Newedgeblinds Recensioni 

847
•
TrustScore 3.5 su 5

3,7

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Valutata 1 stelle su 5

Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4... Leggi di più

Valutata 5 stelle su 5

Bought some faux wood Venetian blinds. Quality is excellent, and customer service when I had a couple of queries was brilliant, replied very quickly and answered my questions helpfully. I was so pleas... Leggi di più

Valutata 5 stelle su 5

New Edge Blinds offered larger size blinds at a fair price. Unfortunately my order arrived damaged. The company were immediately helpful and sorted out a replacement very quickly. Dealing with them wa... Leggi di più

Valutata 5 stelle su 5

The customer service team were so good, they helped with extra instructions and continously offered more help. They even followed up a couple of weeks later to make sure I had been able to fit all th... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

847 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,7

Tutte le recensioni

(847)

184 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great product with exceptional prices

Great product with exceptional prices, received order within days, well packaged slight issue with the end curtain track contacted and the customer service was amazing new end track sent out arrived promptly the next along with extra replacement if needed. Definitely recommend this company there products are great

15 aprile 2026
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Risposta di Newedgeblinds

Hi Mary,

Thank you so much for your lovely review.

We are really pleased to hear you were happy with the product, price, packaging and service received.

We are also glad we could resolve the issue with the end track quickly for you.

Your recommendation means a lot to us.

Kind regards,

Valutata 5 stelle su 5

Arrived quickly

Arrived quickly, in perfect condition and is now in my window.

25 aprile 2026
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Risposta di Newedgeblinds

Hi Sophie,

Thank you so much for your lovely review.

We are really pleased to hear your order arrived quickly, in perfect condition, and is now fitted in your window.

We truly appreciate your kind feedback.

Kind regards,

Valutata 5 stelle su 5

Great customer service

We had an issue with a pole we bought but this was sorted out quickly & efficiently.
Great customer service, can’t fault it.
Would highly recommended purchasing from New Edge Blinds A*

25 aprile 2026
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Risposta di Newedgeblinds

Hi Vanessa,

Thank you so much for your lovely review.

We are really pleased to hear that we were able to resolve the issue quickly and efficiently for you.

Your recommendation means a lot to us, and we truly appreciate your kind feedback.

Kind regards

Valutata 5 stelle su 5

Customer Service…

Parts were missing from my blind package from Amazon. The customer service at New Edge were excellent and my missing parts were delivered in less than 48 hours. Great service from the Service Department

22 aprile 2026
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Risposta di Newedgeblinds

Hi Jim,

Thank you so much for your lovely review.

We are really pleased to hear our customer service team were able to get the missing parts sent out to you quickly.

We truly appreciate your kind feedback.

Kind regards,

Valutata 5 stelle su 5

Curtain Poles

We ordered 2 curtain poles via The Range and the quality is outstanding. Really pleased with our purchase. I did have to contact Customer Services over a minor issue but this was resolved promptly and efficiently. Great service, thank you.

15 aprile 2026
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Risposta di Newedgeblinds

Hi Mrs Kear,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the quality of the curtain poles and that our team resolved the minor issue promptly.

We truly appreciate your kind feedback and are glad you were pleased with your purchase.

Kind regards,

Valutata 5 stelle su 5

Roller Blinds

The exact size of items I wanted were in stock. They were despatched very quickly. Arrived well packed and in top condition. Price was excellent.

21 aprile 2026
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Risposta di Newedgeblinds

Hi John,

Thank you so much for your lovely review.

We are really pleased to hear you found the exact size you needed, and that your order arrived quickly, well packed and in top condition.

We truly appreciate your kind feedback.

Kind regards,

Valutata 5 stelle su 5

Really competitive prices

Really competitive prices, quality blinds and speedy delivery, perfect

17 aprile 2026
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Risposta di Newedgeblinds

Hi Shailes,

Thank you so much for your lovely review.

We are really pleased to hear you were happy with the price, quality and speedy delivery.

We truly appreciate your kind feedback.

Kind regards,

Valutata 5 stelle su 5

Just what we were looking for…

Was so easy to use website,we struggle getting blinds to fot our long window they made and delivered blind to exact size and minimal work was required,quality of product is very good and kept informed of delivery till I received it...

Spot on 5🌟

11 aprile 2026
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Risposta di Newedgeblinds

Hi Alan,

Thank you so much for your lovely review.

We are really pleased to hear you found the website easy to use and that the blind was made to the exact size you needed.

It is great to know you were happy with the quality, delivery updates and overall service.

We truly appreciate your kind feedback.

Kind regards,

Valutata 5 stelle su 5

Prompt resolution to a measurement misunderstanding

Due to a misunderstanding of the definition of the measurements, the blinds I received did not fit into my recess. However, upon contact, New Edge Blinds were nothing but helpful from the outset. Their communications were prompt and they were happy to help me resolve the situation. I cannot fault the service or the quality of the blinds and would highly recommend doing business with them.

11 aprile 2026
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Risposta di Newedgeblinds

Hi Michelle,

Thank you so much for your lovely review.

We are really pleased to hear that our team were able to help resolve the measurement misunderstanding promptly.

It is great to know you were happy with the service, communication and quality of the blinds.

Your recommendation means a lot to us.

Kind regards,

Valutata 4 stelle su 5

Excellent customer service

Excellent customer service. Ordered two Roman blind kits but they were damaged on delivery (inadequate packaging) which resulted in missing items. Contacted New Edge by email and got an immediate response and replacements parts sent. In addition follow up emails were sent to check if I had received the parts ok. I cannot give 5 stars due to the initial poor packaging.

17 aprile 2026
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Risposta di Newedgeblinds

Hi Deborah,
Thank you so much for your kind review.
We are really pleased to hear you were happy with our customer service and that the missing replacement parts were sent out quickly.
We are sorry again that the original packaging was not sufficient and that this caused damage in transit. We really appreciate your honest feedback, as it helps us improve.
Kind regards,

Valutata 4 stelle su 5

After a little blip on both sides

After a little blip on both sides
Customer services quickly dealt with my issue
Overall 4/5

4 aprile 2026
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Risposta di Newedgeblinds

Hi Sharon,

Thank you so much for your review.

We are pleased to hear our customer service team were able to deal with the issue quickly.

We really appreciate your understanding and your kind feedback.

Kind regards,

Valutata 1 stelle su 5

I ordered 3 blinds from this company…

I ordered 3 blinds from this company the courier broke them this was 2wks ago and still nowhere with them. Its all done by emails and they do not help your forever emailing them getting nowhere i wish i went to amazon id of got them next day but this company is the worst very poor so be aware ur loose not only your items ur money also your mind with this very silly company they could send them out again once they new but no i have to wait on my 3rd week next week. You cannot even call direct it goes to there people who say the same thing ill email them for you and guess what? They dont!!! So the anger you get with them is not worth the hassle now im waiting for a refund which they take from your bank quick but dont refund the same way.BEWARE ALL OF YOU.

23 marzo 2026
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Risposta di Newedgeblinds

Hi Colin,

We’re really sorry to read your feedback and understand how frustrating delays like this can be.

We’ve not been able to locate your order from the details provided and have previously requested further information so we can investigate this properly, but haven’t yet received a response.

We always aim to respond within 1 working day and resolve issues as quickly as possible, including arranging replacements or refunds where appropriate.

Please contact us directly with your order details so we can look into this and get it resolved for you as a priority.

Kind regards,

Valutata 1 stelle su 5

1 star is a bit generous

1 star is a bit generous! I ordered 2x bay window kits from Debenhams selling on behalf of NewEdgeBlinds. Waited over a week for the delivery to arrive it turned up in a large bag of poles with some fragile tape wrapped around it attached to another smaller bag of the components. Contacting Debenhams as the middle man was a pain as I was constantly reiterating to a different rep the same thing and at first NewEdgeBlinds said they'd send out the missing parts, I paid someone to start putting it up as we have a lot of house work renovation going on and wanted to do as much as I could with the parts I could, a week passed and then was told they don't stock the parts separately so need to send it back! So I would have to go out of my way to drop it to a B&Q at my own travel cost. I told them this wasn't possible as half of it was on the wall! Eventually after I suggested a partial refund for all the missing parts (so basically a full set £76, plus all of the curtain rings for both as they sent the wrong type) they offered me 10% of my order! You get 10% off for signing up to websites for your first order, not losing half your order. Absolute joke this has been nearly 2 months of back and forth, and at the end of it all I'm gonna get is £15.20 and a load of scrap metal that'll go in the bin. £152 in their pocket, stay well away.

22 febbraio 2026
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Risposta di Newedgeblinds

Hi,

We’re really sorry to read your feedback and understand how frustrating this experience must have been.

This is the first time we’ve been made aware of the full details of these concerns, and we have since reached out directly to try and resolve this for you, but haven’t yet received a response.

We absolutely want to review this properly and reach a fair resolution. Please contact us with your order details so we can prioritise this and put things right.

Kind regards,

Valutata 4 stelle su 5

Good service

I had to order a replacement as I made a mistake with the measurements and they sent it very quickly. They have been quick to help and respond and have checked with the status of the replacement. Very happy with the service. I had to arrange the return so thats the only reason for not giving 5 stars.

14 marzo 2026
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Risposta di Newedgeblinds

Hi,

Thank you for your kind feedback.

We’re really pleased to hear you were happy with the service and that the replacement was sent out quickly.

We appreciate your understanding regarding the return process, and we’re always looking at ways to improve this where possible.

If you ever need anything in the future, we’re always here to help.

Kind regards,

Valutata 5 stelle su 5

Received my curtain rail in very good condition and timewise…

Received my curtain rail in very good time as I required a 3 metre length I ordered 2x2mt lengths and cut half a mt of each so that the join was in middle and I did not use the connecting piece as I drilled new holes at the end of each piece so it is a nice snug fit I am well pleased at the moment although I have not hung the curtains yet the slider are working smoothly price was good also.

20 marzo 2026
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Risposta di Newedgeblinds

Hi,

Thank you so much for your detailed feedback.

We’re really pleased to hear everything arrived in good condition and on time, and that the track is working smoothly.

It sounds like you’ve done a great job with the installation as well — that’s a clever way to achieve a clean central join.

We hope everything goes just as smoothly when you hang the curtains, but if you need anything at all, we’re always here to help.

Thanks again for your support!

Kind regards,

Valutata 5 stelle su 5

Can’t recommend New edge blinds enough

Can’t recommend New edge blinds enough. They send out samples prior to ordering some replacement blinds. They were packaged well and dispatched within two days. A pleasure to deal with. Will be using them again in the future.

5 aprile 2026
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Risposta di Newedgeblinds

Hi,

Thank you very much for your kind feedback.

We’re delighted to hear you were happy with the samples, packaging, and delivery speed. It’s great to know you found the whole process smooth and straightforward.

We really appreciate your support and look forward to assisting you again in the future.

Kind regards,

Valutata 1 stelle su 5

ABSOLUTELY SHOCKING SERVICE !!!!!

DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT A LOT OF STRESS AND HASSLE !!!!! I ordered 2 x Bath mat sets in the colour AQUA and received 2 x sets in the colour BLUE !!!!! I rang New Edge Blinds to let them know, the person answering the phone can never solve the problem, they tell you to email, you then have to wait up to 24 hours for a reply ! The reply I got was “Aqua is a colour of blue, and that’s why you received Blue “ If I’d wanted blue I would have ordered blue ! After over a week of emails and phone calls, they said I could return them for a refund, but I was then expected to pay for the return !!!! It was their fault they sent the wrong item, why should the customer have to pay for the item to go back !!!! Absolutely shocking service ! I WOULD NEVER EVER ORDER FROM THIS COMPANY AGAIN , THEY HAVE TO BE THE WORST COMPANY I HAVE EVER DEALT WITH.

16 marzo 2026
Non scritta su invito
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Risposta di Newedgeblinds

Hi,

We’re very sorry to read your feedback and understand how frustrating this experience must have been.

This is certainly not the level of service we aim to provide. We have reached out to you directly to review this in full and resolve the matter, however we have not yet received a response.

We would genuinely like the opportunity to put this right for you, so please contact us with your details and we will prioritise this and work towards a fair resolution.

Kind regards,

Valutata 5 stelle su 5

Very pleased with the service and…

Very pleased with the service and product.
Well recommend.

25 marzo 2026
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Risposta di Newedgeblinds

Hi,

Thank you very much for your kind feedback.

We’re really pleased to hear you’re happy with both the service and the product, and we truly appreciate your recommendation.

If you need anything further in the future, we’ll be happy to help.

Kind regards,

Valutata 5 stelle su 5

Great company to shop with

Great company to shop with. Very speedy shipping, excellent selection of window treatments and hassle free ordering process. Would definitely shop again. Thank you

25 marzo 2026
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Risposta di Newedgeblinds

Hi,

Thank you very much for your kind feedback.

We’re delighted to hear you were happy with the speed of delivery, product range, and ordering process. It’s great to know you had a smooth experience with us.

We really appreciate your support and look forward to serving you again in the future.

Kind regards,

Valutata 5 stelle su 5

Blackout curtains

I ordered curtains for my son’s birthday and they were the perfect colour and an excellent quality and value for money. Exactly as described and pictured and a shade of colour that was very hard to come by.
Their customer service was also fantastic.
A very happy customer.

27 marzo 2026
Non scritta su invito
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Risposta di Newedgeblinds

Hi,

Thank you very much for your wonderful feedback.

We’re delighted to hear the curtains were the perfect colour and quality, especially for such an important occasion. It’s great to know they matched your expectations and were just what you were looking for.

We’re also very pleased to hear you were happy with the customer service.

Thank you again for your support, and we hope to assist you again in the future.

Kind regards,

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