls broke and that was the only issue Nissan would acknowledge or fix. We were told every time that this is not a known issue, yet online there are threads and forums with countless situations like ours. The countless visits to the dealership was not worth the trouble. Avoid the brand and buy something that the manufacturer stands behind. We traded it in after the last incident for a Ford and couldn’t be happier. FYI Nissan is facing a class action that identifies 10 known issues, we had 6 of the 10 yet were treated like we were crazy or at fault in some way. I would give 0 stars if that was an option.

Bill and I had our first oil change at the Pembroke Dealership and it was a fantastic experience! In and out within an hour and a walk through email sent as well! A first for both of us! It was also a wonderful chance to speak with our amazing Sales Woman Jade, and the service Manager. We had questions for both, and all were answered, A five star visit for sure!

Warranty fixes are avoided. They will do anything to avoid fixing a warranty issue. Unlike Honda, BMW, and Toyota which I have owned and had zero problems with these types of issues. You will be told it is some other problem that is going to cost you a lot of money. A tactic used to get rid of you until the warranty runs out. It seems to be a trend with this company. My first Nissan and it will be my last.

Bought my wife a 2016 Nissan Rogue, after 5 years the car has 80,000KM, and already needs an $8,000 transmission repair. Called Nissan Canada and Niagara Falls Nissan, they told me I was out of luck. Do not buy this junk.

All TV commercials are only women in the commercials. We just wonders if men are allowed to buy Nissan. I got rid of my Nissan and bought a Toyota.
Thank you

Very bad service a few times here, but the latest takes the cake. Go in for a transfer case leak (drops on my driveway). After the first visit and $1500 (transfer case "re-seal"), I get a puddle on my driveway. Go back and forth, a BIGGER puddle. Last visit, "Bad news, we have to change your transfer case for $4000; it's part of the process". What the heck?!? Call Nissan Canada, "Sorry, your car is no longer under warranty".
After much arguing, director MacGregor says he'll refund me my money. A few calls and a week later, sorry can't refund after all. We'll try to change your transfer case as a "goodwill gesture". More than a week later with unanswered emails and phone messages: "still working on it". Go to another garage, they change three seals without removing the transfer case, fixed for $550, no more leaks. Other garage says one of the seals installed by Nissan was damaged during installation, hence the leak. Nissan technical service bulletin TF16-001C NTB17-003C of 16 February 2022 indicates that if a leak emanates from where the drive axle enters the transfer case (as was my case), DO NOT change the transfer case. Seems like fraud to me.

Quebec Consumer Protection Office investigation underway.

STAY AWAY IF YOUR VEHICLE IS OR ISN'T UNDER WARRANTY.

We visited Nissan in Richmond Hill and had a sales rep. (Ish) explain some of the details on our new Nissan Kicks Automobile 2024). He was excellent! He was polite, respectful. very knowledgeable, patient and friendly! It was a pleasure to have him as our "teacher"of our new car. It was a perfect experience for us. Thank you Ish !!!!!!

Slider motor on the front seat failed after less than 4 years. I was quoted $2800 to fix it. Absolutely ridiculous.

My Nissan 2008 Murano has a cruise control problem that was repaired once under warranty, but has failed again, this time no warranty as per the local dealer.
I will be looking to buy a new car, but until Nissan fixes problems that are not customer faults, I will be buying elsewhere.
Ronald Ritter

Extremely Disappointed with Nissan. Sent two letters to Nissan President and cc James Braden, with response from Presidents office "out of warranty, no customer satisfaction financial consideration or adjustment". My response, I am having my car wrapped with - BUYERS BEWARE, RESEARCH NISSAN CVT TRANSMISSIONS. My 2019 Rogue transmission replacement cost ME $8,847 at James Bradden Nissan, Kingston, ON, October 2023. David Dean