Ordered the skin exfoliate and given time delivery. Took longer and contacted them. Good response and recieved item within two weeks. Love it, rechargeable, changeable heads and so much more prec... Leggi di più
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Eigentlich null!!Ich habe den Juicy Kiss Lippenfüller einmalig aufgetragen, sofort brannten mich meine Lippen überdurchschnittlich stark,wie Brennesseln .Ich testete extra noch an der Zunggenspitze,... Leggi di più
Kann ich nicht empfehlen! Wird auch in Deutschland beworben, warte schon seit fast einem Monat auf den Versand. Der Versand wird nur elektronisch angekündigt seit 7 Tage derselbe Status! Einfach eine... Leggi di più
L'azienda ha risposto
I orderedCozi Sliders. Money taken from my account. Ordered mid June. Despite numerous emails with ‘Jess’. Sliders not received. Have requested Complaints procedure but no response. Advised out f... Leggi di più
L'azienda ha risposto
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Your online guide to comfort
Informazioni di contatto
Stati Uniti
- mynuve.com
2,1
Scarso
134 recensioni
Non ha risposto alle recensioni negative ricevute
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Great asset
Ordered the skin exfoliate and given time delivery. Took longer and contacted them. Good response and recieved item within two weeks.
Love it, rechargeable, changeable heads and so much more precise than last one.
Be patient but product is great.
(not a prompted post!)
10 marzo 2026
Non scritta su invito
Eigentlich null!!Ich habe dLippenfülleren Juicy…
Eigentlich null!!Ich habe den Juicy Kiss Lippenfüller einmalig aufgetragen, sofort brannten mich meine Lippen überdurchschnittlich stark,wie Brennesseln .Ich testete extra noch an der Zunggenspitze,da ich eine Emfindlichkeit bei mir in Erwägung zog(Permanent Make Up)Dort das Selbe!Hot Temptation Lippenfüller habe ich gar nicht erst ausprobiert!Zum Glück und da ich alles sofort entfernt habe ist alles wieder gut.Der Papierkorb lässt grüßen!!
5 febbraio 2026
Non scritta su invito
Die Dienstleistungen sind…
Die Dienstleistungen sind professionell, aber die Kommunikation könnte schneller sein.
19 aprile 2025
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Not happy! Feel scammed
I ordered the Nuve foot file but received a cheap knock off version, unbranded, which looks to cost a fraction of the price of the Nuve from the likes of EBay and Amazon. I have contacted the company to complain and to request a refund. Not impressed!
19 marzo 2025
Non scritta su invito
Never received the product
Never received the product. Both orders. Now email address is bad.
3 ottobre 2023
Non scritta su invito
Risposta di Nuve
Hi John,
Thank you for your feedback!
We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
We hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at christine@mynuve.com and I will be happy to help.
All the best,
Christine
If I could give zero stars I would
If I could give zero stars I would! This company is a scam, ordered a couple of weeks ago and still no product! Absolutely disgusted.
3 febbraio 2024
Non scritta su invito
Risposta di Nuve
Hi there,
Thank you for your feedback!
We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
We hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at christine@mynuve.com and I will be happy to help.
All the best,
Christine
They sent me the wrong size and don't respond
They sent me the wrong size. I've tried 2 times to email them to the support email they sent to me, and the email was bounced back. There's no other way to contact them. Incredibly frustrating.
29 agosto 2023
Non scritta su invito
Risposta di Nuve
Hi Ensbee,
Thank you for your feedback.
I am so sad to hear that you received the wrong size. We take great precautions to ensure that every product we ship out matches the size and color selected at checkout. Yet, errors are bound to occur, and we take full responsibility for that.
Furthermore, I am not sure why the emails you sent are bounced but I will investigate that. In the meantime, you may contact me directly at christine@mynuve.com. I will gladly assist you and rectify this for you.
I look forward to your email!
Best,
Christine
Fit Guarantee Failure.
I'll do business with more reputable sellers in the future (Unbelievable!). I should have read the more than 100 one star reviews before buying. Got Cozi-flipflops 2+ weeks after ordering and sizes run small even though I ordered 1 size larger than my shoes. Customer service states that next size up is out of stock yet they can be purchased via their website. It cost me an additional $11.00 to return these after calling them out on this. Customer support was polite but useless in honoring their fit guarantee no cost exchange. So, after about a month, I'm "Politely"out $11 dollars after the return.
1 agosto 2023
Non scritta su invito
Risposta di Nuve
Hi Kevin,
Thank you for taking a few minutes to write your feedback here!
It seems that your experience with our company had been less than satisfactory. We understand that the Cozi Slides you received seem to be too small for you, even though you chose the size option that was one size larger than your typical size.
Additionally, when you reached out to us to have your product exchanged, you were not pleased to hear that your preferred size and color was not in stock.
Indeed, as a general rule, we offer free and easy exchanges to our customers, as long as they contact us within the specified timeframe, and their preferred size and color is available in stock.
As for returns, as per the Terms and Conditions which is publicly stated on our website, the costs are indeed shouldered by the customer. However, if this is not ideal, we also offer partial refunds.
Again, we apologize for all the trouble.
Best,
Christine
Great customer Service I have purchased shoes on two separate…
I have purchased sneakers on two separate occasions (one black and one white). The shoes are comfortable, affordable and easy to put on and off. Both times I have been totally satisfied with the follow up customer service and response from Nuve shoes.
Reading the recent bad reviews I can only guess that management/staff in the company have changed from 2022.
5 agosto 2022
Non scritta su invito
Risposta di Nuve
Hi Effie,
Thank you for your feedback!
I am so happy to learn you find our sneakers comfortable and easy to put on and off! Our company really appreciates your words as we invest so much in creating the products our customers need and want.
Furthermore, I am also glad you had a great experience with our customer service! We offer constant training to our agents, so they can offer proper assistance to our customers.
Hope to see you soon in our online store.
Best,
Christine
This company is the worst
This company is the worst! I’ve ordered from them over a month now but I’ve received nothing! When I reached out by email (the only way to contact them) Mary told me my order was being processed at the warehouse. That was over 10 days ago. This company needs to be shut down! All I get is the run around! I’m going to request a refund and report them to the BBB. Don’t waste your time or money on this company.
17 aprile 2023
Non scritta su invito
Risposta di Nuve
Hi Pamela,
Thank you for taking some time to share your review here!
We understand that as of posting here, you have already been waiting for quite some time for your order to arrive. We are very sorry to hear that.
We must admit that we have encountered some difficulties when it comes to shipping orders on time due to the sudden increase in volume of orders. We have already made some changes, so we expect things to improve soon.
As for your order in specific, we would like to let you know that we have recently sent you an email with an update. Kindly check your inbox and respond accordingly so we can assist you further.
Best,
Christine
Just wish I had never heard of this…
Just wish I had never heard of this company, they do not fulfil their orders, Wish I read other customers experience I would never have bought from them. do they exist?
11 maggio 2023
Non scritta su invito
Risposta di Nuve
Hi Anna,
Thank you for your review.
It seems that your experience with our company left a lot to be desired. I am not sure why your order has not been fulfilled but as a customer support supervisor, I will investigate this further.
Furthermore, I understand how you feel regarding the delay, but please rest assured that we are a legitimate company and that our inbox is always open for all the concerns our customers might have. Please accept my apologies for the inconvenience.
In the meantime, kindly send me your order details at christine@mynuve.com, and I will be happy to assist you further.
Best,
Christine
Keine Kaufpreiserstattung trotz Rücksendung mit DHL
Lange auf den BH gewartet. Saß nicht, wollte ihn daher zurückschicken. Rücksendung im Oktober 2022 an eine Adresse in der Slowakei für 13,99 (!) Versandkosten. Seitdem nie wieder was gehört und auch keine Kaufpreiserstattung erhalten. Manchmal muss man eben Lehrgeld zahlen!
5 maggio 2022
Non scritta su invito
Risposta di Nuve
Hallo,
vielen Dank für Ihre Bewertung. Es tut mir sehr leid, dass Sie lange auf Ihre Bestellung gewartet haben, nur um dann festzustellen, dass der BH nicht richtig passt.
Außerdem bin ich mir nicht ganz sicher, warum Sie keine Rückerstattung für den Artikel erhalten haben, den Sie zurückgeschickt haben, aber ich möchte Ihnen gerne bei Ihrem Anliegen helfen. Schicken Sie mir bitte Ihre Bestelldaten an christine@mynuve.com und ich werde Ihnen weiterhelfen.
Beste Grüße,
Christine
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY! After weeks from placing and paying for my order, I did not receive a shipping confirmation. After reaching out to the MyNuve, they said that nothing was shipped and they didn't have a time line for shipping. I requested to cancel my order. I was given a cancelation confirmation and was told that my refund will show in 5-10 days. Two days later I got a shipping confirmation from Australia saying my order was being processed. I contacted MyNuve in regards to that email and they said they didn't process the cancelation and my order was on its way. I told Michelle in customer service that I didn't want my order since I already bought the items I needed and no longer wanted the order. She told me it was too late to process the cancelation but I can enjoy the order I'm about to receive and she provided me with a tracking number. The tracking showed that the label was created but not shipped. I requested the order to be canceled again with Michelle. She purposely waited to respond to my request so that shipping can continue. She later responded that it was now too late but that I can enjoy the order and provided me yet again with tracking information that still showed my order pending and not processed. For a third time I requested the cancelation but Michelle responded with a different tracking information from a website that I was not provided with previously saying it was too late and she won't do anything else. I also asked about returning my order and I will be charged to do so. MyNuve has enough time to cancel my order but refused. They purposely did not cancel my order so they can charge me extra for their mistakes.
UPDATE: After all of this, I emailed to ask for a return (as instructed) and I was provided with a return label. The return label did not work and the box were returned to my address. When I emailed them back, there was no answer. I've been left with no response and no way to return it. I'm trying to make the best of this but I can't since nothing fits as it's not true to size. Their customer service is horrible and their products are worse. Don't waste your money or time.
7 aprile 2023
Non scritta su invito
Risposta di Nuve
Hello there,
Thank you for taking a few minutes to share your thoughts here!
We are terribly sorry to hear that your experience with our company has left so much to be desired. We understand that you asked for your order to be cancelled multiple times, but your request was not granted, and you are not satisfied with our return policy.
As a general rule, indeed, we are no longer able to cancel an order once it has already been processed. However, should the customer decide that they still want a refund upon receiving the product, we will be more than happy to assist with the return process.
We would like to clarify that we do not charge an extra fee for returns. The customer simply has to pay for the return costs. This is because we already offer free worldwide shipping, so, unfortunately, we cannot afford to cover the cost of returns as well.
Again, we apologize for all the trouble. We hope you can give us a chance to turn things around. Kindly email me at christine@mynuve.com so I can look into your case further myself and help offer a satisfactory solution for you.
Best,
Christine
Do not order here
Do not order here! Even if you order the wrong size, they will not let you return your order! The customer service is awful. They need to stop taking advantage of people!
27 marzo 2023
Non scritta su invito
Risposta di Nuve
Hi Jessica,
Thank you for taking a few moments to leave your feedback here!
We are sorry to hear that the product you ordered did not fit you well, and you did not seem to have received the assistance that you need.
We would like to clarify that we do accept returns. As a general rule, our customers have 14 days from the delivery date of their order to contact us regarding exchanges or returns. This is stated under the Terms & Conditions section of our website.
Customer satisfaction is crucial to us, and we would love nothing more than to turn things around for you.
Kindly email me at christine@mynuve.com so I can look into this and help offer a satisfactory solution for your concern.
Best,
Christine
If I could give zero stars I definitely…
If I could give zero stars I definitely would. I was between these shoes and oncloud as I’m a nurse and my feet hurrtttt!! I decided to go with these shoes, 79.99 plus tax coming up to over 100$. I was told my shoes had been “returned to sender” although they never reached my address (after waiting nearly two months to receive them in the first place) after some conversation with customer service asking for a refund they promised to ship them out AGAIN “at no additional cost to you” geez thanks! I wasn’t planning on paying another single cent for these shoes that will likely never arrive. Since they denied me a refund I accepted them attempting to send them out AGAIN, I have been waiting an additional month at this point and my feet are killing me! I am so upset, do NOT CHOSE THIS COMPANY!! You won’t receive them and you won’t receive a refund! Go with a trusted company like I should have!
P.S I have never, ever had a delivery issue with any other company, ever! I can assure you, they never really arrived and were returned to sender.
3 gennaio 2023
Non scritta su invito
Risposta di Nuve
Hi Jay,
Thank you for taking a moment to leave your review here!
We are sorry to hear that as of writing here, you still haven't received the product you ordered from us quite some time ago.
We understand that there was an issue with the shipment of your initial order, and that you tried to ask for a refund, but your request was refused. On top of that, your reshipped product is once again taking a long time to arrive.
While cases like this are rare, they do happen sometimes due to unforeseen circumstances.
What you experienced is definitely not something that we would like for our customers. If you give us a chance, we would love nothing more than to make things right for you.
Kindly email me at christine@mynuve.com so I can look into this and help offer a satisfactory solution for your concern.
Best,
Christine
I would give this no stars if I could
I would give this no stars if I could. I sent items back by registered post and it took 4 months for them to arrive. When the parcel arrive they refused to accept it and now it is being returned to me. I’m disgusted by the way they have treated me and tried to do everything not to give me my £99 refund. I’ve sent them proof of the postage and Marija who after 15 emails finally responded and promised my refund.
What do you have to do to get your money back with this company. I’ve never experienced anything like it.
26 marzo 2023
Non scritta su invito
Risposta di Nuve
Dear Samantha,
Thank you so much for this feedback!
I am very sorry to hear that it took four months for the package you sent back to arrive, and then it was returned to you again. This may be the case when the recipient's address is incorrect, and according to our policy, in such a case proof of postage must be provided. Because of all this, this process may take some time and I apologize for the inconvenience. Please accept my apologies for that.
I'm also sorry to hear that you've been waiting longer than you expected for a response from our customer service. In the last few months, we have been faced with high demand for our products which has also affected our response rate. But let me assure you that it will soon be much better as our customer support team has been expanded and this will contribute to improved contact with our customers.
Your satisfaction is very important to us, and if you still haven't received your refund, please contact us at christine@mynuve.com. We are looking forward to finding a satisfactory solution for you as soon as possible.
All the best,
Christine
November order still not resolved
I ordered two Baerskin hoodies in November 2022, received nothing. I tried to contact the manufacturer with no luck. I contacted Nuve and have had very limited response. One email in January 2022 said one of the hoodies has now shipped, yet the track order link provided links to nothing. In February, I asked to cancel the order, was told it would take 2-3 business days, but that was a month ago. Pretty sure I got scammed and will contact my bank to dispute the charges. Very disappointed in the whole experience!
21 novembre 2022
Non scritta su invito
Risposta di Nuve
Hi there,
Thank you for taking a few minutes to share your thoughts here!
It seems that the long shipping time and lack of constant updates regarding your order has caused your disappointment towards our company. We are truly sorry for the delay and inconvenience!
We understand that you ordered two Baerskin Hoodies from us last year, and as of writing here, you still have yet to receive them. On top of that, you have been having a hard time communicating with us, and you still haven't received an update regarding your refund request.
This is definitely not something that we would like for our customers. We hope you can give us a chance to make things right.
If you have yet to contact your bank, kindly reach out to me at christine@mynuve.com, and I will assist you myself and make sure to provide a satisfactory solution for you as soon as possible.
Best,
Christine
Right now I’m not sure how good the…
Right now I’m not sure how good the shoes are. I ordered my shoes 3 weeks ago. I live in Louisiana and the company is located in Texas. Why it is taking so long to get my shoes? I track my order and it’s traveling from where to where and how many times? I’m confused.
17 marzo 2023
Non scritta su invito
Risposta di Nuve
Hi Bonnie,
Thank you for taking the time to write a feedback here!
We understand that as of posting here, you have been waiting for quite a while for your order to arrive. Please accept our apologies for the delay!
We must admit that we have been ill-prepared for dealing with the rise in volume of orders. As a result, there have been some slight delays in the processing and shipping of some orders. We have made some changes, and we expect things to improve soon.
As for where our products are shipped from - we would like to clarify that we have multiple warehouses all over the world and when a customer places an order with us, we ship from the warehouse nearest to their location, or where their ordered items are in stock.
Upon checking, I can see here that your order is still on its way to you. Rest assured that it will be delivered to your location. If you ever have any more concerns or need assistance, you may send me an email at christine@mynuve.com, and I will happily help you.
Best,
Christine
sent the wrong size and will not…
sent the wrong size and will not exchange it. this is my second pair and the company is a bunch of crooks. i wishi had read the feedback before i dealt with them.do not do it!!!!!no no no
17 febbraio 2023
Non scritta su invito
Risposta di Nuve
Hello there,
Thank you for taking a few minutes to post your feedback here!
We are very sorry to hear that the Hypersoft Sneakers you received did not fit you quite well.
Upon checking, I can see here that you have already been in touch with one of our Customer Support agents, and they have already explained to you that the size you received is the same size that you ordered. They did allow an exchange for a bigger size, but unfortunately, the product is out of stock in your preferred size and color.
We have already sent you our return and refund options. Kindly check your inbox. We will be awaiting your response so we can assist you further.
Again, we apologize for all the trouble.
Best,
Christine
TERRIBLE PURCHASE!!
These shoes are crap! Foot slides even with smaller pair and back arxh is so high tjat tou are never level! You always feel.like you are sliding forward. Never buy again and buyer beware!!!!! Terrible shoes!!! Big fat ZERO!
26 febbraio 2023
Non scritta su invito
Risposta di Nuve
Hi Pam,
Thank you for taking a few minutes to leave a review here!
We are very sorry to hear that you were not satisfied with your Hypersoft Sneakers, as you find the arch to be too high for your liking. Additionally, your foot keeps sliding forward while wearing the product, even with a smaller size.
I can see here that you have already received assistance from our Customer Support agents, and you have already received your reshipment in another size - but it seems that the replacement sneakers still did not fit you comfortably.
Indeed, our Hypersoft Sneakers have 5cm heels to boost height. The soft heel bubble is also supposed to absorb shock while providing a stable walking surface on any terrain. However, we understand that everyone has different needs, and our product may not always be the best choice for everyone.
Upon checking, one of our agents have already sent you an email regarding your most recent concern. Kindly check your email inbox and respond accordingly so we can assist you further.
You may also check out our website at www.mynuve.com to see if any of our products would better suite your needs.
Best,
Christine
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