The Night Store Recensioni 

Got to say I honestly never thought I’d hear from this company ever again -but I was wrong. I thought my money was gone. Since Debs has taken over she and her team are starting to turn things round quickly. I received my wife’s loungewear set the following day after Deb personally responded to my email of despair.
Hang on in there- I’m sure all the clothes are on their way out to the customers as they are working through the bottleneck of orders.
Thanks again Deb and team.
Great quality set, somewhat delayed but now very happy wife.
Take care.

Now resolved by new Company owners.
100% customer service both issues resolved immediately
Good luck and wishing you every success.

Abysmal service
No returns portal had to wait for someone to send me the information to return.
Then they did not refund me for all the items returned.
In chasing they said the item had been used.
Which was absolutely untrue it was not opened as it was for a 1 month old baby.
As the baby did not arrive before Christmas I did not even send the gift to the family.
I asked for the item to be returned if they weren’t refunding me but was ignored.

I have been trying to contact the night store since the beginning of the year when I returned items in exchange for different sizes and a partial refund. After numerous attempts to communicate with the company, my requests have either been completely ignored or I have received an automated email stating they will contact me soon - not happened and not happy.

I actually ordered from The Night Store as they mistakenly sent me an email that was clearly meant to be internal, and as an apology they offered me a discount because I should never have seen the message in the first place.

Out of curiosity I took a look at their website and thought some of the offers looked good, so I decided to place an order for a set.

That was six weeks ago.

I still haven’t received my order, and despite sending several follow-up emails asking for an update, I have had absolutely no response.

The whole experience has been extremely disappointing. Poor communication, no delivery, and no customer service when trying to resolve the issue.

I would not recommend this company and would strongly advise others to be cautious before ordering.

I placed an order for 3 items over 5 weeks ago and not received any part of my order.
I notified them by email giving my order number and order confirmation and a copy of the bank transaction.
I received an acknowledgment almost immediately saying they were looking into things but since then a big fat zero!!
I’ve asked for updates but again sadly no response or update which is pretty poor customer service to say the least.
I shall give it until the end of the week and then try to obtain my money back via the credit card company. Needless to say I will NEVER BE USING THIS COMPANY AGAIN which is a shame because my order was repeat business

If I could give no stars I would. Item appears to never have been shipped. Contact customer service 3x times no answer. Don’t waste your money

I ordered a month ago and have still not received my items. I have contacted their customer support 3 times and had no response

Unfortunately, I’ve experienced the same issue that many others seem to have had. I placed my first order on 26th January for three lounge sets, with an expected delivery time of 7–10 days. A month later, nothing has arrived.

I’ve made several attempts to contact the company regarding my order. I received one generic automated response and no meaningful follow-up since.

As I’ve still not received my items or any proper communication, I’ve now had to raise a dispute with my bank to recover the payment.

Very disappointing experience — I would strongly advise others to avoid

AVOID - IN LIQUIDATION

I am having the same issue as many people have shared. I returned a package and have received no refund or acknowledgement despite chasing for the last 3 weeks. I looked the company up on companies house and despite going into liquidation they have still been able to trade and take innocent customers money!!

They received my order back on the 7th Feb and i have not yet had a refund, i have emailed multiple times and contacted them on socials and still nothing. DO NOT USE AWFUL

No response to email or update

I placed an order mid Jan and delivery has not arrived. I have emailed and messaged multiple times and no response provided. I was misinformed and lied to as they said i 'pre-ordered' items which I DID NOT. Till now, I am waiting for my delivery.... I DO NOT RECOMMEND THIS SITE

Ordered and received absolutely nothing. Have contacted them multiple times- all ignored. Please do not buy from this store - it is a scam.

Ordered on 30th January and despite 3 emails and an Instagram message - I've had no response. Will be contacting small claims court now to get refund. Shame as its the 3rd time I've ordered from them and the first two orders came really quickly. I don't mind waiting but the lack of response is horrendous.

AVOID THIS COMPANY.
Unfortunately I've had the same issue that many people seem to have had with placing an order for the first time and never receiving it. Ordered 3 lounge sets on 26th Jan, expected delivery was 7-10 days, nothing has arrived. Made several attempts to contact them about my order. Received a generic automated reply on one occasion and nothing since.
A month later and still nothing - I've had to raise a dispute with by bank for the payment.
Avoid these scammers.

If I could give zero I would. Do not touch this company.
I ordered a loungewear set over 4 weeks ago and have received nothing to date. I have contacted their customer services email 5 times now and had no response. I have spoken online to their customer services chatbot and was promised a call back. That was a week ago. Thank you for stealing my money and ignoring me. And yes I did contact the correct customer services email address, which you have referenced in other responses to poor reviews on trust pilot: hello@thenightstore; the responses so far have been: Thanks for reaching out to The Night Store!

Our team is currently looking into your request 44**.

If you need anything else, feel free to reply to this email. We'll be in touch with you soon!

The Night Store

Absolutely disgraceful service

I placed an order a month ago, I’ve had no update on this order since. i have tried to reach out over numerous platforms to chase my order and I’ve had no response from them, they have no problem taking your money from your account though !! I’m very annoyed at the lack of customer service.

My first order was delivered quickly. I loved the loungewear so much that I immediately ordered another 3 sets. I got an email saying how happy they were to see my 2nd order. That was on 31/01/26. Since then the items have not been dispatched and they have ignored 6 emails sent to their customer (don’t)care. I have now requested a charge back from my credit card but I really wanted my order.

I am still waiting for a refund on goods that were returned in December and have stopped receiving replies from this company. complete and utter crooks do not buy from them!

Placed an order on 3 February and have received neither the item nor any updates since. Despite multiple emails to email advertised as a help email on the website, the only response I’ve received is an automatic acknowledgement. I have also attempted to contact you through the chatbot and again received only a generic message stating that an agent would get in touch. No one has followed up. AVOID THIS COMPANY AND DO NOT WASTE YOUR MONEY

❌❌❌Such a fake company. My wife ordered on 25th January nothing has arrived. Order#7758

My wife sent 7 emails regarding this order no reply. Now I am informed and gonna take action by calling action fraud and gonna call credit card company for money back.