Napo Pet Insurance Recensioni 4.475

The Vet today was very informative and put my mind at rest regarding a paw injury

I insured my lovely Bella (Dog) at 12 years old with Napo. Shortly after, Bella needed some tests which resulted in an operation. Napo conversed with the vets and keep me in the loop, they were quick and efficient in paying any bills for Bella.
Sadly last week we had to say goodbye to Bella, Napo have been fantastic, sending me emails which have shown nothing but kindness and sympathy. They have also sent me a beautiful rose plant in the post.
Last year for Bella’s birthday they sent ingredients to make dog friendly cup cakes. They truly are a fantastic insurance company that really feels like they have your much loved pets at the heart of things. Thank you Napo, I’ll be sure to use you again if needed and I’ll always recommend you!

Fantastic service from Napo, the claim form is easy to navigate & my claim was paid within a week, I would highly recommend Napo pet insurance.

As a Napo customer I used the first Vet facility that comes through being with Napo insurance. It was easy to use and got first class advice from the Vet who over video call was very thorough with questions and looking at my dog who has been unwell over last couple of days. I have taken advice and made appointment with my local vet. I would definitely recommend this service as gives good advice and puts my mind at rest and sends over good tips for home remedies to help as well. Thank you Napo. Great service

App very easy to use. Appointment on time lovely lady very good advice given followed by report of the same.

Very efficient and quickly sorted.
No problems whatsoever

Very quick with the claim just a shame ive has togo for a lower price this year but other wise ive no complaints

Napo have been brilliant - I’ve had multiple times I’ve had to claim and it’s been stress free and quick process. With any queries I’ve had they have been prompt to respond every single time.
It is quite pricey but with how my claims have always been handled, and the support given from Napo, it’s 100% worth it.

Napo are such a good company and I would 100% recommend them to anyone needing pet insurance.
Brilliant service from Napo and they are very fast in settling Claims made to them.
Thankyou Napo. Great Company.

What a breath of fresh air — this is exactly how pet insurance should be.

Lou supported me every step of the way through the final journey with my boy and made an incredibly difficult time so much easier to manage.
Nothing ever felt like too much trouble, and the care and compassion shown meant a great deal. Claims were paid remarkably quickly — even my vets were genuinely astounded. The personal service and humanity shown throughout is something I have never experienced with any other insurance company. I’m truly grateful. Thank you.

I can not fault them one bit. The prices rice just like in any other company but it stays reasonable. The few times I had to put a claim in, it was handled swiftly. They even do the effort to call you if there is an issue. Thank you from Maya and Major.

Claiming was so easy! All i had to do was give napo my vet detais, and everything was done. Napo emailed to keep me updated on my claim, and paid in under 2 weeks. Unbelivably excellent service.

Rachel was incredible. She helped me do all of the necessary checks on Benji, as well as giving me a lot of other helpful advice on how to help him going forward. I found the entire process easy to navigate and the guidance I received gave me the reassurance I needed

OK until renewal premium demand. A whopping 52% increase for a 4yo dog with no claims history. Corporate greed again. Got better insurance elsewhere for less.

Regarding Napo's reply below, we had extensive 'chat'/email exchanges where they tried to justify 52% increase with very flimsy arguments. My dog's breed hasn't changed (!), he's quite young and has had no claims or symptoms. Napo had their chance to review the increase but wouldn't budge. There's no point looking further into my policy as they had all the info they needed. Ship has sailed & I've gone elsewhere.

The best insurance company around.I have my dog and cat insured with them for years.Premiums are perfect and lots is included.My dog passed away and had a big operation just before he passed of almost £4000 and was paid to my vet within 2 days.I also received some money for the purchase of my pet in which I could rescue another dog.Thank you Napo for your kind message.Badger will be your new customer.I received a beautiful rose and a card after passing of my dog.So thoughtfull.Thank you Napo♡

To be honest I never had to make a claim for my cat, so I never fully experienced their service.
I Went to renew after a year of no claims and they’re charging me another 50% on what I paid last year. Like I said, not a single claim made while I had the policy. Because my cat is another year older that’s another 50%.
It’s ridiculous.

They pretend to reach out but it’s just a standard generated AI response to negative reviews. They’ve not looked into anything.

March 27
So after a year of zero claims where basically you took a fee off me and paid out nothing I get penalised for my pet being a year older. This is not how insurance should work and you can’t have it both ways. It’s a total rip off with the customer paying out regardless and insurers making huge profits and passing nothing back to the customer, especially those that cost you nothing.

So quick unbelievable…..
Thank you

My cockapoo had to have an operation on her leg, she had cruciate ligament rupture, Napo have been excellent, my dogs vet claimed direct with Napo, and no problems at all, insurance was very quick settling claim.
Napo were quick to respond to any emails and chat line
Highly recommend 5*

Our little rescue Dog Lily developed a vomiting illness. local vets wanted to cut her open but we wanted a second opinion and for her to go to the Vets training school in Cambridge where their diagnosis did not need such a drastic operation. After a couple of visits a diagnosis was reached by Lily having had several diagnostic procedures although this was a very expensive the cost was met by our Napo insurance.

Napo have been amazing this is the second time I have claimed for my wire haired dachshund, they responded within hours when the claim is started on the portal and I also messaged direct with questions I had. They reimbursed me within hours of the receipts being submitted. I recommend Napo to anyone who wants their pet cover with an insurance company you can trust.