TalkTalk Recensioni 

Talktalk what a load of rubbish, they disconnected internet 10 days ago and they still haven't reconnected me despite website messages and phone calls with customer services. They promise but don't keep them.

I have had no wifi in my home for now 4 days. Ive repeatedly contacted talk talk & was told an enginer would come to my property. Apparently they came yesterday or the day before i then recieved information of a time they would call in as the problem was down to themselves. I waited in from 1pm until 6pm the supposed timescale. Nobody came. No contact nothing.
Ive now been told i will get more details of somebody calling.
This is really shoddy service & im very dissapointed. I have took it further now & will be speaking to a manager about this really unprofessional service

I have never experienced such a scam criminal company. Please don’t make the mistake I made and sign up with them. Absolute scammers and taking money even when arrangements have ended and the box has been sent back. Please don’t go with this network provider. I will be telling as many people as I possibly can. Shocking appalling customer service

terrible there making it impossible for me to end my account even though my contract has ended when you call and agent there in India and hang up I REALLY would not recommend them to anyone had nothing but trouble discusting customer service happy to take your money and leave you with no internet

Lied about my contract length when I set it up. I was pressured to sign it quickly so I stupidly didn't check. The customer services are really difficult to deal with. Almost any reason for your call you say to the automated assistant makes it hand up the call and send you a link to the website where you can't actually always deal with what you need. They don't respond to emails. The customer services agents send you in circles through different departments to avoid managing your issue. They're rude. There's articles saying the agents have been leaving fake reviews about their services and I believe that since I've had to contact them so many times and don't think I ever had a good experience so I can't understand how so many other customers could of. Talktalk have repeatedly over charged me. They also refused to tell me how much I would be charged after my contract would end. They were then difficult about me ending my contract too. I ended up being stuck in a conversation with a woman repeatedly asking me if I was sure I wanted to switch then putting me on hold to talk to a manager about what deals they could offer me and then making me listen to the same list of contracts that were worse than what I said I was switching to over and over. Then managing the switch took somewhere between 5-10 phone calls

My experience today with TalkTalk was appalling. My husband reported our internet/landline had stopped working previous evening and despite doing all the tests it still didn't work. They advised engineer would come between 13.00 and 18.00 hours. Nobody arrived so did the chat bot thing again to be told engineer visit cancelled (would have been nice to be told as stayed in whole afternoon even putting off collecting Grandson from school) and would have to wait 24 hours for it to be rectified. Not holding out much hope. Absolutely useless is putting it mildly. How nice it would be to speak with a person.

If I could give TalkTalk even less than one star I would! I have been trying to deal with a bereaved account - all I wanted to do was to pay the bill. TalkTalk Customer Service (there's a misnomer!) have been truly disgraceful. I spoke with their so called 'Bereavement Team' and was told to pay through their 'MYACCOUNT' system, tried but as I don't have access to the account of the bereaved person I couldn't pay. I then received a letter threatening a £12.50 admin charge, if payment wasn't made. I tried emailing their 'heretohelp' email - they didn't bother to reply. Every attempt to ring and speak to a human I have been met with the automated request for the phone number of the deceased person, which I don't have, so can get no further. I then tried the online chat service and explained all of above, gave full details of the deceased person, asked if they could ring me so I could speak to someone and was advised that they can only phone the account holder - which they will have a job doing as they are six foot under and have been for the last month! Was then given the Automated Payment Line - and guess what?! When I rang it, it required the telephone number that I don't have. Honestly avoid this bunch at all cost. I have had to deal with multiple other companies over the last few weeks, everyone of which has been empathetic and helpful but this lot are an absolute joke, it would be laughable if it wasn't so disgusting. What a way to deal with bereaved people who just want to pay a bill. TalkTalkare truly appalling.

I can't understand the negative reviews of Talk Talk, I've been with them since they took over Tiscali uk and have always had a great service, When I've been in contact with customer services they have always been professional and polite and always given me great deals, I can't honestly remember ever having a problem with outages of service or loss of signal, Excellent service at a good price, I for one have no reservations about recommending Talk Talk as your Internet provider.

Customer service experience is so incredibly terrible I'm in awe of how they are even still in business. Do not sign up with these people. Prices look appealing initially but the experience is so bad.

Lost my phone connection poor responce from them they keep saying engerneer is on his way to the exchange it has been 5days without service the engerneer must be coming from china thinking of leaving

I hope you like talking to the ombudsman, because you'll need to to cancel your internet after they don't answer the phone, and ignore your letters.
Scum.

I can confirm that after several complaints and trust pilot reviews, that today, I recceived both email and telephone conversation, that the issues have now
been resolved. I spoke to very helpful young man. One issue
is still under review, but am now confident it will be resolved

Talk talk were reliable, Not any more !!!
contract renewal costs have gone up and also set to rise again in March that is an equivalent £5.00on a £25.00 bill approximately a 20% increase yearly , no wonder we have inflation. for a small business this is too much....greedy and rude have just spoken to an operative who was more than unhelpful ...renewal process is longwinded..designed to protect them and not us I am now out of contract and planning to leave as I couldn't complete over the phone without an email confirming the contract from them ...which didn't arrive! ..just goes to show how good the broadband is !

I'm sorry to be emailing you, however after numerous attempts to rectify these issues with staff from talktalk I'm reaching out to you.

unemployed with mental health, anxiety, depression and ptsd the last few days have been awful, Firstly im not very good at budgeting and sometimes i forget to pay my bills, one was yours and i made a promise to pay on the 10th £85 and with anxiety I paid around 1.30 am when i got up (as i was late due to being disconnected and alexia did not work).

After 2 hours on the chat I was eventually re-connected with no explanation. I gave up in the end.

Next on the 11th a direct debit of £85 was taken from my account as a double payment. I was not happy as that was the last remaining funds to get me by. Again I was on the chat for another 2-3 hours trying to explain that the £85 was all I had. I was pretty much told I had to wait 3 days for authorisation and 7 days for it to land in my bank account. I tried to explain my predicament and the advisor Orlie still did not understand.

This morning I have had problems with my connection where i have to keep on disconnecting the eero and connecting again for speed to improve.

All in all everything that has gone on has stretched me to my limit with no money to go shopping etc. please see attached my balance on my bank accounts.

I will not be renewing my contract with you and looking to go to EE.

Mike Greenwood

Talktalk, the most shocking customer services ever! I explained the problem and told I need to be put through to a different team, explain again and they pass you on to yet someone else. Spent days just being passed around and around with no resolution - be warned don’t waste your time on Talktalk, this seems to be their normal practice.

Today I cancelled my TalkTalk contract. I am in sheltered accommodation as I'm disabled & I needed a phone line for the red button system which has now been changed. So I dont need the line anymore. I spoke to a young man with the name Kee. He was kind, polite & patient. I don't always make calls easy as my hearing isn't the best & i can often ramble & waffle or confuse what I'm saying. He would repeat anything I was a little confused about & allowed me time to understand what he was trying to convey. It was one of the easiest calls I've made to a company which meant I was calm & relaxed. I am grateful for his assistance & patience.

We purchased the sky stream, Netflix package on black Friday. We are unable to get it set up due to poor service from our router.I have spoken to talk talk in their Call centre in Mumbai. To request a new router and on each occasion they had cut me off.their customer service stinks

I was sold a 500 mbps Full Fibre Broadband package by Talk Talk on 01.10.24, in the full knowledge that I planned to use my existing 1900 mbps Netgear Nighthawk Router, not the provided Eero Mesh WiFi Router, and that was the basis of the agreement and I proceeded with the contract with full disclosure on my part. The Sales operative, Alexandra, was very happy to sign me up on that basis, without any issues. The service was made active by BT Openreach on 15.10.24, which is clearly a very competent Company, although the Bandwidth was not yet set correctly. I queried this with Talk Talk today, 17.10.24 and they told me that they cannot provide any support if I use 3rd party equipment (i.e. a router). Ok, I said, you need to inform your sales team of this fact, who are happy to sell a service when you are using your own router. I asked for a complaint to be raised (reference CMP-769052), but I am unsure what they actually wrote in it. I have now chosen to move to another, more reliable provider, and the Talk Talk arrangement has been cancelled after just 2 days (I had opted for Talk Talk TV and NOW TV but never used them as I wanted to ensure my Broadband was right first - sadly that was not the case). So, just a note if you are considering using Talk Talk for Broadband, if you are thinking of using your own Router, which (like mine) may be considerably better to suit your personal needs, compared to the one supplied by Talk Talk, you need to think Twice. I am sure that the base full fibre broadband service provided (the BT Openreach backbone) is highly reliable, however the front end retailer can sometimes dilute this. It's worth noting that unlike Talk Talk, BT Openreach and EE/BT Broadband have no issues with you using your own Router connected either directly to the Optical Network Termination (ONT), or via the provided equipment. It makes absolutely no difference to the broadband service delivered as Fibre to the Premises (FTTP). Please take that into account when doing your research and making your decision on full fibre broadband providers.

A very poor internet company don't go there they lie about the Internet being fibre when it's cable and charge what they like and when ending the contract be careful when joining TalkTalk check other 1s out first I will never go with theses again to greedy and rip people of stay clear from this company TalkTalk. OK. 👍☠️👍

Raised a complaint about my broadband dropping out of connection. Talk Talk organised 10 separate times they were to phone me regarding my complaint but never called me. I had to continue trying to follow up on these calls but got nothing in way of a solution. Finally someone calls me and tells me, ‘sorry, we can’t offer you any compensation for the way you’ve been treated or for your broadband dropping out, even though we refused to contact you 10 separate times.’ I’ve had to constantly contact Talk Talk just to cancel my broadband which they still charged me to do after how they treated me. The single worst customer service I have ever received by any company by an absolute country mile. Truly shambolic company, took 0 responsibility for anything. If I could rate lower I would. DO NOT bother going with Talk Talk they are the most useless company on this planet.