Myrtle & Maude Recensioni 109

TrustScore 3 su 5

3,0

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Scopri cosa dicono le persone

Valutata 3 stelle su 5

Ordered on the 4th December, 24hr delivery as needed urgently. It is now the 9th and had no communication since the order confirmation. No tracking details. Very frustrating as would have got somet... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Found this company on Amazon and decided to purchase directly from their website to support businesses and so glad we did! Lovely products, lovely packaging and great free fast delivery to us in the... Leggi di più

Valutata 1 stelle su 5

Chose this website for items I needed quick for a suffering friend, chose the 24 hr delivery to ensure I got them quick. Now 6 days on and no delivery, chased them twice and they waffled on about the... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ordered on 25/10/25 with 24hr delivery and didn’t receive my parcel till 03/11/25. Emailed multiple times with no response for 4 days, only to say it had been lost at Royal Mail even though I’d never... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Erborista

Scritti dall'azienda

Pregnancy Well-being. Experts Herbalists, Backed by Science. Specialising in pregnancy and women's well-being. Supporting through the pregnancy journey Morning Sickness, Labour, Breastfeeding and beyond for PMS and Menopause


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

109 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

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Ha risposto al 80% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 4 stelle su 5

Great product but messaging can be insensitive

Great product. My only concern is how pregnancy/parenthood focused all the messaging is, including recommendations etc. A lot of people seeking fertility support, specifically, are doing it during or after very hard or devastating situations and being recommended anti-morning sickness or breastfeeding support or whatever is really painful. Great that you do all these products, but maybe a bit more sensitivity particularly around the fertility based products would be good.

25 novembre 2024
Valutata 3 stelle su 5

Post order customer service not good

I ordered the morning sickness kit which arrived. I was disappointed because the picture shows a presentation box which was not included. I was giving this as a present and it just looked like I’d picked a few items instead of buying a kit as advertised. I emailed M&M and messaged them on IG two weeks ago but haven’t received a reply.

26 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

No updates on delivery date

No updates on delivery date, I ordered 4 days ago and not heard a thing. I really need the products but at this point just want a refund.

3 ottobre 2024
Non scritta su invito
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Risposta di Myrtle & Maude

Hi Hannah, please could you drop us an email so we can understand your issue and advise hello@myrtleandmaude.com
Kind Regards,

Valutata 1 stelle su 5

I’m still waiting for the order

I’m still waiting for the order I placed 13 days ago. The item does not say it’s been shipped or offer any updates. I have emailed and sent two messages on the website with no response . This is extremely disappointing as I am heavily pregnant and very much in need of the item. I hope this review will promt some communication from them!

6 agosto 2024
Non scritta su invito
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Risposta di Myrtle & Maude

Hi Thank you for your review. Please see your emails. We responded on 8th and again this morning prior to this review. Please get in touch as willing to correct, we need you to confirm your address. Kindest Regards

Valutata 2 stelle su 5

Dispatch took over a week

Dispatch took over a week , when ordered under Royal Mail 48hr delivery

25 giugno 2024
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Risposta di Myrtle & Maude

Hi, Apologies for RM poor service on this occaison. We shipped your item asap and the item was with RM. RM48 is RM 2nd class service and they do not guarentee deliver. Their ETA is a guide. Kind Regards

Valutata 2 stelle su 5

Very poor customer service

Products are fine, no magic cure for morning sickness though. Delivery was slow and customer service is very poor. Delivery took much longer than advertised and Julie just blamed Royal Mail. Perhaps forgetting that customers contract is with M&M and not Royal Mail, it is up to M&M to ensure we get the service advertised.

16 aprile 2024
Non scritta su invito
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Risposta di Myrtle & Maude

Hi
Thank you for your review.
Sorry to hear you feel this way.
We dont shrug any responsibility, we shipped your order within 1 hour of receiving and sent using agreed method as selected on your order RM48 service. RM48 is a second class service. Instead of recieving your order in 2 wk days you recieved it on 5th wk day, we were in contact numerous times (3 responding emails) and apologies for RM service. We hope you can appreciate we have to use a 3rd party courier to deliver your items and have no contrrol over RM.
Kind Regards, Julia

Valutata 1 stelle su 5

Order never arrived

I paid for next day delivery a week ago and my order still hasn’t arrived. I emailed the company and got no response. Wouldn’t recommend.

26 marzo 2024
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Risposta di Myrtle & Maude

Hi
Thank you for your review.
I can conifrm your order was shipped asap. We have sent you RM tracking ID. Apologies RM did not meet their ETA. The double bank holiday hasnt helped. Kind Regards,

Valutata 1 stelle su 5
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Risposta di Myrtle & Maude

Hi,
Thank you for your review.
As per our email - we shipped your order via RM24 Tracking. We apologied for RM delay.
We ask you to allow a bit more time for RM to deliver - if not we are happy to rectify.
Kind Regards

Valutata 1 stelle su 5

Poor customer service

Poor customer service, product hasn’t arrived and the details on the website led to another firm. After multiple emails I got a short reply with no apology stating the product was out of stock, haven’t heard since and a month later product still not here.

24 febbraio 2024
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Risposta di Myrtle & Maude

Hi,
Thank you for your comments. We responded to your email within 24 hours advising your order was a pre orders as we are out of stock. Our listing stated shipping by mid March. We didnt recieve a response. We have sent you an new email. Kind Regards,
Myrtle & Maude

Valutata 5 stelle su 5

I ordered a morning sickness gift set…

I ordered a morning sickness gift set for my friend who hasnt been feeling well. Estimated shipping was 3-7 days but it arrived the very next day. She was so surprised and pleased, the presentation was beautiful and she confirms the mints and tea taste great and help a lot. Highly recommend

2 febbraio 2024
Non scritta su invito

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