Allen was professional, patient, carefully explained technical jargon so that I could clearly outline the requirements to a third party, as neither of us understood what was needed. Very helpful, si... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Allen was professional, patient, carefully explained technical jargon so that I could clearly outline the requirements to a third party, as neither of us understood what was needed. Very helpful, si... Leggi di più
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I had a great experience with Allen during my recent interaction. She explained everything clearly and thoroughly, making the process easy to understand. Allen was calm, highly knowledgeable, and in... Leggi di più
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My experience today over the phone to Allan was awesome. Best over the phone service ive had with Nectr. Allan was very helpful and I now am in a more suitable plan which is awesome. Allen made this p... Leggi di più
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I have called you well over 15 times in the last 3 weeks, I have only been able to speak to someone twice. The system you installed for Nick scali in WA has a fault. Instead of actually looking... Leggi di più
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Scritti dall'azienda
Nectr is an award winning Australian energy company backed by one of the global leaders in renewable energy solutions – Hanwha Energy. We're 100% committed to investing in a clean energy future so that future generations can enjoy this planet.
Nectr offers cheaper and cleaner electricity plans, 100% Carbon Neutral certified products, GreenPower plans and Solar + Battery for all your energy needs.
If you'd like to learn more, you can click our links below, or message us at hello@nectr.com.au. Alternatively, we're available from 9am-5pm weekdays on 1300 111 211.
Northpoint Tower, 100 Miller Street, 2060, North Sydney, Australia
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I had quite a few questions and they were answered so that I understood completely. I spoke to 5 members of staff (I had to phone back a few times.) and all were courteous, understanding, and respectful at all times.
Ronald was super helpful and understanding while I went through some challenges with my previous provider. Thank you Ronald.
We had an adjustment made to our bill because of a meter reading that was incorrect and this was done immediately for this months bill. It was a prompt response when I emailed and the changes were made instantly. Thank you for being easy to communicate with and straight forward.
It was good to talk to an operator without any delays or being placed on hold for a lengthy period of time like other major companies do to you.
Cheers Nectr so far so good was with AGL lovin Nectr atm. I sent an email which Ronald answerred promptly and responded muchly appreciated many thanks.
Cheers
David
Great service - great price! Great choice of options for electricity! Nectr is the BEST!
My experience with Nectr has been very helpful and I can recommend their service to everyone.
The person who I spoke to was really helpful and assisted with everything I asked about.
Amazing services and great rates! Nectr cut our quarterly bill by 1/3 and if not for the place we're moving in doesn't support Nectr, we would 100% keep using their service. :(
Great service. Very helpful advice and easy to make changes to my plan over the phone.
Great service, just the waiting time to get hold of someone did take awhile - also I am not sure if my email got to your CEO who mentioned he would reply
Also not sure if you dealt with Origin to close my account, I rang Origin and they were also vague.
Juliet Tan
Nectr Customer Service is the Best No Cap!! They are always easy going and friendly PLUS they help. Awesome work
I spoke with Ronald regarding an email I had received and he was able to check on our account and get everything resolved. Ronald was professional and friendly on the phone and very easy to speak to
It is very quick to reach out to someone to help at Nectr, less than 1 minute waiting on the phone, and someone very courteous to help me with a practical easy solution.
I’ve hit a Boulder so to speak my vehicle was taken along with my wallet and keycards I explained to nectar and I am
Glad you guys understand me I will pay my. Ills. Just wasn’t sure when at this stage I will have a new card hopefully this next two weeks please accept my apologies for not letting you know. Immediately if you require police report I have it the car is in Townsville the car wasn’t found in one piece so I imagine it was burned out with my car so I am happy to oblige my bill on the time within a week or so regards Allan I really do appreciate your kind staff and the manner for which we spoke was not at all demanding pushy or intimidating in any way I truly am please we hooked up with nectar ya ha to all staff in the team of your company. Regards Allan Chorusch
Have been a customer now for about 9 months and have always found the staff very helpful, polite and able to assist in my queries.
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