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Newentor Australia Recensioni 1167

TrustScore 4.5 su 5

4,3

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Everything was as promised. Delivered before advised. Quality is spot on and so comfortably perfect for a great night's sleep. We tossed out a 2 year old plush mattress, bought from a large bedding... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Mattress is good, glad I can sleep without my partners movement waking me up. Mattress is harder then I expected we did need to buy a mattress topper. What I didn't like was the delivery. It took... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Husband doesn't think it's particularly comfortable. Not much different to the previous mattress we thought lacked support and comfort. Mattress arrived , left at door. Extremely heavy for a small... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely love my Newentor pillow! The quality is excellent, incredibly comfortable, and it has made a huge difference to my sleep. It provides great support while still feeling soft and luxurious. I... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di materassi

Informazioni su Newentor Australia

Scritti dall'azienda

Newentor | Care for your sleep💙
📍Since 2018
📍Here we are in Australia
newentor.com.au
Studies have shown that physical health and comfortable sleep are inextricably linked. We make each of our products with love and science and without any harmful substances.
We're for everyone!
Just like our own experience, we make countless improvements to each product after experiencing it ourselves; that's why we make sure that each of our products can actually help everyone who has an uncomfortable night's sleep due to an improperly fitted mattress.
We're affordable
It's important to us that we help as many sleepers as possible. Our prices can be very favourable. At the same time, we offer Afterpay for those who want to benefit before they pay!
We're Committed
We are committed to caring for and helping every sleeper. We exist to help sleep and body pain improve.

Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Super prompt delivery

Super prompt delivery, great compact packaging, easy to open and assemble. The bed is sooo comfortable just excellent!

2 marzo 2026
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Risposta di Newentor Australia

We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!

Valutata 4 stelle su 5

Product rated well online

Product rated well online and received good reviews. As much as delivery was slightly delayed due to weather conditions in the east, updates were regular and delivery person was pleasant and helpful. External box was damaged, but fortunately didn't impact on the mattress.

2 marzo 2026
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Risposta di Newentor Australia

We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!

Valutata 5 stelle su 5

Reliable brand

Reliable brand, quick delivery and great quality.

27 febbraio 2026
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Risposta di Newentor Australia

We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!

Valutata 5 stelle su 5

This mattress is fantastic

This mattress is fantastic. As a nurse with a very bad back, I can sleep without pain for the first time in years.
Thank you!

27 febbraio 2026
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Risposta di Newentor Australia

Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!

Valutata 5 stelle su 5

The machine i s great

The machine i s great , a little noisy but not too bad it is easy to set up and operate , sorry about the length of time it took to reply but i have only recently needed to use it

15 settembre 2025
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Risposta di Newentor Australia

We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!

Valutata 5 stelle su 5

Easy to order mattress

Easy to order mattress. Arrived quickly in a box. Once opened, the mattress was substantial and provided medium to firm support. Both my husband and I both find it to be very comfortable and great value for money. We would purchase this mattress again.

23 febbraio 2026
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Risposta di Newentor Australia

Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!

Valutata 5 stelle su 5

Best decision ever made

I bought 2 Queens and a Single. All of them are Hybrid range mattresses. Best decision I ever made.

23 febbraio 2026
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Risposta di Newentor Australia

Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!

Valutata 2 stelle su 5

Top layer is too soft and mattress is…

Top layer is too soft and mattress is collapsing on edge when you sleeping on is or sitting on edge fills like very soft.
Disappointed compared to see reviews on a google.

20 febbraio 2026
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Risposta di Newentor Australia

Thank you for your feedback. We’re sorry the firmness and edge support didn’t meet your needs. If you have any further needs, please contact our team and we will jointly explore a more suitable solution. We are always ready to assist you!

Valutata 5 stelle su 5

Incredibly comfortable mattress

Incredibly comfortable mattress, I would recommend it to anyone. Great communication, quick delivery and an all-round awesome experience!

20 febbraio 2026
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Risposta di Newentor Australia

Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!

Valutata 1 stelle su 5

Foreign exchange transaction fee

I think that if foreign exchange transaction fees are likely to be added, it should be stated at the outset. I found that the transaction had that further fee and I was not aware it was going to be the case or at least if there was notice in fine print it was not obvious and it should be made clear and obvious at the time of transaction.

12 febbraio 2026
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Risposta di Newentor Australia

If you have been charged a foreign transaction fee, please contact our customer service at service@newentor.com.au and provide a screenshot of the extra charges. We are happy to refund these extra charges to ensure your satisfaction, even though they are not charged by us.

Valutata 5 stelle su 5

Best Matress I've ever had.

Despite the fact that the courier, decided to deliver it almost a week after expected. Newentor were amazing. The mattress is the best mattress I've ever had.

18 febbraio 2026
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Risposta di Newentor Australia

Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!

Valutata 2 stelle su 5

I’m very disappointed with my…

I’m very disappointed with my experience.

I ordered a Super King mattress, but before the order was shipped I contacted customer service through the live chat to change the size to a King. The representative confirmed that the change had been made, so I trusted that the correct item would be sent.

However, I still received the Super King size. The package remains unopened and in perfect condition because it is the wrong size for my space.

When I contacted customer support again, instead of helping to correct the mistake that was already confirmed before shipping, I was told that I would have to pay the return shipping costs. This is very frustrating because the size change was requested and confirmed by their team before the item was dispatched.

At this point, I’m still waiting for a fair solution. I simply want to exchange the mattress for the correct size (King) without being charged for a mistake that was not mine.

I hope the company reviews this situation and improves how they handle customer requests and confirmed changes before shipping.

18 febbraio 2026
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Risposta di Newentor Australia

We’re sorry to hear you’ve had this disappointing experience.
Please note that order changes (size, cancellation, etc.) are only confirmed and valid via official email or phone confirmation. Our online chat (including AI support) is for general inquiries only and cannot finalize order modifications.
We will review your case privately and respond to you via your registered email to resolve this fairly.
Thank you for your patience.

Valutata 4 stelle su 5

Prompt delivery of the mattress which…

Prompt delivery of the mattress which met all our expectations

18 febbraio 2026
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Risposta di Newentor Australia

We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!

Valutata 5 stelle su 5
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Risposta di Newentor Australia

We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!

Valutata 5 stelle su 5

Very comfortable!

Its a great mattress...

20 febbraio 2026
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Risposta di Newentor Australia

Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!

Valutata 5 stelle su 5

Smooth purchase, Fast delivery, Amazing comfort

From the start to finish, my experience has been outstanding.
The purchasing process was simple & stress free, clear communication and delivery was smooth & on time.
The mattress itself is fantastic, so comfortable, supportive and exactly what I was hoping for.
I'm very happy with the purchase and can recommend to anyone looking for quality & great service.

18 febbraio 2026
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Risposta di Newentor Australia

We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!

Valutata 5 stelle su 5

Just as good as the I paid $1100 for…

Just as good as the I paid $1100 for recently. Very comfortable. Would buy again.

18 febbraio 2026
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Risposta di Newentor Australia

We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!

Valutata 4 stelle su 5

Good comfort without replacing mattress

It was such a simple way to purchase a mattress topper.
Work out the dimensions for QS bed, click on the topper thickness 7 cm (this is important, I measured the depth seam of the fitted sheet) and press checkout; arrived in 4 days to rural Victoria.
Was purchased to comfort a pre-existing older mattress used by one of the kids when visiting, saved a lot from a new mattress cost.

18 febbraio 2026
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Risposta di Newentor Australia

We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!

Valutata 5 stelle su 5

Topper and pillows

Excellent product , very happy

12 febbraio 2026
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Risposta di Newentor Australia

We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!

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