Natural Therapy Pages Recensioni 

200
TrustScore 2.5 su 5

2,4

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Valutata 1 stelle su 5

Booking system is atrocious. Response time is atrocious. Gave up in the end, as it shouldn't be so hard to receive a response to a simple query.

Valutata 5 stelle su 5

It helped me narrow the field so I would only approach people who were likely to be the practitioner I was looking for.

Valutata 2 stelle su 5

I found very few referrals in 10 years. More clients came through word of mouth from clients. The cost for website every year never covered the clientele referral, so through the cost of living crisis... Leggi di più

Valutata 1 stelle su 5

I am a counsellor, and it is difficult to update details on this site and another thing is that no one really knows about this site so that clients can contact me. I will not be renewing when the cont... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di software
  2. Centro spa

Informazioni fornite da varie fonti esterne

With 15,000+ Natural Health Professionals across 120 specialisations, Natural Therapy Pages is the #1 natural health and wellness site in Australia


Informazioni di contatto

2,4

Scarso

TrustScore 2.5 su 5

200 recensioni

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2,4

Tutte le recensioni

(200)

17 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

NTP taking the mickey out of small business

Counsellor perspective: Well this was a fabulous experience for me in asking the right questions during a sales pitch. Sales bloke does a big spiel about how they're the oldest directory in AU for clinicians and worth the $60 a month (triple the cost of PsychToday) because they have complimentary content services and an amazing support team. How about one of the worst support teams I have ever come across. Highly recommend you get some mentoring from the PsychToday team and local aus startups such as HNRY. I will probably get a quicker response from this lot on here because it is public facing. I am now down $60.00pm locked into a contract for a year, two day cooling off period is intentional in that it does not allow for a chance to determine whether or not you need to cool off in the first place. Content team took ten days to fill out my profile, support team never responded when I complained. BAD BAD BAD organisation. Taking the mickey out of practitioners new to private prac during a mental health endemic, with a sales pitch full of completely false service offerings (surely that breaks some kind of consumer law?). I guess for those of us who have lost $$$ it's some over priced backlinking to our websites for the next year. As stated in the classic film Happy Gilmore; GET. ME. OUTTA HEREEE. But seriously. How do I cancel my subscription and kiss my money goodbye? NTP you are one of the worst.

9 marzo 2023
Non scritta su invito
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Risposta di Natural Therapy Pages

Hi Bree, We really appreciate you taking the time to share your feedback. We’re sorry your experience didn’t match your expectations. Your feedback helps us get better. Please send us a message to support@ntpages.com.au with your details (eg. email, name) or call at 02 9169 4052 for us to further check and properly discuss with you how the cancellation process. Have a great day!

Valutata 1 stelle su 5

I was simply told that her books are…

I was simply told that her books are closed and suggested another therapist

22 febbraio 2023
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Risposta di Natural Therapy Pages

Hi Kurt Hahn, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are hoping that our platform has helped you find the suitable therapist that you are looking for. Thank you!

Valutata 1 stelle su 5

I’m so furious right now

I’m so furious right now. Like others on here auto renew was NEVER discussed. Michael rang me frequently and I eventually caved stating I would be happy to TRIAL it for a year.

Suddenly this month I am $700 in the red on my credit card, no email, no invoice, NOTHING.

I’ve been on the phone on hold for an hour, sent emails and left messages. Eventually I speak to someone OS who informs me I’m out of the cooling off period and there is nothing I can do. He was very much “too bad, how sad”

I never received terms of conditions nor was auto renew even discussed. This company gives the wellness industry a terrible stain.

I will go to my bank and fight the charge given they could care less.

In addition, I got ZERO BUSINESS from the site, never had any follow up of any kind either.

21 febbraio 2023
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Risposta di Natural Therapy Pages

Hi Kellie, Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We apologize that our service did not satisfy your expectations. We would like the opportunity to investigate your feedback further. Please could you send us a message at support@ntpages.com.au with your details (eg. email, name) or call our team at 02 9169 4052. Thank you.

Valutata 1 stelle su 5

Aggressive marketing, misleading sales pitches

I enquired about establishing a NTP listing to advertise my private practice as an allied health practitioner. NTP called me 2-3 times a day for weeks, when I didn't answer the first time they would call a few more times from different extensions. There was no option to organise things online or via email, I was forced to complete the entire transaction over the phone which felt abrupt and pressured. I elected not to proceed with a subscription as this approach made me feel so uncomfortable. They also made some claims over the phone that did not sound right to me, including that they are the leading online listing service for mental health professionals in Australia. They also only provide a 12 month subscription option payable monthly or annually. I feel there are better options that are more flexible and less pushy.

12 gennaio 2023
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Risposta di Natural Therapy Pages

Hi Helen, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach us out at support@ntpages.com.au with any further comments, concerns, or suggestions you wish to share. Have a great day ahead! Thank you.

Valutata 1 stelle su 5

I am a counsellor

I am a counsellor, and it is difficult to update details on this site and another thing is that no one really knows about this site so that clients can contact me. I will not be renewing when the contract expires. Waste of time, money, energy, and a poor experience. In general terms, it is a rip off, so do not waist your time attempting to advertise your business on this site because it gets you no where.

8 gennaio 2023
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Risposta di Natural Therapy Pages

Thank you Luche for taking the time to write a review. We appreciate your feedback and we’re sorry to hear you had a difficult time updating your profile. If you could email us at support@ntpages.com.au or call 02 9169 4052 so we could further resolve the issue right away. Thank you.

Valutata 1 stelle su 5

These guys auto billed me 12 months…

These guys auto billed me 12 months after i signed up. I remember speaking to the lady asking not to be auto re subscribed but they took $375 out of my bank account. I contacted them regarding this.... silence. Avoid.

30 novembre 2022
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Risposta di Natural Therapy Pages

Thank you Lach for letting us know about this. We apologise for any inconvenience this has caused. Your feedback helps us get better. Please send us a message to support@ntpages.com.au with your details (eg. email, name) or call at 02 9169 4052 for us to further check.

Valutata 5 stelle su 5

reaching out

out of all the companies I emailed only one returned my call and fortunately it was the one I really wanted

1 dicembre 2022
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Risposta di Natural Therapy Pages

Thank you for leaving a review, Ian. We really appreciate you taking the time to share your experience with us.

Valutata 1 stelle su 5

No longer functional as a listing website - don't renew or sign up

I have been a member of the UK website from this company. In the last year the website has stopped functioning so you can't update properly, and there are no statistics available any more (so no way of knowing if it's working for you. Queries from potential clients don't come through to my email either. I received a renewal email with no invoice attached as stated (so I didn't know where the money was being taken from and couldn't cancel it) and the link to my profile also included in the email didn't work. I emailed the company to ask how to cancel and why the site wasn't working and received no reply. They took the payment anyway, and so far haven't replied to my request for a refund either, despite stating on the website that they'll reply to any email within 3 working days. You're paying for a service that is non-existent.

23 novembre 2022
Non scritta su invito
Valutata 1 stelle su 5

TAKEN MONEY WITH NO WARNING

I'm a hypnotherapist and was contacted to sign up to the website to advertise my services. I wasn't contacted once by a potential client in the 12 months that I was signed up. I have an identical profile on other sites and have had a good response rate so I know it wasn't just to do with my profile.

I thought that was the end of it but last week I was charged £120 through Paypal without knowing anything about it - I wasn't emailed or alerted in any way.

I've called several times and the line just goes dead. I've also emailed and not having much success there either. Looks like I'm going to struggle to get this money back - BEWARE!

14 novembre 2022
Non scritta su invito
Valutata 1 stelle su 5

charged $700 since I didn’t want their services anymore

I serve as a holistic therapist and decided to try the NTP to promote my services. It didn’t work at all for myself. I tried to get a refund but they have a three day cooling period so I couldn’t anymore - fair enough, this was last year.

NOW, after one year, I was just charged $700 for my account since I never said yes to have their services again and they were notify that I was not happy. I have an email to prove it.

I was never notify that I was going to be charged for it.

It has been three days that I am trying to get it solved but it seems like they are not really interested in it by only interested to take my money that I work again to create.

Did you go trough something similar? Would love to exchange experience?
So disappointing with the lack of integrity going around businesses.

18 ottobre 2022
Non scritta su invito
Valutata 1 stelle su 5

Nil Experience

there was no experience as I never followed upon any services that were on offer as they had no relevance to what I wanted to achieve

2 settembre 2022
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Risposta di Natural Therapy Pages

Hi Nil, Thanks for your feedback. We're sorry to hear that you're unhappy with the site. Please send us the details of your concern on support@ntpages.com.au so that we can check it further. Thank you!

Valutata 1 stelle su 5

Unwanted emails from "Natural Therapy Pages" and unable to unsubscibe**&^%$$##%^%

Hi, I requested one organisation to contact me, and got 50 or more emails over several days that I could NOT unsubscribe from. I just wanted to warn others...!
Julie

1 agosto 2022
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Risposta di Natural Therapy Pages

Hi Julie, Thanks for the feedback. We apologise for any inconvenience. Please send us your details on support@ntpages so that we can check your request. Thank you!

Valutata 1 stelle su 5

If you're a business owner, don't do it!

I signed up as a business owner, only to realise you get locked into a 12 month subscription that you can't get out of after 3 days.

I've had nothing but spam and cold calls from people trying to sell me.

I'm in business, I get that selling is important... but I didn't sign up to this tool to be cold called.

And now I'm stuck paying $59 a month for the rest of the year because even if I'm not happy with it, I can't get out of it.

You can't design your own site, so it looks like a classified and you have very little creative control.

Better to spend that money on ads on social media.

Plus there are plenty of better platforms out there that don't trap you.

14 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Great pregnancy massage and very…

Great pregnancy massage and very friendly. I was very sore and felt better afterwards

8 giugno 2022
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Risposta di Natural Therapy Pages

Thanks for the great feedback, Avril. We're happy to hear that you've found a reliable practitioner on our site.

Valutata 1 stelle su 5

Not a great experience considering the…

Not a great experience considering the amount charged for a subscription. We had the issue last year when we signed up and told them we wouldn’t continue after that year (they refused to return our money even though it wasn’t long after we signed up) they have again taken $699 today when we told them we wouldn’t continue last year!!
And to top it all off we don’t even come up on the first 3 pages in a search!! I better get my money back!
Don’t recommend at all.

20 maggio 2022
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Risposta di Natural Therapy Pages

Thank you for leaving a review, we're really sorry to hear that you weren't happy with your experience. If you could please send us an email to support@ntpages.com.au with the details of the concern so that we can further investigate.

Valutata 5 stelle su 5

Staff is very helpful and supportive…

Staff is very helpful and supportive for the current allied health practitioners’ situation.
I appreciate the flexible arrangement of the membership.

17 maggio 2022
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Risposta di Natural Therapy Pages

Thanks for the good feedback Tomoko. We appreciate it :)

Valutata 1 stelle su 5

Keep taking automatic renewal when I cancelled in 2020

I cancelled my subscription in 2020 and each year I have been charged again and had to try and contact the company to cancel. I have emailed again this year and had no response. I have tried to call and there are people laughing and talking on the other end of the line.

9 maggio 2022
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Risposta di Natural Therapy Pages

Thank you for leaving a review, Kate. We're really sorry to hear that you weren't happy with your experience. Normally our team is very responsive and happy to assist in any of your concerns and enquiry. Please send us an email with your details on support@ntpages.com.au so that we can check and further review your listing.

Valutata 1 stelle su 5
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Risposta di Natural Therapy Pages

Hi Stephen, Thanks for reaching us. We're sorry to hear that! Please send us a message on support@ntpages.com.au for your enquiries so that we can check it at the soonest time.

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