Newblinds.co.uk Recensioni 2268

TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

The blind wasn't correctly assembled when it arrived (missing one screw). There were NO instructions. The blind hadn't been paired with the remote control, nor limits set. The wrong adaptor was sent w... Leggi di più

Valutata 5 stelle su 5

I bought an aluminium chain insect screen. Can't fault the design or the manufacturing. But I would have been glad if Newblinds had told me how heavy it was (6 kg) and that mounting brackets were hig... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Newblinds.co.uk offer a variety of blinds, shutters, roman blinds and, crucially for me, insect screens. I had really struggled to find a decent supplier for insect screens in the UK, and these on... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered 3 mains powered electric blinds from New Blinds.com. We went with the new blinds own motor(not the somfry) and it works very well, quiet and adjustable. It is compatable with our own home a... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per finestre

Scritti dall'azienda

The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!

Newblinds.co.uk - Blinds and Fly Screens

Scritti dall'azienda

Customer Service
Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.

Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

2K recensioni

5 stelle
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Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Valutata 2 stelle su 5

Order for blind and flyscreen placed on…

Order for blind and flyscreen placed on 22nd August. Flyscre5was delivered promptly.
3 weeks later the blind has still not been dispatched.

12 settembre 2025
Logo di Newblinds.co.uk

Risposta di Newblinds.co.uk

Hello Stephen,

Thank you for your review.

The fly screen was advertised on a lead time of 2-3 working days, hence this arrived quickly.

The other product was advertised at 12-15 working days, which is up to 3 weeks, which is why this blind took longer. It has been dispatched today.

Taking into account weekends and bank holidays, Monday will be the 15th working day. So your blind will be delivered within the quoted lead time.

I hope this clarifies matters for you. I will contact you directly by email with the tracking information. And if you have any further questions, you can reply to me directly.

Best wishes,
Tim Pendleton
Managing Director.

Valutata 5 stelle su 5

Fly free zone!

Everything was as promised. Notified 2 days before delivery and on the day of delivery with options for not being home. They allow us to leave French doors open and not be bothered by flies. Allows you to see out and sort of finishes the doors. Good quality.

5 settembre 2025
Valutata 3 stelle su 5

Great product

Great product. But what a knightmare getting it !! First of all it seems all the staff either left or went on holiday for the summer, there busiest time, we were informed of this delay, fare enough, we all need a holiday. First they sent the wrong size blind , 400mm to long and after checking, not my mistake. Then they sent the correct width blind, which was great but no side runners, so I had to contact them again to send them . This whole process took two months . Then the company specify that their goods can't be left at your front door, which you kind of understand but if you're at work all day you miss the delivery's, ( they only do three) so you have to do the 30 minite drive to the package centre, so yes I had to do this three times , In total three hours of driving .
Do I need more blinds , yes , Will I be ordering from them , No .
The only plus point is the lady answering the emails , she is very prompt and helpful.
Shame

22 luglio 2025
Valutata 1 stelle su 5

Extremely disappointing experience - wish I’d gone elsewhere

I ordered three custom blinds and a remote from NewBlinds.co.uk and have had a very poor experience from start to finish.

The website promised delivery in 3–4 working days, but the blinds took weeks to arrive with no dispatch confirmation and multiple emails required just to get a basic update. When they did arrive, the blinds were incorrectly sized (despite me providing accurate recess measurements), making them unusable for the intended windows. On top of that, the quality was disappointing – frayed fabric edges and uneven cuts.

To make matters worse, I also ordered a remote over a month ago, and despite chasing several times, I’ve still not received it. No tracking information has ever been provided and communication has been very slow throughout.

I really wanted to support a smaller business, but this whole process has been frustrating, time-consuming and disappointing. I’ve had to try and repurpose some of the blinds elsewhere in the house just to salvage something from the order. No resolution was offered apart from ordering more blinds at a discounted rate.

Based on my experience, I can’t recommend this company and wouldn’t use them again.

1 settembre 2025
Non scritta su invito
Logo di Newblinds.co.uk

Risposta di Newblinds.co.uk

Hello Chris,

Thanks for your review.

I'm disappointed to receive this feedback for a number of reasons.

I acknowledge that the blinds were late in arriving and we were in communication about this with you.

The blinds were advertised with 3-4 working day delivery and were dispatched on the 6th working day. One of the boxes was then misrouted by DX and arrived later than the other.

I understand that delivery was later than promised and I apologise. My team assisted as best as they could with the DX issues.

Once the blinds had been delivered, we received your emails regarding the sizes and quality issues.

We asked to collect the blinds so that they could be checked for size and amended/remade if required.

However, you proposed keeping them and repurposing them.

You also suggested that this being the case, we could offer a discount on further blinds.

Your review is misleading because it implies that we refused to address the issue that you raised, and this is not the case at all.

In relation to the handset, I can see the factory dispatched the item to you, but it wasn't received. They have dispatched a second one to you by royal mail and my colleague Anna will send you the tracking information.

As mentioned above, we'd be happy to check and resolve any issues with the blinds. This offer is still open. But I would like to emphasise that you declined this solution in the first instance.

I will make contact with you directly to assess the best way forwards.

Best wishes
Tim Pendleton
Managing Director.

Valutata 5 stelle su 5

Excellent

Albeit some miscommunication regarding delivery date which was resolved efficiently & expediently, everything went smoothly, we received everything we ordered which was of good quality, fit perfectly and works superbly. excellent service.

7 agosto 2025
Valutata 5 stelle su 5

Blinds look great

Blinds look great. Took a little longer than expected to arrive but that may be because they didn't have all the info they needed for sizing. I would use this company again.

21 agosto 2025
Valutata 5 stelle su 5

Window Fly Screen

I ordered a fly screen recently for my bedroom window the quality is excellent and great price to. It was really easy to install. Would highly recommend. Will be purcashing again. Thank you.

28 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Poor follow-up servive

We have used this company many times, so decided to use them again for a blind on our high up, diffcult to access window on the stairs/landing. With some emailing back and forth we worked out to get a blind with a longer chain so we could operate the blind from the stairs. (we didn't want a remote operated blind as this would also be difficult to manage). The order was placed and paid on 03/07. By end of July still no blind. I had to chase them at least 3 times via email as I got no response on the phone. We then received the blind on 08/08 and the longer chain had not been delivered. As of today - 27/08, still no chain has been received. I have emailed them 4 times, left phone messages. I have been told that the factory is actioning this, but still no chain which makes the blind useless. Blind looks great and is good quality, but the follow up process is so frustrating that I don't think I'll order anything else from this company.

27 agosto 2025
Non scritta su invito
Logo di Newblinds.co.uk

Risposta di Newblinds.co.uk

Hello Kirsten and Patrick,

Thank you for your feedback. It's much appreciated. I do understand and share your frustration.

I have had a look through the correspondence and can see that you had some discussions with myself and Gemma prior to placing your order about the best control method and appropriate (legally compliant) chain length.

I can assure you that despite the blind being delivered late, the instruction regarding the longer chain was passed to and acknowledged by the fabricator.

Upon notification that the chain length had not been manufactured correctly, a new side winder was sent and posted personally by their factory manager.

We have asked for another one to be sent by tracked delivery and the factory manager has confirmed back to Anna that this will happen.

I am going to follow up with him myself now and will ask for tracking details that we can send to you also.

I'm so sorry for the initial delay and that for some reason the replacement side winder has not made it to you.

I'll contact you directly by email also.

Best wishes
Tim Pendleton
Managing Director

Valutata 1 stelle su 5

Failure to deliver order

I placed an order and attempted to contact them when they did not arrive. You CANNOT speak to anyone and the phone message directs you to e-mail. Very suspicious that there is no way of telephone contact. Very poor and blinds have still not arrive after received a message to say the date they would be dispatched, be very aware of this company.

27 agosto 2025
Non scritta su invito
Logo di Newblinds.co.uk

Risposta di Newblinds.co.uk

Hello Kevin,

Thank you for the review.

Please accept my apologies that your blinds have been delayed. We have some issues at the moment with staffing, which have delayed our production process on some products.

I can see that you have been in contact with our customer services team who have provided updates when requested by email.

I understand you have once been given a dispatch date and this has passed. My colleagues have been in contact with the factory again today who have confirmed that the order will be dispatched tomorrow.

All of our customer services team work from home currently. They have variable internet speed and background noise especially in the school holidays. As such, during busy summer periods especially, we do ask customers to email for the most prompt response from our team.

I will email you directly regarding your order also.

Please accept my apologies again for the delay.

Best wishes
Tim Pendleton
Managing Director.

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