Natural Therapy Pages Recensioni 

200
TrustScore 2.5 su 5

2,4

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Valutata 1 stelle su 5

Booking system is atrocious. Response time is atrocious. Gave up in the end, as it shouldn't be so hard to receive a response to a simple query.

Valutata 5 stelle su 5

It helped me narrow the field so I would only approach people who were likely to be the practitioner I was looking for.

Valutata 2 stelle su 5

I found very few referrals in 10 years. More clients came through word of mouth from clients. The cost for website every year never covered the clientele referral, so through the cost of living crisis... Leggi di più

Valutata 1 stelle su 5

I am a counsellor, and it is difficult to update details on this site and another thing is that no one really knows about this site so that clients can contact me. I will not be renewing when the cont... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di software
  2. Centro spa

Informazioni fornite da varie fonti esterne

With 15,000+ Natural Health Professionals across 120 specialisations, Natural Therapy Pages is the #1 natural health and wellness site in Australia


Informazioni di contatto

2,4

Scarso

TrustScore 2.5 su 5

200 recensioni

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2,4

Tutte le recensioni

(200)

17 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Can’t unsubscribe easily

Because you don’t give an easy unsubscribe.

2 maggio 2022
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Risposta di Natural Therapy Pages

Thanks for reaching us. We appreciate the feedback that you've provided. We're sorry for any inconvenience this has caused you.

Please email us with your contact information at support@ntpages.com.au so that we can verify and review your listing.

Valutata 1 stelle su 5

One of the worst companies I’ve ever…

One of the worst companies I’ve ever dealt with…

The sales rep with the initials HC, HC couldn’t be bothered returning my calls as a new client, I had to chase her. After several calls I received a response.

Then when I finally got the premium package, nothing works properly the platform is full of bugs and I was in constant communication with the support team to get things fixed.

Over time I noticed other features weren’t working, and when I asked support about this they said it was perfectly normal and they had to switch the features I requested on. A very strange response when I bought the premium package that was supposed to have everything included…

Overall, the company is full of dishonest people who are peddling a premium price for a poor platform. Avoid this platform, the amount of time you waste on it is more than you earn from it…

17 aprile 2022
Non scritta su invito
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Risposta di Natural Therapy Pages

Thank you for leaving a review, we're really sorry to hear that you weren't happy with your experience. If you could please send us an email to support@ntpages.com.au with the details of the errors or concern so that we can further investigate.

Valutata 5 stelle su 5

I felt very comfortable with Michele…

I felt very comfortable with Michele who took the time to explain so much. She's an amazing woman.
Thank you

7 aprile 2022
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Risposta di Natural Therapy Pages

Thanks for the great feedback, Anastasia. We're happy to know that you were able to find a reliable therapist on our site.

Valutata 1 stelle su 5
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Risposta di Natural Therapy Pages

Hi, Thanks for sharing your feedback. We apologise for any inconvenience this has caused. Please send us a message to support@ntpages.com.au with your details (eg. email, name) for us to further check.

Valutata 5 stelle su 5

Found exactly what service I was…

Found exactly what service I was looking for and in local area.

3 marzo 2022
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Risposta di Natural Therapy Pages

Thanks for the good feedback, Rhonda. We're happy that we're able to help you find the service you're looking for.

Valutata 1 stelle su 5

No contact made

2 marzo 2022
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Risposta di Natural Therapy Pages

Hi, Thanks for reaching us. We're sorry to hear that! Please send us a message on support@ntpages.com.au for your enquiries so that we can check it at the soonest time.

Valutata 2 stelle su 5

First person contacted was keen

First person contacted was keen, then they fell aside the second person I contacted never contacted me back

1 marzo 2022
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Risposta di Natural Therapy Pages

Thanks for reaching us. We're sorry to hear that! We are continuing to work on ways to improve the way people connect to practitioners on our platform to ensure something like this does not occur. We hope you'll give us a go again to find a qualified practitioner.

Valutata 1 stelle su 5

Poor communication and service

Wow!!!
Have been with them 15yrs and have watched their quality of service digress substantially over the last 2yrs...
I paid my account 49 days ago thinking my ad was live.. not so..they "forgot" to make it active.
They have changed their main line phone number 3 times and when you call now regarding a problem you get a Manilla call centre.
Would not recommend.
All care and no responsibility and the manager " Micheal " is never available to speak to...

21 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

easy to use

Easy to use and filter through what you need. Contacted a practitioner who responded that day. Very helpful

31 dicembre 2021
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Risposta di Natural Therapy Pages

Thanks for the good feedback, Tracy. We're happy to hear that you're able to find a qualified practitioner that helps you on our site. :)

Valutata 1 stelle su 5

No reply.

Hi. Nobody got back to me. I understand, it's probably because of xmas.

31 dicembre 2021
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Risposta di Natural Therapy Pages

Hi, Thanks for reaching us. We're sorry to hear that! We'll be continuing working on ways to improve our platform to ensure something like this does not occur. We hope you'll give us a go again to find a qualified practitioner.

Valutata 4 stelle su 5

Some parts don't open

1 novembre 2021
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Risposta di Natural Therapy Pages

Hi, Thanks for the feedback. We appreciate it. Please send us an email at support@ntpages.com.au with detailed information for us to further check.

Valutata 1 stelle su 5

Loyal business subscriber but my account has now been deleted for no reason

I have been an advertiser with NTPages UK for over 10 years, in fact since they first started their UK site. Recently they have cancelled my page/closed my account for no good reason (saying I haven't paid my subscription - which is not due until 28 October 2021, and it is only now 21 October 2021. I can get no answer from them either via email to the "support team" (although I have made at least 8 attempts and the online message promises an email response) or from their London office by phone (it is constantly "busy"). As an early subscriber I was always near the top of the listings (which was their promise that I would always stay in that position) - now my listing has vanished completely and I can't login to my account, even if I wanted to pay their subscription renewal invoice! Don't know what's happened. Not happy at all. As the previous person says, it is quite expensive for little action, but I was led to believe they had implemented a number of updates and changes over the last few months. No way to take advantage of that now. If someone at NTPages UK is actually THERE (rather than a robot), please could they contact me as a matter of urgency. My listing was/is called ENERGESSENCE. I am fully paid up until 28 October 2021. I am based in Worthing, West Sussex, UK. Amanda Jackson-Russell (proprietor of Energessence Solutions). You should have my email address already, and I'm not allowed to post it here.

21 ottobre 2021
Non scritta su invito
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Risposta di Natural Therapy Pages

Thank you for leaving a review, we're really sorry to hear that you weren't happy with your experience. Normally our team is very responsive and happy to assist in any of your concerns and enquiry. Please send us an email with your details on support@ntpages.com.au so that we can check and further review your listing.

Valutata 4 stelle su 5

Having recently moved back to Britain…

Having recently moved back to Brisbane after fifteen years away I found the website to be very useful as I have been able to find natural therapists in my area.

10 ottobre 2021
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Risposta di Natural Therapy Pages

Thanks for sharing the good feedback. We really appreciate it. It is nice to know that you were able to find a reliable therapist on our site.

Valutata 1 stelle su 5

Practitioners beware

I want to be honest here, the idea behind this site is decent, but after having been upsold a higher plan, in a year I have received no referrals, only a number of marketing calls from third parties despite being located in a busy area of a major city.

An offshored support experience that can take a week to respond is all you get with canned answers that don't match your query and if you call and actually speak to someone, its the same. Here they don't seem to be able to offer anything useful except to reset the profile or claim they have referred to another team like SEO who never answer anyway after the weeks go by.

Despite following all their steps and suggestions from the go, it has taken 6 weeks to be able to actually speak to a manager for basically the same canned replies where it was finally confirmed that yes I had done it all right, but tough luck. The manager couldn't even offer me a personal response on their own email or give me a direct number and no doubt another canned response will be pasted below this review on Trustpilot soon.
Another example of how lame this platform is was an earlier incident saw images missing from my profile for months for some unexplainable reason that took ages to resolve until they found the fault. Again no remorse or compenation.

Maybe it will work for you, but the CMS they built this on feels ancient now with so much you cannot do yourself and achieved nothing in SEO for me in 12 months despite multiple profiles within different practice areas in the plan I was sold, and I often didn't even appear in searches in my area for these obvious modalities within the platform. In 2021 where SEO and SEM rank in Google is god, I'm sorry but what exactly am I paying so much for?

So good luck if you decide to pay the comparatively high fees as there ain't gonna be no care or refund once you are paid ahead for a year and your 2 days (yep!) cool off is up. To put it in perspective, I pay for other services that work hard for me, get me clients and actively engage SEO and SEM. That's really what I had hoped for here from a broader holistic lens, but my experience, correct me if I am wrong, has been this is just an expensive classified site on a dated CMS that is just happy to collect the cash and channel marketing emails to viewers while doing little for its subscribers that give it a pulse. Never again.

7 ottobre 2021
Non scritta su invito
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Risposta di Natural Therapy Pages

Hi Bob, Thank you for leaving a review, we're really sorry to hear that you weren't happy with your experience. Normally our team is very responsive and happy to assist you with your page whether it is an update that needs to be done or provide recommendations on how to develop your page. We tried to make it clear in the verbal recordings and on the terms and conditions, about the 2 business days cooling-off period and the process of cancelling your membership.

Valutata 5 stelle su 5

Thank you very much for your help

Thank you very much for your help - I will definitely pass on your name to anyone I know who is looking for help.
Sincere regards
Melody

1 ottobre 2021
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Risposta di Natural Therapy Pages

Thanks so much for sharing your experience with us, Melody. We apprecaite it :)

Valutata 1 stelle su 5

One provider didn't even bother to…

One provider didn't even bother to respond

1 ottobre 2021
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Risposta di Natural Therapy Pages

Thanks for reaching us, Di. We're sorry to hear that! We'll be continuing to work on ways to improve our platform to ensure something like this does not occur. We hope you'll give us a go again to find a qualified practitioner.

Valutata 1 stelle su 5
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Risposta di Natural Therapy Pages

Hi, Thanks for reachling us. We're an online directory that advertises practitioners' businesses online. We are the most visited natural health site across Australia. Every day, our growing team works to connect a community of health-conscious people — 150,000+ monthly visitors — with more than 15,000 natural therapy practitioners in Australia, New Zealand, and the United Kingdom.

Valutata 5 stelle su 5

Quick and Easy

I made initial contact with my chosen practitioner. She responded quickly and I had an appointment with her the next week.

19 settembre 2021
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Risposta di Natural Therapy Pages

Thanks for sharing the good feedback, Jenny. We're happy to know that you found a realible practitioner in our site. :)

Valutata 1 stelle su 5

I tried to booking process was not user…

I tried to booking process was not user friendly and when I spoke to the company they told me to get a refund.

9 settembre 2021
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Risposta di Natural Therapy Pages

Hi, Thanks for reaching us and for your feedback. We apologise for any inconvenience this has caused you. If you could provide us detailed information of the error or issue that you encountered in the booking system by sending an email to support@ntpages.com.au so that we can further check.

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