Great communication and fitter, Jake was polite and efficient

Great communication, customer service was excellent, highly recommended. It was the National Windscreens in Saxilby Lincoln, not included in the drop down list of locations!

Arrived at appointment time, and Jake Adams the fitter talked me all through the process, great all round service.

From beginning to end the young technician, Jake, kept us fully informed of his arrival time.
He presented himself in a confident manner, which in turn, gave us confidence in him.
He also told us fully what he needed to do in an extremely professional way.
A very pleasant young man and a job well done. Many thanks.

Was very pleased with the experience, gentleman that fitted the windscreen was very friendly, informative and worked well.

Got a windscreen replaced under insurance last week. It’s a very standard car so there should have been no issues but there were problems from the start. One of the staff members rang me and explained rudely he would need access to something that he couldn’t get into so was unable to do the job. I managed to open it remotely and as soon as I done that he hung up without letting me know if all was ok. When I went to collect the car I paid, assuming there would be no issues but as soon as I stepped into the car I found dirty finger marks all over the white interior of the roof. The casing behind the rear view mirror was also hanging off. I brought this to their attention and they ‘tried’ to fix it. They said unfortunately they were unable to. I asked if they would be happy with the job if it was their car and they said no. The staff member kept walking away from me without explaining what was happening after I stated I was not happy. I was then offered another windscreen for a further £300+. Unsure why that is helpful as I’ve already paid insurance excess and they’ve done a botch job on a standard car. Extremely poor customer service from that one staff member. I complained that day but it was near to closing time. I had to chase up my complain 3x over 4 days (I was told I’d hear in a day, then 2 days…). Customer service has been slow and it’s difficult to actually get in contact with someone. When I do speak to someone they are friendly and I believe things are in the works but I feel like I’m not getting anywhere with a solution. The service as a whole is just not good enough. I appreciate people are busy but now wondering if there are so many complaints they are having difficulty keeping up. Only used this company as it was who my insurance works with. My advice would be to steer clear if you can.

Very friendly and efficient service from the whole team

Good communications, very flexible to arrange a convenient time to get my car windscreen replaced.

Very friendly, very efficient and very happy with the new windscreen

They were quick and offered a comfortable place to relax whilst I waited with free coffee.

Technician was on time and really helpful.

Promt, fast extremely professional service from my technician that came to my house to replace my van windscreen. And absolute diamond of a fella kind polite and extremely well mannered & knowledgeable. Unlike some he also took that extra customer care attention where it wasn't just a job to arrive at, complete then leave from onto the next one he genuinely seemed to enjoy his job taking a extremely high level of pride care and attention to detail with all of his work as well as also communicating well with a personal level of socialisations with myself throughout treating me as a equal respected mate as well as also a valued customer top marks all round top bloke top service in every department cheers mate appreciate the work and the chat too 👌
Technicians name was J.adams from lincoln branch i believe

Punctuality, polite helpful staff

Changed my appointment from a Saturday to Wednesday without letting me no? Rearranged for a Saturday again two weeks later for them to turn up with the wrong windscreen….didnt get any money back after I was told there would be…fitters did a great job in no time but bad customer service

Good communication with the technician. He got the job done efficiently

Jake was very friendly and accommodating. There was a mix up with the location for the fitting and Jake was happy to change at short notice. He was courteous and friendly, he completed the work quickly and to a high standard

Our technician was Jake Adams.
Jake turned up exactly when he said he would, he was extremely polite and professional.
Jake was amazing, he spoke to me and told me how brilliant the company he worked for was, how they invested in the team and how well he was treat.
At some stage we have all worked for companies that are lacking insight and do not bother to invest in their people, so not only was Jake a credit to the company, I would also recommend the company due to Jake’s integrity.
We cannot recommend them enough, and Jake was just brilliant.
Highly recommend, and thank you Jake.

Tech who did job was very good

Great service and great communication.