Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies an... Leggi di più
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Really helpful staff, even though we were late for our appointment, the staff member we dealt with was courteous and helpful, even suggesting somewhere nearby where we might like to pass the time whi... Leggi di più
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The installation of new windscreen was good, done in 2 hours, although rain sensor has not been tested yet. The disappointed was the booking and confirmation of exact drop off time as Was going to hav... Leggi di più
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Great communication with updates on ETA . Arrived time stated well Mannered . Explained all correct information on driving & washing screen after it was fitted . Left car free from any debris glass .... Leggi di più
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Dettagli dell'azienda
Informazioni su National Windscreens - Ipswich
Scritti dall'azienda
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informazioni di contatto
Unit A Olympus Close, IP1 5LJ, Ipswich, England, Regno Unito
- 01473-396-156
4,2
Molto buono
554 recensioni
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Risposta di National Windscreens - Ipswich
Thank you for your positive feedback!
Damaged frame of car when…
Damaged frame of car when fitting/removing Unprofessional greeting on drop off, given conflicting information on windscreen, damaged frame of car fitting windscreen. awaiting outcome.
22 maggio 2026
Risposta di National Windscreens - Ipswich
We are concerned to hear about the issues with your car's frame and the conflicting information. We are actively looking into this.
My original booking was cancelled and I…
My original booking was cancelled and I was informed on the day by text. No phone call on the day to explain why. My son had taken a day off work to be at home for me. I needed the glass replaced so that my car could then have its mot, that was booked in for 2 days later. I then had to rearrange my mot too. I had paid to have the windscreen wipers replaced. I presume these didn’t need to be done, as I then got a refund into my account. Again I wasn’t informed on the day. I am very disappointed with the lack of communication.
12 maggio 2026
Risposta di National Windscreens - Ipswich
We appreciate you sharing your experience. We are truly sorry to hear about the inconvenience caused by the cancellation, the lack of communication regarding the changes, and the impact on your MOT and your son's time. We understand how frustrating this must have been. We are reviewing our communication processes to prevent similar situations.
Risposta di National Windscreens - Ipswich
We appreciate your kind words.
Good service.
12 maggio 2026
Risposta di National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Replacement screen unavailable
Unfortunately, 24hrs before appointment I was informed my screen was not available and had to make a new appointment.
The day of the appointment, the service centre was in chaos… no manager, no technician available… other employees left trying to sort things out.
30 aprile 2026
Risposta di National Windscreens - Ipswich
We sincerely apologize for the issues you encountered with your appointment and the disorganization at our service center. We are actively addressing these operational concerns.
Awaiting a refitting date
Whilst we appreciate that it does take time to order the correct glass for the vehicle, we still have not heard from yourselves regarding replacing the new windscreen (which has a flaw) fitted to our vehicle AX73FGK in Ipswich.
11 maggio 2026
Risposta di National Windscreens - Ipswich
We are sorry to hear about the issue with the windscreen. We are looking into this and will contact you shortly to resolve it.
Damaged door sills.
While changing the screen, the operatives stood on the door sills and scratched them badly. I only noticed the next day.
14 maggio 2026
Risposta di National Windscreens - Ipswich
We are truly sorry to hear about the damage to your door sills. We appreciate you bringing this to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
I delivered the car at the requested…
I delivered the car at the requested time and was told how long it was likely to take. I returned before it was completed and was able to sit in the reception until the windscreen replacement was completed. Staff were very polite and helpful.
1 maggio 2026
Risposta di National Windscreens - Ipswich
We appreciate you sharing your experience. We're happy to hear that the service was convenient, and that our staff were polite and helpful during the windscreen replacement.
Absolutely disgraceful
Well after last week's debacle when they turned up with a damaged screen and couldn't be bothered to contact me it was booked again for today. All confirmed by email and text, I was even told this morning that I was the next appointment. Well, what a surprise, they cancelled without even letting me know. I still have had no one contact me to let me know what is happening. Their customer service is breathtakingly shocking. How are they still in business? This is the company I have to use through my insurance, otherwise I would go somewhere else. Absolutely disgraceful.
12 maggio 2026
Non scritta su invito
Risposta di National Windscreens - Ipswich
We regret to hear about the issues you experienced with your screen replacement and the lack of communication. We are sorry for the cancellation and inconvenience caused. We are looking into this. We appreciate your feedback.
quick and easy done in no time
30 aprile 2026
Risposta di National Windscreens - Ipswich
We appreciate you sharing that our service was quick and easy! We are so happy you were pleased with our service.
Friendly professional service
Friendly professional service, but late opening.
Unfortunately no one there at 8.30am when they were due to open. Someone finally arrived 10-15 minutes later. All ok once the staff arrived.
27 aprile 2026
Risposta di National Windscreens - Ipswich
We appreciate your feedback and value your time. We're sorry that our opening was delayed. We'll address this to ensure better punctuality going forward and improve our service.
Friendly and efficient
The technician called in advance within the time slot, and arrived ready to work. He was friendly but professional. He explained that there was a risk of cracking but reassured me that he would do his best to avoid it. The job was done effectively and efficiently. Generally very pleased with the service received.
27 aprile 2026
Risposta di National Windscreens - Ipswich
We appreciate your positive feedback. We're happy to hear that the technician called in advance and arrived prepared. We're glad they were friendly and professional, explaining the risk and completing the job effectively.
Great experience with the guys at the…
Great experience with the guys at the Ipswich branch.
24 aprile 2026
Risposta di National Windscreens - Ipswich
We're happy to hear that you had such a positive experience with our team at the Ipswich branch. Thank you for your feedback.
Risposta di National Windscreens - Ipswich
We appreciate you letting us know the process was straightforward and stress-free! We are so happy you were pleased with our service.
Risposta di National Windscreens - Ipswich
We are pleased everything went as promised! Thank you for letting us know about your experience; we appreciate it.
Risposta di National Windscreens - Ipswich
We appreciate you sharing that our service was helpful! We are so happy you were pleased with our excellent work.
Risposta di National Windscreens - Ipswich
We appreciate you sharing that our service was efficient and without problems! We are so happy you had a great experience with us.
Scratches from removing the windscreen…
Scratches from removing the windscreen on the bonnet. Some sections not stuck down well mainly the black seals on the side still lifting up.
2 aprile 2026
Risposta di National Windscreens - Ipswich
We appreciate your feedback and are sorry to hear about the scratches and seals. We'll review our processes to prevent this damage in the future.
Risposta di National Windscreens - Ipswich
We're glad the windscreen fitting was completed quickly for you. Thank you for your positive feedback; we appreciate it.
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