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Newpay Recensioni 

209
TrustScore 3.5 su 5

3,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Leggi di più

Valutata 5 stelle su 5

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

These people are scum bag, screw you over tactics, I’m reporting to watchdog and ombudsman your disgusting tactics. Don’t ever have anything to do with this company

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di pagamento

Scritti dall'azienda

Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

209 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,7

Tutte le recensioni

(209)

47 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I love my NewPay account

I love my NewPay account

30 aprile 2024
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Risposta di Newpay

Hi Nick, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Valutata 5 stelle su 5

EXCELLENT SERVICE AND A EXCELLENT WAY…

EXCELLENT SERVICE AND A EXCELLENT WAY TO BUY THE ITEMS YOU REALY WANT BUT CANNOT AFORD TO PAY ALL IN ONE GO ALSO YOU ARE THE ONE IN CONTROLE OF YOUR SPENDING AND YOU CAN PICK THE OPTIONS THAT NEWPAY OFFER YOU AND REMEMBER ITS VERY HARD TO GET CARRYED AWAY SO IF YOU THIS YOU ARE GOING TO SPEND TO MUCH THE OTHER OPTION THAT NEWPAY OFFER IS YOU CAN ;PUT YOUR OWN SPENDING CARP ON YOUR NEWPAY ACCOUNT AS I SAY EXCELLENT SERVICE THANK YOU

24 aprile 2024
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Risposta di Newpay

Hi Paul, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Valutata 5 stelle su 5

Very helpful

Very helpful

16 aprile 2024
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Risposta di Newpay

Hello Jeff. Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us. Best, Audrey

Valutata 5 stelle su 5

Excellent service.app is so easy to use…

Excellent service.app is so easy to use and you always know where you stand

10 aprile 2024
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Risposta di Newpay

Hi,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

Valutata 5 stelle su 5

Happy…

From start to finish so simple and easy transaction

10 aprile 2024
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Risposta di Newpay

Hi Peter, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Valutata 5 stelle su 5

Easy to deal with

Easy to deal with

3 aprile 2024
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Risposta di Newpay

Hi Mr. Smith, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 Best, Elan

Valutata 5 stelle su 5

Excellent

Excellent! Really got me out a hole!

30 marzo 2024
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Risposta di Newpay

Hello Garry. Thanks for leaving a review. It's fantastic to hear that you've had a positive experience with us. Best, Audrey

Valutata 5 stelle su 5

Good company but limited amount of…

Good company but limited amount of stores you can use it in store list needs to be updated as half of the don’t take Newpay any more

27 marzo 2024
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Risposta di Newpay

Hi Everett,

Thank you for taking the time to leave us a review. We're excited to have you on board 😊

Best,

Stephanie.

Valutata 1 stelle su 5

Utter utter shambolic experience. DO NOT USE

Tried to apply finance but what an utter shambles the website/app is. You fill out the form and it take you back to the main screen. Fill it out again and you repeat as it doesn’t have any information to guide. Meanwhile emails are being sent to you saying you have applied for finance so multiple searches are being conducted when you actually haven’t done anything that to just move on to the next step. You use the link to one of the 5 emails that said you got pre approved. Follow the links takes you back to the main screen. Unless you have the website open before you click new open in a different tab then I’m convinced it will NOT work. I must of tried everything even tho it should of been so so simple. Now I must have atleast 5/6/7 searches on my credit file. Absolutely useless company. DO NOT USE. It’s literally rated 2.8 that’s horrendous ! And some of these 1 star reviews are this month !!! I’d give a -5 if I could.

21 marzo 2024
Non scritta su invito
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Risposta di Newpay

Hi Matthew, I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that you feel this has not been your experience in regard to this. Best, Elan

Valutata 4 stelle su 5

It a 4 star at the moment I have not…

It a 4 star at the moment I have not started paying yet that why its not a 5 yet but at the minute it's been good just waiting for goods to come and then my first payment is 3rd of May so we will see how that goes through then if OK it will be a 5☆ it's all good at the minute

16 marzo 2024
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Risposta di Newpay

Hi Michael, Thank you very much for the lovely review. 😊 Best, Elan

Valutata 5 stelle su 5

First time customer, so far can only say I'm pleased with the service

I'm a new customer & haven't been using the company for long, so far I can't find anything to criticises them with. I'm happy I was offered 6 months interest free to pay for my purchase & didn't have to pay the 1st installment straight away & after my purchase arrived, I only then received an email to download the app & then was given the choice when I was to pay my 1st installment. So far, very pleased.

13 marzo 2024
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Risposta di Newpay

Hi David,

Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊

Best,

Stephanie

Valutata 5 stelle su 5

Well I was approved very quickly for…

Well I was approved very quickly for the item that I couldn’t afford to pay for in one and struggled without it

13 marzo 2024
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Risposta di Newpay

Hi Angelika,

Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊

Best,

Stephanie.

Valutata 5 stelle su 5

Amazing and efficient

Amazing and efficient, I highly recommend

13 marzo 2024
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Risposta di Newpay

Thank you very much for the lovely review. We are happy to hear that you are enjoying our services 😊 Best, Elan

Valutata 1 stelle su 5

Terrible company

Terrible company. I received a notification saying the application had been approved then an email saying it was under review. At the same time I received a text saying I had to go back to the retailers site to complete however there was nothing to do when I went back into the site. After receiving this I did not hear a thing about whether it had been approved or not. I must add I have a very high credit score and don’t normally get rejected from finance.

3 marzo 2024
Non scritta su invito
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Risposta di Newpay

Hi Darrin,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will be happy to help. We hope to hear from you soon so that we can get this resolved for you.

Best,

Stephanie

Valutata 5 stelle su 5
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Risposta di Newpay

Hi Anthony, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.

Valutata 1 stelle su 5

BE AWARE, I MISSED PAYMENT WILL END ALL PROMOTION OFFER.

BE AWARE, I MISSED PAYMENT WILL END ALL PROMOTION OFFER.

I’ve had Newpay for about 2 years now, built up £1,000 over that period.

I’ve purchased 5 different items all totalling £500 and was paying £50 a month zero percent interest.

I thought I’d check the app to see how it’s been doing and to my surprise I had messages from Newpay telling me that I missed 1 payment and now my promotional offer has been cancelled on all of those items. I was given 48% interest rate. I didn’t receive an email and was oblivious that I was only paying the interest each month not the actual product I purchased. On my end I had plenty of money in my account and sent statements to prove this. They still said it was my fault so in that case I paid the full remaking balance and cancelled with them.

Please don’t waste your time.

31 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

You try to purchase an item

You try to purchase an item, it states you have been accepted for credit then when it comes to completing your purchase it states they have to review your application. You end up waiting for days only to be told that your application has been unsuccessful. What a massive faff for nothing. AVOID AVOID AVOID!!!!!!

20 febbraio 2024
Non scritta su invito
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Risposta di Newpay

Good Afternoon,

Unfortunately pre-approval does not guarantee acceptance. When checking eligibility online, we advise that this is not a guarantee of acceptance or an offer of credit, as an application would involve a credit check.

In addition, we could carry out fraud, identification, and other checks. I’m very sorry for any disappointment.


Many thanks,
Kenith

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