I had to contact customer service about a problem my 77 yr old sister in law was having with her landline and Internet connection. The family couldn't contact her and she is a vunerable person.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Can not rate this compay enough and customer service is fantastic. Left an email to say my internet had gone off ........no fault of thirs id plugged the cables into the wrong port 🤦♀️. Promptly rec... Leggi di più
Moving to new residence and transferring our Neatley Wifi. Thank you so much to Chloe from Neatley for helping us to reconfigure our router. Her knowledge and expertise were absolutely brilliant in gu... Leggi di più
I had just moved into my first place and despite it taking roughly about 5/6 weeks for the wifi to be fitted due to some technical errors. The staff at neatley were very friendly and very helpful. The... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Broadband and communication provider
Informazioni di contatto
Southmoor Industrial House, M23 9XD, Manchester, Regno Unito
- 03300539114
- support@neatley.co.uk
- neatley.co.uk
4,5
Eccellente
87 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Neatly, the communication company that communicates
Neatly, a communication company that communicates, really helpful staff, they do what the say they will and keep you informed of what's going on. A lot of issues are out with there control, as they have to deal with Openreach.
Great prices and great customer service, highly recommended, a breath of fresh air in an industry where customer service is generally lacking.
15 giugno 2021
Non scritta su invito
Chloe was amazing
Chloe was amazing ! Called she was on it right away had already foreseen the problem & started fixing it ! Thank you so much !!!
10 giugno 2021
Non scritta su invito
Recommended to me by a friend
Recommended to me by a friend, service was excellent, signup simple, good BB speed
13 aprile 2021
Non scritta su invito
This is a scam
This is a scam
This company started my contract without letting me know, literally, no email or contract from them and when I wanted to cancel my service they said they will charge me £350 cancelation fee.
You can not complain to anyone as there is only one person working there and he changes his name every day.
if you have any issues with them I recommend you submit a complaint to an Alternative Dispute Resolution (ADR) scheme and they will lead you.
The company's real name is ( WORKAIR LIMITED)
13 aprile 2021
Non scritta su invito
Risposta di Neatley
Dear Mr Franka
Thank you for the feedback, every review helps us to evaluate our systems and processes. We are extremely disappointed to learn about your experience and we will endeavour to complete a full investigation into the service you received. Every call is recorded, and the advisor must follow a verification script which should have alerted you to the cancellation fees. Please can you send me an email at support@neatley.co.uk or give me a call on 03300 539 114 so we can try to resolve things and bring the matter to a close. Best regards, Colm – Team Neatley
This is an awlful service provider
This is an awlful service provider. My son is working from home and the WiFi keeps switching off constantly. He is actually now starting to loose money. The same person always answers the phone,James,and is not helpful at all. I seriously would not recommend this company to literally ANYONE. SHOCKING.... TERRIBLE SERVICE
23 febbraio 2021
Non scritta su invito
Risposta di Neatley
Dear Ms Green
We are disappointed that you have not experienced the fantastic service that Neatley normally provides. We are currently waiting for the engineers’ report following the most recent visit to your property so we can continue our enquires. Once we are aware of any issues we will be in touch, in the meantime please feel free to send me an email at support@neatley.co.uk or give me a call on 03300 539 114 to discuss further. Best regards, Colm – Team Neatley
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