Informative. Knowledgeable presenter. Spoke in a way that those who don't understand will understand without sounding like he was talking to idiots 💛 Didn't last for too long and was easy to get on b... Leggi di più
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Scopri cosa dicono le persone
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over an... Leggi di più
L'azienda ha risposto
Attended a retirement trap session It was very informative and well delivered by Nick, clear and practical. Gave me a lot to think about
Very clear and concise webinar - made clear a lot of grey areas surrounding pensions. I enjoyed the physiology behind it also - thank you Greg March, you have a good clear way of describing things 👍
Dettagli dell'azienda
Scritti dall'azienda
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Informazioni di contatto
First Floor, 5 Fleet Place, EC4M 7RD, London, Regno Unito
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Eccellente
561 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Professional and Efficient Service
I was able to speak to someone straight away - no long hold, or annoying music! Katie and Nirin were both very friendly and extremely professional. My query was resolved quickly and efficiently.
13 agosto 2026
Risposta di my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Kattie was pleasant helpful gave me…
Kattie was pleasant helpful gave me details easy to follow . Refreshing to talk to a human.
Thank you.
13 agosto 2026
Risposta di my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Katie was very knowledgeable and…
Katie was very knowledgeable and patient in guiding me through the application process allowing me time to read the information - no pressure, no rushing
13 agosto 2026
Risposta di my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Risposta di my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team
I wanted to increase my AVC payments
I wanted to increase my AVC payments.
Did a online chat, spoke to Sandra, who was very friendly and competent.
Didn't take very long at all,easy.
Highly recommend My Money Mattters
13 agosto 2026
Risposta di my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Change to AVC
I tried to increase my AVC but there has been a change to the website which makes this a lot harder than it should be. I spoke to customer services who made the necessary changes
12 agosto 2026
Risposta di my money matters.
Thank you for providing us with this feedback regarding the changes that we have made. I will contact you directly in the hopes that we can receive some more detailed feedback. We are always striving to improve our services and hope that we can learn from your experience!
I have been updating my account using…
I have been updating my account using the website and asking for amendments.
The online chat with a real person was great and all sorted in minutes.
I’m very happy and all done with no stress.
Brilliant
12 agosto 2026
Risposta di my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Sandra understood exactly what I wanted…
Sandra understood exactly what I wanted and helped me to achieve it
12 agosto 2026
Risposta di my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Thank You
A very helpful adviser called Katie answered my questions and promptly sent me an email with the links I asked for.
12 agosto 2026
Risposta di my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great customer support
Great customer support. Nirin was swiftly available via telephone, friendly and very helpful
12 agosto 2026
Risposta di my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Risposta di my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Query was answered quickly
Query was answered quickly, agent had good knowledge & talked me through options.
11 agosto 2026
Risposta di my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My Money Matters are magnifcent
I have only ever had positive and professional service from MMM. They are friendly and very accommodating. Easiest 5 Stars ever!
11 agosto 2026
Risposta di my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Issue fully received
The advisor was really polite and very helpful. She fully answered all of my questions, and some i didn't even ask.
11 agosto 2026
Risposta di my money matters.
Hello Sharon,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Efficient Client support
Quick and clear response to my query handled by Kelsey today. Very grateful for help provided.
11 agosto 2026
Risposta di my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great advice
My Money Matters experts were really helpful and gave me some great advice on how to plan and make sure things were in place for when I retired.
7 agosto 2026
Risposta di my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Very friendly and helpful
Very friendly and helpful. Could see what the problem was , talked me through it and reported the follow on job to IT.
6 agosto 2026
Risposta di my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Prompt, polite and helpful
I had been unable to access a platform giving me more information about my pension contributions. Sandra was incredibly prompt, polite and helpful meaning that something I hadn't been able to do was achieved very swiftly following her advice.
6 agosto 2026
Risposta di my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Quick, professional service
Answered all my questions speedily and to my satisfaction. Very friendly and professional manner (agent Sandra)
6 agosto 2026
Risposta di my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
friendly staff and excellent advice
friendly staff and excellent advice, staff answer all questions and explain in detail
5 agosto 2026
Risposta di my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
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