MYOB Recensioni 401

I have been working with Myob software for 16 years! as of this week! Nov 2024 with the new updates! DO NOT GO ANYWHERE NEAR MYOB SOFTWARE! Multi Company Group! Myob has become unusable for anyone who has more than one Company file! Myob you have done this to yourself! Not listening to your clients! We are leaving in droves! BYE MYOB

We have been using MYOB for more than 10 years now. So far it has been ok, not great, not amazing, but it did the basic stuff ok. But now that Myob has changed their online login policies, MYOB has become an absolute nightmare to work with. We run several company files and everytime we switch companies the entire login process with security code etc. starts again. We're now spending a big portion of our working day just loging into Myob companies. On top of that, if you stop working for half an hour on a company file because you go for lunch, or a coffee, or do something else than being on your computer, Myob freezes and we have to do the whole painful login process again for every company. On top of that, Myob freezes quite often just in the middle of work - only solution is shutting it down and start logging in again.
Myob has become a huge waste of time. The product was never great but now it's absolute crap....

As a new customer of MYOB, I’ve been thoroughly impressed with how easy and intuitive the app is to use. The setup was seamless, and I was up and running in no time. I’m not an expert in accounting, but MYOB made it really simple to manage my business finances right from the start. Thanks to Shanika Jayawickrama she explained and clarified all my doubts with patience. Highly recommend her.

No ability to see emails / quotes / invoices you’ve sent clients! (without paying for the premier edition). Absolute joke. 2 years of trying to use Myob after my accountant put me on it. Nothing but issues as a small business owner in construction.

We got recommended MYOB by an accountant we did not hesitate to sign up.

We have spent 4 days trying to get support to resolve onboarding issues to the point we cannot even setup bank feeds. We've applied for 2 tickets with Support and Issued feedback via there complaints line and our issue is still outstanding.

I tried tocancel my subscription but they would not let me until they took another payment which i did not authorise, but they took it anyway. Big corporation ripping off the small guy.

my story is the same as others myob has no customer service at all. I been waiting 18 days for something they had told me would take 10 days to fix... And well I am still waiting. By the way my something is my ability to invoice my clients so I can get paid. Yeah the very thing this software should be doing for me. I would stay away from myob look at other software. There support is terrible at best. Currently in hell. Still waiting no being able to invoice.

I was really dissatisfied with MYOBS service until I received a call from Lailanie Arnado asking me what problems I had and offered to call back and walk me through the problems. I spent some time on the phone with her and she rectified all the different items I had problems with. She was extremely supportive and I am thoroughly satisfied. Highly recommend her.

Appalling support and customer service for customers with AR v19. I recommend that anyone trying to get help type into the search field 'how to make a formal complaint against MYOB' and you'll finally get the phone numbers that you can't get anywhere else. 2 years ago after being with MYOB for 25+ years I thought I'd had enough. After 17 hours over the past 3 days of not being able to access my files (and make an urgent Court deadline) - I've had enough. Not good enough MYOB.

Lailanie was very good dealing with the issues from Myob - STP. Waiting to see if you have resolved the issue with notification emails when Myob receives a payment for my sales

I am thrilled with the service I received from Shanika.

Shanika was extremely helpful in resolving the issue I was facing with the MYOB data file.

Shanika Jayawickrama was great and helped me move files to on-line. Replied both emails and phone calls promptly.

Transitioning from other accounting software to MYOB Account Right was a very bad experience.
- Heaps of limitations
- Unexperienced support team
- Unfunctional or wrongly functional features
- Desktop and web versions of the software don't flow
- Issues reported to the support team don't get passed on to be checked

Appalling customer service!!! Call transferred 3 times, left on hold over an hour. Details not passed from one service officer to the next so having to repeat the problem over and again. Issue not resolved. Our product support is "not active" even though monthly direct debits and up to date, and we are paying for the service. Complete and utter waste of time and money! This is an issue that should have been resolved immediately.

Help desk don't return calls when they say they will. I'm now on my 4th person (who can't speak English) to try and resolve my issue. I got cut off and despite having my email address and phone number they never called back. MYOB wouldn't know what customer service was if it hit them on the head!

MYOB's partner MMC Convert has caused a disaster in our company data when doing the conversion from Sage to MYOB. They took longer than the promised date, tax reports don't match by a massive difference (over 500K), Payroll is completely changed (they actually change your data without asking you), all staff were imported as suppliers!, All customers were imported as companies instead of individuals!, data is short dated, you name it!

They told us that our files were too large for their API to handle after doing the job, (our file was only 3 years worth of data!)

My only advice for you is to stay away even if they offer you free conversion. Pay a little money to another specialist rather than creating a disaster for your company.

The product and helpdesk and so bad, I am struggling to find words to convey the level of incompetance.
All the simple questions I asked had to be refered to 'internal service' and the promised phone contact never eventuates. Ren who answered my call tried her best, but was extremely limited in her knowledge.
All this capped off by a quote increaseing my monthly subscription by $30 per month. Outrageous. I had heard from my accounting friends that MYOB had lost ground and many customers, and now I can see why.

Customer Service of limited knowledge and unable to help me. Obviously the service is based overseas, their is always a communication problem.......... I have tried 3 times now and still no answer to something quite basic. I have been with MYOB since the beginning and see no improvement with their product. I should have listened to a friend and gone with Xerox.

Shanika called today and was extremely helpful with a number of points I was trying to sort through.