I have had Nexamp for several years, and am extremely happy by the service, including billing and customer service. Initially I was skeptical about the savings but they add up over time. Switchi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I canceled in May because I planned to sell my house. I received an email from NEXAMP stating I was responsible for production through June. I’m still getting charged for production in September. Almo... Leggi di più
L'azienda ha risposto
Outstanding communication both by email and text Personal contact by a person when first signed up how to read your bill And what to expect Additional follow up upon first billing, also 15% savings... Leggi di più
L'azienda ha risposto
Great program. It was offered via my electric utility and a great solution for us because we were not ready to get rooftop solar. Easy to sign up for, easy to use, saved us money and we were really... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Building the Future of Clean Energy
Community Solar with Nexamp: The Easiest Way to Tap into Clean Energy
Scritti dall'azienda
- Save on your electricity costs without installing rooftop panels
- We’re bringing clean energy to homeowners and communities everywhere, and helping them save on electricity costs* without installing rooftop solar panels. *Savings vary from state to state
No long term contracts, cancellation fees, or credit checks
Nexamp does not lock you into a long term contract or require any credit checks.
We believe in doing right by people and, well, the world. We’ll never lock you into an annual contract, never charge you any upfront fees, and never charge you to walk away—if you don’t like the service, you can cancel without penalty at any time.
Informazioni di contatto
101 Summer St. Floor 2, 02110, Boston, Stati Uniti
- (617) 431-1440
- nexamp.com
4,4
Eccellente
738 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Nexamp
Hi Michael, thank you for your review. Our team is working hard to complete your solar farm and start applying credits as soon as possible. We appreciate your patience and will continue to keep you updated. Thanks for joining the clean energy movement!
Steer clear of Nexamp!
It's a scam. You get a small electricity discount. They claim 15%. But you can never break free of them. We cancelled in February but they continue to charge and insist we received some benefit from them, even though we've been producing our own power since March. My next steps are the Attorney General and the Public Utility Commission.
#nexamp
29 giugno 2025
Non scritta su invito
Risposta di Nexamp
Hello Anna,
Thank you for your feedback. We're sorry to hear that your experience hasn’t met expectations, and we appreciate you taking the time to share your concerns. We hope the information below helps clarify your account and our program.
When you joined Nexamp, we reviewed your historical electricity usage to assign a share of one of our solar farms, sized to offset about 90% of your annual needs. Your share produces clean energy monthly, and your utility applies the corresponding solar energy credits to your electric bill. Nexamp then invoices you for those credits separately at a 15% discount, which is how you receive savings.
In Maine, community solar credits are based on solar production, not your specific usage. This means during summer months you may generate more credits than needed, and those excess credits are stored in a credit bank for future use. Our program is best suited for customers who don’t already generate their own electricity, and we always encourage customers to let us know about major usage changes so we can adjust or guide accordingly.
Please note that we processed your request in February, but per the Early Termination section of your agreement, cancellation through the utility can take up to 90 days. This means you may continue to receive solar credits — and corresponding invoices — through May. Additionally, Nexamp bills in arrears, after receiving confirmation from CMP that credits were applied. As a result, some invoices may arrive after your cancellation request, but they reflect credits already used to reduce your bill.
That said, we are committed to resolving your concerns and will be reaching out to review your account in detail. If you'd prefer, you’re also welcome to contact our Customer Experience team at 855-727-4636 or support@nexamp.com (Monday–Friday, 8:30 AM–6:00 PM EST). Thank you for the opportunity to clarify.
They seriously lack transparency
They seriously lack transparency! Their billing is deplorable if you chose to pay by check. They actually lost one of our checks.
And there customer service is less than adequate with foreign speaking personnel that are next to impossible to understand.
When we had enough and started the cancelation process, we were told it would take up to 3 months to complete. Now we are 3 or 4 months beyond the original 3 months, still being charged, though clearly we are paying in full to our electric provider CMP.
Everytime we have contacted them about this issue we are told something different than before and we still would be receiving one more bill before we would be canceled.
It is an absolute rip off!!!!! And the savings was minimal.
We will never recommend them to anyone!!!!
24 giugno 2025
Non scritta su invito
Risposta di Nexamp
Hello Susan,
Thank you for sharing your experience, and we’re sorry for the difficulties you’ve had.
Our community solar savings balance out over the year given that higher production in sunny months offsets winter lows. Because Nexamp invoices only after CMP confirms the credits on your electric bill, a brief delay between credits and our invoice is normal and ensures you pay only for verified credits at your guaranteed discount. If you cancel, CMP may take up to 90 days to remove the subscription, so credits—and matching Nexamp invoices—can continue during that window, as noted in the agreement and cancellation notice. You can review statements, set up autopay, or pay by phone or check through our customer portal, though mailed checks naturally take longer to post. We also want to note that every representative receives the same training, and we remain committed to clear, respectful service.
We unfortunately couldn’t locate an account under the name on this review. If you haven’t already, please email support@nexamp.com or call 855-727-4636 with your service address or account number so we can investigate and resolve the issue.
Thank you for the opportunity to help.
Risposta di Nexamp
Hi Jamie, thank you for the positive review! We’re glad you’re excited about the program. If you haven’t already, you should see your savings very soon as our team is working to make sure they reach you promptly. We appreciate your support and will be here if you need anything to maximize the program’s benefits.
My main thing is the reduction to my…
My main thing is the reduction to my electric bill.
13 giugno 2025
Risposta di Nexamp
Hi Sarah, thank you for the review! We’re thrilled you’re already seeing meaningful reductions on your electric bills. We appreciate your support and will continue to help you maximize your savings.
You keep one well informed
13 giugno 2025
Risposta di Nexamp
Hi Anne, thank you for the positive review. We’re glad our updates help you stay informed about your subscription, and we’ll keep the information coming so you can continue to get the most out of our program!
Risposta di Nexamp
Hello Dave, thank you for the positive review! Our team works hard to make enrollment simple, and we’re glad the process met your expectations. Welcome to the Nexamp community—we’re excited to have you with us!
Too soon to know.
12 giugno 2025
Risposta di Nexamp
Hi Theo, thank you for sharing your thoughts. We appreciate you joining our program and look forward to delivering benefits to you soon. Thank you for your patience; we’ll continue to support you every step of the way.
My experience is I never know what my…
My experience is I never know what my bill is going to be. We are on a fixed income, and we have to budget all our monthly expenditures. It is nice to know that my electric bill is lower but not knowing how much to budget is a problem.
18 giugno 2025
Risposta di Nexamp
Hi Ronald, thank you for sharing your feedback. We understand that budgeting on a fixed income is important. Solar production changes with the seasons, so your credit amount may rise or fall each month, but across the year the savings should balance out. Our team is here to review your account and adjust your credit allocation if needed so your bills feel more predictable. Please reach us Monday through Friday, 8:30 a.m. to 6:00 p.m. EST at 855-727-4636 or support@nexamp.com. Thank you for being a Nexamp subscriber.
Give it a chance
When l received the proposal to join this Solar farm program I was a little skeptical but then l read the entire information about it & I'm thrilled about it. My bill has already cone down $23. / mo. Try it. You won't be disappointed. Oh and I received my sign up bonus of $50 but am saving it for my son's & D-I-L's twin girls they're expecting in August!!!
12 giugno 2025
Risposta di Nexamp
Hello, thank you for your review. Our team works hard to ensure prospective customers feel informed and confident in our community solar program, and we’re so pleased to hear it has met your expectations. We look forward to continuing to help you maximize your savings and appreciate you being part of the Nexamp community!
I'm really enjoying saving on my…
I'm really enjoying saving on my electric bill but love the fact that it's saving with solar power.
31 maggio 2025
Risposta di Nexamp
Hi Tara, thank you for the kind review! We're thrilled to hear that you're enjoying the savings on your electricity bills and excited about the impact of solar energy. We truly appreciate your support and are grateful to have you as a valued Nexamp subscriber.
Ever since resigning and giving my new…
Ever since resigning and giving my new phone number I have been receiving a lot of robocalls and spam alert calls and random Bots. And I'm 90% sure this was the cause if I'm wrong I apologize.
28 maggio 2025
Risposta di Nexamp
Hello, thank you for your feedback and for being part of the Nexamp community. We’re sorry to hear about the robocalls and understand your concern. Please know that Nexamp takes customer data privacy very seriously. Enrolling in our program does not result in robocalls or third-party solicitations. We appreciate your understanding and are here to support you as you continue to benefit from community solar.
This was a simple decision for me…
This was a simple decision for me everything was done for me. Living in an apartment made this a no brainer. Now I have the both the satisfaction of being energy conscious and the ease of doing it and reaping the benefits. Great program!!!!!!
4 giugno 2025
Risposta di Nexamp
Hello Cat, thank you for your thoughtful review! Our community solar program is a great fit for apartment residents like you who want to enjoy the benefits of solar energy without rooftop panels. Your support for our mission is energizing, and we’ll continue working hard to ensure you get the most out of the program!
The price is great and I love using…
The price is great and I love using free energy and it’s clean
4 giugno 2025
Risposta di Nexamp
Hello, thank you for the positive review! We're glad to hear you're seeing savings through your community solar credits. We appreciate your support of Nexamp and your commitment to the clean energy revolution!
Easy to subscribe
Easy to subscribe, easy payment process. Clear billing.
(NatGrid bill is more difficult to track!) Oh well.
4 giugno 2025
Risposta di Nexamp
Hello Andrew, thank you for the positive review! We’re glad to hear that joining our community solar program was a smooth and easy experience. We appreciate your support and look forward to continuing to deliver savings and service that meet your expectations.
The process is not yet completed
3 giugno 2025
Risposta di Nexamp
Hello Joe, thank you for your review and for recently joining the Nexamp community! We're excited to have you on board and appreciate your support of local clean energy. Our team is working hard to ensure that your savings begin as soon as possible, and we’ll be in touch with updates along the way. Thank you again for your patience, and we’re glad to have you with us!
easy to use and open
31 maggio 2025
Risposta di Nexamp
Hello, thank you for your positive review! We’re glad to hear that you found the enrollment process simple and straightforward. Nexamp takes great pride in making clean energy accessible, and we’re thrilled to have you on board. We appreciate your support and look forward to continuing to serve you!
I'm still waiting for the $100 gift…
I'm still waiting for the $100 gift card for signing up and so is Matt Moon that referred us.
28 maggio 2025
Risposta di Nexamp
Hello Kenneth,
Thank you for your feedback and for being part of the Nexamp community. We’re sorry for any confusion—our records show that both your reward and the reward for the individual who referred you were sent. That said, we’ll follow up directly to confirm the details and ensure everything is resolved to your satisfaction. We appreciate your patience!
Risposta di Nexamp
Hello Tom, thank you for the 5-star review! We're glad our communications have helped you better understand the program and stay up to date on your account’s progress. We appreciate your support and look forward to continuing to bring you savings!
Very easy to understand and agree to.
25 maggio 2025
Risposta di Nexamp
Hello John, thank you for your positive review! Our team works hard to ensure customers receive clear and transparent information about our program, and we’re glad to hear your experience has met your expectations. We’ll continue to support you however we can moving forward.
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