Nextdaycontacts Recensioni 

75
TrustScore 3 su 5

3,0

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Valutata 1 stelle su 5

Spent extra money than normal here to get my contacts quick. Placed my order before the cutoff time to receive them next day with a decent margin. Also placed the order on a Wednesday because I know t... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ordered contacts that were promised next day. Received an email that evening saying my contacts were packaged and waiting to be picked up. After not receiving, I contacted customer support who then to... Leggi di più

Valutata 1 stelle su 5

BUYER BEWARE: THEY DO NOT SHIP AND YOU DO NOT RECEIVE YOUR CONTACTS NEXT DAY. I ORDERED WELL BEFORE THE CUT OFF PERIOD FOR NEXT DAY DELIVERY AND THEY DIDN'T EVEN SHIP THEM THAT DAY OR EVEN THE NEXT DA... Leggi di più

Valutata 5 stelle su 5

Nextdaycontacts saved me when another online retailer failed to notify me --until I had only one pair of lenses left --that my order would be delayed (by 3 weeks!!). Using Nextdaycontacts, I received... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di lenti a contatto
  2. Centro oculistico
  3. Farmacia

Scritti dall'azienda

Contact lenses online next day delivery. Order your contact lenses online with next day contacts and we will ship them to your doorstep next day FREE.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

75 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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3,0

Tutte le recensioni

(75)

3 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Steer clear of this company!

Ordered contacts that were promised next day. Received an email that evening saying my contacts were packaged and waiting to be picked up. After not receiving, I contacted customer support who then told me ‘they had emailed me they were on back order’ - I received no such email, and in fact, once I pressed them on how that was possible, I stopped receiving emails from customer support. Absolutely atrocious behavior from this company. Steer clear!

10 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

This company always goes above and…

This company always goes above and beyond. After a mess up with the courier company - totally not their fault - they arranged to have order sent to me. They are so reliable and i will always use their services. Thank you again

Jules Tiller

11 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent Customer Service!

This is a shout out to the rep who helped me, Henry HC. I received the wrong order at first, but it was quickly corrected with another shipment and refund.

Both the first delivery and corrected delivery arrived within two business days with no extra cost (compared to other competitors like 1800 contacts). Overall an A+ experience.

5 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

I usually order from Costco but it…

I usually order from Costco but it takes 7-10 days and I was out of contacts due to an RX change so I thought I would give Next day contacts a try. Super business came just as fast and easy as ordering them. It was worth it. I will definitely order again. I was able to snag a coupon which helped with the cost and they have deals if you buy more

4 novembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Not reviewed

Ordered on 28th September and still not arrived. I contacted on 7th October and was told they would refund delivery cost and upgrade delivery. Still no lenses and communication is shocking.
Tried to ring in the open times and the lines are never open.
Scammers.
Avoid!!

16 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Great company

Great company, great service. I received my contact order promptly the next day from ordering. Thank you. Much appreciated!

30 agosto 2021
Non scritta su invito
Logo di Nextdaycontacts

Risposta di Nextdaycontacts

Hello!

Thank you so much for leaving your feedback! We are grateful to hear that you had a good experience ordering from NextDayContacts. We are grateful to have you as a part of our community!

Regards,

Taylor

Valutata 1 stelle su 5

My contacts have still not arrived from…

My contacts have still not arrived from an order placed 5 days ago… so much for next day contacts

30 agosto 2021
Non scritta su invito
Logo di Nextdaycontacts

Risposta di Nextdaycontacts

Hi Jenny -

I am incredibly sorry about your recent experience. We pride ourselves on offering an effective and quick service, and clearly we did not meet our own expectations your recent order.

I'm not able to find your order on the backend of our system so that I can reach out personally, but I'd love to connect and make this right. If you can, please reach out to me at taylor@nextdaycontacts.com so that I can understand the situation further and find a solution that works for you.

I hope to hear from you soon!

Best,

Taylor

Valutata 1 stelle su 5

Not Next Day!!!!

Ordered Contacts On Thursday 8/26/2 At 8am. It is now 8/28 and still have not received my contacts. My son is down to his last pair. The mail does not come on Sunday So I'm guessing they will come on Monday? So it's Should be called Next Day Contacts Sometimes?

28 agosto 2021
Non scritta su invito
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Risposta di Nextdaycontacts

Hi John -

I firstly want to apologize for your recent experience with us. We fully understand how this is a large inconvenience and how frustrating it is to plan on your contacts arriving, to then finding they're delayed. While we always aim to ship all products with free overnight shipping, sometimes there are delays with UPS and USPS that are out of our control.

We value you as a customer and absolutely want to make this right. We'd be more than happy to chat further so that we can be sure that this does not happen again and, most importantly, that you continue to be a member of the NextDayContacts community. Please feel free to reach out to me at taylor@nextdaycontacts.com so that we can connect!

Best regards,

Taylor

NextDayContacts

Valutata 2 stelle su 5

Great with corresponding via text BUT…

UPDATE: They corrected the problem. Worked hard to get me another pair the next day. Great with corresponding via text BUT ordered on Friday and didn’t get them until after 6 on Monday, The box wasn’t sealed and was ripped open. Surprised they were still in the box.

24 agosto 2021
Non scritta su invito
Logo di Nextdaycontacts

Risposta di Nextdaycontacts

Hi Denise,

We truly apologize for any miscommunication or inconvenience. UPS does not deliver next day on the weekends, so orders placed and shipped on Friday are delivered on Monday. We are also very sorry about the damaged product - we pride ourselves on providing superior service and we clearly missed the mark.

We want to make this right. We will be sure to reach out via email so that we can chat further and figure out how we can help you as much as we can!

Best,

Taylor S.

NextDayContacts

Valutata 1 stelle su 5

Huge Disappointment

Spent extra money than normal here to get my contacts quick. Placed my order before the cutoff time to receive them next day with a decent margin. Also placed the order on a Wednesday because I know they don’t deliver on weekends. Got an update from UPS saying they’re delayed because NextDay Contacts didn’t get my order to them in time. Disappointing. And their customer service won’t answer me. I’ll stick to the place I ordered from before.

5 agosto 2021
Non scritta su invito
Logo di Nextdaycontacts

Risposta di Nextdaycontacts

Hi Laura

I’m Taylor, and I work at NextDayContacts; thank you for taking the time to write this review. I wanted to let you know how sorry we are for your contacts not being delivered on time. We pride ourselves on providing excellent experiences for our customers and we sincerely apologize that this service level was not met when you shopped with us.

We fully understand your frustration and when we spoke with you last week, we fully refunded your order and offered to send lenses to you on your trip. We want to be sure that we make this right for you.

We will be reaching out via email as well to connect, as we truly value your service and we would love for you to continue being a part of the NextDayContacts community.

Best,

Taylor S.

NextDayContacts

Valutata 5 stelle su 5

Excellent

Excellent! I live in California, US, contact lenses were shipped out of UK , arrived within a week. Fast shipping and product was in excellent condition. I'd definitely recommend and will order again. Also, the customer service is great, they always replied to my emails on a timely manner.

30 giugno 2021
Non scritta su invito
Valutata 5 stelle su 5

Super impressed with this company

Super impressed with this company. I used to order from another company but the whole process took too long. This experience was great and took 24 hours. So impressed!

2 marzo 2021
Non scritta su invito
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Risposta di Nextdaycontacts

Hey Jules,

We are super happy you had such a positive experience!

Thank You,
Daniel

Valutata 3 stelle su 5

Didn’t have my contacts

A bit misleading from my experience but I guess it depends on your prescription.

25 febbraio 2021
Non scritta su invito
Logo di Nextdaycontacts

Risposta di Nextdaycontacts

Hey Eric,

Thank you very much for your honest review. I do apologize for the back stock issues. We do our best to keep as many prescription parameters in stock as possible. It just so happened that our distribution center did not have these available for your prescription strength.

Thank you for understanding and giving us the opportunity to serve you. Hopefully in the future we will have the chance to give you a reason to give us a 5 star review. Feel free to connect with me if there is anything else we can do for you.

Thank You,
Daniel
Daniel@nextdaycontacts.com

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