Highly recommended, great team all round - The sales team in the yard at Chapel en le Frith were very good at listening to our requirements and budget and efficiently directed us to a number o... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Worktops fitted today by Alan and Phil. They guys were on time, professional, polite, and had a very keen eye for detail. We are so happy with our new deckton worktops they really do add an excep... Leggi di più
L'azienda ha risposto
Kept informed every step of the way. Very pleased we chose Natural Stone for our worktops, splashbacks and upstands. A big thankyou for Jorge who came out to do the template and Karl and Barry who... Leggi di più
L'azienda ha risposto
I was very impressed with Lance and Simon when they fitted my kitchen work tops. They were efficient, polite and did an excellent job. The quality of the worktops is brilliant, mykitchen looks amazi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
Natural Stone Surfaces Ltd, SK23 0PG, High Peak, Regno Unito
- 01298 811040
- info@naturalstonesurfaces.co.uk
- naturalstonesurfaces.co.uk
4,8
Eccellente
435 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent company from start to finish.
Excellent company from start to finish.
Very happy with our quartz worktops.
17 agosto 2026
Risposta di Natural Stone Surfaces
Thank you for your fantastic review! We’re delighted to hear you had such a positive experience from start to finish and that you’re so happy with your new quartz worktops.
Thank you for choosing Natural Stone Surfaces!
The process was easy
The process was easy. The staff were frienldly, courteous and profesional. The finished product is excellent.
8 settembre 2026
Risposta di Natural Stone Surfaces
Thank you for your lovely review! We’re delighted to hear you found the whole process easy and our team friendly, courteous and professional.
It’s fantastic to know you’re so pleased with the finished result. Thank you for choosing Natural Stone Surfaces!
Excellent service
Excellent service, I was kept informed every step of the way. Installers were excellent efficient polite and tidy. Very happy with the result.
3 settembre 2026
Risposta di Natural Stone Surfaces
Thank you for your fantastic review! We’re delighted to hear you were kept informed throughout the process and that our installation team were efficient, polite and tidy.
It’s wonderful to know you’re so happy with the finished result. Thank you for choosing Natural Stone Surfaces!
Great products
Great products, efficient, helpful staff and quick from start to finish.
2 settembre 2026
Risposta di Natural Stone Surfaces
Thank you for your lovely review! We’re delighted to hear you were pleased with our products and found the whole process quick and efficient.
Thank you for your kind words about our team and for choosing Natural Stone Surfaces!
Worktops for kitchen and utility room
NSS were professional throughout. The person who measured the kitchen for the quartz worktops was thorough and gave good advice. The fitters arrived about a week later and completed both kitchen and utility in a few hours. Very pleased with results.
24 agosto 2026
Risposta di Natural Stone Surfaces
Thank you for your fantastic review! We’re delighted to hear you received a professional service throughout and found the advice during templating helpful.
It’s great to know the installation went smoothly and that you’re so pleased with your new kitchen and utility worktops. Thank you for choosing Natural Stone Surfaces!
We were in safe hands!
All aspects of the templating, cutting and installation quote 'up to 2-weeks', but these were all carried out much sooner.
The templating was clearly done to millimetre precision as the installation was perfect. Whilst clearly following guidelines, the templating was adapted to our requests, but options were discussed before being finally agreed.
The telephone & email communications and the in-house interactions with everyone were always professional but also friendly. A great Team!
The finished effect is exactly what we'd hoped for.
25 agosto 2026
Risposta di Natural Stone Surfaces
Thank you for such a fantastic review! We’re delighted to hear the process was completed ahead of expectations and that the care and precision during templating resulted in a perfect fit.
It’s also wonderful to hear our team were professional, friendly and took the time to discuss your options throughout. Most importantly, we’re thrilled the finished result is exactly what you hoped for.
Thank you for choosing Natural Stone Surfaces!
From templating to installation we…
From templating to installation we found there is no better service and we would recommend you to everyone.
24 agosto 2026
Risposta di Natural Stone Surfaces
Thank you for your wonderful review! We’re delighted to hear you received such a great service from templating through to installation.
We really appreciate your recommendation and thank you for choosing Natural Stone Surfaces!
Risposta di Natural Stone Surfaces
Thank you for your review! We’re delighted to hear you were pleased with the communication and quality of service you received.
Thank you for choosing Natural Stone Surfaces!
Risposta di Natural Stone Surfaces
Thank you for your fantastic review! We're delighted to hear you were pleased with the quality, value and service you received.
Thank you for choosing Natural Stone Surfaces!
The whole service has been brilliant…
The whole service has been brilliant from placing the order to having them surveyed and templated. Fitters were very nice guys (Lee & Ben) very efficient and top notch at their job also including the surveyor (forgot his name)Our worktops look
fantastic. Thankyou Natural Stone Surfaces.
25 agosto 2026
Risposta di Natural Stone Surfaces
Thank you for your wonderful review! We’re delighted to hear you had such a positive experience from ordering and templating through to installation.
We’ll be sure to pass your kind words on to Lee, Ben and the wider team. It’s fantastic to know you love your new worktops!
Thank you for choosing Natural Stone Surfaces.
Risposta di Natural Stone Surfaces
Thank you for your lovely review! We're delighted to hear you love your new worktops and were so pleased with our fitting team.
Thank you for choosing Natural Stone Surfaces!
Great service and product
From start to finish, surveying to fitting all was carried out exactly as promised. Communications were excellent throughout. The worktops fitted perfectly. We would highly recommend this company.
10 agosto 2026
Risposta di Natural Stone Surfaces
Thank you for your fantastic review! We're delighted to hear everything went smoothly from templating through to fitting, with excellent communication throughout.
It's wonderful to know your new worktops fit perfectly. Thank you for your recommendation and for choosing Natural Stone Surfaces!
Exception service, less stress for the customer (and the designer!)
Huxley - Templater
Rachael - Customer Aftercare
Logan - Pre-order service
Excellent quality quartz fabrication and service. One of my customers, an excellent joiner and cabinet maker chose the Grigio Chiaro quartz and the incredible service offered has been a delight. I'm really happy that when customers do opt for Quartz they are looked after and given amazing help.
I wanted to be present for the templating and fitting, but they were so efficient they arrived earlier than previously mentioned...so I ended up just seeing the end product!! Still, it looks awesome in the flesh - thank you - no complaints at all.
24 agosto 2026
Non scritta su invito
Risposta di Natural Stone Surfaces
Thank you for such a fantastic review! We're delighted to hear both you and your customer were so pleased with the service and the finished Grigio Chiaro quartz.
It's great to know our templating and fitting teams made the whole process so efficient and that the finished result looks fantastic. Thank you for your recommendation and for choosing Natural Stone Surfaces!
Excellent service
Excellent service. The product is top quality and the templates and fitters were experienced, friendly and professional.
28 luglio 2026
Risposta di Natural Stone Surfaces
Thank you for your fantastic review! We're delighted to hear you were pleased with the quality of your worktop and the service provided by our templating and fitting teams.
Thank you for choosing Natural Stone Surfaces!
Fantastic service given by Dom and Lee
Fantastic service given by Dom and Lee. Excellent fitting and attention to detail. An absolute credit to your company. It was a pleasure to have them work on our island and I would happily advise anyone to use your services. The product is amazing. I can not fault this in any way. Just brilliant
13 agosto 2026
Risposta di Natural Stone Surfaces
Thank you for your fantastic review! We're delighted to hear you're so pleased with your new island and the quality of the finished result.
We'll be sure to pass your wonderful feedback on to Dom and Lee – it's great to hear their professionalism and attention to detail made such a positive impression. Thank you for your recommendation and for choosing Natural Stone Surfaces!
Difference in stone sample
I ordered a worktop from DIY Kitchens after visiting their showroom in person, where we carefully selected the products and viewed the materials before placing our order.
Unfortunately, the worktop that was ultimately supplied and installed in our kitchen is significantly different from the product we originally viewed and selected.
Despite making several attempts over a number of months to have this issue resolved, we have been told that natural stone can vary in appearance and character. While I appreciate that some variation is to be expected with natural materials, the difference in this case is, in my opinion, far beyond what could reasonably be considered acceptable.
What is particularly disappointing is that the original product we viewed is still on display and being offered for sale in the DIY Kitchens showroom, despite our concerns regarding what was supplied to us.
After months of trying to resolve the matter, we have yet to receive a satisfactory resolution or any meaningful attempt to rectify the issue.
20 maggio 2026
Risposta di Natural Stone Surfaces
Thank you for taking the time to share your feedback. We're sorry to hear that you remain disappointed with your worktop.
The material selected for your project was Giallo Imperiale granite, a natural stone which, by its very nature, will feature variations in colour, pattern, veining and character from slab to slab. This is also stated on our initial samples, which advise that they are representative of the material and that the finished stone may vary due to its natural characteristics.
For this reason, prior to manufacture we provide customers with images of the actual slab selected for their project, allowing them the opportunity to pass comment on the specific stone before it is cut and fabricated. In this instance, no comments were raised prior to manufacture.
No concerns regarding the appearance of the granite were raised with our team during installation either, or upon completion of the work, when there were further opportunities to highlight any concerns with the finished result.
We appreciate that you are disappointed and are sorry that the finished appearance has not met your expectations. However, the variation present within the Giallo Imperiale granite supplied is a natural characteristic of the material rather than a defect, and there were opportunities to raise any concerns with the material appearance prior to manufacture.
Natural Stone Surfaces
Natural Stone Work Tops
Fitters very helpful and did a fantastic job. Very pleased with the fitted work tops.
11 agosto 2026
Risposta di Natural Stone Surfaces
Thank you for your lovely review! We're delighted to hear our fitting team were helpful and did such a fantastic job.
It's great to know you're so pleased with your new worktops. Thank you for choosing Natural Stone Surfaces!
Really Helpful and professional
Really Helpful, informative, great customer service and the finish was impeccable . I absolutely how amazing it all looks..... better than I imagined
11 agosto 2026
Risposta di Natural Stone Surfaces
Thank you for your wonderful review! We're delighted to hear you received great service and found our team helpful and informative.
It's fantastic to know the finished result exceeded your expectations and that you love how it looks. Thank you for choosing Natural Stone Surfaces!
PROFESSIONAL
Great service - very friendly and easy to order. A nice company to deal with. Professional.
7 luglio 2026
Risposta di Natural Stone Surfaces
Thank you for your lovely review! We're delighted to hear you found the whole process friendly, easy and professional.
Thank you for choosing Natural Stone Surfaces – we really appreciate your kind words!
The icing on the cake ( finishing touches)
Everyone involved was so helpful. From templating to fitting and also any telephone contact. Each member of staff was warm welcoming and eager to please. On the whole a lovely experience. Thank you to all.
30 giugno 2026
Risposta di Natural Stone Surfaces
Thank you for your wonderful review! We're delighted to hear you had such a positive experience with our team from templating through to installation.
We'll be sure to pass your kind words on to everyone involved. Thank you for choosing Natural Stone Surfaces!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.