Thank you so much, Shaun from the Stoke store was incredible, asked us what we were looking for and the 1st one was perfect, we did look at others (plenty of products to choose from that fit what we n... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Had a great experience at NCF Living with Shaun@Stoke being patient and detailing us about the sofas and dining furniture we needed. Glad we found something that suits my house to make it a home. Than... Leggi di più
L'azienda ha risposto
Dean at Hanley store was extremely helpful and knowledgeable. His knowledge on the furniture was exceptional. Dean, helped my parents and did them a great deal. Thank you we will be back!
L'azienda ha risposto
We have popped in to NCF just to look at cream sofas for my mum and Shaun at Stoke was absolutely brilliant, he was understanding, friendly and very patient. My mum bought a sofa, chair and footstool... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Negozio di mobili per camere da letto
- Accessori per mobili
- Negozio di arredamento da giardino
- Negozio di arredamenti per salotti
- Negozio di materassi
Informazioni su NCF LIVING - Stoke
Scritti dall'azienda
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Scritti dall'azienda
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Informazioni di contatto
Octagon Retail Park, Eturia Road, ST1 5RR, Stoke-on-Trent, Regno Unito
- 0121 356 5698
4,5
Eccellente
578 recensioni
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Shaun at stoke was very helpful and…
Shaun at stoke was very helpful and helped us find the perfect sofa for our family. Highly recommend.
19 maggio 2026
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Risposta di NCF LIVING - Stoke
We wish your family all the best with your new sofa, Rebecca!
Many thanks,
NCF Living, Marketing Team
Azra at Stoke was brilliant and very…
Azra at Stoke was brilliant and very professional
18 maggio 2026
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Risposta di NCF LIVING - Stoke
That's very kind of you to say, Maxine.
Many thanks,
NCF Living, Marketing Team
Risposta di NCF LIVING - Stoke
We're thrilled to hear that, Mr Smith!
Many thanks,
NCF Living, Marketing Team
Beth at Stoke was helpful with showing…
Beth at Stoke was helpful with showing us some swivel accent chairs
18 maggio 2026
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Risposta di NCF LIVING - Stoke
We're pleased that Beth made your visit enjoyable, Paul.
Many thanks,
NCF Living, Marketing Team
Dean at Stoke was brilliant when we…
Dean at Stoke was brilliant when we were looking for an our new sofa. This is our second purchase from NCF and the team are very helpful, knowledgable and not pushy whatsoever
18 maggio 2026
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Risposta di NCF LIVING - Stoke
We're grateful for your continued support, Alison! Thank you for your kind words.
Many thanks,
NCF Living, Marketing Team
Beth at stoke was excellent
Beth at stoke was excellent! Really helpful, friendly and polite!
17 maggio 2026
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Risposta di NCF LIVING - Stoke
That's very kind of you to say, Jack.
Many thanks,
NCF Living, Marketing Team
Great help and service
Great help and service originally in store.
I had originally mentioned I need 6 chairs but the item I had purchased chairs only came in sets of 4 and I woikd need to purchase 8 which would not fit in my house. So I settled for 4. I was told in store the chairs and table can be bought together or separately.
I had returned to store within 24 hours as I had sourced 6 chairs that were appropriate and wanted to cancel just the chairs. Store did advise there may be an admin fee but could be waivered as I returned so soon and had not scheduled delivery yet. Ultimately the choice was up to head office at businsss discretion but my reasons had been noted.
Once head office contacted me I was also suddenly told “ There is also the requirement to spend the same price or higher as the original value of the order. As the table on its own is £399.00 and the package was £699.00 you would need to find something else to spend the £300.00 on.”
This effectively leaves me stuck to purchase something with ncf where nothing else was appropriate for me or I would have to pay a lot more for separate chairs I did not really like where they were sold separately.
I was not told this in store nor is it noted on the invoice so I feel misleaded into a sale. I was also told the chairs and table can be purchased separately but I chose to purchase together at the time as I had to settle for 4 chairs. Now head office is telling me this is a package deals which is not that I also raised in store.
Ncf need to be more transparent with sales and emphasise consequences when making a sale as I am now stuck with something even if I were to pay an admin fee. I should be able to cancel a product with or without admin fee but not be stuck to purchase another item from ncf. There is no point in a cancellation otherwise.
Extremely disappointed and will not be buying from ncf again.
16 maggio 2026
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Risposta di NCF LIVING - Stoke
Hello Jasmin, thank you for taking the time to write a review of your experience.
We'd like to firstly apologise for the frustration caused by this ordeal, as it is never our intention for customers to feel misled by any means. All relevant information regarding amendments or cancellations are available in our terms and conditions and our staff are more than happy to answer any queries prior to purchasing.
Unfortunately as the amendment would have been made on a different day to the purchase, an admin fee would apply in the situation. We do offer our genuine apologies for any and all inconvenience caused here, and will ensure that your feedback is raised with the relevant teams for improvement going forward.
Many thanks,
NCF Living, Marketing Team
GO SEE SHAUN AT NCF STOKE
We have popped in to NCF just to look at cream sofas for my mum and Shaun at Stoke was absolutely brilliant, he was understanding, friendly and very patient. My mum bought a sofa, chair and footstool with absolutely no pressure at all. Highly recommend to go see Shaun........THANK YOU!!!!!
16 maggio 2026
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Risposta di NCF LIVING - Stoke
We wish your mum all the best with her new sofa, chair and footstool, Kendrick! Thank you for the feedback.
Many thanks,
NCF Living, Marketing Team
Dean at stoke really helpful
Dean at stoke really helpful. Great service.
16 maggio 2026
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Risposta di NCF LIVING - Stoke
Thank you for the excellent feedback, Paul.
Many thanks,
NCF Living, Marketing Team
Ordered settee and chair delivered on…
Ordered settee and chair delivered on the 24th March 2026 ans when checked over half of the lights were not working. Contacted customer service and sent photos as requested straight away and still not got any answers as to when this is going to be sorted. I would not buy from them again poor after sales even when you buy the extended warranty. All there care about is a sale and not what happens after. Customer service never get back to you. Been in the store to be told they will update us and still no call,just passed from one person to another.
24 marzo 2026
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Risposta di NCF LIVING - Stoke
Hello David, thank you for bringing this to our attention.
We're extremely sorry to hear about this fault with your sofa, as we aim to provide quality goods and services to all of our customers. It is also never our intention for customers to feel as though their concerns are going unheard. As such, we advise that if you struggle to receive a response for a time exceeding three working days, you can contact our marketing team via direct message on Instagram or Facebook where we will be more than happy to chase internally for you.
Your patience is greatly appreciated and we thank you for your time and honest feedback.
Many thanks,
NCF Living, Marketing Team
Great service
Shaun was really helpful at the Hanley Stoke-on-Trent store. New sofas purchased with ease
10 maggio 2026
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Risposta di NCF LIVING - Stoke
We're grateful for the kind feedback about your purchase, Emma.
Many thanks,
NCF Living, Marketing Team
Dean gave us great customer service.
10 maggio 2026
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Risposta di NCF LIVING - Stoke
We're grateful for the charming feedback, Mark.
Many thanks,
NCF Living, Marketing Team
The experience when taking my mother…
The experience when taking my mother shopping for a new sofa and easy chair was second to none, the service and help we received from Beth at Stoke was absolutely fantastic, she is a credit to the company.
10 maggio 2026
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Risposta di NCF LIVING - Stoke
We'll make sure that Beth receives this wonderful feedback, Darren!
Many thanks,
NCF Living, Marketing Team
Azra at stoke was very informative and…
Azra at stoke was very informative and very professional
9 maggio 2026
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Risposta di NCF LIVING - Stoke
That's exactly what we like to hear, Michael.
Many thanks,
NCF Living, Marketing Team
Dean at stoke
Dean at stoke. Very friendly and helpful lovely customer service thank you
9 maggio 2026
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Risposta di NCF LIVING - Stoke
You're more than welcome, Angela - thank you for the feedback.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke was amazing really…
Azra at Stoke was amazing really supportive from the start help us find what we need and have us the best advice for what we needed
9 maggio 2026
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Risposta di NCF LIVING - Stoke
We're glad that Azra provided such excellent service during your time with us, Grace.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke was very helpful and very…
Azra at Stoke was very helpful and very informative, also very friendly.
8 maggio 2026
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Risposta di NCF LIVING - Stoke
That's very kind of you to say, Patricia.
Many thanks,
NCF Living, Marketing Team
Azra at stoke really good service…
Azra at stoke really good service completely out order which was difficult to do but with deans help we got there.
7 maggio 2026
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Risposta di NCF LIVING - Stoke
We're pleased to hear that our staff provided excellent assistance during your visit, Rachel.
Many thanks,
NCF Living, Marketing Team
Beth at the Stoke branch was really…
Beth at the Stoke branch was really helpful knowledgeable on products and gave great advice. Great choice and customer service
4 maggio 2026
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Risposta di NCF LIVING - Stoke
It's delightful to hear this, Samantha!
Many thanks,
NCF Living, Marketing Team
Azra at stoke was very friendly and…
Azra at stoke was very friendly and helpful, made my purchase easy.
4 maggio 2026
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Risposta di NCF LIVING - Stoke
We're grateful for the feedback, Tracey - we'll be sure to pass the compliments on to Azra.
Many thanks,
NCF Living, Marketing Team
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