The fitter was highly professional and experienced. Someone had previously had the screen trims off and bodged them back on. He relied on his 20+ yrs experience and corrected all of the previous mi... Leggi di più
L'azienda ha risposto
Sede
Cambia sede12 City Industrial Park, Southern Road, SO15 1HA Southampton, Hampshire, GB
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Windscreen replaced - job adequate - fine but… Original booking was changed cos right staff not working g that day. Inside of new windscreen needed re cleaning - really smeery. Was told at least 4... Leggi di più
L'azienda ha risposto
Was scheduled for 10:00 appointment drop off and informed it will be 4 hours so around 14:00 it will be ready, didn't get a call till 15:30 that the car ready. From car app, the car wasn't moved or st... Leggi di più
L'azienda ha risposto
I was very stressed when a crack appeared in my windscreen but thankfully the whole process of the repair was stress free. Booked a slot online, dropped the car off in the morning and collected it lat... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su National Windscreens - Southampton
Scritti dall'azienda
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informazioni di contatto
12 City Industrial Park, Southern Road, SO15 1HA, Southampton, Hampshire, Regno Unito
- 023-8181-0689
4,5
Eccellente
632 recensioni
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Not Great.
Had a new windscreen fitted fri 12/6/ 26. All very good or so i thought. 5 days later had to use window wipers for the 1st time since the replacement and low and behold only the drivers side worked. Being 40 miles from home I had to go to the nearest mercedes garage, who very kindly managed to fit me in to repair the faulty wiper (had come unclipped from the motor) and resyncronise the wipers and got a bill of £189. Not impressed!
12 giugno 2026
Risposta di National Windscreens - Southampton
We are truly sorry to hear about the issue with your wiper after your recent windscreen replacement and the unexpected cost incurred. We appreciate you bringing this to our attention. We will review our fitting process to prevent similar occurrences.
Outstanding performance and service
Outstanding performance and service. Extremely polite and personable staff. Very timely service in clean and professional workshop.
10 giugno 2026
Risposta di National Windscreens - Southampton
We're so pleased you experienced outstanding service and found our staff polite. Thank you for your wonderful feedback!
Perfect job!
2 giugno 2026
Risposta di National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly and knowledgeable staff
Really friendly and knowledgeable staff fixed my windscreen. Would recommend!
1 giugno 2026
Risposta di National Windscreens - Southampton
We're so pleased our staff was friendly and knowledgeable. Thank you for your recommendation!
The chaps at Southampton were…
The chaps at Southampton were absolutely marvellous, cannot fault them , but I have to say when I was trying to contact them by phone I do not like the system they use , no one answers to speak to you but you can hold? They come back & you don’t get time to answer? Then you go through the system again , not ideal . But I cannot fault the team there .
31 maggio 2026
Risposta di National Windscreens - Southampton
We appreciate your kind words about our team in Southampton. We are truly sorry to hear about the difficulties you experienced trying to reach us by phone. We are actively reviewing our phone system to improve accessibility and ensure a smoother experience for everyone.
Adequate job, no better
Windscreen replaced - job adequate - fine but…
Original booking was changed cos right staff not working g that day. Inside of new windscreen needed re cleaning - really smeery. Was told at least 4 hrs then once completed had to collect car no more than 4 hrs after start.
Shame insurance companies don’t allow us to vote with our feet.
Staff were friendly. Feel the “systems” / procedures let them down
30 maggio 2026
Risposta di National Windscreens - Southampton
Thank you for your feedback. We are sorry to hear about the issues with your booking and the smudged windscreen. We are reviewing our scheduling and cleaning procedures to prevent similar experiences.
Great service
Great service, Quick to replace the windscreen and done perfectly. The booking process was very simple and easy to manage too. Staff friendly on arrival.
27 maggio 2026
Risposta di National Windscreens - Southampton
We appreciate your positive feedback! We're delighted the windscreen replacement was quick and perfect, the booking process simple, and our staff friendly.
Lovely team at NW
Lovely team at NW. job ran over slightly but they were super accommodating and looked after me while I waited. They kept me informed and did a clean and tidy job. Booking process and pre arrival comms all simple and straightforward. Thank yiu
18 maggio 2026
Risposta di National Windscreens - Southampton
We appreciate your positive feedback. We're happy to hear our team was accommodating and kept you informed. We're glad the job was clean and tidy, and the booking process was straightforward.
Risposta di National Windscreens - Southampton
We appreciate you sharing that our service was quick, easy, and on time! We are so happy you were pleased with us.
New windscreen beautifully fitted
New windscreen beautifully fitted. Have another appointment to sync camera.
18 maggio 2026
Risposta di National Windscreens - Southampton
We appreciate your positive feedback on the windscreen fitting. We look forward to your next appointment.
Had booked a windscreen repair & new…
Had booked a windscreen repair & new wipers, not able to replace the wipers because they ran out of stock.
The windscreen repair was poor & very visible after finishing the job
15 maggio 2026
Risposta di National Windscreens - Southampton
We are sorry to hear about your experience. We are looking into the wiper stock issue.
Friendly and helpful people
Friendly and helpful people. Came out to vehicle. All sorted within 5 days of insurance claim. Highly recommend.
5 maggio 2026
Risposta di National Windscreens - Southampton
We are so glad we could help you quickly and efficiently. Thank you for your kind words and recommendation!
Helpful staff who did a good job.
4 maggio 2026
Risposta di National Windscreens - Southampton
We appreciate you sharing that our staff were helpful and did a good job! We are so happy you were pleased with us.
I found them to be polite
I found them to be polite, punctual and efficient. They were informative as to what would happen timescale wise, and it did. The person who did the job was very polite and did a very good job. Very happy.
7 maggio 2026
Risposta di National Windscreens - Southampton
We appreciate your positive feedback. We're happy to hear that you found our team polite, punctual, and efficient and that you were informed about the timeline. We're glad the job was done well and that you're very happy.
Risposta di National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Jamie was very professional
Jamie was very professional, he gave me a courtesy call prior to my appointment.
He was neat and tidy in his work and it was completed efficiently too.
I would certainly recommend his work
4 maggio 2026
Risposta di National Windscreens - Southampton
We appreciate your positive feedback. We're happy to hear that the technician was professional and efficient and gave you a courtesy call. We're also glad his work was neat and tidy. Thank you for recommending us!
Dashcam fell off
To replace the windscreen required taking the Dashcam off. It was replaced but fell off, it took 3 days and misinformation to get an offer to replace it. But that required a 40 mile drive and a couple of hours.
29 aprile 2026
Risposta di National Windscreens - Southampton
We appreciate you sharing your experience. We're sorry the dashcam reinstallation caused inconvenience and frustration with the multiple contacts. We'll review this to improve our service.
Excellent service
24 aprile 2026
Risposta di National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Risposta di National Windscreens - Southampton
We appreciate you sharing that our service was quick and efficient! We are so happy you were pleased with us.
good service, good staff great result
My window glass was unusual so it took time but these folks were meticulous in ensuring the right glass was installed and carefully dressed the window opening such that I could use my vehicle during the period we were waiting for the new glass. Flexible when they arrived, they were happy going to a different venue at the last minute.
3 aprile 2026
Risposta di National Windscreens - Southampton
We appreciate you sharing your experience! We're happy to hear that our team was meticulous in ensuring the correct glass was installed for your unusual window and that we accommodated your needs. Thank you for your positive feedback.
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