NHS Fleet Solutions Recensioni 7.428

Time line of delivery not guaranteed. I had to do a lot of follow up. Car battery at almost zero on delivery. Wish I had an opportunity to inspect car before delivery or offered the opportunity to test drive.

Such an easy and fast way off getting a new vehicle at a good rate. Brilliant communication with no stress about delivery

Ease of transfer on old car and new car. communicated very well

I ordered my car in December, specifically because the website listed that it had to be delivered in February/March. It’s now the middle of April and I don’t have any details about the expected delivery date. My car was damaged in transit and Fleet Solutions can’t help me get any information or updates on when it will be repaired.

Since 17th March I’ve called 11 times for updates, spending a total of 4 hours on the phone including waiting on hold 10-20 minutes each time. The customer service team repeatedly promise to call me back, email me or to get the dealer to contact me but this never happens. As frustrating as it is that the car was damaged and delayed, the real frustration is the lack of service from Fleet Solutions. They haven’t proactively contacted me with information or offered any alternative solutions.

I would appreciate a clear update from the Fleet Solutions team on the current status of my order, expected repair timeline, and a realistic delivery date, as well as support to escalate this issue with the dealership.

I’m very pleased with the process, from searching for options through to delivery. I received regular progress updates, which kept me well informed throughout.

Hi NHS Fleet Solutions Team,
We have received the car and everything went smoothly. The vehicle arrived on time as scheduled.
As we booked a car through a specific offer, we understand that we didn't have the option to customise the requirements, and the delivery met our expectations for that booking.

Car ordered 28th March 2025. Special offer with no ability to modify as supposedly fast delivery. Car delivered 7th April 2026 - over a year later. Enquired about getting the government electric car discount but advised as order placed before it rolled out I wasn't eligible, so despite getting car in April 26 I paid full price, I was also sent a 2025 model, so again last years model but at a higher price. Asked if I could cancel after waiting months past delivery date but told I would be charge £500 for cancellation. Communication poor throughout, wouldn't have even got car without repeated chasing. A few days before they changed the day of collection for old car so had to spend 2 days of annual leave waiting around in house for them. Looking at the price I ultimately paid I'd have been better just getting car from a traditional lease company I think. Guy on the phone said the car had supposedly been in the UK since October and forgotten about. Clicking 'the request dealer update' tab on the website seems to do sweet FA therefore...

arrived early, the delivery guy was very helpful and informative

Great service, communication skills 100%. Thank you for your excellent service.

Great service, seamless and always kept me up to date with my car status, delivery handover etc

The delivery of the new car went well, a friendly and informative delivery driver.
The pick up of my old lease car was poor. It was cancelled twice and I had taken the second date as annual leave for the car to be picked up. The comunication was very poor and I had to ring twice during the day to confirm pick up which was cancelled at 4.45pm after waiting in all day. On the third attempt it was picked up after I had to work from home for collection which was also inconvenient. This was a poor experience and I have complained to BCA directly.

Excellent service and car was delivered on time.

pretty straight forward delivery once you secured the date.

Communication for organising delivery of vehicle was great. (Spoke with Helen)

Great service, easy to sort

Excellent price, easy to arrange and delivery was very professional. Took 4 months from requesting vehicle to delivery and only very vague dates given initially. This was a little longer than I'd hoped for but otherwise no issues at all.

Everything seemed to be processed quickly and with good communication. Anyone I spoke to was friendly and helpful.

The aftercare services is shocking. I have sent four emails in over a four week period regarding the same issues and yet to get a reply..... Still waiting.....