NI Parcels Recensioni 

Very efficient system. Speedy pick up and delivery and whole process straightforward and easy.

Great variety of operators in NI parcels. The company we went with provided a prompt service both for collection and delivery. Will definitely use again.

Never collected item again. I don’t think DPD actually wants business. Every time I send an item it never gets collected.
I’ll not be using DPD ever again!

Fast affordable service

Excellent service. All on time.

Used this company several times now. Picked up parcels when they said they would and always delivered on the date given. Very competitive prices too. Would highly recommend.

Really efficient service start to finish.

Great experience , parcel delivered on time even with busy Christmas time. Arrived in perfect condition. Highly recommended!

I was new to this with an order to Ireland which was more convoluted than I expected. Made a mistake, but I was able to get to a guy and he fixed it quick twice. All went well.

Having left our Bluetooth speaker in a hotel in Poland whilst on a city break and never having arranged an international parcel collection/delivery before, this website was a great discovery. It selected the cheapest courier, was simple to use and we were reunited with our speaker on the earlier date indicated. Thank you

simple to use website, reliable service, fast collection and delivery

Very good service parcel arrived on time well done

Really competitive prices and extremely efficient. Collected from my home and delivered to my sons door in Germany.
A fraction of the price royal mail would charge.

Excellent website, very easy to navigate. Provided options for a variety of carriers and services including links to the websites of whichever carrier you select. Would highly recommend and I will definitely use them in the future

Nice and easy, many thanks will be using again

I chose this delivery company primarily due to the reviews here on Trustpilot. I needed an international priority, next-day service, which I was happy to pay extra for (circa £88). Unfortunately, my experience has been very disappointing and adds an element of caution when reading the reviews posted to date.

A parcel sent over two weeks ago on 12/12/25 using this service had been showing as at a known location (so not lost) for more than a week and as of 27/12/25 this "priority - next day delivery" remains undelivered. The same response has been given every day for over a week: “we are powerless to identify the cause and will definitely come back to you tomorrow with an update.” Despite calling every single day, neither the delivery company nor FedEx (which they use to deliver parcels) has been able to explain why the parcel is not moving or when it will progress.

A significant issue appears to stem from the use of a third-party carrier. As FedEx will only communicate directly with their own customer (in this case, NI Parcels), I have been unable to obtain any answers myself and have had to rely entirely on this intermediary. When an intermediary is unable to get clarity or take effective action, the customer is left completely stranded — which highlights the inherent risk of this delivery model.

While the customer service staff I spoke to have been easy to contact and very polite, there has been a consistent inability to provide meaningful information or take ownership of the issue at an early stage. This is particularly frustrating given that the service was expressly sold and paid for as next-day delivery. Needless to say that customers who write positive reviews and return time and time again are those who receive the service they paid for and not those who are forced to spend many hours on the phone every day for over a week, only to face the possibility of having to make a claim against the company for failed service and incurred losses.

I appreciate that delays can happen with international shipments, but the lack of transparency, accountability, and clear communication has made this a very frustrating experience. I do sincerely hope this company reviews its processes with FedEx and improves how situations like this are handled in future.

Naturally I shall update this review if this shipment ever does get delivered to reflect that fact. However due to the extraordinary delay caused - I believe - by the consistent inability to provide meaningful information or take ownership of the issue at an early stage, critical points of this review (should it remain here) have become rather unalterable.

Excellent service

Very efficient