I’ve been dealing with Amber from Naked Wines after receiving a random call from her ( been with Naked for a couple of years ) and frankly she has been terrific. She is as good at her job as the... Leggi di più
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Scopri cosa dicono le persone
Started buying our wines from Naked Wines in 2021 when we received a $100 voucher and haven't stopped. They have a real ethical place in looking after the growers & then you get to purchase at an exce... Leggi di più
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i receive a $100 gift card but i still have to pay $80 to receive anything? it’s stupid why would i want to pay that much money with my gift card? maybe even let me choose a couple wines because what... Leggi di più
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I love Naked Wines! The selection super well-curated, so I don't feel lost scrolling through endless bottles. Ordering is easy, delivery is quick, and the packaging makes it feel like a treat. The... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Our customers, called Angels, get better wines for their money by supporting some of Australia’s most talented independent winemakers.
100% Money Back Guarantee
These are the best wines you've ever tasted...
We believe that great wines should be a pleasure, not a privilege. Our customers crowd fund winemakers to make wines so delicious that we will give you your money back if you don't absolutely love them too.
Informazioni di contatto
18 Sydney Road, 2095, manly, Australia
- 1300 898 677
- chat@nakedwines.com.au
- nakedwines.com.au
4,0
Molto buono
6K recensioni
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Great wine diversity and quality
Great wine diversity and quality. Even have ciders and nonalcoholic wine to choose from. I love that I can cater for all tastes to my gatherings. Nice to know I’m supporting independent wineries.
22 dicembre 2025
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Risposta di Naked Wines Australia
Hi Deb, thank you so much for taking the time to share this. It truly means a lot. We’re absolutely thrilled you had such a great experience, and your kind words have been passed on to the team. Feedback like this really makes our day and reminds us why we love what we do. Thanks again for your support, and we hope you enjoy every bottle 🍷 Merry Christmas
I tried out the Naked Wine website…
I tried out the Naked Wine website because I received 4 x $100 Gift Vouchers. I cannot use the Gift Vouchers on the same order. Nor can I navigate through the Cart to make updates. If I cannot order, I wont be buying their wine.
18 dicembre 2025
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Risposta di Naked Wines Australia
Hi Steve, thanks for your review. We are sorry to read that you’re unhappy with our terms and conditions of our vouchers.
The vouchers are an introductory offer of $100.00 of a case of 12 wines. They are limited to one only and are distributed by our partnering companies to hand out for us.
If you consider trying our wines and using one, please do not hesitate to reach out on 1300 898677 (Monday to Friday 9am - 5pm).
disgraceful unauthorised monthly deductions
If you buy their wine they automatically sign you up for a membership where they take money from your credit card every month and turn it into purchase credit. They make it very painful to try and get your money back. The wine isn't that great either.
18 dicembre 2025
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Risposta di Naked Wines Australia
Hi Matt, there's no obligation to become an Angel member with us, but it's the ideal way to make recurring purchases.
As an Angel, you'll receive discounted wines and free monthly bottles when buying 12 or more bottles.
The $40.00 contribution isn't a membership fee. Instead, it's added to your Naked Wines balance, which is used towards your next wine purchase before charging your account.
We offer various benefits and access to exclusive wines at reduced prices through our membership program, but we understand if it's not for you.
You can still buy wines casually without joining our membership.
Our team is ready to help you with your wine purchases. Contact us at 1300 898 677 (9am-5pm Monday to Friday) or by email at chat@nakedwines.com.au.
Every delivery has been a delectable…
Every delivery has been a delectable delight.
Today Amber helped me select a custom collection of wines based on my previous preferences. She was kind, enthusiastic and professional in her approach. Naked wines didn’t have to phone to help me, but they did, they could have let me credit go without me being aware instead, Amber took her time, and was excited to hear what I enjoyed. She put together a delivery she knew I would appreciate, especially with Christmas coming!
Thank you Naked Wines, thank you Amber! Merry Christmas.
17 dicembre 2025
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Risposta di Naked Wines Australia
Hi Kristen, Thank you so much for taking the time to share such a lovely review, it truly means a lot to us.
We’re delighted to hear that every delivery has been a delectable delight and that Amber was able to help curate a collection so perfectly matched to your tastes. She genuinely loves getting to know what our customers enjoy, and your kind words will absolutely make her day.
We’re also really glad we could help make sure your credit was put to good use, especially with Christmas just around the corner. That personal connection is exactly what Naked Wines is all about.
Thank you again for your support, and we hope you enjoy every bottle.
Merry Christmas to you too! 🎄🍷
Concept good, implementation too often bad
The concept - connecting end customers with producers more or less directly -- is a great one and the reputation system is rather helpful but ... fast and reliable delivery is too often not their forte. They also do not seem to understand what delivery means. Confidential to the Naked Wines folks: Delivery is not having to pick up your box with 15 bottles at the nearest depot, or post office. Look it up.
This post is based on years of experience, and another bad one yesterday.
Update: This is 16 December 4 pm. The box was supposed to reach me 3 December. Numerous communications with "customer happiness" reps later, I am still waiting and have not been given the update this morning that I was promised yesterday. Best to stay away from this pathetic bunch.
Another update on 18 December 5 am. I was informed yesterday arvo that, since Aramax can't locate the box, the good folks at Naked packed a new box which is now scheduled to arrive 22 December. Hope springs eternal, I guess.
9 dicembre 2025
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Risposta di Naked Wines Australia
Hi Andreas, Thanks so much for the feedback, we really appreciate you sharing your experience.
That’s not the experience we want for you.
If you’re open to it, could you please get in touch with us directly? We’d love to look into what went wrong with this delivery and see what we can do to fix it moving forward.
I received $100 voucher for wine
I received $100 voucher for wine, though it’s a trick and makes you spend money to be able to use the voucher, do not recommend, should be honest and say $100 voucher when you spend “so much” hate scams like this!.
8 dicembre 2025
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Risposta di Naked Wines Australia
Hi Chris, Thanks for calling this out, we are really sorry it came across that way.
The $100 vouchers are genuine, but they do come with conditions, including a minimum spend for first-time customers.
We never want anyone to feel misled, so I appreciate you sharing your experience. If you’d like, to get in touch with our friendly team on 1300 898677, we can happily take a look at your voucher and see what we can do to help.
Claimed a voucher years ago
Claimed a voucher years ago, but never received my order due to appalling 'delivery' from Aramex. Received a voucher after purchasing some shoes... can't redeem as I've already claimed the same voucher. Won't waste my time redeeming any vouchers, or ordering from Naked Wines again as I know I'll never receive my order
7 dicembre 2025
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Risposta di Naked Wines Australia
Hi Craig, thanks for taking the time to share this, we are really sorry you had such a poor experience.
Missing an order because of a failed delivery is incredibly frustrating, and we completely understand why you’d feel hesitant to try again. The vouchers are single-use, so if one was claimed years ago it can’t be redeemed again, which is why the second one didn’t work, but that doesn’t help if your original order never arrived.
If you’re open to it, please give us a call at your convenience on 1300 898677 and we can make this right. We don’t want anyone left out of pocket or feeling let down.
I bought something from global shop direct for the first time and received a card/wine voucher for naked wines i proceeded to follow the prompts and found out i was not eligible these are scams so
It was deceving
7 dicembre 2025
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Risposta di Naked Wines Australia
Hi Glen,
Thanks for sharing your experience about our vouchers, we are really sorry it felt deceiving.
The wine vouchers included in Global Shop Direct orders are genuine, but they do have a few eligibility conditions (like being a first-time customer), which can be frustrating if you only find that out after trying to redeem it.
If you would like us to look into this for you, please do not hesitate to reach out on 1300 898677 (Monday to Friday 9am - 5pm)
If you’d like, I’m happy to take a look and see what we can do to help from our side — just send us a message and we’ll sort it out for you.
Wine left in the sun
My wine was delivered on a different day than I was told it was coming, so the courier left the box in the sun for hours whule I was at work. Also I ordered a box of 1 dozen mixed whites but got 11 whites and 1 red. dont think Ill be ordering again.
5 dicembre 2025
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Risposta di Naked Wines Australia
Hi Sharon, we are really sorry to hear about this, that’s definitely not the experience we want for you.
Delivery dates are target dates rather than guaranteed, but your order still shouldn’t have been left out in the sun for hours. And getting 11 whites and 1 red instead of the full dozen you ordered is absolutely not okay. I completely understand your frustration.
If you’re able to message us directly on chat@nakedwines.com.au or on 1300 898677 (Monday to Friday 9am - 5pm)we will be able to get this sorted. We’d really appreciate the chance to make this right.
Great concept, wine, & service
Great concept, great wines, great service.
30 novembre 2025
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Risposta di Naked Wines Australia
Thanks so much for your lovely feedback and support.
I had a problem with a delayed…delivery
I had a problem with a delayed delivery, and also a cancelled delivery. Lawrence at the Help centre sorted both problems out very efficiently. Thank you.
21 novembre 2025
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Risposta di Naked Wines Australia
Hi John, thanks so much for letting us know! We are really glad to hear Lawrence was able to sort out both the delayed and cancelled delivery quickly for you. We will make sure your feedback is passed on to him.
If there’s ever anything else we can help with, just let us know.
Hidden Fees and Poor Support
Naked Wines Australia signed me up for their service without my clear consent and began charging my account unexpectedly. When I noticed the charges and asked for a refund, I was sent in circles by customer support—always getting the same scripted replies but never any real help. Despite multiple requests, I have not received a refund and feel completely ignored. The lack of transparency, accountability, and respect for customer consent is unacceptable. I can’t recommend this company due to their shady practices and unhelpful support.
21 novembre 2025
Non scritta su invito
Risposta di Naked Wines Australia
Hi Lorenzo, thank you for your review! We apologise for any misunderstanding as it does sound like you may have registered as one of our Angels. If the Angel membership is not something you are wanting to continue with you are more than welcome to cancel at any time with a full refund of your account balance.
We send ongoing emails about the subscription, receipts of all orders that have been placed and occasionally call our new customers. Plus we include an onboarding booklet in the first order. If you didn't receive any of these I would appreciate you sending us an email to chat@nakedwines.com.au, so we can investigate and rectify, as we don't want this to be an ongoing issue for our customers.
If this is still not resolved or you need help with cancelling your membership please feel free to contact our friendly customer happiness team on 1300 898 677 or via email at chat@nakedwines.com.au as we’re happy to help! Cheers!
Just try to unsubscribe from this mob
Just try to unsubscribe from this mob. Once they've got your email address, they never let go. They replied saying there is an unsubscribe button at the bottom of their emails. Yes, but it does not work! Just takes you to an account page.
20 novembre 2025
Non scritta su invito
Risposta di Naked Wines Australia
Hi William, thanks for reaching out. You can unsubscribe at any time, there’s a link at the bottom of every email, or you can contact us on 1300 898677 or chat@nakedwines.com.au directly and we’ll make sure your email is removed from our list.
Hidden conditions that are not clear…
Hidden conditions that are not clear upon using a $100 dollar voucher that they would save your card details and deduct $40 monthly for a wine subscription. The email notification warning you of your first payment states “in a couple of days your first $40 instalment goes into your Naked account”, they send this email out the day before payment is automatically deducted 12am the following day so the likelihood of you being able to resolve the mistaken subscription is greatly reduced. Disappointing from an independent company. I will be ringing customer service for a refund and disputing the charge.
19 novembre 2025
Non scritta su invito
Risposta di Naked Wines Australia
Hi Orla,
We apologise for any misunderstanding. It does sound like you may have registered as one of our
Becoming an Angel with us is not obligatory, however, it is the best way to buy from us as an ongoing customer. By the sounds of it, you ordered and signed up to be an Angel via one of our promotional Angel case offers, so apologies if this came as a shock to you and that you didn't receive any communication.
As an Angel, we offer discounted wines, free monthly bottles (when buying 12 or more bottles) and also discounted delivery. The Contribution of $40.00 is not a membership fee but will get added to your Naked Wines balance, adding up each month, with that balance being used towards your next purchase of wines before the difference (if there is any remaining) comes from the card on your account.
With this being said our Angel program is extremely flexible and you are welcome to cancel at any time, any of your money can be refunded directly back to you.
If you need help with cancelling still or need help with confirming you’ve been unsubscribed from our mailing list please feel free to contact our friendly customer happiness team on 1300 898 677 or via email at chat@nakedwines.com.au as we’re happy to help with both cases!
Warning: no choice with $100 voucher
Reviewing so people who might get pissed off like me can just not bother at the start.
My experience: Got a $100 voucher with a parcel and thought I'd see what else they've got as a family member had previously got a random 12 wines box with a $100 voucher. The naked wines received were fine although nothing spectacular. I live next to a wine region so can get award winning wines for $12-15 a bottle easily. Still I like to try different brands so decided to try it for myself.
What a waste of time. What the voucher doesn't say is that you will be funnelled into a 3 question form, be required to give your email address and then be presented with a single option to purchase with your voucher. This option will be a 12 box of wines, in my experience ~$80-100 with postage after your voucher is used. I could not chose any other wines, I couldnt even see them. I also couldn't see any other prefilled 12 box options. The site wouldn't let me go back or otherwise change my answers to the 3 vague questions. I tried using a different email and browser and eventually was able to answer 2 of 3 questions differently and got exactly the same bottle options. Basically this is a waste of time if you've already tried that box in any way and want to see what else they do. A very frustrating interface and experience. I wouldn't be anywhere near as annoyed if they had been upfront about the limited options and whether there was more than 1 basic box despite asking 3 questions to 'tailor' it to you.
I loathe businesses that give illusions of choice without any actual meaningful choice. Frankly I wouldn't take free wine from Naked Wines at this point. They can keep it.
So that's my experience. FYI for anyone who might be low on spoons and considering trying the voucher as a fun thing. User and buyer beware.
18 novembre 2025
Non scritta su invito
Risposta di Naked Wines Australia
Hi Bianca, thank you for taking the time to share such detailed feedback, we are really sorry your experience with the voucher felt frustrating and misleading.
Our voucher offer is designed for new customers to try a curated mixed case at a heavily discounted price, which is why it only unlocks one pre-selected 12-bottle case rather than the full range. It should absolutely be clearer up front that the choices are limited, and I can understand how disappointing it is when you’re hoping to explore different wines.
The three questions are used to guide which introductory case is offered although you can choose your own wines.
We never want anyone to feel misled or stuck in a funnel, so thank you again for calling this out. If you’d like us to check anything on your account or ensure no charges or subscriptions are active, our customer support team here in Manly is happy to help on 1300 898677.
Very deceptive practice
Totally deceptive. Read the the previous 1 star reviews. Everyone has the same experience. Dishonest marketing scam. Don't waste your money with this service. They suck you in with promotional bonuses and keep charging a subscription even if you didnt agree to any ongoing charges. Better deals at the bottle shop. I'm over this method of signing you up and continuing secret charges without notification. Naked wines fraudsters make it hard to cancel your subscription and charge you top dollar for delivery. Scam alert
14 novembre 2025
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Risposta di Naked Wines Australia
Hi Paul, thanks for sharing your concerns, we are really sorry you’ve come away feeling this way.
To clarify, the promotional vouchers do include information that they’re linked to our optional monthly Angel membership, but we absolutely understand how this can be missed and how frustrating that is. We never want anyone to feel “tricked” into ongoing charges, and any contribution can be refunded and the membership cancelled at any time.
Our team is here to help make that process straightforward, and our customer support centre can sort cancellations and refunds quickly if the subscription wasn’t something you intended to join.
We appreciate you raising this feedback.
If we can help further, please do not hesitate to reach out to our friendly team on 1300 898677(Monday to Friday 9am - 5pm).
I
Terrific selection of wines not always…
Terrific selection of wines not always found in the retail shops. Easy and fast ordering to delivery.
18 novembre 2025
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Risposta di Naked Wines Australia
Thanks Skipper for your lovely feedback and support!
I'm very happy with this latest order
I'm very happy with this latest order. It arrived today by a cheerful driver and opening the order, had to have a glass of Jen Pfeiffer's 'Rock it Like a Redhead'- a Sauvignon Blanc. It's a nice drop. I'll keep buying I reckon. You do too.
13 novembre 2025
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Risposta di Naked Wines Australia
Hi Stephen, thrilled to hear your order arrived safely and that you’ve already enjoyed a glass of Jen Pfeiffer’s Rock It Like a Redhead, great choice!
We really appreciate your support, and we’ll keep doing what we do so you can keep enjoying great wines.
Have a wonderful day! 🍷
Good selection of wines reasonably…
Good selection of wines reasonably priced and delivered promptly.
I did not like one of the wines in my recent order and they gave me full credit for it with no questions asked.
27 ottobre 2025
Non scritta su invito
Risposta di Naked Wines Australia
Hi David, thanks so much for the lovely feedback! Great to hear you’re enjoying the wines and that our quick delivery hit the mark.
Sorry one bottle missed the mark but we are glad the credit process was easy for you. That’s exactly what we’re here for making sure every drop you get is one you love. Thanks so much for your continued support.
Always amazing service!
Naked wines staff are always good to deal with. They answer questions directly and solve problems easily. Nothing is a hassle and they are always happy to help in any way either choosing wines or with delivery instructions. Amazing service!
1 ottobre 2025
Non scritta su invito
Risposta di Naked Wines Australia
Hi Mary, that’s so great to hear, thanks a bunch for the kind words! 😊
Our team will love reading this. We always want things to be easy, friendly, and hassle-free, so it’s awesome to know that’s been your experience.
Cheers to you for taking the time to share it. Thank you for your support of our team and Winemakers.
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