Order arrived perfectly packaged. Unfortunately I hadn’t looked at the dimensions properly when ordering and it was far too big for our space. Returns were easy and the refund quibble free. Perfect cu... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The Namie team was so responsive over all means of communication both on Etsy and via email. My products were shipped promptly, arrived very well packaged (soap dispensers had metres of wrapping!) and... Leggi di più
L'azienda ha risposto
I purchased a set of 3 black bottles with pumps to accessorise my shower room. They come with a tray to sit on which is really heavy and the bottles are really nice quality. A much nicer way to store... Leggi di più
We ordered a large number of Namie products for our service office and absolutely love them. They have elevated every space they’re in, and we’ve had so many clients asking where they’re from beca... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Namie Home was founded in 2021 by Nat and Jamie in Staffordshire, born out of a simple but powerful idea: beautiful homes deserve better than the generic, plastic soap bottles found in supermarkets. After spending months designing and perfecting a premium soap dispenser that would elevate any interior, we launched what has become our best-loved product. Stylish, functional, and endlessly customisable, our dispensers were just the beginning. Customisable dispensers to suit any style. Since then, Namie Home has grown into a much-loved brand, trusted by over 40,000 homes around the world. Our range has expanded to include thoughtfully designed homeware like glass storage jars, elegant oil bottles, and modern metal bathroom fixtures—each piece created with the same care and attention to detail that started it all. At the heart of Namie is a genuine love for home styling and the incredible community that surrounds us. We feel incredibly lucky to have built a brand that’s not just about products, but about people. Our customers are the reason we’re here, and their support continues to inspire everything we do. Looking ahead, we have big plans in motion—new designs, new collections, and ideas that we believe will transform not only your spaces but Namie as a brand. The future is exciting, and we’re so glad to have you with us on this journey.
Informazioni di contatto
4,8
Eccellente
377 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great products
Really nice quality products received promptly. Looks so much nicer than washing up bottle and easy to refill
29 dicembre 2025
Risposta di Namie Home
Hi Francesca,
Thank you for your lovely review! We’re so pleased to hear you’re happy with the quality, prompt delivery, and how it looks in your space. We’re glad it’s made refilling easy too — thank you for your support.
Risposta di Namie Home
Hi Michelle,
Thank you so much! We’re delighted to hear you’re happy — we really appreciate your support.
Risposta di Namie Home
Hi Peter.
Thank you for your review. We’re pleased to hear that you’re enjoying our waterproof labels. They are laminated with a layer of polypropylene, which helps ensure that when they get wet, they can be easily wiped clean without leaving any stains.
Please don't hesitate to reach out if you have any questions.
Little disappointed you had sold out of…
Little disappointed you had sold out of the black tray, also that the labels are paper & can easily be stained’destroyed
17 dicembre 2025
Risposta di Namie Home
Hi Suzanne,
Thank you for taking the time to leave a review. I’m really sorry to hear that you were disappointed about the Black Tray.
We are currently working hard to get this item back in stock, and it should hopefully be available again within the next 4–6 weeks. If you’d like to be notified as soon as it’s back, we recommend signing up to our mailing list for updates.
Regarding our labels, they are made from paper but finished with a laminated layer of polypropylene. This means they are waterproof, resistant to staining, and easy to clean, so they won’t be easily damaged with everyday use.
Thank you again for your feedback, and please don’t hesitate to reach out if you have any questions regarding items are back in stock products.
Had my kitchen renovated so chose some…
Had my kitchen renovated so chose some new soap dispensers for the sink. Chose frosted glass with a white tray and chrome hardware to match my sink and worktop. Look lovely and work well. Planning to get more as do utility room upgrade.
3 dicembre 2025
Risposta di Namie Home
HI Helena,
Thank you so much for your wonderful review! We’re so pleased to hear that the frosted glass dispensers with the white tray and chrome hardware were a perfect match for your new kitchen. It’s lovely to know they look great and work well too. Best of luck with your utility room upgrade—we’d be delighted to help when you’re ready for more!
The bottles are lovely
The bottles are lovely. Look amazing in my new bathroom. Very good quality. Cane well packaged. No negatives at all. Highly recommend
24 novembre 2025
Risposta di Namie Home
Hi Janet,
Thank you so much for your lovely review! We’re delighted to hear that the bottles look great in your new bathroom and that you’re happy with the quality and packaging. Your recommendation truly means a lot to us. Thanks again for your support!
Great customers service
Great quality products. Well packaged and delivered. Customer Service was excellent in dealing with a minor issue. Would recommend this company and products
10 dicembre 2025
Risposta di Namie Home
Hi Ethine,
Thank you so much for your kind review. We’re delighted to hear that you were happy with the quality of our products, the packaging, and delivery. It’s especially great to know that our customer service team was able to quickly resolve the minor issue for you.
We truly appreciate your recommendation and support — it means a lot to us.
Loved the aesthetic
Loved the aesthetic. However bottles do not sit level on tray. But Customer care was exceptional and are organising a replacement
2 dicembre 2025
Risposta di Namie Home
Hi Josie,
Thank you so much for your kind review. We are sincerely sorry to hear about the issue with the tray and truly apologise for the inconvenience this has caused. Please be assured that we are working incredibly hard to resolve this and prevent it from happening again for our customers.
We’re glad to hear that our customer service team was able to respond promptly to your request and arrange a replacement for you. Thank you for your understanding and patience.
Quality and keen prices
Very smooth order and delivery process. The products are good quality and reasonably priced.
1 dicembre 2025
Risposta di Namie Home
Hi Jacqui,
Thank you for taking the time to leave us such a lovely review. We’re pleased to hear that you found the ordering and delivery process smooth, and that you’re happy with the quality and value of our products. We really appreciate your support.
Risposta di Namie Home
Hi Emma,
Thank you for your lovely review. We're thrilled to hear that you love your products!
Kitchen and bathroom dispensers
I received both my wall bracket with soap and hand wash for my bathroom and my white tray with soap, washing and hand cream for my kitchen.
They arrived on time and packed well. They both look lovely in each area.
Loved them that much I have recommended to a friend.
26 novembre 2025
Risposta di Namie Home
Hi Gillian,
Thank you so much for your lovely review. We’re delighted to hear that everything arrived on time, was well packaged, and looks great in both your bathroom and kitchen. It means a lot to us that you’ve enjoyed your items enough to recommend us to a friend — thank you for your support!
Beautiful bottles
Beautiful bottles, excellent quality – but unexpected customs fees
The bottles are absolutely beautiful — I truly love them.
The design is elegant, the finish is stunning, and the quality feels premium. They look even better in real life and I’m very happy with the product itself.
However, one important downside: after delivery, I received an additional customs/import invoice, and it was not insignificant. This was quite unpleasant and not clearly communicated upfront.
In short:
Product quality: excellent
Design: beautiful
Transparency on customs costs: disappointing
I would recommend the product itself, but customers should be clearly informed in advance about potential customs fees.
5 novembre 2025
Risposta di Namie Home
Hi Amy,
Thank you very much for taking the time to leave a review. We’re so pleased to hear that you love our products, and we truly appreciate your support.
We’re sincerely sorry to hear about the unexpected customs fee you experienced. This certainly shouldn’t have happened, and we completely understand how frustrating this must have been. Please rest assured that we’ve identified the issue and have now resolved it to ensure this doesn’t happen again in the future.
I’ve emailed you directly so we can rectify this for you as quickly and smoothly as possible. Thank you for bringing this to our attention, and we really appreciate your patience and understanding.
Kind regards,
The Namie Team
Placed a second order
Placed a second order! I loved my spray bottle, and pumps so much i orderd an oil bottle to add to the collection.
28 novembre 2025
Risposta di Namie Home
Hi Charlotte,
Thank you so much for your lovely review! We’re absolutely delighted to hear that you loved your spray bottle and pumps and that you’ve placed a second order to add to your collection. Your support truly means so much to us, and we hope you enjoy your new oil bottle just as much.
Not fit for purpose
The items arrived and I was so pleased with how they looked. The Matt black set pump, bottle with dish tray. But then was soon disappointed, after every use they then leaked out onto my work top. I messaged to get a response that said they got a batch without seals and didn’t send back to manufacturer. So not fit for purpose! I was offered another pump colour but unfortunately none of the others would suit my kitchen.
I asked for a refund, and was sent the refund policy and stating that refunds wouldn’t be issued if items damaged in transit also postage not covered by them. Even though I’ve paid full price for the item with postage and its faulty product, also because it leaks it’s damaged the cork pads on the dish. Not a very good experience with customer service. Why should the customer be out of pocket when selling a faulty product. Not partial refund
31 ottobre 2025
Non scritta su invito
Risposta di Namie Home
Hi Rachel,
Thank you for taking the time to share your experience. We are genuinely very sorry to hear about the issues you’ve encountered and for the frustration this has caused. This is clearly not the experience we want any of our customers to have, and we sincerely apologise for the disappointment caused.
We completely understand your concerns and would really appreciate the opportunity to review this in full and work towards a fair resolution for you. Please could you contact us directly at customer-support@namiehome.co.uk, where we can look into this thoroughly and support you in finding the best possible outcome.
Thank you again for bringing this to our attention. We truly hope to have the chance to make this right for you.
Kind regards,
The Namie Team
Good to find these lovely frosted…
Good to find these lovely frosted amber bottles with silicone non-slip/protective bases.
They came well wrapped and in good time considering it’s now the busy Christmas period. Thank you 😊
3 dicembre 2025
Risposta di Namie Home
Hi Ms McGregor,
Thank you so much for your kind review! We’re really pleased to hear that you love the frosted amber bottles and found the silicone bases useful. It’s also great to know your order arrived well packaged and on time, especially during the busy Christmas period.
Thank you for your support, and we hope you enjoy using them
Fabulous as always highly recommend
Fabulous as always highly recommend
Bought so much from this fantastic company!
3 dicembre 2025
Risposta di Namie Home
Hi Alison,
Thank you so much for your lovely review! We’re thrilled to hear you’ve had such great experiences with us. Your continued support means the world, and we truly appreciate you recommending our products.
Delivered exactly on time and was what…
Delivered exactly on time and was what I was expecting
4 dicembre 2025
Risposta di Namie Home
Hi Denise,
Thank you for your review! We’re so glad your order arrived on time and met your expectations. If there’s anything else we can help with, please don’t hesitate to reach out!
Risposta di Namie Home
Hi Susan,
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the product and our service.
Product came well wrapped and good…
Product came well wrapped and good quality, very pleased with our purchase
2 dicembre 2025
Risposta di Namie Home
Hi Angela,
Thank you for your lovely review! We’re so glad to hear your product arrived well wrapped and that you’re pleased with the quality and your purchase
Fab products!!
Items are lovely, a great addition to my kitchen and bathroom and the delivery was swift and was kept in the loop al the way through the purchase and delivery process.
25 novembre 2025
Risposta di Namie Home
Hi Rachel,
Thank you so much for your wonderful feedback! We’re delighted to hear the items make a great addition to your kitchen and bathroom, and that the delivery was swift with clear updates throughout. We really appreciate your kind words!
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