I paused my membership with the understanding that I would be alerted before it started back up again. That did not happen. My first email was the receipt for my membership restarting. Not okay. I am... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Customer care service is not helpful. I wanted to cancel my subscription, and it was very tricky to just find the tabs or links to complete this. Nothing on the spill page helps you when you log in to... Leggi di più
L'azienda ha risposto
Great experience with Nailboo. Product is so reasonably priced with the Nailboo club. Items arrive in reasonable time. Product is excellent and provides book and video guides. Couldn’t be easier. Cust... Leggi di più
L'azienda ha risposto
The Nailboo customer support team is great! I had a question concerning my Boo club membership payment and they very quickly responded to me and gave me the answers I needed.
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Nailboo
Scritti dall'azienda
At Nailboo, we’re dedicated to making salon-quality manicures easy, affordable, and accessible for everyone. We believe that pampering yourself should be simple and fun, not expensive or time-consuming. That’s why we’ve developed high-quality, DIY nail products that deliver stunning, long-lasting results from the comfort of home.
Whether you’re into dip powders, gel polishes, or nail care essentials, Nailboo offers everything you need to create vibrant, durable nails that express your unique style. From bold colors to subtle nudes and color-changing shades that adapt to every mood and season, we’re all about giving you the tools to master your look.
We also believe in listening closely to our community. Through your feedback, we’re constantly evolving, improving our formulas, and adding new shades and collections. Every product, from our chrome powders to our easy-to-apply essentials, is designed with care, so that each Nailboo experience is even better than the last.
More than just nails, we’re a community where nail enthusiasts of all levels come together to get inspired, learn, and share. So, whether you’re a beginner or a seasoned pro, Nailboo is here to support your nail journey with quality products, fun tips, and a community that cares. Join the Nailboo fam and see what makes us the go-to for nails that stand out, stay put, and make a statement!
Informazioni di contatto
Stati Uniti
- nailboo.com
4,0
Molto buono
2K recensioni
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Customer service is incredible
Customer service is incredible. Simple and fast for a computer error. Very much appreciated ❤️
29 dicembre 2025
Non scritta su invito
Risposta di Nailboo
This means everything to us! ❤️ We’re so glad our customer service could help quickly and smoothly—thanks for the love and for choosing Nailboo! 💅✨
Severe allergic reaction
Severe allergic reaction. Three weeks of red puffy rash! Communicated with the company but no refund was given just a sincere apology. Thought more should be done to warn others of the possibility but there was never a resolution.
27 ottobre 2025
Risposta di Nailboo
We’re truly sorry to hear about your experience. 💔 Your health always comes first. Our team has previously responded with return instructions and a PDF outlining the steps to process the return and refund. Please follow those steps, and if you need any further help, reach out to support@nailboo.com—we'll take care of you.
Nailboo is a wonderful company
Nailboo is a wonderful company! I have been using their products for some time now and the quality is always fantastic. Customer Service is fast and always helpful, and the people they have running their TikTok Lives are friendly and fun to talk to.
22 dicembre 2025
Non scritta su invito
Risposta di Nailboo
This truly made our day! 🥰💅 Thank you for being part of the Nailboo family—quality, fast support, and fun lives are what we’re all about! We appreciate you more than you know ✨💕
I have purchased both the dip and gel…
I have purchased both the dip and gel products. Prefer the gel. It’s just easier for me. With that being said. I’ve had issues with my order. Lei is an outstanding representative who has helped me each time. Great company, great products. Thank you!
17 dicembre 2025
Non scritta su invito
Risposta di Nailboo
Thank you so much for your kind words! We’re thrilled you love our products and that Lei could help. Your support means the world to us! 💅✨
Nailboo Is A Pleasure
Nailboo makes a great product and has a great team that is ready to help if a problem arises. My order arrived with items missing. When I contacted customer service, my replacement items were in the mail within 24 hours, plus I was told to keep the items that were sent by mistake. It is refreshing to deal with a company whose employees are competent and have integrity.
15 dicembre 2025
Non scritta su invito
Risposta di Nailboo
Thank you so much for sharing this! 💖 We’re thrilled to hear that our team could help quickly and make things right. 😊 Mistakes happen, but we always want to make sure our customers feel taken care of. Your kind words mean the world to us—it’s customers like you that make what we do so rewarding! 💅🌸
Great product highly recommend
I am a caregiver for my mom. I have so little time. These are easy to use and takes so little time. The product is amazing and last two weeks or more. I really enjoy it
12 dicembre 2025
Non scritta su invito
Risposta di Nailboo
Yay! 💖 We’re so happy our products make things easier for you. Two weeks (or more!) of gorgeous nails with minimal time is exactly what we love to hear! 💅 You’re doing an amazing job caring for your mom, and we’re thrilled to make your day a little brighter. 🌸
There was a slight error in my order…
There was a slight error in my order and no sooner did I bring it to their attention, they took care of it immediately!
Product is great ,but without good customer service I would be disappointed overall.. not the case here. Great product and great customer service.
11 dicembre 2025
Non scritta su invito
Risposta di Nailboo
Thank you so much for sharing your experience! We’re so glad our team was able to quickly resolve the issue and that you’re enjoying the products. We completely agree — great products are even better with excellent customer service, and we’re thrilled you felt taken care of. 💅💛
I had issues with my order and also…
I had issues with my order and also received duplicate shades.Support help answered quickly and took care of the problem: Excellent customer service.
11 dicembre 2025
Non scritta su invito
Risposta di Nailboo
Thank you so much for sharing your experience! We’re thrilled to hear our support team was able to quickly resolve your issue and get everything sorted. Your kind words mean the world to us — we love keeping our Nailboo fam happy! 💅💛
Disappointing Experience — Damaged Nails and Poor Customer Support
I purchased the Forever Glaze Gel Polish kit from Nailboo after reading on their website that their gel polish can help strengthen nails. Unfortunately, my experience was the opposite. I followed all directions carefully, yet after using the product my nails became flaky, peeling, and extremely soft. They’re genuinely ruined and I have THE hardest nails.
I spent over $100 on the full kit and reached out to customer service once I realized the long-term effects, but because I was outside the 30-day return window, they said there was nothing they could do. Even if I had reached out sooner, they only offer a 15% refund outside the window—which feels unreasonable for a product that was stated to caused damage. I wasn’t able to use the kit immediately, and the nail issues didn’t appear until after removal, so the return policy doesn’t offer much flexibility.
Additionally, the website claims the product is easy to remove, but it wasn’t at all and took forever to come off even following their instructions and using their specific $25 patented nail polish remover hand bowl. I had hoped this would be different from salon gel, but sadly it wasn’t.
Overall, I’m really disappointed—with both the results and the customer service response.
11 dicembre 2025
Non scritta su invito
Risposta di Nailboo
We’re truly sorry to hear this happened. Our team reviewed your case, and the order was just a few days away from the four-month mark when the issue was first reported. We also didn’t see any messages from you prior to the return request, which is why it didn’t qualify under our policy.
We’re here if you’d like help with troubleshooting or exploring gentler Nailboo options. 💛
Nailboo helped me because I have fibromyalgia
I have fibromyalgia and the powder makes it so much easier for me to do my own manicures now. I can't wait till my second order is delivered today. I'm looking forward to the new colors of powder I got plus I bought a few magnetic gel polishes to try out as well.
9 dicembre 2025
Non scritta su invito
Risposta di Nailboo
That absolutely warms my heart to hear! 💖
We are so glad the dip powder is making things easier and more enjoyable for you—that’s exactly what we hope for. Having something you can do at home, comfortably, really matters, and I’m thrilled it’s been a help for you. 💅✨
Risposta di Nailboo
Aww we love hearing that! 💖
So glad your order reached you faster than expected — we always try to get your goodies to you ASAP! 🚚✨
I absolutely love this product
I absolutely love this product. It is like getting professional nails in my home. I just ordered more colors!!
2 dicembre 2025
Risposta di Nailboo
Thank you so much for your amazing feedback! We're thrilled to hear you're loving your Nailboo experience and that it feels like a professional salon at home. Enjoy your new colors—can’t wait for you to create even more stunning looks! 💅✨
The site is easy to use
The site is easy to use. The only complaint would be the examples of the colors. I just wish the picture's were either more realistic or you used real pictures, so you can get a true sense of the color.
1 dicembre 2025
Risposta di Nailboo
Thank you for the feedback! 💖 We’re glad you find the site easy to use. We hear you on the color pics 🎨—we’re always looking for ways to make them more accurate so you can get the perfect mani every time! 💅✨
I love you guys so much!!!!
I love you guys so much!!!!! So glad I chose yall! I recently bought the gel kit with the cure light and I’m just obsessed. No more nail salons!
19 ottobre 2025
Risposta di Nailboo
Yay!!! 😍 We love you too!! So happy you’re loving your gel kit and cure light 💅✨ Goodbye nail salons, hello DIY glam! Can’t wait to see all your gorgeous creations! 💖🎉
I was unable to use the Nailboo…
I was unable to use the Nailboo products. The staff was extremely helpful in refunding my purchase. No questions
19 novembre 2025
Non scritta su invito
Risposta di Nailboo
Thank you for letting us know! 💖 We’re glad our team could help make things right for you. We hope to see you back soon to try more Nailboo goodies that you’ll love! 💅✨
I love nailboo
I love nailboo! Great products and great prices! Only had a couple of issues in ordering before and they were quick to resolve the issue. Definitely recommend!
5 dicembre 2025
Non scritta su invito
Risposta di Nailboo
Yay! 🎉 Thank you so much for the love! We’re so glad you’re enjoying your Nailboo goodies 💅✨ and really appreciate you recommending us.💖
I CANT think there's anything better
I CANT think there's anything better. I love this product ,and ive tried most of everything. My concern were answered quickly, and the results were right on. Love ALL the colors, dips and powders. Take a few practices to get the results you want, but it's fun trying different ideas. Don't be afraid to try them, it's so worth the $.
2 dicembre 2025
Non scritta su invito
Risposta di Nailboo
Wow, thank you so much for your amazing feedback! 💖 We’re thrilled to hear you’re loving the dip powders and that our team could help answer your questions quickly. Your enthusiasm for trying new ideas and experimenting with the products totally made our day! 😍
Keep having fun with your nails — you’re exactly why we do what we do! 💅
Quick response
Quick response to a wrong item being shipped. Sent the correct one the very next day and even let me keep the mistakenly sent item! Great customer service!!!
2 dicembre 2025
Risposta di Nailboo
So glad we could make it right! 😍✨ Sending the correct item quickly and letting you keep the extra one is just how we roll. Thanks for the love and for being an amazing customer! 💅💖
Fantastic and quick customer service!
2 dicembre 2025
Risposta di Nailboo
Yay! 😄 We’re so happy you had a great experience! Thank you for the kind words—it really makes our day! 💅✨
Experience on ordering
The experience of ordering was good and easy. I am really excited to try this product out.
1 dicembre 2025
Risposta di Nailboo
Love hearing that your ordering experience went smoothly! 😊 That excitement is the best part — you’re going to have so much fun trying everything out.💖
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