My Toilet Spares Ltd Recensioni 

Shocking customer service and incorrect product sent on two occasions. I have used this company for a number of years and the service used to be great. The guy in charge now is truly awful and has no idea how to speak to customers. They have ignored multiple emails and sent me the incorrect product twice, when I have asked for the correct piece the contact has put the blame on me on both occasions. My advice is do not waste your money they are COWBOYS and you will not be satisfied with the service or the product they deliver.

Ordered a replacement Vitra toilet seat on Friday and it was delivered the following Thursday. Communication from the company could have been a little better but allowing for the pandemic situation, I was very satisfied with the service.

The toilet seat I ordered arrived damaged. I called them to report this and was told customer service staff were ‘not taking calls’. Over the next week, 2 emails went unanswered and 4 calls brought no response from customer service. It wasn’t until I got PayPal to intervene that I got a immediate response and a week later I received a replacement.

I ordered 3 toilet flush push buttons from this company on 14th July. They immediately took my payment of over £57. After 3 weeks, no delivery and many attempts to contact them on the phone failing as the call cut off after no reply. I sent an e mail. In the meantime I finally got through and was told that the wrong push flushes had been delivered and they would be with me on 11th August without fail, and I would receive a £6 !!! refund as an acknowledgement for the delay. 11th August came and went, no flush buttons and no money found its way into my account. I then got an e mail response from Richard telling me they had moved warehouses and this was the cause of the delay !! Today 12th August a package arrived with one flush button - I ordered 3 !!! and for the last hour their phone wont answer and eventually cuts off. I have sent another e mail demanding either immediate delivery of the missing items or a refund. I will update you as to what happens. Needless to say I wont be using them again.

No problems at all. Gave them a ring to check a couple of things. Lovely woman on phone. Toilet seat (hard to find!) came exactly within time frame told on phone. DPD delivered. Just give them a ring for help! Would buy again.

I waited 3 months for my order and when it finally arrived I was sent the wrong toilet seat which didn’t fit and didn’t match the pan. It was a very expensive purchase and after a week of contacting My toilet spares they still have not confirmed my return and refund. Appalling customer service.

Order reference RKD778225421 placed on 22nd April 2020. I have emailed and called 7 times this week and you have still not confirmed me return for refund.

I returned the toilet seat as advised below and I received a refund for the toilet seat but not for the £14.94 postage.

Unbelievable experience.
I had an emergency water leak due to a broken part. The guys understood my problem and went the extra mile and posted the item after last collection pickup time.
I got the part the next day by DHL and was able to install it and have my shower and water supply back to normal.
Thank you very much.

Half the price of ideal Standard for the same parts. Great customer service and found exactly the right parts.
Go to them first and you will save money and time :-)
Thank you MTS

I ordered a spare part (1th May), with payment taken on the same day. However since then there has been no trace of the delivery, and I haven’t been able to get through to the company despite many tries (2 of the 3 phone numbers listed on their website aren’t valid, the remaining one nobody ever picked up; emailed twice. This is very frustrating! I don’t know what’s going on. It’s understandable to take some time to deliver but at least let the customer know when it can be expected and via which delivering company.
Please we need that spare part badly!

After I ordered the wrong part they exchanged it for me without any fuss or bother. Very good service indeed.

Super efficient - managed to locate 10 year old toilet seat bumpers from a photograph. All done in short order - on the case in the late evening.

Posted and arrived very quickly.

Most friendly, punctual and friendly.

Highly Recommended!!

My Toilet Spares (MTS) were really helpful when I needed to verify the correct Ideal Standard reference for a replacement toilet seat & lid. They carefully reviewed my photographs and then sent me links to help me verify the design and reference number. Fantastic customer service which I truly appreciate.

Initially I was pleased to find the part we needed. The website made it difficult to order, . I ended up paying by card. Ordered on 8th April I am still waiting for the part. In fairness the company have replied to my emails and blame Royal Mail! Added to this it is difficult to track an order on the website. I would advise anyone NOT to order if large sums of money are involved. I have been refused a refund. Use at your peril!

Managed to source a toilet seat for my discontinued suite. Surprisingly, in these difficult times, the toilet seat arrived exactly as described (and in perfect condition) a couple of days later. After I ordered, I was worried that due to the ongoing situation it might not arrive, so did speak to customer support who were both polite, helpful and reassuring (but I needn't have worried as it arrived on time anyway

Could not find replacement toilet seat anywhere. My Toilet Spares were recommended and after sending them photos and measurements they found me the right one. I felt confident in using this company as Richard sent emails keeping me up to date and a landline no was also provided. Absolutely thrilled to have a complete bathroom again and have no hesitation in using and recommending this company again. Thank you so much.
☺☺

Replacement toilet seat

I sent photos of the existing toilet seat, other than the manufacturers name I had no identification as to which seat I required. MTS correctly identified the seat from the photos. I would use MTS again and recommend to my friends. Many thanks to Richard for his expertise.

Avoid this company like the Coronavirus!
They took £125 for a toilet seat, promised next day delivery and then came up with various excuses about why it was delayed in dispatch for a week. When it finally arrived it was damaged and they have been horrific to communicate with since. They lie about not receiving emails and never return calls. I wish I’d read all the reviews on here before ordering from them. They clearly don’t care about how they run their shoddy business or keeping customers. Stay away people!

Update: And as you can see from their reply, all they do is deflect any blame back on to the customer and brand them as a liar. The unreturned phone calls were weeks ago before the virus situation even broke out - I was told back then the reason my calls had been missed was because of a leaking roof in their warehouse. And isn’t it convenient that they never received my emails asking for a courier to return the item. Reading other reviews it would seem this is common practise at MTS. They conduct their customer care on excuses and subsequent lies. Companies like this should not be allowed to operate. I hope future buyers read the loooooong list of bad reviews on here and see them for what they really are before making any purchases.

Ordered part on the 12th February, didn't arrive. They said they would send another, didn't arrive. They no longer respond to emails and telephone line just rings out. Will have to try and get a refund from Paypal.

Avoid avoid avoid, ordered a part on 16th Feb 2020, after 3 weeks rang up to see what was happening, said they would reorder 3 weeks later still waiting. Have just asked for a refund, hope this happens. Will have to ring ring credit card company to see where I stand and will be reporting them to companies house.

My Order #1000014786

I ordered a spare part over a week ago (16th March), with payment taken on the same day. However since then there has been no trace of the delivery, and I haven’t been able to get through to the company despite many tries (2 of the 3 phone numbers listed on their website aren’t valid, the remaining one nobody ever picked up; emailed twice; left a message on the website). I don’t know what’s going on. It’s understandable to take some time to deliver but at least let the customer know when it can be expected and via which delivering company.

Update: I’ve received the refund and email reply from the company today, so updated my rating from 1 to 3 stars. FYI my main issue previously was with the lack of communication/response from company and the invalid phone numbers listed. I wouldn’t have minded a longer delivery time had the company responded to any of my previous getting in touch attempts.