Livana Recensioni 

Risposta di Livana

4 giorni fa

Hi Richard,

Thank you so much for taking the time to share this.

We’re really glad our team was able to help when you reached out. Customer trust means a lot to us, especially when it comes to something people are putting into their daily routine.

We also appreciate you mentioning the replacement bottle. When there’s any uncertainty around storage or product handling, we’d rather be cautious and make sure our customers feel comfortable.

Thank you again for the kind words and for giving Livana the opportunity to take care of you.

Warmly,
Livana Support Team

Risposta di Livana

4 ott 2026

Hi Ayinke,

Thank you for sharing your experience. We’re sorry the subscription and return process caused frustration.

We do make the automatic-refill terms visible at several points during the ordering process, including on the product page, in the checkout summary, and in the subscription disclosure before payment is completed. Customers also receive subscription information after ordering, and we send a reminder approximately 3 days before a renewal is processed so there is an opportunity to make changes beforehand.

When you contacted us, our team responded promptly and provided the option to return the unopened order for a full refund. We are happy to refund eligible returned products in full; however, under our return policy, return postage is the customer’s responsibility.

We understand that international return shipping can be frustrating, but covering both a full product refund and international return postage on every return would not be sustainable for our business. We try to balance being fair to our customers with maintaining a consistent return policy.

We appreciate your feedback and are always looking for ways to make our subscription terms and customer experience even clearer.

Livana Support Team

Risposta di Livana

4 ott 2026

Hi Mel,

Thank you so much for the kind words and for taking the time to share your experience.

We’re sorry there was an issue with the delivery address, but we’re very glad we were able to speak with you directly and get everything resolved quickly.

We really appreciate your patience and your trust in us.

Warmly,
Livana Support Team

Risposta di Livana

4 ott 2026

Hi James,

Thank you for raising your concern.

We do want to clarify that, as you mentioned, you did not purchase Livana, so this review is not based on an experience with our product, ordering process, or customer service.

That said, we take accuracy in our advertising seriously. If you saw a YouTube advertisement that specifically represented a figure as “20,000 reviews,” please feel free to send us a screenshot or link to that advertisement so our team can review the exact wording and context.

If anything in our advertising is unclear or could reasonably be misunderstood, we want to know about it and address it appropriately.

Livana Support Team