Took several days to get my glass.
Beautifully fitted, however, the technician left a considerable amount of glass on the drive after “cleaning up”

Windscreen replaced and car paintwork damaged in two places. This was along the top edge of the bonnet. When I raised it as a problem, I was made to feel like I awkward. No apologies from the Worcester branch.

Helpful staff and prompt replacement completed ahead of timeline.

2nd windscreen as first was ghosting on the HUD display. National did order a different manufacturers glass which was a positive, and they tried to get a resolution. Fitter was excellent, fitting went smoothly but the new glass while fixing the ghosting, displays a warping HUD image. Trial and error and completely acceptable that they tried it but it hasn’t worked.

But I was then told that was all they could do and even although they never checked the geometry of the display, they argued that they didn’t notice any problem. I haven’t brought the car back in as they haven’t asked and this is now an escalation which seems to be going back to booking team when clearly, there’s a need for technical advice. I have checked the screen against an OE screen at the dealers and they confirm it’s not suitable. The difference is immediately noticeable.

National seem ro have run out of ideas after 2 windscreens and want me to accept something that’s clearly not fit for purpose. They can’t provide any part number for the windscreen fitted, so I can’t go to the manufacturer either.

I know this will get resolved as my insurer will step in, but I’ve now wasted many hours and 2 round trips only to be hit with “computer says no”. Not good enough.

After a last minute cancellation by national windscreens this appointment went very well
Staff very friendly and helpfull

National Windscreens have done an excellent job for us in replacing our windscreen. The communication between National Windscreens and us has been first class from when Donna booked us in, reminders and finally technicians letting us know when they will arrive. Ben and Nathan did a brilliant job in a very professional manner. They were extremely polite and I had every confidence in them.

Excellent service.. very good deal.polite staff

Windscreen replaced efficiently with no apparent issues. My car was returned to me ahead of schedule and in good order.

There was no option of a home replacement. The only option was to travel some distance and wait for over 3 hours.

STILL no window replacement: Over a week after reporting my claim, National Windscreens still hasn’t sourced the privacy glass for the rear barn doors of my VW T5.1.

I submitted all the required photos and information on the day I reported the claim. I’ve chased repeatedly (Friday, Monday and Tuesday), yet I’m still no closer to having the windows replaced or even being given a date.

To make matters worse, this week the person dealing with my case was asked whether the glass was clear or privacy glass - even though I’d already provided that information a week earlier. That unnecessary delay has cost another week.

Out of curiosity, I found the correct glass myself online in five minutes, yet I’ve been told National Windscreens can’t purchase from that supplier.

I’m supposed to be a priority customer, but I feel completely forgotten. My van has been left insecure for over a week, keeping it safe is a constant worry, and I’m now at real risk of having to cancel my summer holiday because I don’t know when this will be resolved.

Very disappointing service.

They have repair my windscreen looks fine but my rain sensor and lane assist doesn't work so im not satisfied

Great communication. Was able to track them. Staff were so down to earth.

Good service, good communication and friendly.

Easy to book in and very friendly staff , since I had my new windscreen I’ve noticed my rear window washer isn’t working properly and it leaks near the front windscreen , it didn’t do this before so I’m wondering if it’s linked to the window replacement .. other than that I would use them again. Just to update national windscreens replied they would look into this but there has been no contact with me

I had been so stressed about getting my window screen replaced after something hit it while driving as my Mot was due the following week but the whole process was incredibly easy ,the online booking system was great , the communication once making the appointment was fantastic and on the day of the appointment I received a phone call first thing from the engineer giving me an exact time he'd be arriving and true to his word he arrived and completely put me at ease, he was so lovely , he fully explained the process while getting straight on with the job and within no time it was done , the screen had been totally replaced and like new again , I was given simple instructions to when I could drive again and not to use a jet wash or car wash within a certain time and other than that all the work was complete , sadly I can't remember the name of the engineer but wish I could because he fabulous.. 5 star service and would 100% recommend

It was easy to book in an appointed and was informed and reminded of the appointment date and location and changes occurred. Staff were professional and job was done on time.

ON TIME WAITED IN RECEPTION CAR RETURNED ON TIME AS ADVISED

The men who attended were ver helpful and efficient. The y were honest and informed a new windscreen wasntrequired and repaired chip damage. This gives me trust in your business because you haven’t undertaken more costly screen replacement. We will use you again . Many thanks

Everything was done in a timely manor , professional & very happy with it