Netlen Recensioni 

Server went down, IP changed, ALL data gone - and support won't explain why

SUMMARY:
- Our server suddenly went completely offline with no warning.
- Support changed the IP twice. When we got back in, ALL our data was gone.
- We told them our password had stopped working. They ignored it.
- They never clearly answered whether our VM was reinstalled or whether our disk
still exists. They just told us backups are our responsibility.
- If your server matters to you, avoid Netlen.

WHAT HAPPENED, IN DETAIL:

31 October 2026, about 03:22 UTC: our server suddenly went completely offline.
It could not be reached from any of the countries we tested, including the UK,
the Netherlands and Iran. We received no warning.

Later that day: support told us the IP had been changed to a new address. The
server still did not work, so they changed it again to a second new address.

After the IP changes: our root password and SSH key no longer worked, both over
SSH and in the VNC console, and the SSH host key was different from our original
server's key. We told support that our password no longer worked. They ignored it.

Support's first answer: "there is no reset situation applied by our side" and no
reset was shown in their history.

What we found: all we did was reset the root password, because the old one no
longer worked. Once we got in, everything was gone: software, configuration,
databases, all of it. The system's login history started at 04:37 UTC, about an
hour after the outage began. Our only disk on the VM held none of our data.

What we asked: was our VM reinstalled or moved? Does our previous disk still
exist? Can we get access to it?

Support's answer: they do not take backups, data is the customer's responsibility,
and "we do not make any interventions". There was no answer to whether our disk
exists and no explanation of what happened.

OUR ADVICE:

Keeping our own backups was our job, and we accept that. But a server going down,
getting new IPs and coming back empty is something a host should investigate, not
shrug off.

If you use Netlen, keep off-site backups every day and have another provider ready.
We would not trust them with anything important.

I used many other vps and hosting service websites but netlen have better prices, it supports crypto, it gives you gifts weekly, I haven't tried support team for now I don't have any comment on that because the UI and UX are fine that even noobs like me understand what's going on. Price is the best because this website is the only one I found that they give even the small and mini vps ( I mean by price ) for new noob vibe coders to run their projects ( that's what I'm doing btw )

The bonuses and cash backs are a real life saver for self host like me

very good services and very good price . Thansk Netlen

the speeds tend to drop throughout the day and its not stable

Good pricing, fast and streamlined payment process via Crypto, unlimited VPS network traffic, etc.

Good value and solid performance
​I've been using VPS for a while now. The pricing is fair and the stability has been quite good so far.
​Payment is smooth and easy, and the control panel is advanced with plenty of useful features

good quality services with reasonable price

good price and service

Fast enough and pretty cheap. Bonus: You can pay with crypto

çok iyi hizmetleri var bence harika biryer

So Crazy Cheep Service, the ability to pay monthly without raising their prices like other VPS providers do if you won't pay annually. and the server itself, worked fine

Very good Hosting. Fast and user friendly.

Everything is perfect,
+ services quality
+ support (speed and answer)
Perfect🫶😊
I can just say, it's good shop..

Its great by any means
Different options for payment
Easy control panel
Great support
And fast and secure servers