NineFit United KingdomRecensioni 

345
TrustScore 4 su 5

3,9

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Valutata 5 stelle su 5

Excellent service...some hiccups with customs but Ninefit re-sent the items. Great communication from customer service (thanks again, Gina). Very pleased with the moonclips...this design makes loadin... Leggi di più

Valutata 4 stelle su 5

Outdoor table tennis cover - was easy to order online and is as described. Quality is fine - four stars only due to delivery delays and lack of information when enquiries made.

Valutata 1 stelle su 5

I ordered a motorbike carrier, what came was second hand and broken, it cost over £500.00, I have emailed and called the company, no response, I even emailed NineFit uk,handelnine.com including roja... Leggi di più

Valutata 5 stelle su 5

The service was excellent. I was kept informed as to the status of my order and updated at each stage of the process of getting my order from the USA to the UK. On arrival, the order was complete a... Leggi di più


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

345 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 64% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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3,9

Tutte le recensioni

(345)

62 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Item no show

I ordered a golf training aid which came from the USA so no problem to wait a while. Nearly 6 weeks later I still wait. I have left messages and no one has called me. My emails go unanswered. Surely not a way to deal with customers

23 maggio 2022
Non scritta su invito
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Risposta di NineFit United Kingdom

Hi Paul,

Thank you for your review.

We acknowledge that your order was delayed due to slight delay with the courier partner. We have reached out to the courier partner and they received higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future.

On checking the records I see my colleague replied to your email and you have confirmed receiving the order as it was left at a business address. I'm glad to know you have received the order.

We do hope you will give us another chance to serve you in the future.

Regards,
Lavina


Valutata 5 stelle su 5

No problems. Good shopping experience.

Item arrived swiftly. No problems at all.

30 marzo 2022
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Risposta di NineFit United Kingdom

Hi Morag,

We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.

Regards,
Lavina

Valutata 5 stelle su 5

I was absolutely over joyed when I got…

I was absolutely over joyed when I got my wedding dress it fits perfect the picture does it no justice the delivery was very informative and It couldn't of gone better I'm very pleased with the whole service thank you so much

9 marzo 2022
Non scritta su invito
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Risposta di NineFit United Kingdom

Hi Tia,

Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)

Regards,
Lavina

Valutata 1 stelle su 5

Rip off prices and not in UK as website suggests.

Wanted to buy some Finis swim paddles. Went to Ninefit.UK and found them at £69.00 and then extra £20 shipping, £89.00 in all. Further enquires revealed they are not UK based despite the misleading web address. Then I noted the considerable number of unhappy customers posting negative reviews. I also found the paddles for between £19 and £23 on a half dozen other UK sites. They are clearly looking to deceive customers with their web address, two plus weeks delivery time, and ripping people off with such ridiculous prices. Another huge red flag is their complete failure to respond to any customer posts on here - AVOID

6th May - as expected no response to my feedback after 2 months. Instead they are trying to get my review removed via Trustpilot. They only seem to reply to positive reviews which does them no favours by ignoring those with a negative experience.

Ps Got my fins for only £20 from UK Supplier on free next day delivery, a fifth of This suppliers delivered price.

5th December 2022.

So nine whole months later you finally respond to my review of your company and your response clearly shows you have not even bothered to read what I wrote before responding. Very disappointing.

1 marzo 2022
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Risposta di NineFit United Kingdom

Hello,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back to the earliest?

Regards,
Swapnil

Valutata 1 stelle su 5

SCAM! dont buy from here ever!

I ordered an item and wanted to return it. I sent them multiple emails and they kept saying that they will send me a return label because of their lack of response. I never got the return label and i am stuck with a jacket i cant use.

19 gennaio 2022
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Risposta di NineFit United Kingdom

Hi Oliver,

Thank you for your review.

I'm sorry for the concerns you have faced. On checking the records I see my colleague has emailed your regarding the return concern and offered you a partial refund, on your acceptance we have refunded that amount in the month of November'21.

I hope you give us another chance to serve you better in the future.

Regards,
Lavina

Valutata 1 stelle su 5

Scam company. Do NOT order from Ninefit.

Ordered a product that didn't get shipped for a week. So I contacted Ninefit to ask for more information. They told me they had to cancel my order and would reimburse me within 3-5 days. This was two weeks ago.

The company is becoming harder and harder to reach. No one picks up the phone (they purposefully also put a wrong areacode in their phone number to confuse customers.) The chat option on their website suddenly disappeared. No one is responding to my emails.

I really wished I'd checked this website before ordering from them. Please note that several (if not all) of the positive reviews are always placed on the same day, which is hella fishy.

Scam company. Do NOT order from Ninefit, you'll lose your money.

18 gennaio 2022
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Risposta di NineFit United Kingdom

Hi Eva,

We confirm that we have processed your refund. It typically takes 1 week to process refunds. However, your case got delayed because of unfortunate circumstances. We acknowledge the issue at our end but do confirm that corrective actions have been taken to ensure that all refunds are processed in 1 week. I have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.

Regards,
Swapnil

Valutata 1 stelle su 5

I literally ordered a breast pump bra…

I literally ordered a breast pump bra and had to wait. They put down incorrect address so I couldn't track it. So basically spent £72 plus shipping for nothing. Don't use them waste of time and money!

9 gennaio 2022
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Risposta di NineFit United Kingdom

Hi Natasha,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance

Regards,
Swapnil

Valutata 1 stelle su 5

WORST Customer Service Experience

Believe the other reviewers and ABSOLUTELY DON'T order from this company - Just been through 5 weeks of the absolute worst customer service I've ever experienced. Huge lead time to ship, HUGE wait to follow shipping - multiple Tracking issues - package eventually returned to company after a month. Repeatedly lied to by customer support - finally told product not in stock anymore - tough. An absolute JOKE.

28 settembre 2021
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Risposta di NineFit United Kingdom

Hi Jason,

We confirm that we have processed your refund. We acknowledge the issue at our end but do confirm that corrective actions have been taken. I have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.

Regards,
Swapnil

Valutata 1 stelle su 5

Rip off

I know about skate hardware, what things should cost. Everything is overpriced. not by a little.

Please if you need skateboard hardware, don't buy it here, go to a local store with actual skaters employed. They will help you without ripping you off.

like 47 euro for a pack of bolts wich should be between 5-8 euro is really insane, Wheels for 90 euro and so on.

Please try explaining this one

8 settembre 2021
Non scritta su invito
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Risposta di NineFit United Kingdom

Hello,

We completely understand your concern about the price. We would like to inform you that all the prices on our website involve various factors like demand and supply, customs charge, quality, etc and that's the reason our price differs from other local vendors.

Regards,
Swapnil

Valutata 5 stelle su 5

EXCELLENT PRODUCT

I buy all my products on this page, they are already of excellent quality and their prices are incomparable, I really recommend this page to everyone.

16 luglio 2021
Non scritta su invito
Valutata 4 stelle su 5

fantastic product just like…

This is a fantastic product just like in time long time ago I was wondering were can I get the product or equipment to sustain my needs I until I went cross this site and make a try of it and it gave me excellent results thanks alot looking forward for more equipment and product to drive people life ahead

16 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

NineFit is AMAZING!

Words can't even begin to describe how happy I am with my purchase! I was tired of going to the gym and see people not clean their machines after using them or taking off their masks. With NineFit, I can have a full body workout safe at home and in privacy. They offer one of the largest, most diverse, and highest-quality inventories of fitness products and equipment at an affordable price. Moreover, they are committed to providing a top-notch customer service, which is always on hand to kindly help you out with whatever you need, shipping your items directly to you, so you can start working out as soon as possible.

16 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

BELL GAGE STRIPES BIKE HELMET

I recommend it for physical safety both those of us who practice cycling and other extreme sports. I bought this helmet since a friend recommended it to me because we like to hike and he told me that it was safer than I had and thank goodness I followed his advice because shortly after I suffered a spectacular accident and thanks to the resistant material and the anatomical shape of this helmet (which the seller told me which one would serve me better) things did not turn out worse. The store really has trained personnel and the attention was very good, I was satisfied with my purchase.

6 giugno 2021
Non scritta su invito
Valutata 5 stelle su 5

excellent

excellent, very reliable company since it has the best advice in the field of its products, it is also immediately and you will see, other qualities of these companies in which their services are of the most standard cans in a matter of: I really recommend them 100%

6 giugno 2021
Non scritta su invito
Valutata 5 stelle su 5

I like the products

I like the products. Not totally expensive but the quality of the products. I loved it. Thank you so much. I would like to thank the customer service. For assisting me. Also the shipment is very fast. Very affordable price.

6 giugno 2021
Non scritta su invito
Valutata 1 stelle su 5

Ninefit finally pay up

Threatened court action and involved PayPal to finally receive my refund for Ninefit's failure to deliver after 5+ months.

UPDATE:
Despite the promises in the reply below from Ninefit 18 months after my appalling experience with them, I have not received their promised Email...
No, I will not be giving them another chance, I suggest you don't either

3 giugno 2021
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Risposta di NineFit United Kingdom

Hello,

We confirm that we have processed your refund. It typically takes 1 week to process refunds. However, your case got delayed because of unfortunate circumstances. We acknowledge the issue at our end but do confirm that corrective actions have been taken to ensure that all refunds are processed in 1 week. I have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.

Regards,
Swapnil

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