Sean, thank you for an excellent professional and prompt service fitting our windscreen . This Service comes highly recommended ! Thanks for a great job done ! Keep up with your excellent service... Leggi di più
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Sede
Cambia sedeUnit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS Dundee, Scotland, GB
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My windscreen was cracked due to a stone from a lorry, so my insurance company made an appointment with National Windscreens in Dundee. Friendly, efficient service, and the ‘up to 4 hours process’ due... Leggi di più
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Windscreen fitted squint, top seal not installed, paint chipped. Lexus advised that it will leak so car off the road now. Branch closed for three days so cannot be rectified. Update, so 10 weeks... Leggi di più
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What impressed me most about the service i received was the care, attention and time spent to ensure the job was done right. There was a pride in the process and end result which is sadly lacking in... Leggi di più
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Dettagli dell'azienda
Informazioni su National Windscreens - Dundee
Scritti dall'azienda
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informazioni di contatto
Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS, Dundee, Scotland, Regno Unito
- 01382-604-187
4,7
Eccellente
437 recensioni
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Very prompt service and the guy was…
Very prompt service and the guy was lovely and friendly
16 luglio 2026
Risposta di National Windscreens - Dundee
We're so pleased you experienced very prompt service and found our team member lovely and friendly. Thank you for your wonderful feedback!
Had to reschedule several times due to…
Had to reschedule several times due to damaged replacements windscreens and new windscreens not turning up.
16 luglio 2026
Risposta di National Windscreens - Dundee
We understand your frustration with the repeated rescheduling due to windscreen issues. We are reviewing our processes to prevent this.
Risposta di National Windscreens - Dundee
We are so pleased to hear that you found our service to be helpful, pleasant, and that your repair was quick. We truly appreciate your positive feedback!
Service was great and windscreen fitted…
Service was great and windscreen fitted well within time. The major problem I had was that they could not put my dash cam which was fixed to the windscreen back on. It cost me an extra £48 to get it fitted by Volvo again. So that plus my excess. Gets pretty costly. However all done now and happy.
15 luglio 2026
Risposta di National Windscreens - Dundee
We appreciate your feedback and are glad our service was great and the windscreen fitted well. We understand your frustration regarding the dash cam and the additional cost incurred. We are always working to improve our processes.
Top quality service and work carried out
Great service, top quality work carried out and very good communication from booking to completion of job
12 luglio 2026
Risposta di National Windscreens - Dundee
We're so pleased to hear that you received great service and that top-quality work was carried out. It's wonderful to know our communication from booking to completion was very good.
Risposta di National Windscreens - Dundee
We're so pleased to hear that you had a very good experience and found our staff at the Dundee garage to be excellent. Thank you for your kind feedback!
Minimal fuss and time to replace…
Minimal fuss and time to replace windscreen, helpful and polite technician.
7 luglio 2026
Risposta di National Windscreens - Dundee
We're so pleased to hear that your windscreen replacement was completed with minimal fuss and time. Thank you for highlighting our helpful and polite technician!
Simple straight forward service
Simple straight forward service , friendly lads too, would reccomend
22 giugno 2026
Risposta di National Windscreens - Dundee
We're so pleased you found our service simple and straightforward, and that our team was friendly. Thank you for your recommendation!
Risposta di National Windscreens - Dundee
We're so pleased you received great service and found everything easy to arrange, and our staff professional. Thank you for your feedback!
Risposta di National Windscreens - Dundee
We are so pleased to hear that we did a great job in a timely manner. We truly appreciate your kind words.
My car windscreen was professionally…
My car windscreen was professionally repair and the staff are so nice.
25 giugno 2026
Risposta di National Windscreens - Dundee
We're so pleased to hear your car windscreen was professionally repaired and that you found our staff so nice. Thank you for your kind feedback!
Excellent staff great team great clean…
Excellent staff great team great clean service overall experience was great highly recommend the Dundee team
9 giugno 2026
Risposta di National Windscreens - Dundee
We're so happy to hear you had such a positive experience with our team and appreciated our clean service. Thank you for your kind words!
The first attempt to replace windscreen…
The first attempt to replace windscreen failed because of inability to calibrate, which was inconvenient.
But you did then arrange to pick up car, replace windscreen and return it This went smoothly.
19 giugno 2026
Risposta di National Windscreens - Dundee
We appreciate your feedback. We are sorry for the inconvenience caused by the initial calibration issue. We are glad the subsequent replacement and return of your car went smoothly.
good service pleasant staff job done…
good service pleasant staff job done very efficently
22 giugno 2026
Risposta di National Windscreens - Dundee
We're glad you had a great experience. We appreciate your kind words.
Great guys very helpful
18 giugno 2026
Risposta di National Windscreens - Dundee
We appreciate your kind words.
Good Experience
Fast , friendly and professional service.
Kept informed at every stage.
17 giugno 2026
Risposta di National Windscreens - Dundee
We're so pleased you received fast, friendly, and professional service. We appreciate your feedback!
Risposta di National Windscreens - Dundee
We are pleased you experienced good communication and quick work. Thank you!
Perfect
Was taken on time , friendly staff , couldn’t be more helpful . Got the car back exactly when we were told it would be ready
12 giugno 2026
Risposta di National Windscreens - Dundee
We appreciate your positive feedback! We're glad we were timely, and our staff was friendly and helpful.
My windscreen required 2 technicians…
My windscreen required 2 technicians and they were very professional. The job was done to a high standard and when they were done, they stayed for me to inspect the work with confidence. Great Job!. Whoever the guy was in the dundee office on the phone with me and sorting things gave the best customer service I have had in a long time. Great guy!. Wish I caught his name.
9 giugno 2026
Risposta di National Windscreens - Dundee
We're happy to hear that our technicians were professional and completed the job to a high standard. It's great to know you were confident in inspecting the work. We appreciate your kind words about our team member in the Dundee office.
Very helpful throughout the process.
8 giugno 2026
Risposta di National Windscreens - Dundee
We appreciate you sharing your positive experience! We are happy we could help.
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