Nissan Canada Recensioni 

Dear Nissan Canada Customer Relations,

I am writing to formally file a complaint regarding a long-standing and unresolved issue with my Nissan Rogue, which I leased in October 2014.

Since the very beginning of my lease, I have experienced continuous and serious problems with the front display / infotainment system. These issues have significantly affected the safety, usability, and overall driving experience of the vehicle. The problems include, but are not limited to:

- The front display suddenly shutting down completely
- The audio system randomly losing sound, or alternatively becoming extremely loud with no ability to lower the volume
- The navigation system freezing while driving and becoming completely unusable
- Bluetooth and phone connectivity failures, including:
- Calls not connecting at all
- Calls disconnecting in the middle of conversations
- The system completely dropping the call and exiting the interface
- Frequent inability to connect my phone to the system

Due to these persistent failures, I am often forced to use my phone’s own speaker instead of the vehicle’s hands-free system, which raises safety concerns and defeats the purpose of having this feature.

From the moment these issues appeared, I repeatedly contacted and visited the dealership—both informally and through scheduled service appointments. Each time, I was told that no issue could be found. Despite my ongoing complaints, no effective action was taken for a very long time.

Only approximately one and a half months ago, after extreme frustration on my part, the dealership finally agreed to open a formal case and forward it to another department. As of today, January 29, the issue has still not been fully resolved. I was even asked to bring the vehicle in again simply to check the serial number.

Now, after approximately one year and three months of repeated complaints, Nissan has finally agreed to replace the front display unit because it is no longer functioning. However, it is my firm belief that this unit was defective from the beginning, and I have been paying lease payments for over a year on a vehicle that caused continuous stress, inconvenience, and disruption.

I am extremely disappointed that it took more than a year for this issue to be acknowledged, during which time I continued paying for a vehicle that did not function as advertised. I have been Nissan customer for more than 10 years and this was my 3rd Nissan, however this will be the last.

At this point, I would like to know:
- Who I can speak with directly regarding this matter
- What solution or compensation Nissan Canada can offer for the one year and three months during which I paid for a vehicle with a known and unresolved defect.

I am seeking a fair and reasonable resolution. I hope someone from Nissan Canada will contact me so this matter can finally be addressed properly.

Thank you for your time and attention. I look forward to your response.

We called to book an appointment with our local Nissan dealership to review a problem with our steering column, we did this at 59,000 km by the time we got an appointment we were at 60,500 km. After they reviewed the problems with the car, it turned out we had a $5000 repair on our hands. We contacted Nissan customer care and when they finally got back to us, they’ve declined our claim and will not be helping us even though we were only 500 km over and the problem occurred before the warranty expired. We will absolutely never be purchasing a Nissan again. The lack of empathy and help is mind blowing for multimillion dollar company to not assist in that bill considering we were only 500 km over is astronomical. So let’s just say , we will be trading in our vehicle for anything other than a Nissan.

A highly regarded Japanese Vehicle brand that should not be left behind the race. The Japanese car maker has not dissapoint their customers. I like to point out their plans on new their vehicle is going to be one of the tops in the consumer report. A company that will never dissapoint their fans. I love their newest design of the Nissan Kicks as it has been a complete revamp on the style comparing to the previous years. What an exciting vehicle to have and family loves it. I am a Professional who loves to give positive feedbacks to businesses. Nissan is on track to beat out their competitors. Great work on the Kicks. Smart business leaders knows what it takes to grow a brand.

W.

DON'T BUY NISSAN, THEY DO NOT LAST!!! I purchased a new Nissan Qashqai. I relegioulsy did my services including the CTV service as I wanted the vehicle to last. My transmission blew with under 200,000km. Since I was past my warranty Nissan will not do anything to assist. For the cost of vehicles, a person should be able to get over 200,000km of use, especially when the vehicle is taken care of serviced regularly.

UPDATED: I became a Nissan owner in 2015 and absolutely fell in love with my 2015 Rogue. It was truly one of the BEST cars I have ever owned. I bought it from Sherwood Nissan and I felt valued, looked after, and like my money was well spent. I loved it so much that in 2021 my husband and I decided to trade in the 2015 for the new model. In fact, we loved it so much, we bought TWO!

I wish I could leave ZERO stars. REGRETS! MISTAKES! AWFUL! TERRIBLE SERVICE FOLLOW UP AND ZERO ACCOUNTABILITY ENSUED.

I HATE MY ROGUE. And Sherwood Nissan took as little accountability as possible - but they sure do like to auto-spam you to encourage you to fill out the Nissan Canada surveys!

Within the first 60 days of owning my BRAND NEW ROGUE, I had to bring it in because the system malfunctioned and it turned off while driving. When I got it turned back on it wouldn't go into park. I managed to drive it Sherwood Nissan where they kept it for a day and said "we can't replicate the problem" but if it happens again, bring it back.

I brought it back a few months later with the EXACT SAME PROBLEM. They said, "after running the diagnostic, it looks like the battery is dead we've replaced it for you" and sent me on my way.

The Rogue managed to drive for the foreseeable future but by the time winter rolled around again, the EXACT SAME PROBLEM ENSUED. Again, they told me it was the battery.

Finally, just recently, last week in fact, THE EXACT SAME PROBLEM only this time, THE FOURTH TIME AFTER THE WARRANTY was over, they decided they should do a bit more due-diligence and ran a "secondary diagnostic". They opted NOT to do that any of the first three times it happened because otherwise, they might have found the real problem and had to fix it on their dime when it was STILL UNDER WARRANTY.

They kept it for 6 days, they ran their secondary diagnostic and determined it was the alternator all along! Good for them! But I am here to tell you that their secondary diagnostics are TRASH and mean ZILCH. They have no real understanding of how their cars operate and have no real concept of what actually might be wrong with a vehicle because they plug in their computer and let it tell them what's wrong. I can confirm, that the issue persists, I have a Rogue with the same system malfunction that won't start, won't drive, and is categorically useless and a Nissan dealership, that won't even meet you halfway on the repair bill.

I'd like to say that something will change but at this point, I can't even start the car and now have to shell out again, to have it towed back to a place that I can no longer trust to get told god knows that it is this time.

I'd like to say that this is just MY Rogue, but alas, it has impacted my spouses Rogue too.

I feel defeated, let down, and like I made a HUGE mistake. Sherwood Nissan cares about their bottom line, their corporate overhead, and doing as little as possible.

I can appreciate and understand that maybe a secondary diagnostic wasn't warranted the first or even second time this happened, but they didn't do it on the third time, and it wasn't until the 4th time and AFTER the warranty was over that they even thought about it.

At best, Sherwood Nissan made a mistake making sure I had a safe and reliable vehicle, but at worst, I wonder if they didn't have this same issue and it's why they kept it parked inside when I bought it.

I've all but given up hope of having a Rogue I love to drive and I've definitely lost faith in Sherwood Nissan. I regret my purchase; I wish I could take it back.

Good luck to you if you buy a Nissan, I hope your experience is better than mine.

Extremely Disappointed With Southside Nissan Vancouver & Nissan Canada

I went to Southside Nissan in Vancouver to repair my AC. They “fixed” it, but the AC broke again shortly after. I went back more than four times for the same issue. Even though they didn’t charge me for the last two visits, I still spent a lot of time, fuel, and effort, and no one compensated me for that. A proper repair should not require this many visits.

I trusted the dealership because I believed Nissan dealerships have trained professional technicians who do proper work. Unfortunately, that was not the case.

After moving to Regina, SK, my AC stopped working again. Regina Nissan inspected the system and informed me that Southside Nissan used silicone to cover the AC leak, which should never be done in a professional AC repair. They fixed the issue properly, and the AC started working again.

Southside Nissan initially told me they would refund what Regina Nissan charged, and I agreed. But after that, they completely stopped replying to my emails.

I also contacted Nissan Canada Customer Service, and the experience was extremely disappointing:

Some representatives cut the call.

Some told me Nissan Canada is not responsible for dealership repairs.

They kept telling me to deal directly with the dealership, even though I went to a Nissan dealership because I expected professional service under the Nissan brand.

Later, while on vacation in Manitoba, my AC failed again during a long weekend. I had to go to a local shop (a NAPA-authorized technician) and pay over $2,000 to finally get a proper repair done.

One more concern: At one visit, Southside Nissan told me I needed to replace my brakes, but on another visit they told me the brakes were good. This inconsistency makes it very hard to trust their repair recommendations. Be careful when they recommend repairs — always get a second opinion.

After many calls, Nissan Canada said Southside Nissan would offer only a $500 credit, meaning I would have to return to the same dealership whose work caused all these problems. I refused — I want a refund for the money I spent on their faulty work, not credit.

The Nissan Canada supervisor also said they are not responsible for dealership mistakes, even though they acknowledged silicone was used, which clearly proves the repair was not done professionally.

I have been a loyal Nissan and Infiniti customer for many years, but after this experience, I am done with Nissan.

If you are considering buying a Nissan or getting service from their dealerships, please be careful. My experience with Southside Nissan Vancouver and Nissan Canada has been extremely frustrating, costly, and disappointing.

Went to dealership for a warranty repair regarding the Driver Seat heating under the purchased Extended Service Plan. The service department broke one of the seat bolts and wanted to charge an additional 4 - 6 hours full shop rate to repair the bolt (they broke) even before diagnosing the heated seat issue. All at my expense. Without a diagnosis, the Nissan Extended Plan will not cover replacement work. Also, Nissan will not cover the diagnostic costs—a large waste of money on a useless Extended Warranty Plan.

Hi my name is Mary Scott, i drive a 2021 nissan...i m having a problem with parking censer...i m told that its a T S B problem and i nee d to reprogram...it is a known problem, but no recall....i was planing on getting a new nissan next year, but if this is going to be a problem im thinking of maybe Honda or another company..... thanks mary ...709 744 2153

So I finally received my (prorated) cheque from Nissan today (Nov 25th). I was told by their executive team lead of Consumer Affairs that my cheque was cut on October 30th yet when I opened the envelop today I saw that it was dated Nov. 20th???

So be ware, in the Nissan world lying to customers is OK!

A coworker got his 10-year anniversary coat from Nissan last year. I was looking forward to mine this year, but just found out they pulled the program. For my 10th year, I get nothing.

The kicker? At my 5-year mark, I had to fight for the award wallet because I never got my 1-year cup. Their solution? They sent the 1-year cup, and then told me I had to mail the used cup back before they'd send the 5-year wallet. I'm not joking.

I would love to give them less than one star, but unfortunately, there is no choice available. See reason below:
I bought a 2025 Nissan Rogue back in January 2025 from Country Hills Nissan, Calgary, Canada. As Nissan offered a 3-year trial period to use the Nissan Connect App, and you can remotely start/stop, lock/unlock, and other features, at the time of pickup, we did find those features were out of service due to battery drainage problems reported, and they are working on it. So, the lady (Marcela Mateo, Delivery Co-Ordinator) advised us to contact Toyota Canada directly and we can't do anything. So anyway, I kept calling them for the last 7 months, and every time, the only answer I got from them until last week was that they still couldn't solve the problem and were still working on it. I thought Nissan Canada was a big company, but I found out they are useless and even couldn't solve a small problem for the last 7 months and might be more than that, as I know from January 2025, with their services and their customers screwing up, and it's very frustrating. I passed my last winter without this facility, and they have no shame and no compensation for this.
Anyway, the big surprise I found, which smoked/screwed me up, was when yesterday I was at Country Hills Nissan for my first oil change. When I spoke to the Delivery Co-Ordinator (Marcela Mateo) about this problem still existing, she told me it was resolved a long time ago and only happened with 3-4 customers, and it's resolved. That statement made me crazy as Nissan kept telling me that they were still working on it, and it means they don't know what they are doing and were lying to me for the last 7 months. I always go to Toyota, and it was the first time I bought a Nissan, but unfortunately, it was a big mistake, and I'm being punished for being their customer. I am really upset that they were lying again and again and showing no customer satisfaction and care at all. I will escalate this issue to a higher level and give suggestions to others: please go to a company you can trust and not make you a fool.
At this point, I would like them to contact me ASAP as follows:
1) Resolve this issue ASAP.
2) I must need compensation for the problem I faced.
3) I need an investigation into why customer service was lying to me.
4) Once they resolved the issue, then my trial period starts from there.
I am leaving my contact details to be contacted ASAP, and I will write down my review in all forums, so people are aware and think twice before buying Nissan products, as I am really upset from yesterday and feel regret about my decision to buy a Nissan Rogue. I had a plan to buy a Nissan Altima AWD, but not anymore.
Thanks
Arif Jamal
4038908326

I just purchased Nissan Kicks 2014 and the sales person was Filip Hellich. He cooperated with me from the beginning to the end. Also, he advised me on all matters relating to the purchase of this vehicle and service if I needed it. Filip is very polite and friendly so, you may ask him any question you have there is no problem.
Thank you.

Marian

Nothing but problems with Nissan ALL around

I bought a demo car from Nissan St. Thomas that had about 15,000 km on it. At first, things were fine. I had a couple of small issues, but they were dealt with.

Then around 35,000 km, the infotainment system started cutting out. Android Auto would disconnect randomly; maps gone, music gone, over and over. At first it was just once or twice a day. I called service several times and getting anyone on the phone was like pulling teeth. When I finally did, I got the usual “reset it, change cords, restart your phone” answers. I did all that, and it helped a little, but the problem never went away.

Now it’s worse than ever. On a 4-minute drive to work it disconnected 25 times. When I called Nissan St. Thomas, they said there’s no record of me ever bringing it in. Customer Care gave me the same useless runaround. Because service failed to log my calls, I’m the one stuck paying for hours of labor. And for some reason, Nissan won’t let me update the system myself.

This is ridiculous. I paid good money for a Nissan, and instead I’ve got a car that can’t even keep Android Auto connected, a dealership that can’t be bothered to document service calls, and a company that refuses to take responsibility. If this doesn’t get fixed, it’ll be my last Nissan.

The worst customer service I'm finding is an answer to the balance we owe Nissan. After paying one lease in full, the balance of the ongoing Lease for the new vehicle. We requested a letter saying what we owe
Nissan, we have not yet got an answer for it; it's been over a month, and it's really frustrating worst customer service representative says different things, and no one has proper knowledge of what they are talking. Horrible, worst customer service. I'll never have anything good to say; it's the worst frustrating service Nissan has.

The worst customer service I'm finding is an answer to the balance we owe Nissan. After paying one lease in full, the balance of the ongoing Lease for the new vehicle. We requested a letter saying what we owe
Nissan, we have not yet got an answer for it; it's been over a month, and it's really frustrating worst customer service representative says different things, and no one has proper knowledge of what they are talking.Horrible worst worst customer service. I'll never have anything good to say; it's the worst frustrating service Nissan has.

They were very difficult to reach by phone, when I finally talked to someone she was not very helpful and did not seem to care to address my questions. Instead, she transferred me to another line who then transferred me again without assisting. When I called back I used the original menu item, someone was able to help but I felt rushed and as though they were not listening to my requests. Overall it was not a very positive experience as the representatives were apathetic. I really hope they improve their customer service and communication. By email we also could not reach someone and had to send multiple requests over a couple of weeks to get the information we needed.

Im not going to go to details. But stay away. Their transmission problems are still appearing and you get nowhere with them!

If I could give them a 0 I would- known issue on car which they sent stating extended my warranty had car in service for 15 days not looked at, escalated to Nissan HQ wrote President received disgusting form letter response stating would not fix warranty issue. Never buy a Nissan or Infiniti total scam and not reliable or responsive or honest!

Pulling funding from Pride events is a shameful unnecessary stance. Nissan should be ashamed. Why not pull funding from NASCAR or superbowl losers.