Stay away from them. Difficult to deal with, clunky software, limited API features, and near impossible to talk to them if you have an issue. MY CC declined once and they automatically charged an ex... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Don't be tempted to get this software. Yes, it is cheaper. BUT, the total cost of ownership is so much higher! UI is very poor in many areas. Key functionality is lacking in areas that are not immed... Leggi di più
L'azienda ha risposto
I received an excellent help from Shanika. She has been very patient with me as I navigate the system. I'm an older person and can easily get confused with technology, However, with Shanika'... Leggi di più
L'azienda ha risposto
I cancelled my account with this company over a month ago, yet I’m still receiving invoices and reminders that I’m about to be charged via direct debit. And before MYOB replies and says their stan... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Why do over one Million Australian businesses, accountants and bookkeepers use MYOB accounting software? Start a free 30-day trial and find out why.
Informazioni di contatto
168 Cremorne St, 3121, Melbourne, Australia
- myob.com
1,6
Pessimo
401 recensioni
Ha risposto al 76% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
MYOB Absolute rubbish
Absolute rubbish, app is terrible and customer support is even worse.
If you try to cancel your subscription it takes them forever and you still have to pay while you wait.
Xero is far better for small business owners, offers more and easier to use.
9 gennaio 2024
Non scritta su invito
Risposta di MYOB
Hey Robert! We're really sorry to hear you have had a bad experience with the app and support. Our utmost priority is always to address your concerns promptly and effectively. Our current turnaround time for cancellations is less than 3 days, if you would like me to investigate your situation further, please send a private message on one of our social media channels or through the Community Forum with the relevant case number or file details and we'll make sure to get to the bottom of it. Cheers, Mike
NO SUPPORT EVER
We have been an Accountright user for 3 years. We have hundreds of duplicated bank transactions in our file and have been trying to get a call back since the 21/11. We cannot operate the file. There is no Australian support for the product and it is all based in the Phillipines, they cannot put you through to anyone. Their bank feeds department never replies despite 7 replies saying they will contact you in 2 to 3 days. Dont buy this product.
18 dicembre 2023
Non scritta su invito
Risposta di MYOB
Hey there! We're really sorry to hear about the difficulties you've encountered while seeking support. Our utmost priority is always to address your concerns promptly and effectively.
To facilitate faster resolution, we offer a range of digital support options such as Live Chat, Help Articles, and an active Community Forum. Whilst we are unable to provide direct support in this particular channel, we recommend you to please reach out to us by sending a private message on one of our social media channels or through the Community Forum with the relevant case number or file details and we'll make sure to get to the bottom of it. Cheers, Amanda.
The lady who assisted me over the phone…
The lady who assisted me over the phone Andrea D. was very nice and helpful. Helped me to achieved my expectation even outside her duties.
9 novembre 2023
Non scritta su invito
Risposta di MYOB
Hey Wei! Thanks so much for taking the time to share your experience. We'll make sure to forward your feedback to Andrea! Cheers, Amanda.
Crappy software / crappy customer service
I’ve been a customer of MYOB for several years. I am constantly disappointed with the product bugs and poor service. The only reason I have persevered with this crappy software is because I would need to spend many hours migrating my business information over to another software. I have recently experienced a problem and requested a help phonecall .. I received an email one week later asking me to describe the problem in an email .. my experience is they only offer help by email now which is far too slow and unhelpful. I have finally had enough of this rubbish and will be transitioning my business to another software at the end of this financial year.
Update : I note that MYOB responded to my above feedback within an hour of me posting it -amazing!- several days faster than their real response to a real customer issue. Also note the MYOB response seems to have been written by AI just like their useless “live chat bot” and basically apologises and acknowledges that they don’t offer real customer support anymore when we need it ! Run a mile from this company they are more worried about maximising profit rather than good product or customer experience
9 novembre 2023
Non scritta su invito
Risposta di MYOB
Hey Anthony. We're really sorry to hear about the difficulties you have encountered while seeking support. Our utmost priority is always to address your concerns promptly and effectively.
To facilitate faster resolution, we offer a range of digital support options such as Live Chat, Help Articles, and an active Community Forum. Whilst we are unable to provide direct support in this particular channel, we recommend you to please reach out to us by sending a private message on one of our social media channels or through the Community Forum with the relevant case number, and we'll make sure to get to the bottom of it. Cheers, Amanda.
Finally I was helped by good lady
Finally I was helped by good lady, she knew what she was talking about and understood my concerns
20 novembre 2023
Non scritta su invito
Risposta di MYOB
Hey Parmila! We're glad to hear your concerns were addressed and resolved. Appreciate you taking the time to share your experience! Cheers, Amanda.
I Cant give you a MINUS SCORE WHAT A…
I Cant give you a MINUS SCORE WHAT A SHAME!!
AFTER 1 month of trying to get an account right plus account repaired I still can not use it. It should also be noted that this error was caused by a staff member at MYOB doing the wrong thing. I have an email trail a mile long, I replied to an email with a support request 01509099, The full email trail is below it. The same person replied to me as below. WHAT AN ABSOLUTE JOKE!
New comment from MYOB support
Subject: Activate a file - Update to MYOB support request 01509099
Hi ,
Thanks for your support request #01509099.
I hope this email finds you well. I'm sorry to hear that you are unable to confirm your file with the steps we have provided.
To assist further and for the verification of the account, please provide the following information:
1. Your full name and email address associated with the account
2. Account or Business name
3. Serial number or Client ID
4. Company File ID of the file you want to confirm
5. Build number
To find company file ID and Build number, please open the File, then go to Help tab, and select About MYOB AccountRight.
When we have this information, we'll be able to help you out.
We hope to hear from you soon.
Kind regards,
8 novembre 2023
Non scritta su invito
Risposta di MYOB
Hey Clifford. We're sorry to hear about your troubles trying to confirm your company file. Regarding the case number mentioned, I've reached out to the relevant agent to request that they follow up and ensure you're able to confirm and gain access to your files.
I'd like to take this time to say sorry and apologise for the amount of time you've had to spend to get this issue resolved. I will be raising your feedback through to the relevant team so that we can improve accordingly and prevent any further situations like this.
If you have any further questions, please reach out by sending a private message on any of our social channels and one of us will be able to take it forwards from there!
Cheers, Amanda.
I pay $49 a month for this useless app
I pay $49 a month for this useless app. The invoices i send to customers don't even show the invoice, just a red/green line at the top of the invoice. Among other issues. DO NOT use MYOB!!!
26 ottobre 2023
Non scritta su invito
Risposta di MYOB
Hey Alex,
Thank you for taking the time to share your experience. With respect to your feedback, can you please provide us further details through a private message through any of our social channels or the Community Forum. I'd like to escalate your feedback to the relevant teams so that we can get to the bottom of it for you. Cheers, Amanda.
Myob increasing payments without notice…
Myob increasing payments without notice and then demanding payment - holding files to ransom!!!
24 ottobre 2023
Non scritta su invito
Risposta di MYOB
Hey Jo. We sincerely apologise for any confusion caused. For clarity, we do not hold files for ransom. However, it is our policy to restrict access to files if accounts fall into arrears due to non-payment. Your subscription details can be found at myaccount.myob.com. Instructions to navigate the page are listed here: https://help.myob.com/wiki/display/ar/Your+MYOB+subscription+and+payment+details
Cheers, Amanda.
Terrible service
I am a bookkeeper so use a number of different software to facilitate clients accounts.
I had a new client come onboard that had an MYOB file that he let laps in May 2023 so only 4 months ago. We needed to get information from this file and have been told they only hold the file for 60 days and you can not access it even as a read only file.
No other company do this. They have said that its the agreement my client signed up to as he started on a trial but he held that subscription for 18mths and was paying $53 for this subscription.
No other software company do this. I can usually access read only files at least.
I will no longer recommend any of my clients to MYOB and will be recommending any that I have that are using it to consider moving elsewhere.
9 ottobre 2023
Non scritta su invito
Risposta di MYOB
Hey Kylie,
Thank you for taking the time to provide your feedback. The details regarding cancelling your MYOB subscription can be found on this link here: https://help.myob.com/wiki/display/myob/Cancelling+your+MYOB+subscription#expand-CanIresubscribeaftercancellingmysubscription
With respect to your feedback, can you please provide us further details through a private message through any of our social channels or the Community Forum? I'd like to escalate your feedback to the relevant teams and we'll make sure to get to the bottom of it for you and see if I can assist you with this.
Cheers, Amanda.
NO CUSTOMER SERVICE NOW
NO CUSTOMER SERVICE NOW
I have been using MYOB for 20 + years. You used to have a customer service phone number answered by a local team. Now you are referred to online help, which when it is a technical issue is next to useless. I am seriously considering other options as I am spending literally hours on hold trying to get resolve.
26 settembre 2023
Non scritta su invito
Risposta di MYOB
Hey Therese!
Thank you for being a loyal MYOB client over the last 20 years. We're really sorry to hear about the difficulties you have encountered while seeking support. Our utmost priority is always to address your concerns promptly and effectively. I'll make sure your feedback is escalated through to the relevant teams so that we can improve our processes accordingly. To facilitate faster resolution, we offer a range of digital support options such as Live Chat, Help Articles, and an active Community Forum where you can find support. Whilst we are unable to provide direct support in this particular channel, we recommend you to please raise the issue with our Live Chat team or in the Community Forum, and we'll make sure to get to the bottom of it!
Cheers, Amanda.
Avoid this company... They aren't good.
Was with them for over 10 years. They sent an email requesting further documents (know your customer) which i missed so they cancelled my merchant services. Turns out there are better options anyway.
25 settembre 2023
Non scritta su invito
Risposta di MYOB
Hey David! Thank you for being a loyal MYOB client over the last 10 years. We're sorry to see you transition away from MYOB.
If there are any specific instances where you felt that you didn't get adequate support, I'd like to know the details. I will make sure your feedback is escalated through to the relevant teams and included in future conversations so that we can improve our processes accordingly. If there is anything else I can assist you with, please feel free to send me a direct message through any of our social channels or the community forum.
Cheers, Amanda.
Poor functionality, rescued by Shanika
Very confusing and convulated platform with poor functionality. Not intuitive to use. Experiencing several technical errors and issues that are fiddly to have resolved.
Shanika on the other hand has been excellent at addressing many of the issues and always got back to me or followed up in a timely manner.
25 settembre 2023
Non scritta su invito
Risposta di MYOB
Hey Kat! Thank you for taking the time to share your thoughts! We'll pass your feedback onto Shanika! We also appreciate you sharing your thoughts about the product. We're sorry that you experienced several technical errors. We'd like to understand this so that we can pass on your feedback to the relevant team. Can you please provide us with further details along with your Client ID via a Direct Message to us either through our Social channels or the Community Forum? We'll look into this and help you resolve your issues. Cheers, Amanda.
NO SUPPORT
After using MYOB AccountRight for 20 years we are very disappointed at the poor support and have changed to another software.
Couldn't be happier now after the transition.
11 agosto 2023
Non scritta su invito
Risposta di MYOB
Hey Steven! Thank you for being a loyal MYOB client over the last 20 years. We're really sorry to hear about your struggles trying to get some support. We're also sorry to see you transition away from MYOB.
If there are any specific instances where you felt that you didn't get adequate support, I'd like to know the details. I will make sure your feedback is escalated through to the relevant teams and included in future conversations so that we can improve our processes accordingly. If there is anything else I can assist you with, please feel free to send me a direct message through any of our social channels or the community forum.
Cheers, Amanda.
Avoid at all cost
Incorrect calculation on STP
Employee Timesheet function not available on Payroll Only subscription (despite being advertised as such)
Payroll needs lots of manual interaction (e.g. typing in the hours again even if the timesheet are already filled in)
Setup functions are very unclear
15 settembre 2023
Non scritta su invito
Risposta di MYOB
Hey Marco,
Thank you for taking the time to provide some feedback in terms of using our product. I'll make
sure your feedback is included in future conversations by passing it to the relevant team so that we can improve accordingly.
We have more information about setting up your payroll on this link here: https://help.myob.com/wiki/display/myob/Setting+up+payroll
To provide you with the best possible support, I recommend reaching out to our Live Chat support team or sending us a private message on our social channels and we'll make sure to get to the bottom of it for you!
Cheers, Amanda.
MYOB support is the worst I have…
MYOB support is the worst I have encountered. Months down the track and I’m still receiving generic messaging and no real resolution. Frustrating!
14 settembre 2023
Non scritta su invito
Risposta di MYOB
Hey there!
We're really sorry to hear about the difficulties you have encountered while seeking support. Our utmost priority is to address your concerns promptly and effectively.
Rest assured, we'll make sure your feedback is escalated through to the relevant teams so that we can improve our processes accordingly. To facilitate faster resolution, we offer a range of digital support options such as Live Chat, Help Articles, and an active Community Forum where you can find support.
Whilst we are unable to provide direct support in this particular channel, we recommend you to please raise the issue with our Live Chat team or in the Community Forum, and we'll make sure to get to the bottom of it!
Cheers, Amanda.
Shanika very quickly sorted my issues…
Shanika very quickly sorted my issues and was most helpful. I had to call back about another matter and she also sorted this issue very quickly - it is great to have a contact to ring when you are processing payroll you don't have time to hope someone will answer you sometime.
11 settembre 2023
Non scritta su invito
Risposta di MYOB
Hey Suellen! Thank you for taking the time to share your thoughts! We'll pass your feedback onto Shanika! Cheers, Amanda.
I use MYOB for nearly 20 years…
I use MYOB for nearly 20 years (administered nearly 30 company licenses, another 50-60 licenses have been purchased by our partners/clients following my advice), however my recent experience is worrisome. After trial period, on 1st August we purchased AccountRight licence, and since then for nearly 5 weeks we have not able to use it: initially it took nearly 3 weeks to authorise the file and now can’t process inventory transactions in purchase ledger and record recurring journals! With no support offered, the only solution for us to terminate service! Shame, as I have been very loyal user for so many years!
1 settembre 2023
Non scritta su invito
Risposta di MYOB
Hey there! Thank you for being a loyal MYOB client over the last 20 years. We're really sorry to hear about your struggles trying to get some support. I will make sure your feedback is escalated through to the relevant teams so that we can improve our processes accordingly.
To provide you with the best possible support, I recommend reaching out to our Live Chat support team or contacting us on our social channels and we'll make sure to get to the bottom of it for you!
Cheers, Amanda.
Online guidance
Andrea Deleze was extremely helpful and easily answered all my questions. Her product knowledge was very apparent and was able to demonstrate in easy to follow steps the process to complete the tasks that I was having issues with
1 settembre 2023
Non scritta su invito
Risposta di MYOB
Hey Edward! Thank you for taking the time to share your thoughts! We'll pass on your feedback to Andrea! Cheers, Amanda.
Constant Cloud Issues
Constant Cloud Issues. The entire program is 'clunky' and not worth the expensive monthly fees. AVOID it
31 agosto 2023
Non scritta su invito
Risposta di MYOB
Hey there, our online service provider experienced a major outage on Wednesday which had a large impact on file access. The issue has since been resolved. We're really sorry about the inconveniences caused during that time-frame.
If you do have any further issues with accessing your file, please don't hesitate to reach out to us. You can reach out by sending a private message on any of our social channels and one of us would be happy to help you resolve your issues.
Cheers, Amanda.
Horrible Customer Service
You are unable to talk to a person.
Account right has now been down for over 20 hours and no one knows when it will be back up
31 agosto 2023
Non scritta su invito
Risposta di MYOB
Hey Jeff, our online service provider experienced a major outage yesterday which had a large impact on file access. We're continuing to work with our service providers to resolve the issues. Status updates will be posted here: status.myob.com
Services are now coming back online however while they resume, some users may still experience issues accessing their files. We're really sorry about the inconveniences caused and are working hard to have everything restored as soon as possible.
If you do have any further issues, please don't hesitate to reach out to us. You can reach out by sending a private message on any of our social channels and one of us would be happy to help you resolve your issues.
Cheers, Amanda.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.