NBN Australia Recensioni 56

I recently moved into my own apartment in Australia and was completely new to the NBN process. I was told that, prior to my move-in, someone would contact me to help set up both my Wi-Fi and electricity providers. This did happen, and I was informed that I would need to purchase my own modem, which seemed simple enough.

I went to JB Hi-Fi, where the staff member I dealt with was incredibly helpful. He sold me a Wi-Fi modem, checked to ensure my apartment had an NBN box, and made sure I was getting the right modem. All seemed well.

However, when Monday arrived (I moved in on Saturday and was told my internet would be ready by Monday), I plugged in my modem, connected it to the NBN box, and nothing worked. After three days and multiple phone calls with Optus, I was finally informed that there was an issue with the NBN box itself.

Now, after three days without internet, the earliest a technician can come to resolve the issue is next Thursday, meaning I’ll be without Wi-Fi for at least another six working days. To make matters worse, I’ve been working from home using my iPhone’s 5G hotspot, which is now my only option to stay connected for the next week. I’ll also be without internet over the weekend.

As I’ve read through other reviews, it’s become clear that NBN’s outdated technology is causing problems for countless households across Australia. I’m beyond frustrated and appalled by the situation. If I could rate this experience with zero stars, I would. This is simply not acceptable. It’s time for NBN to either update their technology or reconsider their whole approach. It's incredibly costly to rely on 5G for extended periods, and the time wasted calling Optus for updates on an issue outside of my control is maddening.

The entire experience has been nothing short of dreadful—horrific customer service and an unacceptable level of inconvenience. This needs to be fixed immediately.

NBN is an absolute rubbish service, unreliable, drop outs list goes on. They advertise on tv how great they are but they aren’t great. Phone at home has be out for 5 days, tpg still can’t fix it. Waste of money, broadband was much more efficient and reliable.

For a month and a half of 2025 I made complaints of no or very lack of internet to Kogan my provider. No power on NBN box and green & orange lights are still flashing. Supposedly they contacted NBN. I had no reply back from either. I was also told to change my modem which I did. As there is no direct number for NBN ?? I logged a fault job. My reply back from NBN it would take up to 20 days to look at the pit number 5. That's it...still internet falls in and out..no change. Wouldn't recommend neither company. Disgraceful, as long as they get your money they don't care.

If I could give NBN zero stars, I would. Their service is an absolute joke, riddled with outages, excuses, and a total lack of accountability. I was left without internet for an entire week due to a storm, forced to pay out of pocket for portable WiFi, and when I dared to seek compensation, I was met with a pathetic response full of corporate deflection.

NBN hides behind its "wholesale provider" status like a coward, refusing to take responsibility for its own failures while everyday Australians suffer from an overpriced, unreliable, and fragile network. Meanwhile, countries with far harsher weather conditions manage to maintain resilient infrastructure—so what’s NBN’s excuse? Decades of mismanagement? A complete lack of investment in redundancies? Sheer incompetence?

To top it off, their so-called customer support is a disgrace. Calls mysteriously drop, and getting a straight answer is like pulling teeth. It’s clear NBN is more interested in passing the buck than actually fixing its broken system. The fact that they refuse to offer compensation for their own failures only adds insult to injury.

If you have ANY alternative to using NBN, take it. Avoid this unreliable mess at all costs. NBN is the epitome of everything wrong with Australian telecommunications—over promising, under delivering, and making excuses every step of the way.
Shame on you, NBN.

41 days still no internet 🛜 😒 clowns running a circus over here.
Finally had a call from a case manager who sounded defeated but not surprised working for a circus like this, said he needs another week to get this sorted. Lets see what happens next Monday.

Terrible contractor, leaving a whole in my driveway and an above ground cable which an animal has been caught in.

Have been experiencing issues with my speeds for months. Contacted Telstra numerous times to resolve and got nowhere. Happened upon an NBN community info session advertised online and went along. Found it helpful and understand my issue was with my ISP.

My insalation on NBN FTTP box was installed by Matt and Josh who works for NBN on 27th August in Reedy Creek they did a fantastic job.My home been 2 storey house. Got the cable threw the wall to the second floor. Great job guys.

Those People who work for NBN have zero Common Sense, because when a customer explains to them that an estate with around 1200 homes are all eligible for FTTP, apart from 1, common sense would usually predict that someone within NBNs Eastern States Offices has made a Cock Up, given that 1 home has been overlooked, especially when that home owner had their own NBN Contractors check and confirm that they could actually upgrade to exactly the same as the other 1200 homes, but nope NBNs answer was to make a song and dance about the word Cock Up, they saw this as a swear word, but a Cock Up is when there has been a stupid oversight, nbn has made several Cock ups over the years the roll-out was slow and terrible and as I've aged I hate dealing with companies or people that have NO COMMON SENSE

My experience with NBN has been very bad and I wish I had never changed from copper to fibre. I had copper which was fine, in fact having done many zoom meetings on 26Mbs I never once froze or dropped out. Since I got 100Mbs on the fibre, zoom meetings are a pain, as I constantly drop out and freeze. The fibre is too sensitive and prone to this. I wish that I had never let go of the copper connection as it is so stable. It has also been totally inconvenient losing my landline phone from the central area of the house too. The NBN modem can only be connected at a certain point in your house at the front, so the landline has to be at front of house, which is really annoying. If I had the money to waste, I would immediately cancel NBN and get back my old copper connection.

Taxpayers spent billions and ended up with a third-rate service—it needs resets constantly, wet weather kills it in our street, 3rd-world speeds, and entitlement worse than the banks. Support from my service provider is good, but they can’t fix the underlying condition of the network. It's a real disgrace.

This review site is so unfair ! Why can`t we give NBN zero stars ? I'm not sure ^#* even exist as I have been waiting nearly EIGHT months, yes I did say 8 months for connection. I have emailed 2 complaints BUT their complaints web page just happened to be 'down' and non functional on both my complaint attempts.. Their automated text message machine has now literally spewed out dozens of "Our technician is on their way, so be home from 1 - 5pm". ..( Yep, I'm still waiting)...
I really think that ^#* as an overall business is either a pathetic joke or a Nigerian scam (or both) or it's a rather very $ expensive figment of some former prime minister's imagination. During my 8 months waiting, a 'technician' has actually turned up 3 times and stood there with his hands in his pockets, mumbled an excuse, then left. Simple as that ! Just exit stage left and disappear off the face of the earth (maybe went back to Nigeria ) Oh, I forgot to mention that he did tell me on two of the visits to "just do the job yourself" ! The 3rd visit he actually said " I'll send the boys to connect "..but that was 3 weeks ago..

A fibre to the house upgrade left me with no proper internet for 3 days. Mobile backup only. It has been an unbelievable saga of masterful incompetence and lies by omission. Free upgrade offer? don't be tempted.

I found out a few weeks ago NBN did not activate my NBN service at their end although the ISP told me they did theirs. They will send the technician onsite for troubleshooting this week and they will attempt to try the remote activation again. What happens?

"NBN CO's Fiber Fiasco: A Comedic Tale of Invisible Boxes and Vanishing Technicians"

NBN CO's Fiber to the Premises saga is less about getting connected and more about mastering the art of patience with a side of slapstick comedy. Our journey started with the hope of joining the 21st century, but quickly turned into a three-month-long sitcom without a laugh track.

Appointment times became a mythical concept, where "1pm to 5pm" meant "Let's see how quickly we can cancel." Not once, not twice, but three times they left us hanging, perfecting the art of the last-minute cancellation. The few times technicians graced us with their presence, they either forgot their equipment or ran away at the first sign of non-existent rain.

Then came the plot twist: the invisible outside box. Claimed to be installed while we were "out," it must have been crafted from the finest air, visible only to NBN CO's eyes. When technicians finally acknowledged its absence, they installed an inside device that, surprise, doesn't connect us to anything. It's modern art, really.

As we wait for another chapter in this endless saga, one can't help but wonder: will it be alien technology next, or perhaps a magical internet connection will just appear?

NBN CO has turned a simple task into a comedy of errors, showcasing an unparalleled talent for inefficiency and ghosting. If you're after a reliable internet service, look elsewhere. But if you enjoy invisible installations and scheduling roulette, NBN CO is your go-to.

Didn’t turn up, no communication. Just a text to say they were arriving and a text to say the job was complete. All lies.

NBN were contacted by me about a cable hanging low from a pole after storm damage.I was contacted within an hour and a temporary fix was done.Now today they have sent a technician for a permanent fix and we (locals) are very appreciative of the ongoing contact from case manager (Priyanka) and the work completed today and other times of n the past to do with this storm damage.Personally also the nbn is great for my landline and internet.cheers

NBN is a good service. I am somewhat happy with it and I have no issues with their reliability and hasn't failed me during COVID times. BUT NBN cannot claim in their own website that they can provide and support speeds up to 1000/50 Mbps speed for an address in their website and any reseller website if they don't have the infrastructure to push that speed out to the residential address. In Wantirna (VIC), NBN has claimed that they provide up to 1000/50 speed in all the address searches in my property and all other properties in few other streets in their own website and in reseller website and I understand all about the typical evening speed. I signed up on a reseller website for the 1000/50 speed and I do not get more than 520 / 40 speed anytime of the day or night. So please do not claim that you can provide 1000/50 If you cannot keep up the promise.

Absolutely disgraceful. Tenant had NBN installed without consulting me. NBN should have safe guard measures in place requiring consent of landlords. They Installed the NBN by drilling through my timber window frame at the front of my home. Contacted their complaints department and told the contractor is no longer working for them so nothing they can do about it. I can have it moved at a cost but they are not responsible for the damage caused!

Would strongly encourage people not to utilise this service!

Service just abruptly stopped working, NBN dither around testing the NDT for weeks with no resolution in sight and have thus far refused to send out a technician. In the meantime I’m expected to continue paying for a service they’re not providing. Awesome business model.