NextRecensioni 

Wanted to order candles site will not let you purchase as a guest tried 3 times to log in gave up and purchased from another company. Never again will I order from next

Don’t order furniture if you live in Ireland!

Ordered some chairs (They were on offer on the UK site - but we don’t get the deals in Ireland)

3 weeks later I get a very specific email from the Next Home Team. They gave me a delivery date and stated the items could arrive between 7.30am and 6pm. I took the day off - no delivery. I was so annoyed, I contacted the chat help, they were totally useless. They told me that the courier makes contact to arrange delivery. I asked if this is the case why do they send out emails with delivery times dates on them? I think they just make stuff up as they go along. Awful experience! Still waiting for someone to tell me what’s going on, no issues taking the payment though!

Ordered an item package came but there’s item wasn’t in it after a long dispute with the customer service representative on live chat and showing them proof that the item came empty he agreed to refund me that was Monday this morning I got an email from the supervisor and he said that they won’t be giving me my refund even though I have proof of the item not in the package and proof that they said they’d refund me id avoid next at all cost terrible customer service

Horribly written return policy. The information is very conflicting and lacks clear guidance. It's quite inadequate that you're asked to pay for the return when you ship the items back and then you're being told that you will be charged another 7 Euros for the return itself. Disgusting service!

Excellent customer service

The girls went above and beyond today, in their Waterford store , Amy and her colleague ( didn't get her name sorry) saved the day for us 🙈as we have a wedding in two day and my husband of course left it till the last minute to sort a suit,but our luck was out in store ,but the girls searched for over an hr to find something in he's size for a full 2 piece,and finally got lucky , so we can't thank the girls enough for all their help ,we will see you tomorrow for collocation
Thanks girls 😊
Sue & John Howlett

Just dont order from Next, EVER

2 months later and 4 re-orders I just had to cancel the delivery. Their systems broken, look elsewhere

If I could give 0 I would. My second experience of ordering furniture where delivery was supposed to be 10 days or possibly up to 2-3 weeks to Ireland due to delays. 5 weeks on and I have to hound customer service to get a delivery date for two outstanding items which I’m now told will be another 2-3 weeks. They weren’t one bit apologetic. I paid €15 for delivery but yet they can be a month late delivering with zero communication and that’s not considered an issue. Absolutely appalling customer service and I wouldn’t recommend them to anyone.

Return policy used to be good now it's good for nothing.

I am a customer of Next for many years. I find their website fabulous, so user friendly with thousands of products to choose from. The clearance button is fantastic, I highly recommend everyone to use it as there are many bargains there. The staff in the Next store in Opera Lane Cork are fabulous especially Thilanka, Grace and Lisa. They deserve a special mention. The online customer service dept are also really good to deal with and handle queries so efficiently and professionally. I highly recommend Next! Long may it last ♥️

Horrible customer service, they are do not care and they do nor try to do anything better when they made a mistake. They are useless.

Loads to choose from online. Staff are always pleasant when you collect your items. Very easy to return if anything doesn’t suit.

Everything went DISGRACEFUL. This time last year my wife started to work for Next, then we spent over €400 just on Victoria secret PJ's, nightgown and body sprays and lotions. Then other stuff for our daughter and small nephews we bought Ted Baker tracksuits. My Christmas clothes were bought in next as was hers, alot of gifts were bought there too, then my mum passed away in January and suits for the grown ups and small grandsons were bought in next. In may her brother got married abroad and my wedding outfit was bought in next, my clothes for the whole week long holiday were bought in Next. Then in July they made a mistake and try say my wife was trying to rob a bottle of spray that cost a €10..!! First off she was looking and did take it off the shelf and was going to get some1 to take for it. But she end up serving the last customers in the store as it was after 9pm. She brought it up stairs and the bottle was STILL ALARMED, she couldn't see anyone and came bk down the stairs and as she was waiting down stairs her manager said u left your purse upstairs, she thought she had her purse under her arm, anyway when the bottle beeped she saw said it's me I was waiting for someone to take for it for me and u actually see her running back to put it back, still alarmed, if she was gonna rob it shywid of debugged it and tell nobody she wanted to buy it and was looking for someone to take for it for her. But shesuffers from epilepsy and before a seizure she does get all wired up and she's in retail since 16 nearly 30 years and NEVER has done anything like that ever.but they didn't care about anything they were wrong about as the week before they told her that her hours were gonna be cut as she wasn't permanent so they got wot they wanted and that was rid of a brilliant woman Oh and also they didn't listen to anything she had to say about her purse being left upstairs, she was making a point of human error and that she actually was convinced she had her purse under her arm but she didn't, she had her fone,box of brekkie bars and the bottle THAT WAS STILL ALARMED, but they didn't care about anything she had to say. But she was paid while she was suspended and after she got told in a meeting she'd be let go she got everything she was due, all her holiday money the lot, they KNOW she did NOTHING WRONG and were actually surprised when she went to her meeting, they thought she would not go but she told them all I did not do ANYTHING WRONG, NOTHING LEFT THIS STORE, SO REMEMBER THAT....They were trying to be nice to her after that. BUT NOTHING EVER LEFT THE STORE, SHE LEFT THE ALARM ON THE BOTTLE AS IT WAS NOT SOLD YET AND IF SHE DID WANT TO GET IT SHE JUST HAD TO PRESS 1 BUTTON TO DEBUG IT....1 BUTTON..... UNBELIEVABLE

I visited Next in Knocknacara last month and I need to thank Leona for her help and patience with me on picking an outfit . She is an asset our only Next branch in Galway so if you need help and excellent honest advice ask for her . Thank you Leona if only
We had more people like you 👌

Obviously seeing the other reviews now its my fault but usually most online businesses nowadays give a really good service. This excuse of a website on the other hand.

1. Two weeks still no order
2. Had to chase for a tracking number
3. Order confirmation email neither included order number or tracking number
4. Marks out of stock products as in stock on website
5. Customer service does not respond to emails
6. As a guest you get provided with a guest account number needed to track but no page to inser
7. If product not fit for dispatch then they do not notify you.

I found next excellent compared to other sites I have ordered from ,only recently I ordered and the delivery was given to the wrong house not their mistake but they refunded me immediately ,the item actually was given to me then by a neighbour and when I told them they said I could keep it as a gift,Also they return the money onto your card promptly , I have always had a difficult orders dealt with really well

I am still in shock about how AWFUL next direct service is, I advise not to use them. I ordered and paid for a pair of All Saints boots 2.5 weeks ago which were supposed to have been delivered after 4 days. They never arrived. Then they said there was a delay and they were working to get me the item as soon as possible, offering me false hope that I would receive it. Then they gave me no updates on when the item would arrive after this. I had to chase them down myself by phone and email (they didn't respond to my initial email) and they said because it was a sales item, it could take between 14-21 days – this was never communicated when I purchased the order assuring me the order would arrive in 3/4 days. They gave me no updates, I had to keep chasing, etc. Then low and behold today, they say the product is not available, a product which I had my heart set on and as I assumed would be delivered to me, I refrained from searching on other sites to order. They left it 2.5 weeks and took my money and I have no product. I am extremely disappointed and disgusted with their service. I highly advise not to use them as they don't seem to care about their customers. I can't purchase this item anymore from other sites as it is no longer available. I am extremely upset.

Paid around €2000 for a bed and mattress, was given a delivery date of 2 weeks from the order.

The day came and went with no delivery, contacted Next and they said that for Irish orders the delivery date isn't the delivery date, it will be within around 3 working days of the day they said it would be delivered (this isn't mentioned in their confirmation emails or on the phone or anything), they also said our order is with a 3rd party courier but they had no idea who had our order or when it will be delivered.

Fast forward a few days and we get a text from DHL saying they would be delivering our order.

Delivery driver pulls up and says he hasn't brought the mattress because it was ripped and stained and he didn't want to get the blame for it so he refused to transport it and for the bed frame, one of the three pieces was missing, so we only have 2/3 of the bed frame and can't even put that up.

What the hell is going on with this company, I don't understand how it can be so difficult to sell a bed and then deliver it? Never again.

Terrible company to deal with ‘lost’ my delivery twice reordered it spent 2 days waiting for the furniture and it never arrived. Every time I rang they had another excuse. It was lost, it wasn’t lost, it was going to be delivered it’s it not going to be delivered. I would not advise anyone to deal with them again, so frustrating and annoying. Ten phone calls later and still none the wiser.

I placed a very large order and a week later still waiting; emails stating one parcel sent to a different store would be received within 48 hours another email today 2 parcels redirected to a different store would receive them within 5 days and then received an email stating that because the items were onsale that's why they're late none of the items were on sale all full price I was given a date for September 23rd the latest only saw this after paying for my order now its going to be later again totally unacceptable tracking is another problem defenatley would not reccomend and won't be ordering again.