Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Informative. Knowledgeable presenter. Spoke in a way that those who don't understand will understand without sounding like he was talking to idiots 💛 Didn't last for too long and was easy to get on b... Leggi di più
L'azienda ha risposto
Brilliant service, couldn't fault it Got through no problem at all, which was a great start. The lady I spoke with was so helpful and professional, she explained everything clearly and was re... Leggi di più
L'azienda ha risposto
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Informazioni di contatto
First Floor, 5 Fleet Place, EC4M 7RD, London, Regno Unito
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Eccellente
563 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Really helpful and responsive on emails
31 luglio 2026
Risposta di my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
AVC Advice
The advice/service provided by Kelsey was polite, timely and helpful .......thank you.
30 luglio 2026
Risposta di my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great Service
My issue was resolved with one message by Katie at MMMs who provided an excellent response.
30 luglio 2026
Risposta di my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
The lady on the phone was very helpful…
The lady on the phone was very helpful and patient with me getting my account set back up a pleasure to talk to
30 luglio 2026
Risposta di my money matters.
Hello Ricky,
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
First class presentation from Nathan…
First class presentation from Nathan Evans. Very informative.
30 luglio 2026
Non scritta su invito
Risposta di my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great customer service
Great customer service, friendly staff member who answered my questions clearly and made the whole process easy.
30 luglio 2026
Risposta di my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful professional advice…
Very helpful professional advice reassuring answers with a friendly manner.
29 luglio 2026
Risposta di my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My money matters officer (Sandra) was…
My money matters officer (Sandra) was polite/patient & very informative.
Achieved what outcome I wanted.
Dennis
29 luglio 2026
Risposta di my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Amazing customer service
Amazing customer service, Katie gave me the advice I needed and also made the changes I needed to make on my behalf, this really helped as I didn't want to do the wrong thing
29 luglio 2026
Risposta di my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Really useful presentation about LGPS…
Really useful presentation about LGPS pension scheme and the value of shared AVCs. Thank you!
29 luglio 2026
Non scritta su invito
Risposta di my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really pleasant and helpful member of…
Really pleasant and helpful member of staff, very concise and easy to understand. A credit to her company.
27 luglio 2026
Risposta di my money matters.
Hello David,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
quick helpful answers to my questions…
quick helpful answers to my questions which resolved my query.
27 luglio 2026
Risposta di my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
I have used this service for a couple…
I have used this service for a couple of years or so and I just wanted to amend my AVC.
The system is easy to navigate and very responsive.
It took less than 10 minutes from start to conclusion, including confirmation that my request has been successfully implemented. Giving me reassurance about my future financial arrangements are in-line with my wishes.
27 luglio 2026
Risposta di my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Efficient and very helpful to get what…
Efficient and very helpful to get what I needed done in a fast and efficient way.
Excellent customer services and very professional.
24 luglio 2026
Risposta di my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie was able to answer my question…
Katie was able to answer my question and then took the initiative to offer to resolve my query for me instead of me having to go online and do it myself. This was really appreciated as I was limited with time to do this.
23 luglio 2026
Risposta di my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Risposta di my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Thank you Katie for your patience and…
Thank you Katie for your patience and support in sorting my concern out. What a very efficient service thank you
23 luglio 2026
Risposta di my money matters.
Hello Val,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
really good friendly service
really good friendly service, told me everything I needed to know
23 luglio 2026
Risposta di my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Very informative and easy to…
Very informative and easy to understand. Nick went through the process and explained everything very well. Thank you!
23 luglio 2026
Non scritta su invito
Risposta di my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Risposta di my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
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