In SG service is good but I bought a roaming eSim through the app for MyRepublic Everywhere and once I have paid for it, it takes me to the MyRepublic Everywhere app to download eSim but says the ap... Leggi di più
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I received an email from MyRepublic stating that my Payment card had expired, I checked my card and this was untrue. I went to MyRebublic Chat line and was very frustrated that it did not allow to spe... Leggi di più
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useless service slow speeds. reconnected to old isp instantly back to full (95+) 100nbn speeds vs 50ish from these jokers. on top of that was only connected a week yet was billed full month.... Leggi di più
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I am more than blown away with how consistent the speeds are however the only thing I would advise new customers is that the support is quite poor. The live chats take ages for the simplest response a... Leggi di più
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MyRepublic was the first purpose-built National Broadband Network internet service provider in Asia Pacific, we provide ultra-fast internet services to Singapore, and New Zealand, and Australia. We provide internet connectivity on a network that’s optimised to deliver high performance to your home.
Informazioni di contatto
PO BOX 7081 Alexandria, NSW, 2015, Sydney, Australia
- myrepublic.com.au
3,0
Nella media
756 recensioni
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Inconsistent and underdelivered speeds and frequent dropouts
Inconsistent speeds. Frequent dropouts and ZERO way of contacting a living person on the phone when something goes wrong; which happens very often.
Packaged advertised as 1000/50. Never got over 250Mbps 99% of the time.
First put in this review on 22/04 and was promised this will be looked at. It is now 11/05 and still all I get is a reponse once week or two telling me the issue is still being looked at. How long do I have to deal with incompetance while the company is still billing me full price??!!
Ping turnaround time is worse than most dsl and hfc networks even when running on FTTP.
22 aprile 2022
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Risposta di MyRepublic Australia
June 13, 2022
We have been looking after your case and we noticed that you haven't reverted back with your details, JJan.
We are here to help!
Thank you,
Jan - Team Leader
May 11, 2022
Hi JJan,
We're sorry to hear you are experiencing slow speed and drop outs with the connection.
We are here to help!
I wasn't able to locate your account. Kindly send an email with your account details to feedback@myrepublic.net.
Regards,
Exaltacion
Nearly impossible to contact ..Waited…
Nearly impossible to contact ..Waited 10 days to be connected after being told everyday it would be soon they contacted me and told me it would be another 4 weeks..6 weeks to connect an already established broadband connection ..rang telstra and they connected the next day..don't use my republic there service is rubbish
29 marzo 2022
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Risposta di MyRepublic Australia
Hi Ben.
I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.
A retentions specialist will reach out to you.
Regards,
Exaltacion
stay away from the republic
TERRIBLE service if it wasn't dropouts it was slow speed I was with them just short of a month and couldn't change providers quick enough trying to get service was a waste of time.
29 marzo 2022
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Risposta di MyRepublic Australia
April 7, 2022
We have been looking after your case and we noticed that you haven't reverted back with your details, Peter.
We are here to help!
Thank you,
Jan - Team Leader
March 30, 2022
Hi Peter,
I want to apologize for any inconvenience this problem has caused you. We take customer satisfaction seriously and we are glad to hear from you.
Kindly send an email with your account details to feedback@myrepublic.net
Regards,
Exaltacion
Looking for a new internet provider? Move along, nothing to see here.
I've had a terrible experience with MyRepublic since moving to NBN. I've been connected with them for about 3 years, and I'm finally moving on. After countless dropouts and almost full days without connection, I can't take it anymore. The worst thing about MyRepublic is it's impossible to talk to a human on the phone. The online chat usually drops out before getting to chat to a person, and then once you do finally get onto a person, they cut you off after 20 minutes, almost like they have a time target they need to hit for each ticket. I'm extremely disappointed with the service.
29 marzo 2022
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Risposta di MyRepublic Australia
Hi Aaron,
Over time we have had challenges that have impacted our customers; for this, we are sorry but also grateful as we have now been able to reflect and improve on how we interact with our customers and benchmark our level of service. We recently have made some major improvements to our systems, platform, processes and procedures which have had a significant improvement in interacting with our customers, rest assured this is not the end of our improvements. Every week we take the time to reflect on both negative and positive reviews to ensure we are listening to our customers.
We are here to help!
I wasn't able to locate your account. Kindly send an email with your account details to feedback@myrepublic.net
Regards,
Exaltacion
When assistance is needed they are not…
When assistance is needed they are not available to speak to on the phone. The chat line goes around in circles and does not fix the problem. Their rates are cheap and when the service is working it is fine but when you need to fix something it is a very long and difficult process. I do NOT recommend My Republic
My Republic your response sounds great in the message you wrote. My internet is down today as it is for a lot of your customers. I tried on numerous phone lines before I finally found one all resulted in being hung up on before I got to speak to person. The recorded phone message advised me someone would call me back if they determine if it is worth a callback. This is not good enough at all. I still have not recieved a call back I dont have internet at home. I'm contracted with you until April at which point I am going to change providers I would rather pay more money and have a service that I can contact when there is an issue. I would also rather pay more money for a service that works. I still do NOT recommend My Republic.
28 marzo 2022
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Risposta di MyRepublic Australia
April 7, 2022
We have been looking after your case and we noticed that you haven't reverted back with your details, Danni.
We are here to help!
Thank you,
Jan - Team Leader
March 29, 2022
Hi Danni,
I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business.
We are here to help!
I wasn't able to locate your account. Kindly send an email with your account details to feedback@myrepublic.net
Regards,
Exaltacion
MyRepublic.... worst Internet provider I ever had!
I was with AB 100/20 and I thought that was slow internet and jump with myrepublic 1000/50 thinking this will be better but it is far worst than AB 100/20. Now I'm looking for a better ISP
26 marzo 2022
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Risposta di MyRepublic Australia
April 7, 2022
We have been looking after your case and we noticed that you haven't reverted back with your details, Jay-r.
We are here to help!
Thank you,
Jan - Team Leader
March 26, 2022
Hi Jay-r,
We're sorry to hear you are experiencing slow speed. This is not something we want for our customers.
If you wish to cancel your service because something isn't right - we'd love the opportunity to get our relationship back on track.
We are here to help!
I wasn't able to locate your account. Kindly send an email with your account details to feedback@myrepublic.net
Regards,
Exaltacion
Early days yet but kick off is awesome!
Early days yet but kick off is awesome!
Ordering was easy. Reviews are positive. Interested to see the speed but all is looking good so far
26 marzo 2022
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Risposta di MyRepublic Australia
Hi Jed,
Thank you for choosing MyRepublic. We appreciate your business and we love that you took a brief moment to let leave us this inspiring review.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
I have been with my republic for the…
I have been with my republic for the last couple of years they are a great internet provider thanks my republic
22 marzo 2022
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Risposta di MyRepublic Australia
Hi Leanne,
We are so grateful for your 5-star review. MyRepublic is committed to providing our customers with only the highest quality of internet service delivered through impeccable customer service.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Great internet provider
Although the chat may be a bit slow, I have found everything to be great. The internet service and the customer service.
14 marzo 2022
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Risposta di MyRepublic Australia
Hi Glenn,
Thank you so much for your review. Support from customers like you helps our business grow and evolve.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
John
horrendous and disrespectful customer service
After 4 years wit this company and a few bad experiences its just got worse to a whole new level. the speeds etc have been generally OK, but the customer service from this company is so bad I cannot believe they are still in business. words cannot describe the horrendous treatment I have received. I still have no connection after 4 days of them wasting my time , the ridiculous chat bot blocking me and dropping out when I finally get through they make me repeat myself then it drops out again they send a message saying there will be an email sent to follow up , the email never arrives etc etc etc .... now apparently they will get someone to call me back. yeah right. currently looking for another provider .
13 marzo 2022
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Risposta di MyRepublic Australia
April 7, 2022
We have been looking after your case and we noticed that you haven't reverted back with your details, Soulore.
We are here to help!
Thank you,
Jan - Team Leader
March 14, 2022
Hi Soulore,
We are sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
We are here to help!
I wasn't able to locate your account. Kindly send an email with your account details to feedback@myrepublic.net
Regards,
John
useless service slow speeds
useless service slow speeds. reconnected to old isp instantly back to full (95+) 100nbn speeds vs 50ish from these jokers.
on top of that was only connected a week yet was billed full month. stay away go to superloop or somewhere that can actually provide what's advertised. -10000/10.
the fact you reply with a link which i used over a month ago and did not receive a reply just reinforces my review that your service is trash just like your support. disgusting business model stealing money from people.
i suggest people reading this DO NOT use this isp. do yourself a favour go to superloop aussie broadband or mate Internet.
25 febbraio 2022
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Risposta di MyRepublic Australia
We're sorry to hear you are experiencing slow speeds. Superfast internet speeds are something we want for all our customers, Adam.
At MyRepublic, we take your feedback seriously. If you are dissatisfied in any way, it’s important we hear about it. We’ll work with you to address your complaint quickly, in an objective, fair and transparent way.
Anyone has the right to complain to MyRepublic. Link : https://support-au.myrepublic.net/hc/en-us/articles/360001923587-I-want-to-make-a-complaint
A Solutions Manager will get in touch with you.
Regards,
Jan - Team Leader
Great experience so far
Great experience so far! Person booked for internet installation and MyRepublic have kept me informed. Most impressed!
24 febbraio 2022
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Risposta di MyRepublic Australia
Hi Charlotte,
Thanks for the 5-star review! We are big on transparency when it comes to the order activation process.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
John
Crazy good speeds, slow support staff
I am more than blown away with how consistent the speeds are however the only thing I would advise new customers is that the support is quite poor. The live chats take ages for the simplest response and the phone lines only operate on business days during business hours. If you run into no problems like I did you should have an overall good experience but just always keep in mind support when choosing a provider
23 febbraio 2022
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Risposta di MyRepublic Australia
Hi Dinil,
We recently have made some major improvements to our systems, platform, processes and procedures which have had a significant improvement in interacting with our customers. Rest assured this is not the end of our improvements. Every week we take the time to reflect on both negative and positive reviews to ensure we are listening to our customers.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEDT from Mondays to Fridays and 9:00 AM - 5:00 PM AEDT every Saturday.
Regards,
John
So Far peak hours are terrible
The change from Aussie Broadband to My Republic was quick done within 15 mins.
While my upload and download speeds remained the same on 100/20 my ping did increase a fair bit.
with ABB i was getting 8-12 ping but with My Republic I'm getting around 20-30ping so will see how it impacts my gaming but considering its $30 a month cheaper than abb for first 6 month will give it a go and see how it holds up so far its been good but its way to early to tell as only been wiht them for about an hour now
Update
was working fine till peak hour at around 5:30pm all the way till around 10:30pm my internet speed went to trash sitting in the low 13-20mbs my ping also increased to around 40ping my speed hasn't been this slow in the past 10 years that ive lived here will give it 1 more day and if peak hour speed sit this low i will be changing back to Aussie broadband at least during there peak hours it was only slowing down to 80mbs when i was on 100/20 when i was on 250/20 it only slowed down to 200mbs
so yeah not sure why the massive difference in congestion and ping but so far off to a bad start with My Republic
Update 2nd day
so off to the same issue and around about the same time 5:30pm -10:30pm
the speeds drop yet again not as bad as previous day but still in the low 20mbs was causing lag in my game of forza when it started happening dont think ill stick around long as i never had this issue at all with Aussie broadband
Update its been a feww days now since i connected and it still hasnt gotten any better infact i think its gotten worse today from 11am till now 5pm its been under 20mbs all day long with constant instability watching youtube of netflix is constantly pausing can handly run netflix or yourtube on 1 device let alone the 3 of us at the same time on different devices voice chat in discord is constantly dropping out as well which is clearly network issue just overall a very bad experience with my republic I've put in for a refund and will be changing asap I never had this issue when I was with Telstra or Aussie broadband
service disconnected refunded and now with new privider
21 febbraio 2022
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Risposta di MyRepublic Australia
March 10, 2022
We have been looking after your case and we noticed that you haven't reverted back with your details.
We are here to help!
Thank you,
Jan - Team Leader
February 26, 2022
We're sorry to hear you are experiencing slow speeds. Superfast internet speeds are something we want for all our customers.
Happy to help with this! I only need a bit more information from you. Kindly revert back with your account information to feedback@myrepublic.net
Thank you,
Jan - Team Leader
I have just recently signed up for NBN…
I have just recently signed up for NBN service with my republic and what a big mistake. Internet speed is always slow.
17 febbraio 2022
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Risposta di MyRepublic Australia
February 22, 2022 - Based on my review, you declined to perform the isolation tests that are required for an NBN fault case to be raised. We wish you all the best with your new provider. Thank you, Jan - Team Leader
February 16, 2022 - We're sorry to hear you are experiencing slow speeds. Superfast internet speeds are something we want for all our customers, Amit. Based on my review, your website browsing case was resolved by a Service Assurance Manager last February 7. I did not see any recent contact to report your current concern. A callback has been organized for today so we can get this sorted out. We are here to help! Thank you, Jan - Team Leader
The order process was smooth after…
The order process was smooth after initial hiccups with expired links to complete the order. The support was good and hope the after sales service matches the experience I have had so far.
14 febbraio 2022
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Risposta di MyRepublic Australia
Hi Vasanth,
Welcome to a growing community of happy and loyal customers. We are grateful that you took the time to leave us a positive review. Your feedback helps us to improve service for everyone. We will make sure to share this with the whole team to let them know to keep up the amazing work.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
John
Best hassle free internet provider
They are very competitive with their prices. I always get the speed I'm paying for. Any issues I might have are quickly fixed and they stay with you until all issues are solved.
Staff are always friendly and well mannered.
10 febbraio 2022
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Risposta di MyRepublic Australia
Hi Catherine,
Thanks for the 5-star review! We believe that great coverage and the best value for money are what will win our customers’ trust.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
John
Worst company I have dealt with in years. Hard to believe they are in business.Absolute nightmare!
From the beginning there were red flags with My Republic.
No phone number. No support email. Nothing.
Only a chat bot which coincidentally would keep you online for about 30 minutes each time but just as you start to speak to someone disconnect you and you have to start the whole process again.
Forget about any call backs or an ounce of professionalism.
I finally had enough of not being able to catch a single individual for over 3 weeks and cancelled my order.
Today I get a message they have "successfully" switch me over, except they haven't.
So now I have no internet. No ability to talk to anyone except a chatbot and if I call another provider it will be a few weeks without internet.
It's nearly 1pm and I've been on their chat since 10am.
If you have a life and internet is important to you, avoid this company.
Update: look at the pathetic generic response below as to what sort of company this is.
After acknowledging my cancellation they have attempted to switch me over again today. I won't have internet for a couple more days and need to contact NBN from blocking these guys touching our line.
Essentially an intervention order against an internet company. Be warned people. This company is one of the dodgiest I've dealt with in mg life.
7 febbraio 2022
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Risposta di MyRepublic Australia
February 8, 2022
We have been looking after your case and we noticed that you haven't reverted back with your details, Oby.
We are here to help!
Thank you,
Jan - Team Leader
February 7, 2022
Hi Oby,
Thanks for letting us know about your situation. We can understand that it’s frustrating to lose a feature that you’ve come to rely on like that. We embrace technology and use it to create true value for our customers by doing things a little bit differently. As we continue to evolve and adapt to more efficient customer service, we have transitioned to Live Chat. By making the hard decision to drop it, we managed to accomplish the following: You don't need to put up with lengthy IVRs or wait times anymore and we can answer your questions on the spot.
This also gives you the ability to multi-task; you can get on doing something else while we resolve your issue for you. We recently have made some major improvements to our systems, platform, processes, and procedures which have had a significant improvement in interacting with our customers, rest assured this is not the end of our improvements. Every week we take the time to reflect on both negative and positive reviews to ensure we are listening to our customers.
We are here to help!
I wasn't able to locate your account. Kindly send an email with your account details to feedback@myrepublic.net
Regards,
John
Great service and friendly staff, what more could you ask for?
I was connected to an agent named Lauren, they were a very helpful, polite, professional and friendly staff member.
They answered my enquiry pretty quickly and even asked if I had any other enquiries, then asked if my first enquiry was resolved.
Lauren is the type of person I want to have on every interaction, as they made my first time contacting staff a pleasant one.
Kudos to Lauren and their ability to make sure they provide accurate information to the best of their ability.
3 febbraio 2022
Non scritta su invito
Risposta di MyRepublic Australia
Hi Brendan,
We appreciate your thoughtful review. Professionalism is one of our core values and we are glad that it resonated with you. We have passed on your commendation to Lauren and the team.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
John
Problem with logging onto my account…
Problem with logging onto my account and the Customer Service was absolutely fantastic, fixed the problem immediately, I would highly recommend MyRepublic to everyone for super fast internet and extremely affordable with no lag time or dropouts
2 febbraio 2022
Non scritta su invito
Risposta di MyRepublic Australia
Hi Michael,
It's really amazing to hear that you received timely support in regards to your MyAccount issues. We are also delighted to hear that you've had a reliable internet connection thus far with a consistent service.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
John
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