National Car Hub Recensioni 

I had an amazing experience with National Car Hub, the staff were polite, approachable and a great help when looking for a car.The sales team were excellent at offering advice to help my decision on finding a perfect car within my budget and my needs.I would definitely recommend National Car Hub to anyone looking for a good deal on a car

Don't bother using their message service to ask a question unless you like being ignored

The aftersales is not good -get fobbed off on every call stating that they are waiting for a part and that they are doing me a service? I brought the car from them? Sad really could be a good place. Staff are rubbish and no customer - take your money and go else where people.

STRESSFUL FROM START TO FINISH!!Bought a car from national car hub on 30.04.24 and part exchanged my car with them.Shortly after the car developed a fault, it was making a noise and a light had come on the dash. I was advised by the aftersales team to take the car to my local garage for diagnostics but not to go ahead with any work until they authorised it. I booked the car in but was unable to get it booked in until 10th May.My local garage discovered numerous faults, one being a gearbox noise, an electrical fault and serious issues with the tyres, also other advisories to monitor and repair none of which were reported as advisories on the recent mot inspection that they had carried out.They advised me to hand the car back to national car hub as the gearbox issue could cost anything up to £2000 to resolve. I called National car hub aftersales the same day and exercised my right to return the car as I had owned it for less than 30 days. I sent them a copy of the garage's findings and they agreed that day to take the car back and refund my £2000 part ex value. Initially I asked for my old car back but they advised me this would not be possible and it would be easier for them to issue me a refund for the part ex value. The car was collected by them on 16.05.24 and I was advised on the 17.05.24 that a refund had been requested and sent to my bank and they advised me I would receive my refund in 3 working days. I called them on Tuesday 21st May to be advised I would receive the money the next day. The next day came and I didn't receive the money so I called them again to be advised it would in fact take 3-5 working days to arrive in my bank. Friday the 24th May came and went and still no refund. I called them again and was advised I will receive it by Monday 27th. Again the 27th came and went and still no refund. I believe legally that the dealership only have 14 days from the date they agree to refund to return the cash to me. It was now 19 days since they agreed to this refund, the stress and anxiety this caused me was starting to make me feel unwell. The payment after many phone calls and emails was eventually returned to me on 29th May after threatening to go to the motor ombudsman!!This payment was supposed to be a deposit for another vehicle, as it stands I have now incurred a higher APR rate and a much higher monthly repayment than I wanted to pay for my new car because of them. I was offered no explanation as to why this had taken so long or any compensation to account for the number of calls emails and stress this caused me. If you want a decent car , with good customer service and a hassle free experience then AVOID AT ALL COSTS!!!!

I recently purchased a car from NCH. It was a simple procedure and great customer service.

The car had a service and a full MOT and I got a great deal on my part ex.

Very happy customer. Thank you guys.

Just purchased my second car from the guys at National Car Hub. Same procedure and great service as the first time.

There's a massive selection of cars from family cars to prestige in a nice Showroom environment. The service and staff are great and give you that personal attention.

The car is prepared which includes a service and a full check up in the workshop. I’ve not had any problems with my second car so far but I understand that it’s a used vehicle with 70k miles on it and it can happen. What I will say is that I had a sensor go on my first car and AfterSales resolved my issue rapidly and at my convenience. I can’t fault the service received.

Highly recommended from my personal experience

Bought a car from NCH, so amazed with the exceptional customer service from Holly all the way through. From start to finish she kept us in the loop and greeted us on collection with a smile and was so patient with every question we had. Thank you and highly recommend!

For a start most of these reviews are possibly done qhilst you are atill exited about getting a new car and they push you to doing them.
Ye athere is a good selection of good priced cars for all budgets.
Yes they find you finance.
But once the deal is done, and you go back next day to say about 1 or 2 niggles the bs starts.
18 months on and no new part, a small sensor, i could get ine this week off ebay. But still nothing, also mots what garage takes your car 20 plus mile for an mot. And leaves rubbish and the radio station on a different ine turned up to the max.
Car never returned clean and washed like promised.
I would think seriously and get checks done on anycar whether bought frommhere or not but more so here as many reviews point out dodgy things.
The aftersales is not good get fobbed off every call been waiting now 3 months for call back. Sad really could be a good place. Started ao good and down hill fast.

I hate leaving negative reviews but I have no other choice I’m afraid as I have had no joy with the after sales team. I have more productive things to do with my time but would hate anyone else to have to deal with this sort of situation.
If I can advise anyone thinking of using them, it would be don’t!
I have seen negative reviews online and thought it can’t be all that bad.
They claim to be a family run business.
We run a family business too and if we carried on the way this company does then I’m afraid we would loose a lot of customers. We are intelligent people and always like to give people and companies the benefit of the doubt but after enough communication we are getting nowhere.

We bought a car that we discovered had a couple of issues on the test drive. We were assured that they would all be fixed before we picked it up. Long story short, they were not, they had another go at fixing the main issue before we left and then the fault returned again on the way home.
We were then passed to after sales. This is where it went further downhill.
I am not saying this out of bitterness just a willingness to ensure customers are not left out of pocket as, with a big purchase like a car, you want to feel reassured that any problems will be sorted. Especially when you have been promised that they would before the car was picked up!

After taking the car to a required specialist to fix and them telling me they would liaise with national car hub to explain the problem. When it came time for payment national car hub refused. I can’t get a straight answer out of anyone but it seems that to accurately diagnose the fault specialist had to do ABA testing to clear it then replicate the fault. Which they did and found the offending sensor.
Because the car was fixed without “authorisation” they refused to pay and they eventually paid half as “good will gesture” good will would have been fixing the car as promised before we picked it up.
I even offered to pay to have it restored to the faulty condition with the old sensor but they refused that.

The specialist, who were nothing but professional, deals with car garages all over the Midlands and said they have never experienced this situation before.

So we are now further out of pocket and National car hub are hiding behind their “policy” of not seeking the proper authorisation for the repair (again, that they promised to fix prior to collection).
I couldn’t have done anymore than keep them informed and ensured the specialist spoke to them when they diagnosed the fault.
If a company has to hide behind policies to avoid fixing issues then there seems like there is something to hide or they are disingenuous with their promises to fix the car. I did say that a better “policy” would be to fix the cars before customers pick them up but they are mot interested, they have our money and, sadly, thats all that seems to matter.
I have laid out the situation to them and they are adamant that they will not fully cover the repair to the faulty car they were selling.

This is a sorry state of affairs and has left a very bad taste in our mouth so we cannot, in good faith, recommend anyone to use them, especially if there may be a future issue with the car.
I’m afraid they have lost us as a future customer as we were going to change another car and buy our daughter’s cars who are about to start driving.
We feel like we have been ripped off by an old school style used car salesman under the guise of shinny premises and an open airy office.

It’s a lesson learned for us and just shows that theres no smoke without fire when reading some of the reviews. If you want to take the risk then feel free but I have been nothing but polite and honest with them and they have hidden behind policy and “Good Will” in not satisfactorily sorting out the issue for us.

Please do you own due diligence before committing large sums of your hard earned money to them is the overriding thoughts dealing with has left me with.

I am sorry Nation Car Hub to have to leave a negative review. Hopefully you may think about your policies and address how an ideal customer interaction should go in the future. Not everyone can afford extra costs all the time and needs car dealers to be trustworthy and reliable.

Warm welcome and what a pleasure it was to work in and get a 5 star treatment, staff are polite know exactly what they talking about and and helped me find my new car got to say been buying cars all my life but by far one of the best showrooms o have walked in to,can not fault them even had the general manager (Hamza)come and say hello and ask if I was happy with the service and the car once again thankyou and a pleasure to speak to you hamza will be recommending my family and friends here

Very helpful with finding my other half Dan shown different cars with our budget and managed to drive away with a brilliant car in just over a week new MoT and service. Absolutely fantastic!!!

Amazing selection of cars, finally found what I been looking for, thanks for all the support Dan👍👍

Paid a deposit for a car which I was told would be ready within 7-10 days. Needed an MOT, service, and a faulty screen on the satnav repaired - explained to the sales man that I don’t have a car at the moment, he said he’d get the workshop to MOT and service the car in the next couple of days so I could take it away and bring it back for the screen to be replaced once it arrived. All sounded great. Except he didn’t do that at all. I’ve had various updates “screen arriving today will be 1-3 days” ; “screen arriving tomorrow will be 3 days” ; finally told today (day 17 of the 7-10 day promise) that it will be ready Friday. Day 21 of their 7-10 day promise. Sales team very good at taking your money, absolute rubbish at facts. Cancelled the order and will go to a proper garage tomorrow. Avoid avoid avoid.

Terrible, stay away from them,I bought a Mercedes saturday,Monday was having issues with engine ,told them ,they didn't care.
After 2 and a half months it's been sorted,not by them they didn't care as I said.
Finance company took the car away,refunded me my money (what I paid) and finally get rid of them
Needles to say countless phone calls,emails everything, didn't care at all.
STAY AWAY!!!

Just purchased a car from another dealer to sale the one I bought from these guys…
No help at all.
May be it’s just me but I feel I could have been warned that the outlander I got from them was not ULEZ complaint and when I tried to return it i was told it doesn’t meet the requirements of a rejection and were willing to part exchange it for 50% of what I had purchased it.
I lost a tone of money getting rid of the car almost a year later.
Can’t be trusted, need to be regulated for customer protection and just pure evil humans.

I am a victim of potential fraud caused by them. Today two people, first Alex, then Shaun confirmed that car is available and to put down 250 pounds as a deposit to have it ready for collection. As soon as I have transferred money got call from Alex that car was sold to someone else without any apology. Call was transferred to manager Haigh(???) Good Lord! He was telling me that he will not transfer money back because he doesn't like the way I am speaking to him. Just after I was tricked to send my hard earned money!!! I told him it it is a fraud and will need to notify bank and police and he told me to go ahead! So I did.... 5 minutes after phone conversation I got Whatsapp message asking for bank details and I will update you whether money were refunded. I am just shocked with the level of incompetence, arrogance and dishonesty. Avoid!
Update on 29/03/2024:
250 pounds were refunded but no apology for threats and abuse offered and questions left without answers whether it is an acceptable way to treat customers. I would still avoid them as if something goes wrong they might abuse you, too as it happened to me.

Avoid this dealership at all costs! I purchased a car from them last April, which was not HPI cleared but sold to me falsely as HPI cleared. The car is showing on AutoTrader as imported. Attempting to part exchange the car with another dealer has been unsuccessful. Every time I went back to this dealership, they provided inconsistent information, and they even falsely claimed not to use the AutoTrader HPI check, despite the fact that the car I bought from them was listed on AutoTrader. They expected me to rectify the record in the AutoTrader database. Unfortunately, there are too many scams in the UK that allow dealers like this to deceive innocent buyers with overpriced and misrepresented cars. Every time I contacted them for assistance, they told me different lies, even though they could see that the car is showing as imported. I deeply regret purchasing the car from them and cannot trust them to sell even a discounted toy car to me. I will pursue this matter with a solicitor and update my review once it’s resolved.

Warning
They are nothing short of frauds. I bought a car from the 2 days ago . they delayed preparing the car till after 7 pm . After finishing the paper work, They left me with the car in their car park with locked gates. I had to take Uber to train and return home late while I was working next day.

Next day they managed to bring the car to my work . After finishing work, the car showed multiple errors in my way home and advised me to stop in safe place. The car never started again. I had to pay for RAC to retrieve the car to them.

When I met them the next day to get the refund , their manager (Phoebe Davis)instead of apologizing to the troubles that they caused, she tried to blame me for leaving cabin lights on ( which has nothing to do with all the faults of car, which were engine fault , pollution system fault , gear box fault, steering fault and battalion fault).
That stressed me out and I lost my nerves which never happened as I am a surgeon who work under stress in the NHS .

After me shouting, and threatening to go to court she agreed for full refund but she refused to pay the RAC fee which I paid to get the care to their garage.
In nutshell they wasted 2 days of my life cost me few hundred pounds for transport their faulty car and I spend most of the night in the street.

Great staff, absolutely amazing general manager and a good range of cars!

Not a great place.. nice cars in pictures but in reality they’re dreadful… purchased from them late last year with a warranty that wasn’t worth the paper it was written on! Avoid at all costs! You have been warned.